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Client Success Associate Jobs in Georgia (NOW HIRING)

Aderant

Associate Client Success Manager

Atlanta, GA · On-site

Aderant is seeking a Assoc. Client Success Manager Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional ...

Zelis

Client Success Director

Atlanta, GA · Hybrid

Every associate is expected - and empowered - to partner with AI to challenge the status quo ... Define and execute client success strategy across multiple regions or product lines, ensuring ...

Aderant

Associate Client Success Manager

Atlanta, GA

It embodies our core values and reminds us that to achieve success, every day must start with the ... Job Title :Assoc. ClientSuccess Manager (CSM) Role Level :Mid to Senior Individual Contributor ...

greenpath, inc.

Client Success Specialist

Augusta, GA · On-site

$16.50 - $18.38/hr

As a Client Success Specialist (CSS), you'll be the heart of our mission--supporting clients ... Associate's degree preferred; Bachelor's degree may substitute for experience. * A strong sense of ...

greenpath, inc.

Client Success Specialist

Augusta, GA · Remote

As a Client Success Specialist (CSS), you'll be the heart of our mission--supporting clients ... What You Bring • 2-3 years of customer service experience (call center preferred). • Associate ...

greenpath, inc.

Client Success Specialist

Augusta, GA · Remote

As a Client Success Specialist (CSS), you'll be the heart of our mission--supporting clients ... What You Bring • 2-3 years of customer service experience (call center preferred). • Associate ...

TriNet

Associate Customer Success Consultant

Dunwoody, GA · On-site

$23.08 - $36.06/hr

A Brief Overview The Associate Customer Success Consultant serves as the initial point of contact ... They serve as the Ambassador for our client admins and provide personalized support from a contact ...

TriNet

Associate Customer Success Consultant

Dunwoody, GA · On-site

$23.08 - $36.06/hr

JOB SUMMARY The Associate Customer Success Consultant serves as the initial point of contact for an ... They serve as the Ambassador for our client admins and provide personalized support from a contact ...

TriNet

Associate Customer Success Consultant

Dunwoody, GA · On-site +1

$23.08 - $36.06/hr

A Brief Overview The Associate Customer Success Consultant serves as the initial point of contact ... They serve as the Ambassador for our client admins and provide personalized support from a contact ...

TriNet

Associate Customer Success Consultant

Dunwoody, GA · On-site +1

$23.08 - $36.06/hr

JOB SUMMARY The Associate Customer Success Consultant serves as the initial point of contact for an ... They serve as the Ambassador for our client admins and provide personalized support from a contact ...

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Showing results 1-20

All JobsClient Success Associate JobsClient Success Associate Jobs in Georgia

Client Success Associate information

See Georgia salary details

$15.6K

$44.7K

$78.5K

How much do client success associate jobs pay per year?

As of Aug 4, 2026, the average yearly pay for client success associate in Georgia is $44,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,100.00 and $55,300.00 per year, depending on experience, location, and employer.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What are the key skills and qualifications needed to thrive as a Client Success Associate?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.
What are the most commonly searched types of Client Success jobs in Georgia? The most popular types of Client Success jobs in Georgia are:
What are popular job titles related to Client Success Associate jobs in Georgia? For Client Success Associate jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Client Success Associate jobs in Georgia look for? The top searched job categories for Client Success Associate jobs in Georgia are:
What cities in Georgia are hiring for Client Success Associate jobs? Cities in Georgia with the most Client Success Associate job openings:
Client Success Associate jobs near you
Infographic showing various Client Success Associate job openings in Georgia as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,745 per year, or $21.5 per hour.

Associate Client Success Manager

Aderant

Atlanta, GA • On-site

Full-time

Posted 6 days ago

Job description

Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.
At Aderant, the "A" is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the "A". We bring the "A" to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work - ideas, experience, and passion - to drive our mission forward.
Our people are our strength.
Aderant is seeking a Assoc. Client Success Manager
Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.
At Aderant, the "A" is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the "A". We bring the "A" to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work - ideas, experience, and passion - to drive our mission forward. Our people are our strength.
Job Title: Assoc. Client Success Manager (CSM)
Role Level: Mid to Senior Individual Contributor (portfolio-dependent)
Reports To: Director/Sr. Director/, Client Success
Role Purpose
The Client Success Manager (CSM) is accountable for ensuring customers achieve meaningful business outcomes through successful adoption, value realization, and proactive risk management. Acting as a trusted partner, the CSM drives clarity, alignment, and accountability across the customer lifecycle to support retention, renewal, and long-term growth.
CSMs operate across different engagement models depending on customer tier, product complexity, and risk profile, while maintaining consistent ownership of outcomes and client health.
Core Responsibilities
Outcome Ownership & Value Realization
  • Translate customer goals and challenges into clearly defined success outcomes

  • Develop and maintain structured plans that align outcomes, actions, owners, and timelines

  • Track progress and ensure closure of root causes impacting client success

Adoption & Enablement
  • Drive adoption and effective use of assigned Aderant solutions

  • Guide customers on best practices, workflows, and operationalization

  • Support time-to-value through structured planning and ongoing engagement

Proactive Risk Management
  • Monitor client health indicators (usage, adoption progress, CSAT, engagement signals)

  • Identify and address risk early in partnership with Support, Product, Professional Services, and Sales

  • Initiate structured recovery plans when outcomes or relationships are at risk

Cross-Functional Coordination
  • Serve as the central point of coordination across internal teams to ensure success

  • Set and manage expectations with customers and internal stakeholders

  • Escalate appropriately and participate in executive-level discussions when needed

Communication & Client Advocacy
  • Maintain clear, consistent communication with customers regarding progress, risks, and next steps

  • Represent the voice of the customer internally

  • Document insights, lessons learned, and systemic issues

Retention & Growth Enablement
  • Support renewal readiness through demonstrated value and outcome achievement

  • Identify expansion or optimization opportunities in partnership with Sales and Services

  • Contribute to customer advocacy where appropriate

Qualifications
  • 3-7+ years of experience in Customer/Client Success, Professional Services, Implementation, Support, Consulting, or related client-facing roles in a B2B SaaS or technology-enabled services environment

  • Demonstrated ability to own customer outcomes, including driving adoption, value realization, risk mitigation, or recovery through structured plans

  • Strong capability translating complex products and technical concepts into clear business outcomes for customers

  • Proven experience coordinating across cross-functional teams (Support, Product, Professional Services, Sales) to resolve issues and achieve results

  • Ability to manage multiple customer relationships with strong prioritization, organization, and follow-through

  • High emotional intelligence with the ability to build trusted advisor relationships, including in high-pressure or escalated situations

  • Comfort using data, usage insights, and health indicators to identify risk, demonstrate value, and guide customer conversations

  • Disciplined communicator with strong written, verbal, and documentation skills

  • Experience with CRM and Customer Success platforms (e.g., Salesforce, Gainsight, Totango, or similar) preferred

Apply