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Client Success Jobs in Quebec (NOW HIRING)

Solutions Metrix

Client Partner (Remote)

Montreal, QC · Remote

The secret to our success is simple: we tailor our solutions to our customers' business models, markets and industries. Primary Responsibilities Relationship Ownership & Client Satisfaction * Serve ...

Lifeworks

Gestionnaire Succes client

Montreal, QC

What you'll do As a Customer Success Manager, you will be at the forefront of driving the ongoing ... Maintain the highest level of client loyalty by developing relationships at all levels within the ...

Distro

Client Implementation Consultant

Montreal, QC

This position is the client's main point of contact during implementation and is responsible for overall client success and satisfaction during the implementation of our products/services. Essential ...

Blackburn Athletique

Coach Sportif

Dorval, QC · On-site

CA$20 - CA$30/hr

Utilize performance metrics to track client success and program effectiveness. * Provide motivational support to clients to enhance their performance. * Provide feedback to clients on their ...

Blackburn Athletique

Coach Sportif

Beloeil, QC · On-site

CA$20 - CA$30/hr

Utilize performance metrics to track client success and program effectiveness. * Provide motivational support to clients to enhance their performance. * Provide feedback to clients on their ...

Medfar

Client Onboarding Specialist

Montreal, QC · Hybrid

Supported by a large community of medical experts and focused on clinical success and patient ... As a Client Onboarding Specialist, your primary focus will be to support clinic staff in the ...

CapIntel

Software Developer

Montreal, QC

This role is ideal for someone who enjoys solving practical engineering problems, working across teams, and building software that directly impacts client success. What You'll Do * Build and maintain ...

AON3D Careers

Director, Customer Success

Montreal, QC · Hybrid

About The Role AON3D is seeking a Director, Customer Success to own the end-to-end post-sale customer experience across success planning, software and printer support, renewals, training, and ...

Avomind

Customer Success Manager

Montreal, QC

The Opportunity They are hiring a Customer Success Manager to own onboarding, adoption, and retention for their growing customer base. This is a hands on role for someone who enjoys working directly ...

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All JobsClient Success JobsClient Success Jobs in Quebec

Client Success information

See Quebec salary details

$23K

$59.2K

$116.5K

How much do client success jobs pay per year?

As of Jul 15, 2026, the average yearly pay for client success in Quebec is $59,165.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may earn closer to $50,000, while experienced professionals or those in high-cost areas can earn over $120,000 with bonuses and commissions included.

What are the key skills and qualifications needed to thrive as a Client Success professional, and why are they important?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

Will AI replace CSM?

AI is unlikely to fully replace Client Success Managers (CSMs) because their role involves complex interpersonal skills, strategic thinking, and personalized customer interactions that AI cannot replicate. Instead, AI tools are increasingly used to automate routine tasks, analyze data, and support CSMs in delivering better service. Success in this role often depends on relationship-building, communication, and problem-solving skills that complement technological tools.

What is the role of client success?

The role of client success involves ensuring that clients achieve their desired outcomes with a company's products or services. Client success professionals build relationships, provide support, and help clients maximize value, often using tools like customer relationship management (CRM) software. Their goal is to improve client retention and satisfaction through proactive engagement and problem-solving.

What are some common challenges faced by Client Success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is Client Success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What jobs pay 4000 a week without a degree?

In client success roles, high earnings of $4,000 or more per week are uncommon without significant experience, specialized skills, or certifications. Typically, such income levels are associated with senior positions, sales roles with commission, or entrepreneurial ventures rather than entry-level client success jobs. Most client success positions offer salaries below this threshold without advanced qualifications or proven performance.
What are the most commonly searched types of Client Success jobs in Quebec? The most popular types of Client Success jobs in Quebec are:
What are popular job titles related to Client Success jobs in Quebec? For Client Success jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Client Success jobs in Quebec look for? The top searched job categories for Client Success jobs in Quebec are:
Client Success jobs near you

Client Success Manager (English/French)

Apertera

Montreal, QC • On-site

Full-time

Medical, Dental, Vision

Posted 9 days ago

Job description


About Apertera
Apertera (formerly Alexa Translations) is leading the evolution of language solutions for high-stakes content. We partner with enterprises as an extension of their teams, combining professional expertise with Adaptive AI technology that is continuously refined by client context.
For more than twenty years, Apertera has set the bar for legal, financial, and regulatory translation, serving the most rigorous buyers, including over 75% of major national Canadian law firms, all major banks, and leading securities regulators. 
Apertera is Canadian-owned, ISO 17100 and SOC 2 certified.
Our core values: 

  • Innovation
  • Dedication
  • Fanatical commitment to quality and service
  • Resourcefulness
  • Collaboration

Benefits & Perks You’ll Love:
  • Comprehensive Health Insurance: Including vision, dental, complementary therapies, and support for your overall well-being.
  • Your Birthday Off: We celebrate your special day!
  • 6 Personal/Sick Days: Take the time you need for your health or life’s unexpected moments.
  • Work-Ready Equipment: Get the tools you need to succeed, provided upon request.
  • Hybrid Work Model: Enjoy the best of both worlds with a mix of in-office collaboration and remote flexibility.
  • Learning & Growth Opportunities: Training and resources tailored to your role and department.
  • Supportive & Collaborative Team Culture: Work alongside team members who genuinely have your back
  • Team Recognition & Action Awards: Celebrate wins and contributions in meaningful ways.
  • Employee Referral Program: Earn rewards for bringing amazing talent to our team.


 

About the Role

As a Client Success Manager, you will play a pivotal role in nurturing and expanding relationships with our existing A.I. platform clients. Your primary focus will be on enhancing the client experience through training and technical issue resolution, ensuring satisfaction, and strategically preventing churn. If you’re a dedicated, well-versed, and experienced self-starter who values a commitment to exceptional customer service and building long-term partnerships with clients, we want you on our Alexa Translations team.

Responsibilities
  • Build and maintain strong client relationships with A.I. platform clients through the trial and subscription stages by serving as the point of contact for client inquiries, support requests, and issue resolution.
  • Guide new clients through the implementation process, ensuring a smooth transition to our A.I. platform. 
  • Develop a deep understanding of our A.I. platform to effectively communicate product benefits and address clients' queries. 
  • Participate in Quarterly Business Review meetings with the Business Development Director to gather customer feedback and ensure customer retention. 
  • Handle client objections, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution of client issues or technical concerns raised. 
  • Ensure high client satisfaction by acting as the liaison between client stakeholders, and internal teams, demonstrating a strong ability to understand and translate complexities to all stakeholders.
  • Monitor and report on customer satisfaction and client retention metrics through the use of Client Relationship Management (CRM) tools and other systems.
 Requirements
  • 4+ years of experience in client success or similar roles.
  • Full proficiency in professional-level English and French is a requirement.
  • Experience working in the language translation industry is a valuable asset.
  • Demonstrated experience in B2B SaaS and providing technical support.
  • Proven ability to manage and develop relationships with C-level executives and senior managers.
  • Proficient in Microsoft Suite (Word, Excel, PowerPoint) and Google Suite (Gmail, G-drive)
  • Working knowledge and proficiency using CRM software (Salesforce, Hubspot, etc.)
 Education
  • College diploma, university degree, or equivalent 
  • Bilingual (English/French)
 General Expertise
  • Superior organizational skills - able to work on multiple projects simultaneously, meet tight deadlines, manage changing priorities, and work under pressure.
  • Very strong work ethics and interpersonal skills are essential to develop trusted relationships.
  • Represent the brand with sophistication and impeccable presentation through strong written and oral communication skills.
  • Organized, analytical, and methodical with strong attention to detail.
  • A deep understanding of account management principles, strategies, and tactics. 
  • Strong problem-solving skills to address client concerns and ensure a positive client experience.
  • Process-driven to ensure that the sales cycle is optimized and client retention is maximized
 Hours of Work
  • hours of operation are 9:00 am – 5:30 pm EST Monday to Friday.

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