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Client Success Jobs in Quebec (NOW HIRING)

Solutions Metrix

Client Partner (Remote)

Montreal, QC · Remote

The secret to our success is simple: we tailor our solutions to our customers' business models, markets and industries. Primary Responsibilities Relationship Ownership & Client Satisfaction * Serve ...

Lifeworks

Gestionnaire Succes client

Montreal, QC · On-site

What you'll do As a Customer Success Manager, you will be at the forefront of driving the ongoing ... Maintain the highest level of client loyalty by developing relationships at all levels within the ...

Distro

Client Implementation Consultant

Montreal, QC · On-site

This position is the client's main point of contact during implementation and is responsible for overall client success and satisfaction during the implementation of our products/services. Essential ...

Blackburn Athletique

Coach Sportif

Beloeil, QC · On-site

CA$20 - CA$30/hr

Utilize performance metrics to track client success and program effectiveness. * Provide motivational support to clients to enhance their performance. * Provide feedback to clients on their ...

Blackburn Athletique

Coach Sportif

Dorval, QC · On-site

CA$20 - CA$30/hr

Utilize performance metrics to track client success and program effectiveness. * Provide motivational support to clients to enhance their performance. * Provide feedback to clients on their ...

SAP

... client, au sein de notre service dynamique Customer Success.   * Vous plonger dans une expérience immersive d'apprentissage multidimensionnelle axée sur la transformation numérique ...

AON3D Careers

Director, Customer Success

Montreal, QC · Hybrid

About The Role AON3D is seeking a Director, Customer Success to own the end-to-end post-sale customer experience across success planning, software and printer support, renewals, training, and ...

Avomind

Customer Success Manager

Montreal, QC

The Opportunity They are hiring a Customer Success Manager to own onboarding, adoption, and retention for their growing customer base. This is a hands on role for someone who enjoys working directly ...

IMP Group

Manager Client Experience

Dorval, QC

Our success is driven by a team of over 550 dedicated employees who all share the same vision. As a ... Summary As Manager Client Experience, you will be responsible for overseeing and enhancing the ...

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Showing results 1-20

All JobsClient Success JobsClient Success Jobs in Quebec

Client Success information

See Quebec salary details

$23K

$59.2K

$116.5K

How much do client success jobs pay per year?

As of Aug 4, 2026, the average yearly pay for client success in Quebec is $59,165.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.
What are the most commonly searched types of Client Success jobs in Quebec? The most popular types of Client Success jobs in Quebec are:
What job categories do people searching Client Success jobs in Quebec look for? The top searched job categories for Client Success jobs in Quebec are:
What cities in Quebec are hiring for Client Success jobs? Cities in Quebec with the most Client Success job openings:
Client Success jobs near you
Infographic showing various Client Success job openings in Quebec as of July 2026, with employment types broken down into 87% Full Time, 9% Part Time, and 4% Contract. Highlights an 77% Physical, 3% Hybrid, and 20% Remote job distribution, with an average salary of $59,165 per year, or $28.4 per hour.

Chef(fe)d'quipe,SuccsClient / Team Lead, Client Success

Energy Transportation Group

Montreal, QC • On-site

Other

Posted 6 days ago

Job description

Job Description: Salary: (Englishfollows) Chef(fe)d'quipe,SuccsClient Dirigezunequipe.Dveloppezdesrelationsclients.Faitesprogresserl'excellenceoprationnelle. AuGroupedetransportENERGY,lesuccsdenosclientsestaucurdetoutcequenousfaisons. NotrequipeSuccsClientveillecequechaqueexpditionsoitgreavecrigueur,efficacitetunengagementconstantenversuneexprienceclientexceptionnelle. Noussommeslarecherched'un(e)Chef(fe)d'quipe,SuccsClientexpriment(e)etmobilisateur(trice)pourdirigerunequipeperformantetoutensoutenantlesoprationsquotidiennesdudpartement.Ceposteestidalpourunepersonnequiaimeaccompagneretdvelopperlesautres,rsoudredesdfisoprationnelsetcontribuerl'amliorationcontinuedel'exprienceclient. Sileleadership,leservicelaclientleetledomainedutransportvouspassionnent,noussouhaitonsvousrencontrer. Sommaireduposte RelevantduResponsable,SuccsClient,leoulaChef(fe)d'quipeappuielagestionquotidiennedesoprationsdel'quipeSuccsClient.Ilouelleassurelecoachingetledveloppementdesmembresdel'quipe,coordonnelarpartitiondutravail,contribuelarsolutiondesenjeuxoprationnelsetveilleoffriruneexprienceclientexceptionnelle,delaprisedecommandejusqu'lalivraisonfinale. EntroitecollaborationaveclesquipesdesOprationsCourtage,desVentesetd'autrespartenairesinternes,cettepersonnejoueunrlecldanslerenforcementdesrelationsaveclesclients,l'amliorationdel'efficacitoprationnelleetledveloppementd'unecultured'imputabilit,decollaborationetd'amliorationcontinue. Principalesresponsabilits Leadershipetdveloppementdel'quipeDiriger,accompagner,encadreretsoutenirunequipedeprofessionnelsduSuccsClient.Rpartirefficacementlestchestoutenassurantunquilibredelachargedetravail.Suivrelaperformancedel'quipeetoffrirunertroactionetuncoachingcontinus.Favoriserunenvironnementdetravailpositif,collaboratifetaxsurlaresponsabilisation.Soutenirl'intgrationetlaformationdesnouveauxmembresdel'quipe.Encouragerledveloppementprofessionneletl'apprentissagecontinu. SuccsClientetexcellenceduserviceVeillercequelescommandesdesclientssoientsaisiesavecexactitudeetsuiviesjusqu'leurralisationcomplte.Assurerlesuividesexpditionsetintervenirdefaonproactiveafindersoudrelesenjeuxdeservice.S'assurerquelesattentesdesclientsetlesengagementsdeservicesontrespects.Participerlarsolutiondessituationscomplexesoudesplaintesncessitantuneescalade.Dvelopperetmaintenirdesrelationssolidesaveclesclientsattitrs.Identifierdesoccasionsd'amliorerl'exprienceclientetlasatisfactiondelaclientle. ExcellenceoprationnelleSuperviserlesactivitsquotidiennesafind'assurerlerespectdesniveauxdeserviceetdesindicateursdeperformance(KPI).Effectuerlesuividesexpditionsl'aidedusystmedegestiondutransport(TMS),desportailsclientsetdesoutilsdesuivi.Veillerl'applicationuniformeetrigoureusedesprocessusoprationnels.Contribuerauxinitiativesvisantamliorerl'efficacitgrcel'automatisationetauxnouvellestechnologies.CollaboreraveclesquipesTIetOprationsdanslecadredesprojetsd'amliorationcontinue. Collaborationinter-dpartementaleTravaillerenpartenariataveclesquipesdesOprationsCourtage,desVentesetdesFinancesafindersoudrerapidementlesenjeuxoprationnels.Assurerunecommunicationefficaceentrelesdiffrentsdpartementspoursoutenirlesuccsdenosclients.Identifieretescaladerlesrisqueslorsquencessaire,toutencontribuantlamiseenplacedesolutionsconcrtes. QualificationsrecherchesMinimumde35ansd'expriencedanslessecteursdutransport,delalogistique,ducourtageoudelachaned'approvisionnement.Expriencepralabledansunrledesupervision,dechefd'quipeoudegestion.Excellentecomprhensiondesoprationsdetransportetduservicelaclientle.Exprienceavecunsystmedegestiondutransport(TMS),notammentTurvo,ainsiqu'avecdesportailsclients.Excellentesaptitudesenorganisationetcapacitgrerplusieursprioritssimultanment.Solidescomptencesenanalyseetenrsolutiondeproblmes.Excellenteshabiletsencommunication,tantl'oralqu'l'crit.BonnematrisedelasuiteMicrosoftOffice(Excel,OutlooketWord).Lebilinguisme(franaisetanglais)constitueunatoutimportant. Leprofilrecherch Lapersonnerecherchesedistinguepar:Uneapprochecentresurleclient.Desolidescomptencesenleadershipetencoaching.D'excellentesaptitudesencommunicationetendveloppementderelations.Unbonjugementetunecapacitprendredesdcisionsavecconfiance.Unfortsensdesresponsabilitsetdel'imputabilit.Unegrandecapacitd'adaptationdansunenvironnementenconstantevolution.Unsoucimarqududtail.Uneaptitudecollaborerefficacementavecplusieursquipes.Unevolontd'amliorationcontinueetunrelintrtpourledveloppementdespersonnesetl'optimisationdesprocessus. PourquoijoindreENERGY? AuGroupedetransportENERGY,vousvoluerezauseind'uneorganisationquivaloriselacollaboration,l'innovation,laresponsabilisationetl'excellenceduservicelaclientle. Cepostevousoffrel'occasionde:Dirigerunequipetalentueuseetengage.Avoirunimpactconcretsurl'expriencedenosclients.Contribuerl'volutioncontinuedenosoprations.Faireprogresservotrecarrireenleadershipauseind'uneentreprisedynamiqueetenpleinecroissance. Prt(e)dirigerparl'exempleetcontribuerl'avenirdenotrequipeSuccsClient?Nousavonshtedefairevotreconnaissance! ________________________ LeadaTeam.BuildClientRelationships.DriveOperationalExcellence. AtENERGYTransportationGroup,ClientSuccessisattheheartofeverythingwedo.OurClientSuccessteamensureseveryshipmentismanagedwithaccuracy,urgency,andacommitmenttodeliveringanexceptionalcustomerexperience. We'relookingforanexperiencedandmotivatedTeamLead,ClientSuccesstoleadahigh-performingteamwhilesupportingtheday-to-dayoperationsofthedepartment.Thisroleisidealforsomeonewhoenjoyscoachingothers,solvingoperationalchallenges,andcontinuouslyimprovingtheclientexperience. Ifyou'repassionateaboutleadership,customerservice,andlogistics,we'dlovetohearfromyou. PositionOverview AstheTeamLead,ClientSuccess,youwillsupporttheManager,ClientSuccessinleadingthedailyoperationsoftheClientSuccessteam.Youwillcoachanddevelopteammembers,overseeworkloaddistribution,resolveoperationalissues,andensureanexceptionalexperienceforourclientsfromorderentrythroughfinaldelivery. WorkingcloselywithBrokerageOperations,Sales,andotherinternalstakeholders,youwillplayanimportantroleinstrengtheningclientrelationships,improvingoperationalefficiency,andfosteringacultureofaccountability,collaboration,andcontinuousimprovement. KeyResponsibilities Leadership&TeamDevelopmentLead,coach,mentor,andsupportateamofClientSuccessprofessionals.Delegateworkeffectivelywhilebalancingworkloadsacrosstheteam.Monitorteamperformanceandprovideongoingcoachingandfeedback.Fosterapositive,collaborative,andaccountableteamenvironment.Supportonboardingandtrainingofnewteammembers.Promotecontinuouslearningandprofessionaldevelopment. ClientSuccess&ServiceExcellenceEnsurecustomerordersareenteredaccuratelyandmanagedthroughtosuccessfulcompletion.Monitorloadprogressionandproactivelyresolveserviceissues.Ensureclientexpectationsandservicecommitmentsareconsistentlymet.Supporttheresolutionofescalatedcustomerconcerns.Buildandmaintainstrongrelationshipswithassignedclients.Identifyopportunitiestoenhancetheclientexperienceandincreasecustomersatisfaction. OperationalExcellenceOverseedailyworkflowtoensureservicelevelsandoperationalKPIsareachieved.MonitororderstatususingTransportationManagementSystems(TMS),clientportals,andtrackingtools.Ensureoperationalprocessesarefollowedconsistentlyandaccurately.Supportinitiativesthatimproveefficiencythroughautomationandtechnology.CollaboratewithITandOperationsoncontinuousimprovementinitiatives. Cross-FunctionalCollaborationPartnerwithBrokerageOperations,Sales,andFinancetoresolveoperationalissuesquicklyandeffectively.Ensurestrongcommunicationacrossdepartmentstosupportclientsuccess.Escalaterisksappropriatelywhilehelpingdeveloppracticalsolutions. QualificationsMinimum35yearsofexperienceinlogistics,transportation,brokerage,orsupplychainoperations.Previousleadership,supervisory,orteamleadexperience.Strongunderstandingoftransportationoperationsandcustomerservice.ExperienceusingTransportationManagementSystems(TMSTurvo)andclientportals.Excellentorganizationalskillswiththeabilitytomanagemultiplepriorities.Stronganalyticalandproblem-solvingskills.Excellentwrittenandverbalcommunicationskills.ProficiencywithMicrosoftOffice(Excel,Outlook,Word).Bilingual(English/French)isconsideredastrongasset. WhatMakesYouSuccessful Thesuccessfulcandidatewilldemonstrate:Acustomer-firstmindset.Strongleadershipandcoachingabilities.Excellentcommunicationandrelationship-buildingskills.Soundjudgmentandconfidentdecision-making.Accountabilityandownership.Adaptabilityinafast-pacedenvironment.Strongattentiontodetail.Abilitytocollaborateacrossmultipledepartments.Acontinuousimprovementmindsetwithapassionfordevelopingpeopleandimprovingprocesses. WhyJoinENERGY? AtENERGYTransportationGroup,you'lljoinateamthatvaluescollaboration,innovation,accountability,andexceptionalcustomerservice. Thisisanopportunityto:Leadatalentedandengagedteam.Makeameaningfulimpactontheclientexperience.Contributetothecontinuousevolutionofouroperations.Growyourleadershipcareerwithinadynamicandgrowingorganization. If you're ready to lead by example and help shape the future of Client Success at ENERGY, we'd love to hear from you.