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Retention Associate Jobs in Arizona (NOW HIRING)

WM

Sales Retention Account Associate

Phoenix, AZ · On-site

Job Summary The Account Associate I (AA) serves as a key point of contact for WM's Small/Medium business customers. Operating as part of a team-based queue, the AA focuses on retaining and growing ...

Centerwell

Patient Retention Professional

Phoenix, AZ · On-site

$17.50 - $22.75/hr

Become a part of our caring community Overview The Patient Retention Professional plays a key role ... Humana reserves the right to require associates to upgrade their internet service if necessary.

New

The Connor Group

Sales Associate

Scottsdale, AZ · On-site

$14.25 - $19.25/hr

Sales Associates are the face of our business and play a direct role in driving property revenue ... retention · Execute a structured, proven sales process What We Offer · Competitive base pay ...

The Connor Group

Sales Associate

Phoenix, AZ · On-site

$14 - $18.75/hr

Sales Associates are the face of our business and play a direct role in driving property revenue ... retention · Execute a structured, proven sales process What We Offer · Competitive base pay ...

The Connor Group

Sales Associate

Scottsdale, AZ · On-site

$55K - $65K/yr

Sales Associates are the face of our business and play a direct role in driving property revenue ... retention · Execute a structured, proven sales process What We Offer · Competitive base pay ...

RPM Living

Leasing Associate

Scottsdale, AZ · On-site

$17.25 - $23/hr

Promote resident satisfaction and retention by promptly responding to complaints, questions, and ... Associate's degree or equivalent from two-year college or technical school; or six months to one ...

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Retention Associate information

What is a retention associate?

Retention Associates are professionals who focus on maintaining and improving customer loyalty for a company. Their main responsibilities include reaching out to existing customers, addressing their concerns, and offering solutions to prevent them from leaving the company. They often work in customer service or sales departments and use their communication skills to resolve issues and ensure customer satisfaction. Retention Associates play a vital role in reducing customer churn and supporting company growth.

What skills and qualifications are needed to be a retention associate?

To thrive as a Retention Associate, you need strong customer service skills, analytical abilities, and a background in sales or customer support, often supported by a relevant degree. Familiarity with CRM software, customer engagement tools, and data analysis platforms is typically required. Excellent communication, problem-solving, and emotional intelligence are vital soft skills for building rapport and addressing customer concerns. These skills are crucial for minimizing customer churn, enhancing satisfaction, and sustaining company growth.

What are common challenges faced by retention associates, and how can they be addressed?

Retention Associates often encounter the challenge of engaging customers who are considering leaving a service or subscription. Handling difficult conversations, understanding customer concerns, and tailoring retention strategies require strong communication and problem-solving skills. Building rapport quickly and demonstrating empathy are essential for success. Many companies provide ongoing training, mentorship, and data-driven tools to help Retention Associates overcome these challenges and achieve their targets.

What is the difference between Retention Associate vs Customer Service Representative?

AspectRetention AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice setting, often in finance, telecom, or subscription servicesCall centers, retail, or office environments across various industries
Employer & Industry UsageCommon in subscription-based industries, telecom, financeWidely used across retail, telecom, healthcare, and service sectors
Common Search & Comparison IntentOften compared for roles focused on customer retention and loyaltyCompared for roles emphasizing customer support and issue resolution

While both roles involve interacting with customers, a Retention Associate primarily focuses on retaining customers through proactive engagement and loyalty strategies, whereas a Customer Service Representative handles general inquiries and resolves issues. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the most commonly searched types of Retention jobs in Arizona?

The most popular types of Retention jobs in Arizona are:

What are popular job titles related to Retention Associate jobs in Arizona?

For Retention Associate jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Retention Associate jobs in Arizona look for?

The top searched job categories for Retention Associate jobs in Arizona are:

What cities in Arizona are hiring for Retention Associate jobs?

Cities in Arizona with the most Retention Associate job openings:

Retention Associate jobs near you
Infographic showing various Retention Associate job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Sales Retention Account Associate

Phoenix, AZ • On-site

WM
Environmental Consulting Services • 10K+ employees
Learn more about WMexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Waste Management rating

7.5

Company rating: 7.5 out of 10

Based on 658 frontline employees who took The Breakroom Quiz

26th of 92 rated recycling and waste

Job description

I. Job Summary
The Account Associate I (AA) serves as a key point of contact for WM's Small/Medium business customers. Operating as part of a team-based queue, the AA focuses on retaining and growing the team's book of business. Through effective management of inbound call requests and proactive customer outreach, the AA maintains a net positive business performance by preventing customer cancellations and securing updated contract agreements. Success in this role is achieved through sound retention strategies, effective negotiation skills, and alignment with WM's growth objectives.
II. Essential Duties and Responsibilities

  • Communicates in a focused and compelling way that drives customers’ thoughts and actions.
  • Utilizes appropriate change management processes to meet the demands of the sales role.
  • Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities.
  • Explores alternatives to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment.
  • Contributes to individual and shared responsibilities in a team environment.
  • Navigates through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions.
  • Uses WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.)
  • Analyzes reports as needed and/or handles general administrative duties as appropriate.


III. Qualifications
A. Required Qualifications

  • High School Diploma or GED (accredited)
  • 1 year Business-to-business account management, inside sales (phone based sales), and/or customer service experience that includes a sales component


B. Preferred Qualifications
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

  • Repetitive Motions
  • Eye/Hand/Foot Coordination
  • Sitting
  • Talking
  • Hearing


☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
V. Benefits
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

What Waste Management employees say

Pay

Benefits

Hours and flexibility

Workplace

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About WM

Sourced by ZipRecruiter

Industry

Environmental consulting services and water, sewage, waste, steam, air heating and cooling systems

Company size

10,000+ Employees

Headquarters location

Houston, TX, US

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