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Retention Associate Jobs in Georgia (NOW HIRING)

EchoStar

Remote Retention Representative

Atlanta, GA · On-site

$70K/yr

Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the ... Associate's or Bachelor's degree a plus. * Pre-employment screen. * Smartphone/device with active ...

EchoStar

Remote Retention Representative

Atlanta, GA

$70K/yr

Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the ... Associate's or Bachelor's degree a plus. * Pre-employment screen. * Smartphone/device with active ...

EchoStar

Remote Retention Representative

Atlanta, GA · On-site

$70K/yr

Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the ... Associate's or Bachelor's degree a plus. * Pre-employment screen. * Smartphone/device with active ...

EchoStar

Call Center Retention Rep - Remote

Savannah, GA · On-site

$34K/yr

Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the ... Associate's or Bachelor's degree a plus. * Pre-employment screen. * Smartphone/device with active ...

EchoStar

Call Center Retention Rep - Remote

Savannah, GA · On-site

$34K/yr

Our award-winning Inside Sales & Retention teams excel at driving customer decisions by selling the ... Associate's or Bachelor's degree a plus. * Pre-employment screen. * Smartphone/device with active ...

Centerwell

Patient Retention Professional

Atlanta, GA · On-site

$16.75 - $22/hr

Become a part of our caring community Overview The Patient Retention Professional plays a key role ... Humana reserves the right to require associates to upgrade their internet service if necessary.

New

TKO Management, Inc

Sales Associate

Athens, GA · On-site

$12.25 - $16.50/hr

As an associate, you will play a key role in promoting our clients' brands, assisting with customer retention, and driving new sales--all while interacting with customers directly on-site.

Evergreen

Solutions Associate

Atlanta, GA · On-site

Associates will develop business, technical, and communication skills through mentorship and hands ... retention. * Evergreen Tech Services delivers technology solutions that drive business outcomes. We ...

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Retention Associate information

What is a retention associate?

Retention Associates are professionals who focus on maintaining and improving customer loyalty for a company. Their main responsibilities include reaching out to existing customers, addressing their concerns, and offering solutions to prevent them from leaving the company. They often work in customer service or sales departments and use their communication skills to resolve issues and ensure customer satisfaction. Retention Associates play a vital role in reducing customer churn and supporting company growth.

What skills and qualifications are needed to be a retention associate?

To thrive as a Retention Associate, you need strong customer service skills, analytical abilities, and a background in sales or customer support, often supported by a relevant degree. Familiarity with CRM software, customer engagement tools, and data analysis platforms is typically required. Excellent communication, problem-solving, and emotional intelligence are vital soft skills for building rapport and addressing customer concerns. These skills are crucial for minimizing customer churn, enhancing satisfaction, and sustaining company growth.

What are common challenges faced by retention associates, and how can they be addressed?

Retention Associates often encounter the challenge of engaging customers who are considering leaving a service or subscription. Handling difficult conversations, understanding customer concerns, and tailoring retention strategies require strong communication and problem-solving skills. Building rapport quickly and demonstrating empathy are essential for success. Many companies provide ongoing training, mentorship, and data-driven tools to help Retention Associates overcome these challenges and achieve their targets.

What is the difference between Retention Associate vs Customer Service Representative?

AspectRetention AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice setting, often in finance, telecom, or subscription servicesCall centers, retail, or office environments across various industries
Employer & Industry UsageCommon in subscription-based industries, telecom, financeWidely used across retail, telecom, healthcare, and service sectors
Common Search & Comparison IntentOften compared for roles focused on customer retention and loyaltyCompared for roles emphasizing customer support and issue resolution

While both roles involve interacting with customers, a Retention Associate primarily focuses on retaining customers through proactive engagement and loyalty strategies, whereas a Customer Service Representative handles general inquiries and resolves issues. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the most commonly searched types of Retention jobs in Georgia?

The most popular types of Retention jobs in Georgia are:

What are popular job titles related to Retention Associate jobs in Georgia?

For Retention Associate jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Retention Associate jobs in Georgia look for?

The top searched job categories for Retention Associate jobs in Georgia are:

What cities in Georgia are hiring for Retention Associate jobs?

Cities in Georgia with the most Retention Associate job openings:

Retention Associate jobs near you
Infographic showing various Retention Associate job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, 2% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Fitness Membership Sales and Retention Associate

Orangetheory - Franchise #0007

Roswell, GA • On-site

$12 - $14/hr

Part-time

Re-posted 2 days ago

Job description

Benefits:
  • Bonus based on performance
  • Employee discounts
  • Flexible schedule
  • Opportunity for advancement
  • Training & development

Be fit. Change lives. Have fun.

If you mention fitness within moments of meeting someone...if you encourage friends and family to get off the couch and get active...if you know and enthusiastically share the importance of fitness as a part of a healthy lifestyle --  well, we just may want you to turn your passion for fitness into a paying career.
 
We’re looking for enthusiastic individuals eager to share our story and our success with everyone who walks through that door or who calls for more information or who expresses even the slightest bit of interest in improving themselves. 
Are you passionate, positive, and can talk to anyone? Do you thrive on being part of a team? Does your zest for being part of a world-class growing fitness company get you out of bed with a smile and determination to change more lives -- physically, mentally, emotionally? Do you have excellent communication skills, whether face-to-face or on paper? 
Then keep reading.
We Offer
  • Extensive Paid Training: We provide comprehensive paid training and certifications to ensure your success.
  • Competitive Compensation: Enjoy competitive base pay, commission, and performance bonuses.
  • Studio Membership: Access a free Studio Membership as part of your perks.
  • Product Discounts: Take advantage of exclusive discounts on our products.
  • Flexible Scheduling: Benefit from a schedule that accommodates your educational or personal goals.
  • Casual Dress Code: Embrace a fitness casual dress code in a comfortable work environment.
  • Collaborative Atmosphere: Work in a passionate and collaborative environment.
  • Growth Opportunities: Gain the opportunity to learn every aspect of the business, with the potential to become a Franchisee or Business Owner.
Here’s more of what the position entails:
  • Greeting everyone who enters the studio with enthusiasm, energy and knowledge
  • Presenting the OTF concept to any interested consumers, also known as “intros”
  • Giving studio tours
  • Working hand-in-hand with trainers to guide intros through their first Orangetheory workout
  • Selling memberships to help the studio thrive
  • Following up on prospective clients
  • Participating in marketing and outreach events
  • Ensuring all areas of the studio are kept clean and organized
About Orangetheory Fitness
  • Orangetheory is a 1-hour, full-body heart rate zone and strength training workout that delivers a more personalized experience in a group setting. Designed to be effective and efficient, our workout classes boost metabolism, burn fat and calories, build strength and confidence, and improve overall fitness. 
Orangetheory Fitness Vision
  • To be the trusted global leader of innovative heart rate-based interval training. 
Orangetheory Fitness Values
  • Passion
  • Integrity
  • Accountability
  • Innovation
  • Community
Specific job duties and selection requirements vary between Orangetheory studio locations and more details can be provided by the studio’s hiring manager if you are selected to move forward in the interview process.