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Director Customer Retention Jobs (NOW HIRING)

Infor

Director, Customer Success

Director, Customer Success Department: SaaS Employment Type: Full Time Location: US-Remote ... This role drives customer retention & expansion, by ensuring adoption of high-value features and ...

Infor

Senior Director, Customer Success

Atlanta, GA · On-site

Senior Director, Customer Success Department: SaaS Employment Type: Full Time Location: Atlanta ... This role drives customer retention & expansion, by ensuring adoption of high-value features and ...

StandardAero

Director, Customer

Maryville, TN

Customer Director Location: Maryville TN Build an Aviation Career You're Proud Of At StandardAero ... retention * Oversees customer service operations, including development and implementation of ...

StandardAero

Director, Customer

Maryville, TN · On-site

Customer Director Location: Maryville TN Build an Aviation Career You're Proud Of At StandardAero ... retention * Oversees customer service operations, including development and implementation of ...

Reveal

Director, Customer Success

Chicago, IL · On-site

Director, Customer Success - Corporate Segment Reports To: Sr Vice President, Customer Enablement ... Own Net Revenue Retention (NRR) and Renewal Rate performance across the Corporate segment ...

StandardAero

Director, Customer

Maryville, TN · On-site

Customer Director Location: Maryville TN Build an Aviation Career You're Proud Of At StandardAero ... retention * Oversees customer service operations, including development and implementation of ...

Reveal

Director, Customer Success

Chicago, IL · On-site

Director, Customer Success - Corporate Segment Reports To: Sr Vice President, Customer Enablement ... Net Revenue Retention (NRR) across a portfolio of corporate customers. As the leader of the ...

Versaterm

Director, Customer Success

OR · On-site +1

The Role The Director of Customer Success leads the post-sale customer lifecycle across all ... Own end-to-end retention and renewals strategy, by executing a proactive renewal motion (initiating ...

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Director Customer Retention information

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$39K

$123.3K

$196.5K

How much do director customer retention jobs pay per year?

As of Aug 16, 2026, the average yearly pay for director customer retention in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director of customer retention?

To thrive as a Director of Customer Retention, you need a strong background in customer relationship management, data analytics, and strategic planning, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, retention analytics tools, and customer segmentation systems is typically required. Leadership, problem-solving, and excellent communication skills set outstanding candidates apart in this role. These skills ensure the ability to design effective retention strategies, foster customer loyalty, and drive long-term business growth.

What are the main challenges a director of customer retention typically faces when implementing retention strategies across multiple channels?

A Director of Customer Retention often navigates challenges such as ensuring consistent messaging across various communication channels, integrating customer data from multiple sources, and personalizing retention initiatives at scale. Balancing short-term retention tactics with long-term loyalty-building strategies can also be demanding, especially in dynamic markets. Additionally, collaborating closely with marketing, sales, and product teams is essential to align retention efforts and drive measurable results.

What does a director of customer retention do?

A Director of Customer Retention is responsible for developing and implementing strategies to keep existing customers engaged and loyal to a company’s products or services. This role involves analyzing customer data, identifying trends, and designing programs or campaigns to reduce customer churn. The director collaborates with marketing, sales, and customer service teams to ensure a seamless customer experience. They also measure the effectiveness of retention initiatives and adjust strategies as needed to achieve customer loyalty goals.

What is the difference between Director Customer Retention vs Customer Success Manager?

AspectDirector Customer RetentionCustomer Success Manager
Primary FocusDeveloping retention strategies and overseeing retention teamsEnsuring customer satisfaction and onboarding new clients
ResponsibilitiesHigh-level retention initiatives, analytics, and team managementCustomer onboarding, support, and relationship building
Work EnvironmentStrategic planning, leadership, cross-department collaborationCustomer interaction, support, and account management
Required CredentialsBachelor’s degree, experience in customer retention or marketingBachelor’s degree, experience in customer service or account management

The main difference between a Director Customer Retention and a Customer Success Manager lies in scope and focus. The Director handles strategic retention initiatives and team leadership, while the Customer Success Manager focuses on day-to-day customer interactions and satisfaction. Both roles require relevant experience and skills but serve different levels within the customer lifecycle.

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What cities are hiring for Director Customer Retention jobs?

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What are the most commonly searched types of Customer Retention jobs?

The most popular types of Customer Retention jobs are:

What states have the most Director Customer Retention jobs?

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Director Customer Retention jobs near you
Infographic showing various Director Customer Retention job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Director, Customer Success

Infor

Remote

Full-time

Re-posted 29 days ago

Job description

Director, Customer Success
Department: SaaS
Employment Type: Full Time
Location: US-Remote
Description
The Director of Customer Success is responsible for leading a team of 8 Customer Success Executives (CSEs), supporting our clients in Process Manufacturing, Distribution and Fashion / Retail industries. This role drives customer retention & expansion, by ensuring adoption of high-value features and modules that drive to the outcomes that the customer is aiming to achieve.
This position partners cross-functionally with Sales, Finance, Services, Support, Product, and Infor SLT/ELT to drive predictable renewal outcomes, customer success planning, expansion opportunity identification, and cloud & AI transformation initiatives. The role requires strong mentoring, operational discipline, executive presence, forecasting rigor, and deep customer relationship management capabilities.
A Typical Day in the Life Includes:
  • Coach and develop a team of Customer Success Executives (CSEs) focused on customer retention, expansion opportunity identification, forecasting accuracy, and customer value realization
  • Drive consistent execution of customer success methodologies, including Success Plans, Executive Business Reviews (EBRs), book of business inspection methodologies, renewal forecasting, account planning, and risk mitigation strategies.
  • Partner with Sales, Finance, Professional Services, Support, Product, and Solution Consulting teams to resolve customer risks, accelerate adoption, identify expansion opportunities, and improve customer business outcomes.

Basic Qualifications:
  • Experience in Customer Success & Account Management with Strategic / Enterprise accounts.
  • Experience leading or managing customer-facing teams in an account management practice.
  • Day-to-day experience using AI to advance on CS needs, speed up analysis and achievement of customer outcomes
  • Experience with renewal forecasting, customer retention strategies, and executive stakeholder management.

Location: Atlanta GA, Dallas TX
Preferred Qualifications:
  • Experience with enterprise ERP platforms such as Infor, Oracle, SAP, or Workday.
  • Experience working with agentic-AI companies preferred
  • Understanding of customer lifecycle management, renewal operations, and expansion opportunity development.

Apply