ZipRecruiter

Log In

1

Retention Associate Jobs in Georgia (NOW HIRING)

EchoStar

Remote Retention Representative

Atlanta, GA

$70K/yr

Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the ... Associate's or Bachelor's degree a plus. * Pre-employment screen. * Smartphone/device with active ...

EchoStar

Remote Retention Representative

Atlanta, GA · On-site

$70K/yr

Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the ... Associate's or Bachelor's degree a plus. * Pre-employment screen. * Smartphone/device with active ...

PrizePicks

Associate Retention Analyst

Atlanta, GA · Hybrid

Own the topic of retention marketing analytics through segmenting promotional strategies, creating a personalized user experience, and optimizing retention spend * Design the framework for frequent A ...

EchoStar

Call Center Retention Rep - Remote

Savannah, GA · On-site

$34K/yr

Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the ... Associate's or Bachelor's degree a plus. * Pre-employment screen. * Smartphone/device with active ...

PrizePicks

Associate Retention Analyst

Atlanta, GA · On-site

Own the topic of retention marketing analytics through segmenting promotional strategies, creating a personalized user experience, and optimizing retention spend * Design the framework for frequent A ...

EchoStar

Call Center Retention Rep - Remote

Savannah, GA · On-site

$34K/yr

Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the ... Associate's or Bachelor's degree a plus. * Pre-employment screen. * Smartphone/device with active ...

TKO Management, Inc

Sales Associate

Athens, GA · On-site

$700 - $1.2K/wk

As an associate, you will play a key role in promoting our clients' brands, assisting with customer retention, and driving new sales--all while interacting with customers directly on-site.

Evergreen

Solutions Associate

Atlanta, GA · On-site

Associates will develop business, technical, and communication skills through mentorship and hands ... retention. * Evergreen Tech Services delivers technology solutions that drive business outcomes. We ...

next page

Showing results 1-20

All JobsRetention Associate JobsRetention Associate Jobs in Georgia

Retention Associate information

What are common challenges faced by retention associates, and how can they be addressed?

Retention Associates often encounter the challenge of engaging customers who are considering leaving a service or subscription. Handling difficult conversations, understanding customer concerns, and tailoring retention strategies require strong communication and problem-solving skills. Building rapport quickly and demonstrating empathy are essential for success. Many companies provide ongoing training, mentorship, and data-driven tools to help Retention Associates overcome these challenges and achieve their targets.

What is a retention associate?

Retention Associates are professionals who focus on maintaining and improving customer loyalty for a company. Their main responsibilities include reaching out to existing customers, addressing their concerns, and offering solutions to prevent them from leaving the company. They often work in customer service or sales departments and use their communication skills to resolve issues and ensure customer satisfaction. Retention Associates play a vital role in reducing customer churn and supporting company growth.

What skills and qualifications are needed to be a retention associate?

To thrive as a Retention Associate, you need strong customer service skills, analytical abilities, and a background in sales or customer support, often supported by a relevant degree. Familiarity with CRM software, customer engagement tools, and data analysis platforms is typically required. Excellent communication, problem-solving, and emotional intelligence are vital soft skills for building rapport and addressing customer concerns. These skills are crucial for minimizing customer churn, enhancing satisfaction, and sustaining company growth.

What is the difference between Retention Associate vs Customer Service Representative?

AspectRetention AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice setting, often in finance, telecom, or subscription servicesCall centers, retail, or office environments across various industries
Employer & Industry UsageCommon in subscription-based industries, telecom, financeWidely used across retail, telecom, healthcare, and service sectors
Common Search & Comparison IntentOften compared for roles focused on customer retention and loyaltyCompared for roles emphasizing customer support and issue resolution

While both roles involve interacting with customers, a Retention Associate primarily focuses on retaining customers through proactive engagement and loyalty strategies, whereas a Customer Service Representative handles general inquiries and resolves issues. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What does a retention associate do?

A retention associate is responsible for maintaining customer relationships and reducing churn by engaging with clients, addressing their concerns, and providing solutions to encourage continued business. They often use communication skills, customer data, and CRM tools to identify at-risk customers and implement retention strategies. The role typically requires strong interpersonal skills and knowledge of company products or services.

What are the most commonly searched types of Retention jobs in Georgia?

The most popular types of Retention jobs in Georgia are:

What are popular job titles related to Retention Associate jobs in Georgia?

For Retention Associate jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Retention Associate jobs in Georgia look for?

The top searched job categories for Retention Associate jobs in Georgia are:

Retention Associate jobs near you
Infographic showing various Retention Associate job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, 2% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Senior Sales Business Retention Associate

Wolters Kluwer

Kennesaw, GA

$40K - $67K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Wolters Kluwer rating

9.1

Company rating: 9.1 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

25th of 244 rated software companies

Job description

About the Role:
As a Senior Sales Business Retention Associate, you will leverage your specialized skills to address non-standard operational and administrative issues. Your role will be crucial in shaping customer experiences and ensuring their loyalty, contributing significantly to the company's success.
Responsibilities:
Address and resolve a wide array of customer retention issues.
Develop and maintain detailed customer records.
Create and implement detailed customer retention strategies.
Conduct in-depth follow-ups to ensure customer satisfaction.
Provide comprehensive product and service information.
Lead the resolution of escalated issues from junior associates.
Spearhead retention-focused sales initiatives.
Work closely with internal teams for advanced problem-solving.
Analyze and report customer feedback to inform strategy.
Participate in specialized training programs.
Skills:
Customer Relationship Management: Advanced skills in maintaining and enhancing client relations.
Communication: Strong verbal and written communication abilities.
CRM Software: Advanced proficiency in CRM software and tools.
Problem Solving: Resolve complex client issues rapidly.
Time Management: Handle multiple complex tasks efficiently.
Active Listening: Deep understanding of client needs and concerns.
Team Collaboration: Lead and collaborate with cross-functional teams.
Data Analysis: Skills in analyzing detailed customer feedback and trends.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$40,000.00 - $67,550.00 USDThis role is eligible for Commission.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

What Wolters Kluwer employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply