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Client Success Associate Jobs in Quebec (NOW HIRING)

Mako Fintech

Customer Success Associate

Montreal, QC · On-site +1

The Job The Customer Success Associate (CSA) supports customers throughout their lifecycle - from ... Identify opportunities to improve or expand the customer's services through client engagement and ...

Lifeworks

Customer Success Manager

Montreal, QC · On-site

... Associate Account Managers who manage the individual client accounts within the partnership A bit about us We're a people-focused, customer-first, purpose-driven team who works together every day to ...

Vensure Employer Services

Be Seen First

Client Implementation Specialist

Westmount, QC · On-site

CA$70K - CA$80K/yr

... overall client success and satisfaction during the implementation of our products/services ... Associate degree preferred * 3 years related experience required

Unoria Coopérative

Ton entreprise Reconnue pour l'excellence de son expérience client, la mobilisation de ses 600 employés et son implication responsable dans le milieu, Unoria Coopérative occupe la position de ...

Royal Bank of Canada

Associate

Pointe-claire, QC · On-site

Maintain existing client accounts and identify opportunities to contact clients. You will be ... success that is mutual. * A comprehensive Total Rewards Program, including bonuses and flexible ...

Royal Bank of Canada

Associate

Montreal, QC · On-site

Maintain existing client accounts and identify opportunities to contact clients. You will be ... success that is mutual. * A comprehensive Total Rewards Program, including bonuses and flexible ...

Royal Bank of Canada

Associate

Trois-rivieres, QC

We are proud of our collaborative, supportive culture that enables success at every level and ... Maintain existing client accounts and identify opportunities to contact clients. You will be ...

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All JobsClient Success Associate JobsClient Success Associate Jobs in Quebec

Client Success Associate information

See Quebec salary details

$14K

$46.5K

$74.5K

How much do client success associate jobs pay per year?

As of Aug 25, 2026, the average yearly pay for client success associate in Quebec is $46,526.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $54,500.00 per year, depending on experience, location, and employer.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

What are the key skills and qualifications needed to thrive as a Client Success Associate?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What are the most commonly searched types of Client Success jobs in Quebec?

The most popular types of Client Success jobs in Quebec are:

What job categories do people searching Client Success Associate jobs in Quebec look for?

The top searched job categories for Client Success Associate jobs in Quebec are:

What cities in Quebec are hiring for Client Success Associate jobs?

Cities in Quebec with the most Client Success Associate job openings:

Client Success Associate jobs near you
Infographic showing various Client Success Associate job openings in Quebec as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $46,526 per year, or $22.4 per hour.

Customer Success Associate

Mako Fintech

Montreal, QC • On-site, Remote

Full-time

PTO

Posted 27 days ago

Job description

Company

Mako is a top fintech firm, building software to bring top asset managers into the cloud. Our SaaS platform allows firms to onboard new clients and grow their AUM faster with smart automation and a great user experience.

We're the leading solution in a fast-growing segment that has become a must-have in the wealth industry, and we've ridden our product leadership to profitability, a team of 60 and market leadership.

As we expand our business to domination across Canada and international expansion, we're looking for someone to join our Revenue team, amaze our clients and build great things with us.

The Job

The Customer Success Associate (CSA) supports customers throughout their lifecycle - from onboarding to renewal - ensuring they gain maximum value from Mako. Reporting directly to the Chief Revenue Officer, the CSA partners closely with Post-Launch Engineering, Product, and Revenue Operations to drive adoption, increase upsells, reduce friction, and strengthen longterm customer relationships.

This role is ideal for someone detailoriented, technologically literate, and energized by helping customers succeed in a fastmoving SaaS environment. Specifically, you are responsible for the following tasks:

  • Guide new customers through setup, configuration, and early adoption milestones; ensure smooth handoff from the Sales and Implementation teams.
  • Track usage, engagement, and risk indicators; surface insights to leadership.
  • Identify opportunities to improve or expand the customer's services through client engagement and advocacy
  • Track issues, coordinate with Support and Product to ensure timely resolution.
  • Prepare usage reports and insights for QBRs and renewal conversations.
  • Execute repeatable CS playbooks (renewal prep, adoption nudges, product education).
  • Deliver training sessions, create documentation, and help customers understand new features.
  • Share customer feedback with Product, support revenue motions with Sales, and coordinate internal workflows.
  • Maintain CRM hygiene, update customer notes, and contribute to internal process improvements.


Background

  • Understanding of financial workflows, payments, compliance, or financial data systems.
  • Familiarity with subscription models, usage metrics, and customer lifecycle stages.
  • Strong analytical skills; ability to interpret customer data and identify trends.
  • Excellent communication skills-clear, structured, and customercentric.
  • Experience with CRM and tech tools (HubSpot, JIRA, Power BI, etc.)
  • Ability to manage multiple priorities in a fastpaced environment.
  • A proactive, problemsolving mindset with a focus on customer outcomes.
  • Organized and methodical: great meeting notes, planned approach to meeting targets
  • Bachelor's degree in computer science, math, physics, engineering, or finance from a major Canadian university
  • French-speaking is an asset


Location

Montreal or Toronto preferred


Why you should want this job

  • Top-tier compensation, including a generous commission plan and equity
  • Gold-plated benefits
  • High-end Mac or PC laptop
  • $1000 budget to outfit your home office
  • Unlimited vacation policy

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