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Director Retention Jobs (NOW HIRING)

Director, Retention Marketing Location New York Business Area News and Media Ref # 10053700 Description & Requirements We're seeking a highly-motivated marketing leader to join our Consumer Marketing ...

As Nielsen continues its transformation into a world-class revenue engine, we are seeking a Director of Retention Marketing to own the post-purchase customer journey. You will lead a sophisticated ...

We're a small team building fast, and we're looking for a Director, Retention Marketing to own CRM, lifecycle, and rewards end to end. This is a chance to build Trove's entire retention function from ...

Role Summary As Director, Retention Analytics , you will lead and evolve McAfee's Retention Analytics function, providing strategic insight that shapes retention strategy, subscriber engagement ...

Director of Retention

Seattle, WA · On-site

$132K - $185K/yr

What You Will Do: As the Director, Retention, you'll develop and lead an integrated retention strategy across Lifecycle & CRM, ReadingRewards, Affinity Programs, Customer Segmentation ...

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Director Retention information

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$21.5K

$89.7K

$160K

How much do director retention jobs pay per year?

As of Sep 14, 2026, the average yearly pay for director retention in the United States is $89,693.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $113,000.00 per year, depending on experience, location, and employer.

What does a director retention do?

A Director of Retention is responsible for developing and implementing strategies to retain customers or clients and reduce churn. They analyze customer data, identify reasons for attrition, and work cross-functionally to improve customer satisfaction and loyalty. This role often involves leading a team, setting retention goals, and collaborating with marketing, sales, and product departments to enhance the customer experience. The Director of Retention plays a key part in maximizing long-term value from existing customers and ensuring sustained business growth.

What are the key skills and qualifications needed to thrive as a director retention, and why are they important?

To thrive as a Director of Retention, you need expertise in customer lifecycle management, data analytics, and retention strategy, usually backed by a bachelor's or master's degree in business, marketing, or a related field. Proficiency with CRM platforms, customer segmentation tools, and data visualization software is typically required. Outstanding leadership, communication, and problem-solving skills help you inspire teams and tailor retention initiatives effectively. These competencies are vital to drive customer loyalty, reduce churn, and achieve sustainable business growth.

What are the primary challenges a director retention faces when implementing new customer loyalty initiatives?

A Director of Retention often encounters challenges such as aligning cross-functional teams, integrating new technologies with existing systems, and accurately measuring the impact of loyalty programs. Navigating resistance to change, both internally and from customers, is common, as is maintaining personalized engagement at scale. Success in this role requires strong project management skills, the ability to analyze customer data, and effective communication across marketing, product, and customer service teams.

What is the difference between Director Retention vs HR Manager?

AspectDirector RetentionHR Manager
Primary FocusDeveloping retention strategies and reducing turnover at an organizational levelManaging overall HR functions, including recruitment, employee relations, and compliance
Required CredentialsBachelor's degree, experience in HR or talent management, strong communication skillsBachelor's or master's degree in HR, Business, or related field, HR certifications often preferred
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaborationHR departments, employee engagement activities, policy development

While both roles focus on employee management, the Director Retention specializes in strategies to retain talent and reduce turnover, often working at a strategic level. The HR Manager oversees broader HR functions, including recruitment, compliance, and employee relations, with retention being one component of their responsibilities.

What cities are hiring for Director Retention jobs?

Cities with the most Director Retention job openings:

What are the most commonly searched types of Retention jobs?

The most popular types of Retention jobs are:

What states have the most Director Retention jobs?

States with the most job openings for Director Retention jobs include:

What are popular job titles related to Director Retention jobs?

For Director Retention jobs, the most frequently searched job titles are:

Infographic showing various Director Retention job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 85% Full Time, 12% Part Time, and 1% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $89,693 per year, or $43.1 per hour.

Assistant Director, Retention

Rosemont, PA • On-site

VILLANOVA UNIVERSITY
Colleges, Universities, and Professional Schools • 1 - 5K employees

$57K - $71K/yr

Other

Retirement, PTO

This job post has expired today. Applications are no longer accepted.


Villanova University rating

7.5

Company rating: 7.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz


Job description

Assistant Director, RetentionPosting Details

Posting Details (Default Section) Posting Number: 20260424S Position Title: Assistant Director, Retention Position Type: Staff Location: Villanova, PA Recruitment Type: Internal/External Applicants Work Schedule: full-time/12-months Avg Hours Week Department: 702 - Center for Access Success and Achievement Position Summary: The Center for Access, Success and Achievement ( CASA ) Assistant Director, Retention provides support for CASA students and aims to recruit, retain, and graduate emergent scholars, first-generation, and Pell-eligible students through holistic support in a culturally diverse and academically excellent environment. This position is primarily responsible for monitoring and counseling support of CASA students who make up our walk -in population ( WIS ), and other students outside of this population may be assigned. The Assistant Director, Retention will be required to support occasional evening or weekend programs.

Why work at Villanova?
  • Join a mission-driven organization. Since Villanova University’s founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others.
  • Villanova has been included among the nation’s best colleges and universities. VU’s inclusion again in U.S. News & World Report’s 2025 “Best Colleges” rankings is another indication of the University’s continued prominence and forward momentum.
  • Villanova’s most precious asset is our people. As an employee, you will receive a holistic benefits package, generous paid time off, a competitive retirement savings plan, flexible work options, wellness programs including gym membership, professional development, tuition assistance, and more .

Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University’s mission and values.

Duties and Responsibilities
  • Provide ongoing monitoring and counseling support as needed to CASA students as assigned.
  • Monitor CASA student academic, personal, professional, social progress and coordinate the array of support services available to students.
  • Assist in identifying emerging needs and best practices regarding holistic student support and retention, with special emphasis on serving diverse student populations.
  • Assist in the development and design of programming that augments support and emphasizes students’ growth and development through marketing and communication.
  • Coordinate retention services with campus partners, such as but not limited to college advising centers, Learning Support Services, Writing Center, Math and Learning Resource Center.
  • Initiate, develop and deliver workshops, panels, presentations, and special programs and events that foster students’ personal, academic, and professional development.
  • Perform additional duties and assist with special projects as assigned.
Formal Education
  • A Bachelor’s degree and 3+ years of related experience or Master’s degree (Higher Education, School Counseling, or related discipline) and proven record of supporting diverse high school or college students in a confidential setting.
Minimum Work Experience
  • 3 years minimum of related experience.
Specific Work Experience
  • Sincere commitment to developing the academic, professional and personal well-being of students.
  • Ability to interact in a professional manner in many different contexts with a diverse population.
  • Excellent time and project management skills.
  • Excellent communication skills: both oral and written.
  • Excellent interpersonal and influence management skills, the ability to work at all levels of the organization/institution.
  • The individual must have a deep commitment to the well‑being of the Villanova University, a commitment to the University’s Catholic/Augustinian heritage, and the advancement of its mission, and to serving the needs of a diverse community.
  • Strong working knowledge of college level mentoring of underrepresented and first generation students.
  • Strong working knowledge of adolescent and young adult development.
  • Strong working knowledge of Microsoft Office Suite and student database systems, e.g. Banner, Nolij.
  • Strong working knowledge of social media and marketing.
Preferred Qualifications
  • Second language skill is desired.
  • Fundraising and grant writing expereince is desired

Physical Requirements and/or Unusual Work Hours: Special Message to Applicants: Posting Date: 09/09/2026 Closing Date (11:59pm ET): 09/16/2026 Salary Posting Information: This position falls within salaried grade 14 and the range for this position is $57,200-71,500. The final salary will be determined with consideration of several factors including the selected candidate’s qualifications, department budget availability, market data, and internal equity. Salary Grade: 14 Job Classification: exempt

References Needed

Minimum Number of References Needed 3 Maximum Number of References Needed 3

Supplemental Questions

Required fields are indicated with an asterisk (*).

  • * How did you first hear of this employment opportunity?
    • Indeed.com
    • Higheredjobs.com
    • LinkedIn
    • Glassdoor
    • Chronicle Vitae
    • Academic Keys
    • PA CareerLink/JobGateway
    • Professional Affiliation/Trade Website
    • Diversity Association/Publication Website
    • Advertisement in Academic or Professional Publication
    • Referred by a current employee
    • Referred by a friend, family member, or former employee
    • Heard about it at a conference or career fair
    • Browsing the Villanova website
    • Cabrini University employee
    • Other
  • * If your answer to the above question is "Other", please specify the source below. If this question does not apply to you, enter N/A.

    (Open Ended Question)

  • * Do you have two (2) years direct experience working in an educational or social service environment along with experience working with vulnerable youth and culturally diverse populations?
    • Yes
    • No
  • * Do you have previous experience in the development and retention of student programming leading to increased retention and academic outcomes?
    • Yes
    • No
Documents needed to complete your application:Required Documents
  • Cover Letter / Letter of Interest
  • Resume / Curriculum Vitae
Optional Documents
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About Villanova University

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Villanova University, located in Villanova, Pennsylvania, United States, operates within the higher education industry. Its establishment traces back to 1842 by the Augustinians, a Catholic religious order. The university offers a wide range of academic programs in various disciplines, including Liberal Arts and Sciences, Engineering, Nursing, Business, and Law, serving over 10,000 undergraduate, graduate, and law students. Guided by its Augustinian Catholic intellectual tradition, it is committed to community service, and it seeks to cultivate knowledgeable, thoughtful, and ethical leaders. The university’s mission is to empower students to ignite change, with a vision for a just and peaceful world.

Industry

Colleges, universities, and professional schools

Company size

1,001 - 5,000 Employees

Headquarters location

Villanova, PA, US

Year founded

1842

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