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Director Customer Retention Jobs (NOW HIRING)

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The Role The Director of Customer Success leads the post-sale customer lifecycle across all ... Own end-to-end retention and renewals strategy, by executing a proactive renewal motion (initiating ...

Reveal

Director, Customer Success

Chicago, IL · On-site

Director, Customer Success - Corporate Segment Reports To: Sr Vice President, Customer Enablement ... Net Revenue Retention (NRR) across a portfolio of corporate customers. As the leader of the ...

Reveal

Director, Customer Success

Chicago, IL · On-site

Director, Customer Success - Corporate Segment Reports To: Sr Vice President, Customer Enablement ... Net Revenue Retention (NRR) across a portfolio of corporate customers. As the leader of the ...

Imprivata

Director, Customer Success Desk

Austin, TX · On-site

$230K - $259K/yr

We are seeking a Director, Customer Success Desk to join our team. This is a hybrid opportunity ... Deliver increased customer retention within assigned customer base. * Escalation points for team ...

Imprivata

Director, Customer Success Desk

Waltham, MA · On-site

$230K - $259K/yr

We are seeking a Director, Customer Success Desk to join our team. This is a hybrid opportunity ... Deliver increased customer retention within assigned customer base. * Escalation points for team ...

Imprivata

Director, Customer Success Desk

Waltham, MA · On-site

We are seeking a Director, Customer Success Desk to join our team. This is a hybrid opportunity ... Deliver increased customer retention within assigned customer base. * Escalation points for team ...

Imprivata

Director, Customer Success Desk

Waltham, MA · On-site

$230K - $259K/yr

We are seeking a Director, Customer Success Desk to join our team. This is a hybrid opportunity ... Deliver increased customer retention within assigned customer base. * Escalation points for team ...

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All JobsCustomer Retention JobsDirector Customer Retention Jobs

Director Customer Retention information

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$39K

$123.3K

$196.5K

How much do director customer retention jobs pay per year?

As of Jul 27, 2026, the average yearly pay for director customer retention in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Customer Retention, and why are they important?

To thrive as a Director of Customer Retention, you need a strong background in customer relationship management, data analytics, and strategic planning, often supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, retention analytics tools, and customer segmentation systems is typically required. Leadership, problem-solving, and excellent communication skills set outstanding candidates apart in this role. These skills ensure the ability to design effective retention strategies, foster customer loyalty, and drive long-term business growth.

What are the main challenges a Director of Customer Retention typically faces when implementing retention strategies across multiple channels?

A Director of Customer Retention often navigates challenges such as ensuring consistent messaging across various communication channels, integrating customer data from multiple sources, and personalizing retention initiatives at scale. Balancing short-term retention tactics with long-term loyalty-building strategies can also be demanding, especially in dynamic markets. Additionally, collaborating closely with marketing, sales, and product teams is essential to align retention efforts and drive measurable results.

What does a Director of Customer Retention do?

A Director of Customer Retention is responsible for developing and implementing strategies to keep existing customers engaged and loyal to a company’s products or services. This role involves analyzing customer data, identifying trends, and designing programs or campaigns to reduce customer churn. The director collaborates with marketing, sales, and customer service teams to ensure a seamless customer experience. They also measure the effectiveness of retention initiatives and adjust strategies as needed to achieve customer loyalty goals.

What is the difference between Director Customer Retention vs Customer Success Manager?

AspectDirector Customer RetentionCustomer Success Manager
Primary FocusDeveloping retention strategies and overseeing retention teamsEnsuring customer satisfaction and onboarding new clients
ResponsibilitiesHigh-level retention initiatives, analytics, and team managementCustomer onboarding, support, and relationship building
Work EnvironmentStrategic planning, leadership, cross-department collaborationCustomer interaction, support, and account management
Required CredentialsBachelor’s degree, experience in customer retention or marketingBachelor’s degree, experience in customer service or account management

The main difference between a Director Customer Retention and a Customer Success Manager lies in scope and focus. The Director handles strategic retention initiatives and team leadership, while the Customer Success Manager focuses on day-to-day customer interactions and satisfaction. Both roles require relevant experience and skills but serve different levels within the customer lifecycle.

More about Director Customer Retention jobs
What cities are hiring for Director Customer Retention jobs? Cities with the most Director Customer Retention job openings:
What are the most commonly searched types of Customer Retention jobs? The most popular types of Customer Retention jobs are:
What states have the most Director Customer Retention jobs? States with the most job openings for Director Customer Retention jobs include:
What job categories do people searching Director Customer Retention jobs look for? The top searched job categories for Director Customer Retention jobs are:
Director Customer Retention jobs near you
Infographic showing various Director Customer Retention job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.
Customer Retention Specialist

Customer Retention Specialist

CPI Security

Charlotte, NC

$50K - $80K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Retention Specialist to join our growing team at our headquarters in Charlotte, NC! We are more than "just a security company," and we offer more than "just a job." CPI's mission is to protect our customers while providing world-class service and peace of mind. That's not something you can bottle up and sell - it's a feeling and a comfort our customers are guaranteed by our Customer Retention Specialists.

What You'll Do:

  • Provide fantastic customer service focused on dispute resolution and overcoming challenges
  • Build value in the CPI brand to drive long term relationships with customers as a leading competitor in Security and Home Automation industry.
  • Provide solutions-based approaches to retain customers who are considering service cancellation.
  • Champion the customer care process, which includes, troubleshooting technical issues, answer questions or concerns regarding systems or services.
  • Problem solve as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues, and work with customer to retain them. 
  • Consistently improve retention rates and achieve retention goals.
  • Handle each call with empathy, compassion, and professionalism to ensure excellent customer service. 

What We're Looking For:

  • Upbeat personality and a fun, positive attitude 
  • 2 - 3 years previous sales or customer retention experience
  • Strong customer service and people skills 
  • Ability to consistently meet and exceed performance targets 
  • Coachability with a desire to grow professionally 
  • Ability to work a flexible schedule, including weekends 
  • Experience with CRM system such as SalesForce is a plus, but not required 
  • Exceptional sales skills are a plus, particularly with strong upselling and closing abilities 

What's In It For You:

  • $50,000 to $80,000 Annual Compensation
  • Base hourly rate with tiered commission structure, performance based, training and quarterly bonus
  • Higher shift pay for working nights and weekends 
  • Great medical, dental, vision, 401(k) with company matching, short- & long-term disability and life insurance options. Company paid holidays, floating holiday, and PTO 
  • Free monitored security system after 90 days. 
  • Engaging and fun company culture that's made up of a diverse group of people  
  • Talk about perks!  An on-site cafe, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director

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