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Director Retention Jobs (NOW HIRING)

Bloom

Director, Retention \u007C Poppy & Peonies

OR · Remote

Bloom is a full-service workplace design consultancy, proudly supporting Poppy & Peonies in their search for a Director of Retention to join their dynamic team. As Talent Advisors, we serve as the ...

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$21.5K

$89.7K

$160K

How much do director retention jobs pay per year?

As of May 30, 2026, the average yearly pay for director retention in the United States is $89,693.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,500.00 and $113,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Retention, and why are they important?

To thrive as a Director of Retention, you need expertise in customer lifecycle management, data analytics, and retention strategy, usually backed by a bachelor's or master's degree in business, marketing, or a related field. Proficiency with CRM platforms, customer segmentation tools, and data visualization software is typically required. Outstanding leadership, communication, and problem-solving skills help you inspire teams and tailor retention initiatives effectively. These competencies are vital to drive customer loyalty, reduce churn, and achieve sustainable business growth.

What are the primary challenges a Director of Retention faces when implementing new customer loyalty initiatives?

A Director of Retention often encounters challenges such as aligning cross-functional teams, integrating new technologies with existing systems, and accurately measuring the impact of loyalty programs. Navigating resistance to change, both internally and from customers, is common, as is maintaining personalized engagement at scale. Success in this role requires strong project management skills, the ability to analyze customer data, and effective communication across marketing, product, and customer service teams.

What does a Director of Retention do?

A Director of Retention is responsible for developing and implementing strategies to retain customers or clients and reduce churn. They analyze customer data, identify reasons for attrition, and work cross-functionally to improve customer satisfaction and loyalty. This role often involves leading a team, setting retention goals, and collaborating with marketing, sales, and product departments to enhance the customer experience. The Director of Retention plays a key part in maximizing long-term value from existing customers and ensuring sustained business growth.

What is the difference between Director Retention vs HR Manager?

AspectDirector RetentionHR Manager
Primary FocusDeveloping retention strategies and reducing turnover at an organizational levelManaging overall HR functions, including recruitment, employee relations, and compliance
Required CredentialsBachelor's degree, experience in HR or talent management, strong communication skillsBachelor's or master's degree in HR, Business, or related field, HR certifications often preferred
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaborationHR departments, employee engagement activities, policy development

While both roles focus on employee management, the Director Retention specializes in strategies to retain talent and reduce turnover, often working at a strategic level. The HR Manager oversees broader HR functions, including recruitment, compliance, and employee relations, with retention being one component of their responsibilities.

What cities are hiring for Director Retention jobs? Cities with the most Director Retention job openings:
What are the most commonly searched types of Retention jobs? The most popular types of Retention jobs are:
What states have the most Director Retention jobs? States with the most job openings for Director Retention jobs include:
What job categories do people searching Director Retention jobs look for? The top searched job categories for Director Retention jobs are:
Director Retention jobs near you
Infographic showing various Director Retention job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 89% Full Time, 5% Part Time, 2% Temporary, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $89,693 per year, or $43.1 per hour.
Account Director, Retention

Account Director, Retention

Association of National Advertisers

Manhattan, NY • On-site

Full-time

Medical, Retirement, PTO

Posted 22 days ago

Job description

About the ANA
The ANA's (Association of National Advertisers) mission is to drive growth for marketing professionals, brands and businesses, the industry, and humanity. Founded in 1910, the ANA provides leadership that advances marketing excellence and shapes the future of the industry. Our membership includes more than 20,000 brands and 50,000 industry professionals that collectively invest $400 billion in marketing and advertising annually. It consists of U.S. and international companies, including client-side marketers, nonprofits, universities, and marketing solutions providers, which include ad agencies, marketing data science and technology suppliers, law firms, consultants, and vendors. We are obsessed with delighting our members through superior products and services and an unwavering commitment to helping them become more effective marketers, build stronger brands, develop a more productive industry, and benefit humanity through bold leadership and innovation programs.
Location
New York City (4 days in-office, Fridays remote)
About Membership
The Membership team is at the forefront of the ANA, focused on member retention, serving as the primary partners and advocates for our member companies, their marketing leaders, and teams to maximize their membership experience.
We build and maintain relationships with all members, guiding them with personalized strategies and proactively leading them to deepen their engagement within the ANA.
We work together with our team and internal partners to provide the best service to our members and push the ANA forward. We know the ANA inside and out, understanding how we fulfill our mission of driving growth for individuals, brands, the marketing industry, and humanity through the ANA Growth Agenda, bold leadership initiatives, and a robust suite of products and services.
Be part of the difference. Join the ANA today and help transform the industry!
Role Overview
As our membership continues to grow, we are seeking an Account Director to join our dynamic team. Reporting to the Head of Member Retention, this role will work closely with CMOs, marketing leaders, and teams of the world's premier brands in leveraging their ANA membership resources, tools, and connections.
As an Account Director, you will serve as the main point of contact and partner to our member companies, their senior marketing leaders, and entire marketing teams, understanding their business drivers, marketing challenges, and proactively leading them to deepen their engagement within the ANA.
Key Responsibilities
  • Proactively remain connected to members and the industry by conducting regular meetings and become a trusted partner by developing a deep understanding of your members' core marketing challenges and needs.
  • Develop tailored strategic plans to solidify relationships, helping members drive growth in their marketing through meaningful engagement with ANA's portfolio of products and services.
  • Forge positive relationships with stakeholders broad and deep in member companies and identify business problems that can be solved with our solutions and products.
  • Analyze member engagement trends and insights to identify opportunities and ensure all viable stakeholders are engaged on a regular and effective basis.
  • Demonstrate deep understanding of the ANA, its role in the industry, how members can leverage and get involved. Be able to persuasively convey how ANA supports and helps members drive growth to their teams and brands.
  • Collaborate with a range of key internal stakeholders to elevate the ANA, its mission, and vision, and how we support members.
  • Provide progress reports and regular assessments of the health and vitality of your members to upper management.
  • Accurately forecast member renewals and corresponding revenue.
  • Demonstrate exceptional understanding of business fundamentals.
  • Travel will be required.
Professional Experience and Qualifications
  • Bachelor's degree and 5+ years account management or sales experience, preferably in the marketing, advertising, or media industry.
  • Start-up sense of urgency and entrepreneurial mindset.
  • Self-driven, results-oriented, with a strong attention to detail.
  • Must be comfortable with data and technology. Ability to identify and analyze quantitative and qualitative data to make balanced decisions.
  • C-Suite and executive-level engagement and communication skills; able to articulate and deliver clear and concise messages internally/externally with excellent presentation skills.
  • Business planning ability to work independently and manage personal and team member deliverables and deadlines.
  • Possess a persistent desire to go above and beyond, taking initiative and thinking strategically.
  • Proactive and flexible, a "roll up your sleeves and get it done" team player able to work in a fluid environment with changing priorities.
  • Proficiency in MS Office and CRM software.
Salary and Total Rewards Package:
Starting pay range: $95,000 to $105,000, based on relevant experience and qualifications.
Comprehensive health and wellness benefits, 401k with company match, flexible scheduling, generous paid time off program, casual dress code, incentives, and rewards.
To Apply:
If your skills, experience, and enthusiasm align with the requirements and responsibilities of this position, please forward your resume with a cover letter and salary requirements to [email protected] Note: only applicants who include salary requirements will be considered.

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