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Retention Associate Jobs Near Me

EchoStar

Call Center Retention Rep - Remote

Columbus, OH · On-site

$34K/yr

Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the ... Associate's or Bachelor's degree a plus. * Pre-employment screen. * Smartphone/device with active ...

Pearle Vision

Retail Sales Associate

Columbus, OH · On-site

$14 - $16.25/hr

The basic function of the Sales Associate is to attract and retain patients by delivering an exceptional patient experience, foster patient retention, and promote outstanding doctor satisfaction.

Spartan Fitness

Sales Associate

Columbus, OH · On-site

$12 - $20/hr

Support retention efforts by providing excellent customer service and fostering member ... Sales Associates earn 10% commission on any sales made. Benefits: Sales Associates are required to ...

Spartan Fitness

Sales Associate

Columbus, OH · On-site

$12 - $20/hr

Support retention efforts by providing excellent customer service and fostering member ... Sales Associates earn 10% commission on any sales made. Benefits: Sales Associates are required to ...

Express

Associate Manager

Columbus, OH

KEY RESPONSIBILITIES Attract, hire, develop, inspire, and retain top talent Support an environment, which encourages an exceptionally high level of the store morale. Focus all store associates on ...

Express

Associate Manager

Columbus, OH · On-site

Attract, hire, develop, inspire, and retain top talent * Support an environment, which encourages an exceptionally high level of the store morale. * Focus all store associates on creating an ...

Express & Bonobos

Associate Manager

Columbus, OH · On-site

Attract, hire, develop, inspire, and retain top talent * Support an environment, which encourages an exceptionally high level of the store morale. * Focus all store associates on creating an ...

AION Management LLC

Leasing Associate

Columbus, OH

$15.50 - $20.75/hr

Under the direction of the Property Manager, the Leasing Associate at Pointe at Northern Woods is ... retention, and providing or coordinating exceptional customer service. Sales/Marketing: * Conduct ...

SPENGA Columbus

Sales Associate in Gahanna

Hilliard, OH · On-site

$12 - $16/hr

A SPENGA Sales Associate is a positive, energetic, and efficient individual who warmly welcomes and ... Retain and increase client participation * Set up and reset studio equipment before and after ...

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How much do retention associate jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for retention associate in the United States is $19.01, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.19 per hour, depending on experience, location, and employer.
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Retention Associate jobs near you
A map of the United States highlighting the number of Retention Associate job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Retention Associate job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Client Retention Specialist (Remote)

Beyond Finance

Columbus, OH • On-site, Remote

$13.75 - $18.75/hr

Other

Re-posted 9 days ago

Beyond Finance rating

8.5

Company rating: 8.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

About The Role

Our Customer Success Team serves as the primary point of contact for valued customers enrolled in Beyond Finance's financial hardship programs. Our Retention Specialists play a critical role in ensuring the continued loyalty of our Beyond customer base. As a Retention Specialist, your primary responsibility will be to educate and assist clients who are facing financial hardship and exploring options to become debt-free. You will play a crucial role in retaining clients within the Beyond Finance financial hardship debt program. In this position, you will interact with clients primarily through inbound phone calls and be responsible for deescalating upset clients, empathizing with their financial difficulties, and helping them navigate the Beyond Finance program. Their primary focus is on our at-risk customers who are struggling with the use and/or value of their enrolled program, requiring creative problem solving to help them better realize and understand the value of their decision.

Key Responsibilities:

  • Educate Clients: Provide comprehensive information about the Beyond Finance financial hardship debt program to clients, ensuring they have a clear understanding of the benefits, process, and available options.
  • Empathize and Deescalate: Display empathy and active listening skills to understand and deescalate upset clients, addressing their concerns and alleviating their stress regarding their financial situation.
  • Navigate CRM System: Effectively use our Customer Relationship Management (CRM) system to quickly access and comprehend client information, including their current financial status and program progress. Maintain accurate and detailed records of all client interactions and program progress in the CRM system.
  • Analyze Financial Situation: Assess the client's current financial situation and determine the most appropriate options to help them achieve their goal of becoming debt-free.
  • Retain Clients: Collaborate with clients to develop customized solutions that align with their financial goals, and encourage them to remain in the Beyond Finance program.
  • Achieve Retention Goals: Meet or exceed retention targets and earn commissions based on your ability to enable clients to achieve their financial objectives.
  • Above all else, provide a best-in-class customer service experience over the phone and through various communication tools responding to client requests and anticipating unstated needs

What We Look For

  • Required - Experience in Retention, Sales, or Collections
  • High school diploma or equivalent (Associate's or Bachelor's degree is a plus)
  • Ability to work in a fast-paced environment and handle high call volumes
  • Resilient and able to remain calm under pressure
  • Demonstrated ability to negotiate and deescalate client issues effectively  
  • Tech saavy and proficiency with a Client Relationship Management system (CRM)
  • Strong customer focus and adaptability to different personality types
  • Strong verbal and written communication skills along with active listening
  • Supports team/department collaboration & inclusion
  • Troubleshooting  and problem solving skills 
  • Ability to multi-task, set priorities and manage time effectively
  • Willingness to adapt to a changing environment and learn about new financial solutions.

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