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Client Success Manager Jobs in Quebec (NOW HIRING)

Lifeworks

Gestionnaire Succes client

Montreal, QC

What you'll do As a Customer Success Manager, you will be at the forefront of driving the ongoing ... Maintain the highest level of client loyalty by developing relationships at all levels within the ...

FLiiP

Customer Success Manager

Brossard, QC · On-site +1

Work collaboratively with clients to help them fully understand our value and achieve results Requirements * 3-5 years of customer success, account management, or client-facing experience * Bilingual ...

FLiiP

Customer Success Manager

Brossard, QC · On-site

Work collaboratively with clients to help them fully understand our value and achieve results Requirements * 3-5 years of customer success, account management, or client-facing experience * Bilingual ...

Corning

Customer Success Manager

Montreal, QC · On-site

Role Purpose The Customer Success Manager will be responsible to ensure that customers maximize the value out of their iBwave products by driving adoption, satisfaction, best practices and loyalty ...

MaintainX

Customer Success Manager

Montreal, QC

CA$150/day

Job Summary As a Customer Success Manager (CSM) at MaintainX, you'll be a strategic partner to our customers and drive value, retention and growth. Our CSMs are not just support partners, they are ...

Axya

Customer Success Manager

Montreal, QC

Excellent English French a strong plus Nice to have: ERP or supply chain platform experience AI or automation workflow exposure BI/SQL comfort CRM/CSP familiarity What Success Looks Like in 12 Months

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$24K

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How much do client success manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for client success manager in Quebec is $60,889.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $73,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Success Manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a Client Success Manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a Client Success Manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs
What are the most commonly searched types of Client Success jobs in Quebec? The most popular types of Client Success jobs in Quebec are:
What are popular job titles related to Client Success Manager jobs in Quebec? For Client Success Manager jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Client Success Manager jobs in Quebec look for? The top searched job categories for Client Success Manager jobs in Quebec are:
What cities in Quebec are hiring for Client Success Manager jobs? Cities in Quebec with the most Client Success Manager job openings:
Client Success Manager jobs near you

Client Success Manager (English/French)

Apertera

Montreal, QC • On-site

Full-time

Medical, Dental, Vision

Posted 5 days ago

Job description


About Apertera
Apertera (formerly Alexa Translations) is leading the evolution of language solutions for high-stakes content. We partner with enterprises as an extension of their teams, combining professional expertise with Adaptive AI technology that is continuously refined by client context.
For more than twenty years, Apertera has set the bar for legal, financial, and regulatory translation, serving the most rigorous buyers, including over 75% of major national Canadian law firms, all major banks, and leading securities regulators. 
Apertera is Canadian-owned, ISO 17100 and SOC 2 certified.
Our core values: 

  • Innovation
  • Dedication
  • Fanatical commitment to quality and service
  • Resourcefulness
  • Collaboration

Benefits & Perks You’ll Love:
  • Comprehensive Health Insurance: Including vision, dental, complementary therapies, and support for your overall well-being.
  • Your Birthday Off: We celebrate your special day!
  • 6 Personal/Sick Days: Take the time you need for your health or life’s unexpected moments.
  • Work-Ready Equipment: Get the tools you need to succeed, provided upon request.
  • Hybrid Work Model: Enjoy the best of both worlds with a mix of in-office collaboration and remote flexibility.
  • Learning & Growth Opportunities: Training and resources tailored to your role and department.
  • Supportive & Collaborative Team Culture: Work alongside team members who genuinely have your back
  • Team Recognition & Action Awards: Celebrate wins and contributions in meaningful ways.
  • Employee Referral Program: Earn rewards for bringing amazing talent to our team.


 

About the Role

As a Client Success Manager, you will play a pivotal role in nurturing and expanding relationships with our existing A.I. platform clients. Your primary focus will be on enhancing the client experience through training and technical issue resolution, ensuring satisfaction, and strategically preventing churn. If you’re a dedicated, well-versed, and experienced self-starter who values a commitment to exceptional customer service and building long-term partnerships with clients, we want you on our Alexa Translations team.

Responsibilities
  • Build and maintain strong client relationships with A.I. platform clients through the trial and subscription stages by serving as the point of contact for client inquiries, support requests, and issue resolution.
  • Guide new clients through the implementation process, ensuring a smooth transition to our A.I. platform. 
  • Develop a deep understanding of our A.I. platform to effectively communicate product benefits and address clients' queries. 
  • Participate in Quarterly Business Review meetings with the Business Development Director to gather customer feedback and ensure customer retention. 
  • Handle client objections, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution of client issues or technical concerns raised. 
  • Ensure high client satisfaction by acting as the liaison between client stakeholders, and internal teams, demonstrating a strong ability to understand and translate complexities to all stakeholders.
  • Monitor and report on customer satisfaction and client retention metrics through the use of Client Relationship Management (CRM) tools and other systems.
 Requirements
  • 4+ years of experience in client success or similar roles.
  • Full proficiency in professional-level English and French is a requirement.
  • Experience working in the language translation industry is a valuable asset.
  • Demonstrated experience in B2B SaaS and providing technical support.
  • Proven ability to manage and develop relationships with C-level executives and senior managers.
  • Proficient in Microsoft Suite (Word, Excel, PowerPoint) and Google Suite (Gmail, G-drive)
  • Working knowledge and proficiency using CRM software (Salesforce, Hubspot, etc.)
 Education
  • College diploma, university degree, or equivalent 
  • Bilingual (English/French)
 General Expertise
  • Superior organizational skills - able to work on multiple projects simultaneously, meet tight deadlines, manage changing priorities, and work under pressure.
  • Very strong work ethics and interpersonal skills are essential to develop trusted relationships.
  • Represent the brand with sophistication and impeccable presentation through strong written and oral communication skills.
  • Organized, analytical, and methodical with strong attention to detail.
  • A deep understanding of account management principles, strategies, and tactics. 
  • Strong problem-solving skills to address client concerns and ensure a positive client experience.
  • Process-driven to ensure that the sales cycle is optimized and client retention is maximized
 Hours of Work
  • hours of operation are 9:00 am – 5:30 pm EST Monday to Friday.

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