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Client Success Manager Jobs in Quebec (NOW HIRING)

Lifeworks

Gestionnaire Succes client

Montreal, QC

What you'll do As a Customer Success Manager, you will be at the forefront of driving the ongoing ... Maintain the highest level of client loyalty by developing relationships at all levels within the ...

Avomind

Customer Success Manager

Montreal, QC · On-site

The Opportunity They are hiring a Customer Success Manager to own onboarding, adoption, and retention for their growing customer base. This is a hands on role for someone who enjoys working directly ...

Genesys

Senior Customer Success Manager

Quebec, QC · On-site

Proficiency with CRM systems and customer success platforms * Strong communication skills with the ability to influence senior stakeholders Preferred Qualifications: * Experience in customer ...

Solutions Metrix

Client Partner (Remote)

Montreal, QC · Remote

... Management, Client Success, Relationship Management, Consulting, Banking/Credit Union, or SaaS ... services * Experience managing executive relationships * Strong consultative mindset * Comfortable ...

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Client Success Manager information

See Quebec salary details

$24K

$60.9K

$101K

How much do client success manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for client success manager in Quebec is $60,889.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $73,500.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

For a Client Success Manager, earning $300,000 annually typically requires senior-level experience, a strong track record in client retention, and skills in account management, sales, or strategic planning. High-paying roles in this field are often found in large corporations, technology firms, or financial services, and may include bonuses or profit-sharing components. Achieving this salary level generally involves advanced certifications and a proven ability to drive revenue growth and client satisfaction.

What are the key skills and qualifications needed to thrive as a Client Success Manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a Client Success Manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a Client Success Manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What is a typical CSM salary?

A Client Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and industry. Senior CSMs or those in high-demand markets can earn higher compensation, often supplemented with bonuses or commissions, especially when managing large accounts or using customer success tools.

Will AI replace CSM?

AI cannot fully replace Client Success Managers, as the role requires interpersonal skills, empathy, and strategic thinking that AI tools currently cannot replicate. AI can assist CSMs by automating routine tasks and providing data insights, allowing them to focus on building relationships and personalized support. The role is expected to evolve with technology, emphasizing skills that complement AI capabilities.

What does a Client Success Manager do?

A Client Success Manager (CSM) is responsible for building strong relationships with clients, ensuring they receive value from products or services, and helping them achieve their goals. They often coordinate onboarding, provide ongoing support, and work to renew contracts, using tools like CRM software. The role requires communication skills, problem-solving, and a focus on customer satisfaction.
More about Client Success Manager jobs
What are the most commonly searched types of Client Success jobs in Quebec? The most popular types of Client Success jobs in Quebec are:
What are popular job titles related to Client Success Manager jobs in Quebec? For Client Success Manager jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Client Success Manager jobs in Quebec look for? The top searched job categories for Client Success Manager jobs in Quebec are:
What cities in Quebec are hiring for Client Success Manager jobs? Cities in Quebec with the most Client Success Manager job openings:
Client Success Manager jobs near you

Client Success Manager (English/French)

Apertera

Montreal, QC • On-site

Full-time

Medical, Dental, Vision

Posted 8 days ago

Job description


About Apertera
Apertera (formerly Alexa Translations) is leading the evolution of language solutions for high-stakes content. We partner with enterprises as an extension of their teams, combining professional expertise with Adaptive AI technology that is continuously refined by client context.
For more than twenty years, Apertera has set the bar for legal, financial, and regulatory translation, serving the most rigorous buyers, including over 75% of major national Canadian law firms, all major banks, and leading securities regulators. 
Apertera is Canadian-owned, ISO 17100 and SOC 2 certified.
Our core values: 

  • Innovation
  • Dedication
  • Fanatical commitment to quality and service
  • Resourcefulness
  • Collaboration

Benefits & Perks You’ll Love:
  • Comprehensive Health Insurance: Including vision, dental, complementary therapies, and support for your overall well-being.
  • Your Birthday Off: We celebrate your special day!
  • 6 Personal/Sick Days: Take the time you need for your health or life’s unexpected moments.
  • Work-Ready Equipment: Get the tools you need to succeed, provided upon request.
  • Hybrid Work Model: Enjoy the best of both worlds with a mix of in-office collaboration and remote flexibility.
  • Learning & Growth Opportunities: Training and resources tailored to your role and department.
  • Supportive & Collaborative Team Culture: Work alongside team members who genuinely have your back
  • Team Recognition & Action Awards: Celebrate wins and contributions in meaningful ways.
  • Employee Referral Program: Earn rewards for bringing amazing talent to our team.


 

About the Role

As a Client Success Manager, you will play a pivotal role in nurturing and expanding relationships with our existing A.I. platform clients. Your primary focus will be on enhancing the client experience through training and technical issue resolution, ensuring satisfaction, and strategically preventing churn. If you’re a dedicated, well-versed, and experienced self-starter who values a commitment to exceptional customer service and building long-term partnerships with clients, we want you on our Alexa Translations team.

Responsibilities
  • Build and maintain strong client relationships with A.I. platform clients through the trial and subscription stages by serving as the point of contact for client inquiries, support requests, and issue resolution.
  • Guide new clients through the implementation process, ensuring a smooth transition to our A.I. platform. 
  • Develop a deep understanding of our A.I. platform to effectively communicate product benefits and address clients' queries. 
  • Participate in Quarterly Business Review meetings with the Business Development Director to gather customer feedback and ensure customer retention. 
  • Handle client objections, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution of client issues or technical concerns raised. 
  • Ensure high client satisfaction by acting as the liaison between client stakeholders, and internal teams, demonstrating a strong ability to understand and translate complexities to all stakeholders.
  • Monitor and report on customer satisfaction and client retention metrics through the use of Client Relationship Management (CRM) tools and other systems.
 Requirements
  • 4+ years of experience in client success or similar roles.
  • Full proficiency in professional-level English and French is a requirement.
  • Experience working in the language translation industry is a valuable asset.
  • Demonstrated experience in B2B SaaS and providing technical support.
  • Proven ability to manage and develop relationships with C-level executives and senior managers.
  • Proficient in Microsoft Suite (Word, Excel, PowerPoint) and Google Suite (Gmail, G-drive)
  • Working knowledge and proficiency using CRM software (Salesforce, Hubspot, etc.)
 Education
  • College diploma, university degree, or equivalent 
  • Bilingual (English/French)
 General Expertise
  • Superior organizational skills - able to work on multiple projects simultaneously, meet tight deadlines, manage changing priorities, and work under pressure.
  • Very strong work ethics and interpersonal skills are essential to develop trusted relationships.
  • Represent the brand with sophistication and impeccable presentation through strong written and oral communication skills.
  • Organized, analytical, and methodical with strong attention to detail.
  • A deep understanding of account management principles, strategies, and tactics. 
  • Strong problem-solving skills to address client concerns and ensure a positive client experience.
  • Process-driven to ensure that the sales cycle is optimized and client retention is maximized
 Hours of Work
  • hours of operation are 9:00 am – 5:30 pm EST Monday to Friday.

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