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Director Retention Jobs in Arizona (NOW HIRING)

Pima Medical Institute

Campus Director

Mesa, AZ

The ideal candidate will be committed to adult education, quality, growth, professional development, retention, and the overall success of our students and faculty. The Campus Director will play a ...

Pima-Medical-Institute

Campus Director

Arizona City, AZ · On-site

$90 - $150/hr

The ideal candidate will be committed to adult education, quality, growth, professional development, retention, and the overall success of our students and faculty. The Campus Director will play a ...

Pima Medical Institute

Campus Director

Mesa, AZ · On-site

$120K - $157K/yr

The ideal candidate will be committed to adult education, quality, growth, professional development, retention, and the overall success of our students and faculty. The Campus Director will play a ...

Pima Medical Institute

Campus Director

Arizona City, AZ · On-site

$120 - $157.08/hr

The ideal candidate will be committed to adult education, quality, growth, professional development, retention, and the overall success of our students and faculty. The Campus Director will play a ...

Farmers Inc

Customer Retention Specialist

Phoenix, AZ · On-site

$14.25 - $19.25/hr

Customer Retention Specialist We are Farmers - where ambition meets opportunity. At Farmers, we're ... Builds and shares knowledge and acumen through self-directed learning. Stays informed about ...

Versaterm

Director, Customer Success

Mesa, AZ · On-site

The Role The Director of Customer Success leads the post-sale customer lifecycle across all ... Own end-to-end retention and renewals strategy, by executing a proactive renewal motion (initiating ...

LUV Car Wash

Director of Membership Sales

Gilbert, AZ · On-site

The Director of Membership Sales will oversee the LUV Car Wash membership sales division, including ... customer retention strategies for each market. * Ensure sites utilize new and effective sales ...

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Showing results 1-20

All JobsRetention JobsDirector Retention JobsDirector Retention Jobs in Arizona

Director Retention information

See Arizona salary details

$20.9K

$87.1K

$155.3K

How much do director retention jobs pay per year?

As of Aug 10, 2026, the average yearly pay for director retention in Arizona is $87,080.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,145.00 and $109,709.00 per year, depending on experience, location, and employer.

What does a director retention do?

A Director of Retention is responsible for developing and implementing strategies to retain customers or clients and reduce churn. They analyze customer data, identify reasons for attrition, and work cross-functionally to improve customer satisfaction and loyalty. This role often involves leading a team, setting retention goals, and collaborating with marketing, sales, and product departments to enhance the customer experience. The Director of Retention plays a key part in maximizing long-term value from existing customers and ensuring sustained business growth.

What are the key skills and qualifications needed to thrive as a director retention, and why are they important?

To thrive as a Director of Retention, you need expertise in customer lifecycle management, data analytics, and retention strategy, usually backed by a bachelor's or master's degree in business, marketing, or a related field. Proficiency with CRM platforms, customer segmentation tools, and data visualization software is typically required. Outstanding leadership, communication, and problem-solving skills help you inspire teams and tailor retention initiatives effectively. These competencies are vital to drive customer loyalty, reduce churn, and achieve sustainable business growth.

What is the difference between Director Retention vs HR Manager?

AspectDirector RetentionHR Manager
Primary FocusDeveloping retention strategies and reducing turnover at an organizational levelManaging overall HR functions, including recruitment, employee relations, and compliance
Required CredentialsBachelor's degree, experience in HR or talent management, strong communication skillsBachelor's or master's degree in HR, Business, or related field, HR certifications often preferred
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaborationHR departments, employee engagement activities, policy development

While both roles focus on employee management, the Director Retention specializes in strategies to retain talent and reduce turnover, often working at a strategic level. The HR Manager oversees broader HR functions, including recruitment, compliance, and employee relations, with retention being one component of their responsibilities.

What are the primary challenges a director retention faces when implementing new customer loyalty initiatives?

A Director of Retention often encounters challenges such as aligning cross-functional teams, integrating new technologies with existing systems, and accurately measuring the impact of loyalty programs. Navigating resistance to change, both internally and from customers, is common, as is maintaining personalized engagement at scale. Success in this role requires strong project management skills, the ability to analyze customer data, and effective communication across marketing, product, and customer service teams.
What are the most commonly searched types of Retention jobs in Arizona? The most popular types of Retention jobs in Arizona are:
What are popular job titles related to Director Retention jobs in Arizona? For Director Retention jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Director Retention jobs in Arizona look for? The top searched job categories for Director Retention jobs in Arizona are:
What cities in Arizona are hiring for Director Retention jobs? Cities in Arizona with the most Director Retention job openings:
Director Retention jobs near you
Infographic showing various Director Retention job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $87,080 per year, or $41.9 per hour.

Customer Retention Specialist

Hope's Global Getaways

Glendale, AZ • On-site

$13 - $17.75/hr

Other

Re-posted 29 days ago

Job description

About the job Customer Retention Specialist
Role Summary
We are seeking motivated, relationship-driven professionals to join our team as Customer Retention Specialist within our travel services department.
In this fully remote position, you will focus on strengthening client loyalty by delivering exceptional service and personalized travel coordination. You will support clients throughout their travel journey while ensuring continued engagement, repeat bookings, and long-term satisfaction.
This opportunity is ideal for individuals who excel in client care, proactive communication, and building trust-based relationships. Training and certification are provided. Multiple openings available.
Primary Responsibilities

  • Serve as a dedicated point of contact to support returning and existing clients
  • Coordinate customized travel arrangements including flights, accommodations, cruises, tours, and packages
  • Proactively follow up with clients to enhance satisfaction and encourage repeat business
  • Manage itinerary updates, confirmations, changes, and post-booking support
  • Provide personalized travel recommendations aligned with client preferences
  • Address and resolve travel-related concerns efficiently and professionally
  • Maintain detailed client profiles and accurate booking documentation
  • Monitor travel promotions, supplier updates, and loyalty opportunities
Candidate Profile
  • Strong client service and relationship-management skills
  • Excellent written and verbal communication abilities
  • Experience in customer retention, account support, or service roles preferred
  • Organized and detail-focused with the ability to multitask
  • Comfortable navigating digital systems and online booking platforms
  • Self-directed with strong time management skills
  • Must be 18+ years old
  • Must reside in an eligible hiring region
Compensation & Work Structure
  • Remote independent contractor role
  • Flexible scheduling
  • Unlimited earning potential based on engagement and performance
  • Ongoing training and professional development
What We Offer
  • Flexible, work-from-home opportunity
  • Comprehensive onboarding and certification program
  • Access to established travel supplier partnerships and booking tools
  • Travel discounts and industry benefits
  • Supportive team culture focused on growth and advancement
  • Leadership development opportunities

Apply