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Retention Associate Jobs in Quebec (NOW HIRING)

Sr. Investment Associate Location: Onsite - Montreal Valnet is seeking an Analyst, a value creation ... Model pricing, ramp curves, retention, and contribution margins * Improve revenue quality ...

As a Seasonal Sales Associate, you'll deliver exceptional customer service, drive sales, and help ... Under Armour seeks to recruit, develop and retain the most talented people representing a wide ...

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Fine Jewelry Sales Associate

Montreal, QC ยท On-site

CA$16.10 - CA$23.27/hr

As a Fine Jewelry & Diamond Sales Associate, you will educate customers on diamonds, gemstones ... Problem solving * Follow-up and customer retention * CRM proficiency * Team collaboration ...

Competitive base salary + bonus + benefits The Opportunity Valnet is seeking a Portfolio Associate ... Partner with performance marketing and sales teams to maximize RPM, CVR, retention, and lifetime ...

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Retention Associate information

What is a retention associate?

Retention Associates are professionals who focus on maintaining and improving customer loyalty for a company. Their main responsibilities include reaching out to existing customers, addressing their concerns, and offering solutions to prevent them from leaving the company. They often work in customer service or sales departments and use their communication skills to resolve issues and ensure customer satisfaction. Retention Associates play a vital role in reducing customer churn and supporting company growth.

What skills and qualifications are needed to be a retention associate?

To thrive as a Retention Associate, you need strong customer service skills, analytical abilities, and a background in sales or customer support, often supported by a relevant degree. Familiarity with CRM software, customer engagement tools, and data analysis platforms is typically required. Excellent communication, problem-solving, and emotional intelligence are vital soft skills for building rapport and addressing customer concerns. These skills are crucial for minimizing customer churn, enhancing satisfaction, and sustaining company growth.

What are common challenges faced by retention associates, and how can they be addressed?

Retention Associates often encounter the challenge of engaging customers who are considering leaving a service or subscription. Handling difficult conversations, understanding customer concerns, and tailoring retention strategies require strong communication and problem-solving skills. Building rapport quickly and demonstrating empathy are essential for success. Many companies provide ongoing training, mentorship, and data-driven tools to help Retention Associates overcome these challenges and achieve their targets.

What is the difference between Retention Associate vs Customer Service Representative?

AspectRetention AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice setting, often in finance, telecom, or subscription servicesCall centers, retail, or office environments across various industries
Employer & Industry UsageCommon in subscription-based industries, telecom, financeWidely used across retail, telecom, healthcare, and service sectors
Common Search & Comparison IntentOften compared for roles focused on customer retention and loyaltyCompared for roles emphasizing customer support and issue resolution

While both roles involve interacting with customers, a Retention Associate primarily focuses on retaining customers through proactive engagement and loyalty strategies, whereas a Customer Service Representative handles general inquiries and resolves issues. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the most commonly searched types of Retention jobs in Quebec?

The most popular types of Retention jobs in Quebec are:

What job categories do people searching Retention Associate jobs in Quebec look for?

The top searched job categories for Retention Associate jobs in Quebec are:

What cities in Quebec are hiring for Retention Associate jobs?

Cities in Quebec with the most Retention Associate job openings:

Infographic showing various Retention Associate job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, 1% Temporary, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Sr. Investment Associate

Montreal, QC โ€ข On-site

Valnet Inc.
Internet and ITย โ€ขย 51 - 200 employees

Full-time

Medical, Dental, Vision

Posted 8 days ago


Job description

Sr. Investment Associate

Location: Onsite - Montreal

Valnet is seeking an Analyst, a value creation operator within the Investment Team’s Yield arm. This role focuses on partnering with operations to improve EBITDA, cash flow, and revenue quality across Valnet’s core businesses and new ventures.

You will partner with business/unit leaders to identify, quantify, and help execute profitability improvements by linking investment theses and operating priorities to measurable financial outcomes.

Responsibilities

- Investment & ROI Modeling

  • Build financial models and adhoc analyses

  • Evaluate new revenue initiatives (direct deals, partnerships, DB monetization, premium products, etc.)

- P&L Performance Acceleration

  • Run recurring P&L and KPI reviews across portfolios

  • Identify margin expansion opportunities and cost inefficiencies

  • Recommend capital reallocation toward higher-yield initiatives

- Investment Trajectory

  • Monitor performance vs. investment thesis (VBS leaderboard)

  • Track milestones and leading indicators

  • Flag risks early and propose corrective actions

  • Ensure resources flow to winners

- Revenue quality

  • Support business cases for new monetization streams

  • Model pricing, ramp curves, retention, and contribution margins

  • Improve revenue quality (predictability, retention, margin mix)

- AI & Automation

  • Use AI tools fluently to automate reporting and analysis

  • Build lightweight agents/workflows to increase analytical velocity

  • Continuously improve decision speed and insight generation

- Executive Exposure

  • Prepare decision-ready materials for the C-suite

  • Present findings clearly, concisely, and with conviction

Required Qualifications

  • 1–5+ years in M&A, private equity, strategy consulting, or transaction services

  • Strong P&L intuition — understands operational drivers, not just financial outputs

  • Advanced Excel / Sheets modeling (scenarios, sensitivities, dynamic dashboards)

  • Bias for action: comfortable moving from analysis to execution support

  • High ownership mentality and accountability

  • Clear communicator — simplifies complexity

  • AI-native mindset

Benefits:

  • Full health insurance plan (including medical, dental, and vision).

  • Daily on-site snacks & coffee.

  • Fitness subscription reimbursement program.

  • Competitive compensation plan and bonus structure.

Who we are:

Valnet is a company unlike any other. Here, you’ll work alongside passionate, dedicated individuals who bring their best every day, creating an environment that is as inspiring as it is challenging. We are innovative leaders, not passive followers, always pushing the boundaries of what’s possible in our industry. We encourage autonomy and value creative contributions, empowering you to shape meaningful change from day one. Moreover, we don’t just talk about culture – we make it our first priority, fostering a collaborative, fast-paced environment where talent is recognized and rewarded. In our true meritocratic structure, your career can develop quickly, giving you the opportunity to grow professionally and be generously rewarded for your achievements. But don’t take our word for it, visit our corporate website to see for yourself!

_____________________________________________________________________________

Associé principal en investissement

Lieu : En presentiel – Montréal

Valnet est à la recherche d’un(e) Analyste, un opérateur de création de valeur au sein de l’équipe d’investissement, dans le pôle Yield. Ce rôle consiste à collaborer étroitement avec les équipes opérationnelles afin d’améliorer l’EBITDA, les flux de trésorerie et la qualité des revenus à travers les activités principales de Valnet et ses nouvelles initiatives.

Vous travaillerez avec les responsables d’unités d’affaires afin d’identifier, de quantifier et de contribuer à l’exécution d’initiatives d’amélioration de la rentabilité, en reliant les thèses d’investissement et les priorités opérationnelles à des résultats financiers mesurables.

Responsabilités

Modélisation d’investissement et analyse du ROI

  • Construire des modèles financiers et réaliser des analyses ad hoc

  • Évaluer de nouvelles initiatives de revenus (ententes directes, partenariats, monétisation de bases de données, produits premium, etc.)

- Accélération de la performance du P&L

  • Effectuer des revues récurrentes des P&L et des indicateurs clés de performance (KPI) à travers les différents portefeuilles

  • Identifier des opportunités d’expansion des marges et des inefficacités de coûts

  • Recommander une réallocation du capital vers des initiatives à rendement plus élevé

- Suivi de la trajectoire d’investissement

  • Suivre la performance par rapport à la thèse d’investissement (VBS leaderboard)

  • Suivre les jalons et indicateurs avancés de performance

  • Identifier les risques rapidement et proposer des actions correctives

  • S’assurer que les ressources sont dirigées vers les initiatives les plus performantes

- Qualité des revenus

  • Soutenir la création de business cases pour de nouveaux flux de monétisation

  • Modéliser les stratégies de prix, les courbes de croissance, la rétention et les marges de contribution

  • Améliorer la qualité des revenus (prévisibilité, rétention, mix de marges)

- IA et automatisation

  • Utiliser efficacement des outils d’IA pour automatiser les rapports et les analyses

  • Construire des agents ou workflows légers afin d’accélérer les analyses

  • Améliorer continuellement la rapidité de prise de décision et la génération d’insights

- Exposition à la direction

  • Préparer des présentations et analyses prêtes à soutenir la prise de décision pour la direction (C-suite)

  • Présenter les conclusions de manière claire, concise et convaincante

Qualifications requises

  • 1 à 5+ ans d’expérience en M&A, private equity, conseil en stratégie ou services transactionnels

  • Forte intuition du P&L, avec une compréhension des moteurs opérationnels et pas uniquement des résultats financiers

  • Maîtrise avancée d’Excel / Google Sheets (scénarios, analyses de sensibilité, tableaux de bord dynamiques)

  • Forte orientation vers l’action : capacité à passer de l’analyse au soutien à l’exécution

  • Grand sens de la responsabilité et de l’appropriation des résultats

  • Excellentes compétences en communication et capacité à simplifier des problématiques complexes

  • Mentalité AI-native

Avantages :

  • Régime complet d’assurance santé (incluant les soins médicaux, dentaires et de la vue).

  • Collations et café offerts sur place tous les jours.

  • Programme de remboursement pour un abonnement de conditionnement physique.

  • Rémunération compétitive avec structure de bonification.

Pourquoi travailler avec nous ?

Valnet est une entreprise unique en son genre. Vous travaillerez aux côtés de professionnels passionnés et engagés, dans un environnement stimulant qui favorise la créativité et l’innovation. Nous sommes des leaders visionnaires, toujours à l’avant-garde et repoussant les limites de notre industrie. Nous valorisons l’autonomie et les contributions créatives, vous donnant la possibilité d’avoir un impact réel dès le premier jour. La culture d’entreprise est notre priorité : nous favorisons un environnement collaboratif et dynamique, où le talent est reconnu et récompensé.Grâce à notre structure méritocratique, votre carrière pourra évoluer rapidement et vos succès seront généreusement récompensés. Mais ne prenez pas seulement nos mots pour acquis – visitez notre site corporatif et découvrez-le par vous-même! Postulez dès maintenant et rejoignez l’aventure Valnet!

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