ZipRecruiter

Log In

1

Director Retention Jobs (NOW HIRING)

The Nielsen Company

Director, Retention Marketing

$131K/yr

As Nielsen continues its transformation into a world-class revenue engine, we are seeking a Director of Retention Marketing to own the post-purchase customer journey. You will lead a sophisticated ...

The Nielsen Company

Director, Retention Marketing

As Nielsen continues its transformation into a world-class revenue engine, we are seeking a Director of Retention Marketing to own the post-purchase customer journey. You will lead a sophisticated ...

Bloom

Director, Retention \u007C Poppy & Peonies

OR · Remote

Bloom is a full-service workplace design consultancy, proudly supporting Poppy & Peonies in their search for a Director of Retention to join their dynamic team. As Talent Advisors, we serve as the ...

next page

Showing results 1-20

All JobsRetention JobsDirector Retention Jobs

Director Retention information

See salary details

$21.5K

$89.7K

$160K

How much do director retention jobs pay per year?

As of Jul 14, 2026, the average yearly pay for director retention in the United States is $89,693.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $113,000.00 per year, depending on experience, location, and employer.

What does a Director of Retention do?

A Director of Retention is responsible for developing and implementing strategies to retain customers or clients and reduce churn. They analyze customer data, identify reasons for attrition, and work cross-functionally to improve customer satisfaction and loyalty. This role often involves leading a team, setting retention goals, and collaborating with marketing, sales, and product departments to enhance the customer experience. The Director of Retention plays a key part in maximizing long-term value from existing customers and ensuring sustained business growth.

What are the key skills and qualifications needed to thrive as a Director of Retention, and why are they important?

To thrive as a Director of Retention, you need expertise in customer lifecycle management, data analytics, and retention strategy, usually backed by a bachelor's or master's degree in business, marketing, or a related field. Proficiency with CRM platforms, customer segmentation tools, and data visualization software is typically required. Outstanding leadership, communication, and problem-solving skills help you inspire teams and tailor retention initiatives effectively. These competencies are vital to drive customer loyalty, reduce churn, and achieve sustainable business growth.

What is the difference between Director Retention vs HR Manager?

AspectDirector RetentionHR Manager
Primary FocusDeveloping retention strategies and reducing turnover at an organizational levelManaging overall HR functions, including recruitment, employee relations, and compliance
Required CredentialsBachelor's degree, experience in HR or talent management, strong communication skillsBachelor's or master's degree in HR, Business, or related field, HR certifications often preferred
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaborationHR departments, employee engagement activities, policy development

While both roles focus on employee management, the Director Retention specializes in strategies to retain talent and reduce turnover, often working at a strategic level. The HR Manager oversees broader HR functions, including recruitment, compliance, and employee relations, with retention being one component of their responsibilities.

What are the primary challenges a Director of Retention faces when implementing new customer loyalty initiatives?

A Director of Retention often encounters challenges such as aligning cross-functional teams, integrating new technologies with existing systems, and accurately measuring the impact of loyalty programs. Navigating resistance to change, both internally and from customers, is common, as is maintaining personalized engagement at scale. Success in this role requires strong project management skills, the ability to analyze customer data, and effective communication across marketing, product, and customer service teams.
What cities are hiring for Director Retention jobs? Cities with the most Director Retention job openings:
What are the most commonly searched types of Retention jobs? The most popular types of Retention jobs are:
What states have the most Director Retention jobs? States with the most job openings for Director Retention jobs include:
What job categories do people searching Director Retention jobs look for? The top searched job categories for Director Retention jobs are:
Director Retention jobs near you

Associate Director, Retention/CRM

PUBWORX SERVICES, LLC

New York, NY • On-site

Full-time

Posted 3 days ago

Job description

Condé Nast is a premier media company renowned for producing the highest quality content for the world's most influential audiences. Attracting more than 100 million consumers across its industry-leading print, digital and video brands, the company's portfolio includes some of the most iconic titles in media: Vogue, Vanity Fair, Glamour, Brides, Self, GQ, GQ Style, The New Yorker, Condé Nast Traveler, Allure, Architectural Digest, Bon Appétit, Epicurious, Wired, W, Golf Digest, Golf World, Teen Vogue, Ars Technica, The Scene, Pitchfork and Backchannel. The company's newest division, Condé Nast Entertainment, was launched in 2011 to develop film, television and premium digital video programming. For more information, please visit condenast.com and follow @CondeNast and @CondeNastCareer for Twitter and @condenastcareers for Instagram
Job Description
PubWorX ProCirc, a Hearst and Condé Nast partnership committed to offering scale and innovation to the magazine industry. PubWorX ProCirc is an award-winning provider of circulation management, consumer marketing, production, and procurement services. We are currently recruiting for a Associate Director, Retention/CRM for our New York office.
The Associate Director, Retention/CRM is responsible for the development, coordination, and implementation of the subscriber retention strategy across several brands for PubWorX clients. In this role, you'll be tasked with ensuring all goals and retention strategies are aligned to present and deliver the optimal subscriber experience and maximize LTV.
Reporting to the Director, Retention/CRM, this position will:
  • Develop and implement all CRM omni-channel strategies across multiple brands to align with client goals and meet key business objectives
  • Innovate new ways to reach subscribers and new programs to drive retention
  • Set up complex and disciplined testing approaches, from design management to campaign measurement
  • Track marketing performance KPIs by channel, leveraging data-driven analysis to drive strategic direction and optimize programs
  • Communicate insightful analysis and recommendations to internal & external key stakeholders via bi-monthly marketing decks to clients
  • Prepare bi-annual marketing budgets and monitor monthly financial forecasting

Requirements:
  • Bachelor's degree in Marketing preferred
  • 5+ years of experience in subscription marketing and/or omni-channel marketing preferred
  • 3+ years of leadership experience, managing 1+ direct report(s)
  • Solution-oriented, multi-tasker with high attention to detail
  • Excellent presentation skills and the ability to speak in front of peers as well as C-level executives
  • Understanding of data-driven, subscription-based models
  • Ability to work successfully in a group setting and pivot quickly from one task to the next
  • Advanced user of MS Office: Excel, Word, PowerPoint

What happens next?
If you are interested in this opportunity, please apply below and we will review your application as soon as possible. Please note that due to the high level of applications we receive, it is not always possible for us to respond to each applicant in person. Should your profile fit this open position we will contact you within approximately 4 weeks. You can update your resume or upload a cover letter at any time by accessing your candidate profile.
Condé Nast is an equal opportunity workplace.
Duties and responsibilities may be adjusted based on years of experience.
Salary is also commensurate with experience.

Apply