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Customer Retention Manager Jobs in Virginia (NOW HIRING)

BlackSky

Vice President, Customer Operations

Herndon, VA · On-site

$142K - $182K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Design and optimize onboarding, support, and retention processes across the full customer lifecycle. * Lead incident management, service reliability, and quality assurance initiatives. * Map and ...

BlackSky

Vice President, Customer Operations

Herndon, VA · On-site

$142K - $182K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Design and optimize onboarding, support, and retention processes across the full customer lifecycle. * Lead incident management, service reliability, and quality assurance initiatives. * Map and ...

Blacksky Holdings LLC

Vice President, Customer Operations

Herndon, VA · On-site

$142K - $182K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Design and optimize onboarding, support, and retention processes across the full customer lifecycle. * Lead incident management, service reliability, and quality assurance initiatives. * Map and ...

BlackSky

Vice President, Customer Operations

Herndon, VA · Remote

$142K - $182K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Design and optimize onboarding, support, and retention processes across the full customer lifecycle. * Lead incident management, service reliability, and quality assurance initiatives. * Map and ...

Patriot Disposal

Sales Manager

Manassas, VA · On-site

Actively participate in new customer acquisition, bid preparation, and customer retention initiatives. * Conduct weekly one-on-one and team meetings with sales personnel to review CRM pipeline and ...

Spectra Gutter Systems

Customer Service Specialist

Richmond, VA · On-site

$23 - $24/hr

  • Medical

  • Dental

  • Vision

  • PTO

This role handles inquiries, resolves issues, supports customer retention, and plays a key role in ... Basic computer proficiency, including CRM systems and Microsoft Office. * Strong written and verbal ...

Antithesis

Vice President of Customer Experience

Vienna, VA · On-site

$139K - $178K/yr

... management programs. * Establish and track key customer metrics including retention, churn, NPS/CSAT, onboarding effectiveness, support performance, product adoption, and expansion opportunities.

Coloplast

Customer Excellence Specialist

Arlington, VA · On-site

$19.50 - $26/hr

... customer retention, sales growth, and operational efficiency. This role plays a pivotal part in ... Strong background in cross-functional project management, working with teams across various ...

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Showing results 21-40

All JobsCustomer Retention JobsCustomer Retention Manager JobsCustomer Retention Manager Jobs in Virginia

Customer Retention Manager information

See Virginia salary details

$24.3K

$57.5K

$100.1K

How much do customer retention manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer retention manager in Virginia is $57,501.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $69,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer retention manager?

To thrive as a Customer Retention Manager, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, often supported by a degree in business or marketing. Familiarity with CRM platforms like Salesforce, email marketing tools, and data analytics software is typically required. Exceptional communication, problem-solving, and empathy help you build trust and address customer concerns effectively. These skills are crucial for developing targeted retention initiatives, reducing churn, and driving long-term business growth.

How does a customer retention manager typically collaborate with other departments to improve customer loyalty?

Customer Retention Managers work closely with teams across marketing, sales, product development, and customer support to create a seamless customer experience. They often share insights from customer feedback with product teams to address pain points and coordinate with marketing to design targeted retention campaigns. Regular communication with sales and support teams ensures that customer concerns are addressed promptly, fostering long-term loyalty. This cross-functional collaboration is essential for identifying at-risk customers and implementing effective retention strategies.

What is the difference between Customer Retention Manager vs Customer Service Supervisor?

AspectCustomer Retention ManagerCustomer Service Supervisor
Primary FocusDeveloping strategies to retain customers and reduce churnOverseeing daily customer service operations and team performance
Required SkillsCustomer relationship management, data analysis, strategic planningCommunication, team leadership, problem-solving
Work EnvironmentCollaborates with marketing, sales, and support teamsManages customer service team in call centers or support centers
Common CertificationsCRM certifications, customer experience coursesCustomer service management certifications

The Customer Retention Manager focuses on creating strategies to keep customers engaged and loyal, often working cross-functionally with marketing and sales. In contrast, the Customer Service Supervisor manages daily customer interactions and team performance. Both roles require strong communication skills, but the Retention Manager emphasizes strategic planning, while the Supervisor emphasizes team leadership and operational oversight.

What are the most commonly searched types of Customer Retention jobs in Virginia?

The most popular types of Customer Retention jobs in Virginia are:

What are popular job titles related to Customer Retention Manager jobs in Virginia?

For Customer Retention Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Retention Manager jobs in Virginia look for?

The top searched job categories for Customer Retention Manager jobs in Virginia are:

What cities in Virginia are hiring for Customer Retention Manager jobs?

Cities in Virginia with the most Customer Retention Manager job openings:

Customer Retention Manager jobs near you
Infographic showing various Customer Retention Manager job openings in Virginia as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $57,501 per year, or $27.6 per hour.

Customer Success Manager - Federal Civilian

Exiger

Mclean, VA • On-site

Full-time

Medical, Dental, Vision

Re-posted 4 days ago

Job description

Who We Are:
Exiger transforms supply chains into a strategic advantage, advancing our mission to make the world a safer and more transparent place to succeed. Our AI platform, 1Exiger, delivers instant visibility into complex supplier ecosystems, leveraging proprietary data and advanced AI to surface risk, automate compliance, and unlock efficiencies and cost savings to strengthen long-term resilience. Trusted by 550+ global customers, including Fortune 500 companies and U.S. government agencies, Exiger is a recognized, award-winning leader in supply chain AI and a FedRAMP® authorized provider to the federal government.
Customer Success Manager - Federal Civilian
Location
McLean, VA; Richmond, VA
Work Environment
Hybrid
Role Summary
Exiger partners with Federal Civilian agencies operating in increasingly complex environments where supply chain visibility, compliance, and operational resilience are mission critical. As our Government business continues to grow, we are expanding our Customer Success organization to deepen partnerships with agencies across the Federal Civilian landscape.
We are hiring a Customer Success Manager - Federal Civilian to serve as the primary post-sale relationship owner for a portfolio of Federal Civilian customers. Reporting to the Director of Government Customer Success, this role is responsible for driving customer adoption, value realization, retention, and long-term success across Exiger's platform.
Success in this role comes from building trusted relationships with government stakeholders, understanding agency priorities, and partnering across Product, Delivery, Support, and Sales to ensure customers achieve measurable mission outcomes. You will serve as a strategic advisor, helping customers maximize the value of Exiger's platform while identifying opportunities to expand adoption and strengthen long-term partnerships.
This role is ideal for someone who enjoys building executive relationships, solving complex customer challenges, and serving as a trusted partner to government organizations in a fast-moving SaaS environment.
What You'll Do
  • Manage a portfolio of Federal Civilian customer accounts, serving as the primary post-sale relationship owner.
  • Develop trusted relationships with government stakeholders, program leadership, and executive sponsors.
  • Lead customer onboarding, adoption planning, and ongoing engagement to ensure successful platform utilization.
  • Conduct regular business reviews to communicate customer value, platform usage, key outcomes, and future opportunities.
  • Partner with customers to understand evolving mission priorities and align Exiger's platform to support those objectives.
  • Monitor customer health, product adoption, and engagement metrics to proactively identify risks and develop mitigation plans.
  • Drive customer retention and support successful renewals through consistent engagement and value realization.
  • Partner with Product, Support, Delivery, Analytics, and Sales teams to resolve customer issues and improve the overall customer experience.
  • Advocate for customer needs by communicating product feedback, enhancement requests, and emerging use cases to internal stakeholders.
  • Maintain accurate customer activity, account plans, renewal forecasts, and engagement history within CRM and Customer Success platforms.
  • Support expansion opportunities by identifying additional customer needs and partnering with Sales on account growth strategies.
  • Represent Exiger as a trusted advisor during customer meetings, executive briefings, workshops, and other strategic engagements.
What You Need
Required
  • 3-5 years of experience in Customer Success, Account Management, Technical Account Management, Consulting, Program Management, or other customer-facing roles.
  • Experience supporting Federal Civilian agencies or other government customers.
  • Experience managing customer relationships within a SaaS, GovTech, or technology-driven environment.
  • Demonstrated ability to build trusted relationships with government stakeholders and executive leadership.
  • Strong verbal and written communication skills with experience delivering presentations, training, and executive briefings.
  • Experience driving customer adoption, retention, renewals, or customer success outcomes.
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Ability to interpret customer usage metrics and translate data into actionable engagement strategies.
  • Bachelor's degree

Preferred
  • Experience supporting Federal Civilian agencies such as DHS, CBP, FEMA, VA, HHS, Treasury, GSA, or other civilian organizations.
  • Familiarity with Customer Success methodologies, customer lifecycle management, and executive business reviews.
  • Experience supporting supply chain risk, compliance, cybersecurity, fraud, investigations, procurement, or government technology solutions.
  • Experience working with CRM and Customer Success platforms such as Salesforce, Gainsight, or similar tools.
Why Exiger
  • Partner directly with Federal Civilian agencies supporting critical national missions.
  • Help government customers maximize the value of Exiger's AI-powered supply chain and risk intelligence platform.
  • Build long-term strategic partnerships with government leaders and mission stakeholders.
  • Join a rapidly growing Government Customer Success organization supporting one of the fastest-growing areas of Exiger's business.
  • Work alongside mission-driven teams helping government organizations improve resilience, transparency, and operational readiness.

Why You'll Love Working at Exiger
  • High-performance culture rooted in accountability and collaboration
  • Discretionary Time Off (no maximum)
  • Industry-leading health, vision, and dental benefits
  • Competitive compensation
  • 16 weeks fully paid parental leave
  • Flexible hybrid work environment
  • Wellness stipends and programming
  • Career development and education reimbursement

#Li-Hybrid
Exiger is named a Leader in the Gartner® Magic Quadrant™ for Supplier Risk Management, twice selected as one of Fast Company's 'Brands That Matter,' and recipient of the Third Party Risk Association's Innovator Award, Exiger's technology has been recognized by leading analyst evaluations and 50+ awards. Learn more at Exiger.com and follow Exiger on LinkedIn.
At Exiger, our values define how we work and why we lead. We are mission-inspired, imagination-driven, trust-anchored, and compassion-focused-committed to building technology that makes the world safer, more transparent, and more resilient.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Exiger's hybrid work policy is periodically reviewed and adjusted to align with evolving business needs.

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