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Client Success Manager Jobs in Quebec (NOW HIRING)

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Le Gestionnaire de l'Expérience Client - Comptes Majeurs est un rôle hautement visible et orienté client, responsable de la gestion de la relation globale, de l'expérience client et de la ...

Prevost

Le Gestionnaire de l'Expérience Client - Comptes Majeurs est un rôle hautement visible et orienté client, responsable de la gestion de la relation globale, de l'expérience client et de la ...

IMP Group

Manager Client Experience

Dorval, QC

Our success is driven by a team of over 550 dedicated employees who all share the same vision. As a ... Summary As Manager Client Experience, you will be responsible for overseeing and enhancing the ...

Dormont Manufacturing Co

$80 - $110/hr

... Client Success, Legal, and Sales to ensure customer compliance and revenue goals are met. * Be accountable for the success of the product; balance competing priorities, manage stakeholder ...

Autodesk

Sr. Technical Account Manager

Montreal, QC

... Success , une equipe qui valorise le developpement professionnel et recompense la haute performance. Le groupe Technical Account Management est en charge de l'experience de support client et a la ...

Medfar

Client Onboarding Specialist

Montreal, QC · Hybrid

Supported by a large community of medical experts and focused on clinical success and patient ... Post-secondary studies in the fields of health, education, health software, and project management ...

Evolving Web

Senior Project Manager

Montreal, QC · Hybrid

Do you want to work at a growing digital agency to foster client relationships and build client success? Do you have a track record of successfully managing web design and development projects and ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Quebec

Client Success Manager information

See Quebec salary details

$24K

$60.9K

$101K

How much do client success manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for client success manager in Quebec is $60,889.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $73,500.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

For a Client Success Manager, earning $300,000 annually typically requires senior-level experience, a strong track record in client retention, and skills in account management, sales, or strategic planning. High-paying roles in this field are often found in large corporations, technology firms, or financial services, and may include bonuses or profit-sharing components. Achieving this salary level generally involves advanced certifications and a proven ability to drive revenue growth and client satisfaction.

What are the key skills and qualifications needed to thrive as a Client Success Manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a Client Success Manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a Client Success Manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What is a typical CSM salary?

A Client Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and industry. Senior CSMs or those in high-demand markets can earn higher compensation, often supplemented with bonuses or commissions, especially when managing large accounts or using customer success tools.

Will AI replace CSM?

AI cannot fully replace Client Success Managers, as the role requires interpersonal skills, empathy, and strategic thinking that AI tools currently cannot replicate. AI can assist CSMs by automating routine tasks and providing data insights, allowing them to focus on building relationships and personalized support. The role is expected to evolve with technology, emphasizing skills that complement AI capabilities.

What does a Client Success Manager do?

A Client Success Manager (CSM) is responsible for building strong relationships with clients, ensuring they receive value from products or services, and helping them achieve their goals. They often coordinate onboarding, provide ongoing support, and work to renew contracts, using tools like CRM software. The role requires communication skills, problem-solving, and a focus on customer satisfaction.
More about Client Success Manager jobs
What are the most commonly searched types of Client Success jobs in Quebec? The most popular types of Client Success jobs in Quebec are:
What are popular job titles related to Client Success Manager jobs in Quebec? For Client Success Manager jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Client Success Manager jobs in Quebec look for? The top searched job categories for Client Success Manager jobs in Quebec are:
What cities in Quebec are hiring for Client Success Manager jobs? Cities in Quebec with the most Client Success Manager job openings:
Client Success Manager jobs near you

Directeur Customer Success / Director of Customer Success

Botpress Technologies Inc.

Montreal, QC • On-site

Full-time

PTO

Re-posted 4 days ago

Job description

English will follow.
Nous recherchons un·e Directeur(rice) Customer Success orienté·e client, stratégique et à l’aise avec la technologie, pour diriger et faire évoluer notre fonction Customer Success à l’échelle globale.
À ce poste clé, vous serez responsable de la vision, de la performance et de la structuration de l’équipe Customer Success, tout en restant proche du terrain et des clients stratégiques. Vous travaillerez en étroite collaboration avec les équipes Produit, Ventes, Finance et Direction afin d’assurer une adoption forte de la plateforme Botpress, une rétention durable et une création de valeur mesurable pour nos clients, des développeurs individuels jusqu’aux grandes entreprises internationales.Ce poste est un rôle 100 % en présentiel. Il n’offre aucune flexibilité de télétravail. Cette exigence est non négociable et constitue un critère éliminatoire. Nous croyons fermement qu’un leadership fort, une collaboration rapide et une culture d’excellence se construisent au quotidien, sur site.

Heures de travail : 40 heures par semaine
Horaire : Temps plein
Lieu: 400 Boulevard de Maisonneuve Ouest (200)
Prime: Admissible à une prime annuelle de rendement basée sur l’atteinte des objectifs d’affaires, notamment en matière de rétention de la clientèle, de croissance de la clientèle et de la performance globale de l’entreprise.

Vos responsabilités
Leadership & Management

  • Manager, coacher et faire évoluer une équipe de Customer Success Managers
  • Définir des objectifs clairs, des indicateurs de performance (KPIs) et des standards d’excellence
  • Recruter, onboarder et développer les talents Customer Success
  • Instaurer une culture d’ownership, de rigueur et d’orientation résultats

Stratégie Customer Success

  • Définir et piloter la stratégie globale de Customer Success (onboarding, adoption, rétention, expansion)
  • Structurer les parcours clients selon les segments (SMB, mid-market, enterprise)
  • Mettre en place des processus scalables adaptés à une croissance rapide
  • Piloter les stratégies de renouvellement, de réduction du churn et d’upsell/cross-sell

Relation client & expertise produit

  • Intervenir sur les comptes stratégiques et les situations complexes ou à fort enjeu
  • Agir comme conseiller·ère de confiance auprès des décideurs clients
  • Traduire des concepts techniques et stratégiques en valeur business concrète
  • Garantir une compréhension approfondie de la plateforme et des cas d’usage avancés

Collaboration transverse

  • Être la voix du client en interne et influencer la roadmap produit
  • Travailler étroitement avec les équipes Produit, Engineering et Sales
  • Contribuer à l’amélioration continue des outils, workflows et systèmes Customer Success
  • Fournir des analyses et insights clients à la direction

Description

We are looking for a customer-oriented, strategic, and tech-savvy Director of Customer Success to lead and scale our Customer Success function globally.

In this key role, you will be responsible for the vision, performance, and structure of the Customer Success team, while remaining close to the field and to strategic customers. You will work closely with the Product, Sales, Finance, and Executive teams to ensure strong adoption of the Botpress platform, long-term retention, and measurable value creation for our customers, from individual developers to large international enterprises.

This is a 100% in-person role. It offers no remote work flexibility. This requirement is non-negotiable and is a disqualifying criterion. We firmly believe that strong leadership, fast collaboration, and a culture of excellence are built every day, on site.

Hours of work: 40 hours per week
Schedule: Full-time
Location: 400 Boulevard de Maisonneuve Ouest (200)
Bonus: Eligible for an annual performance bonus based on the achievement of business objectives, including customer retention, customer growth, and overall company performance.

Your responsibilities:

  • Manage, coach, and scale a team of Customer Success Managers
  • Define clear objectives, performance indicators (KPIs), and standards of excellence
  • Recruit, onboard, and develop Customer Success talent
  • Instill a culture of ownership, rigor, and results orientation

Customer Strategy

  • Define and lead the global Customer Success strategy: onboarding, adoption, retention, and expansion
  • Structure customer journeys by segment: SMB, mid-market, and enterprise
  • Implement scalable processes adapted to rapid growth
  • Lead renewal, churn reduction, and upsell/cross-sell strategies

Customer Relationships

  • Step in on strategic accounts and complex or high-stakes situations
  • Act as a trusted advisor to customer decision-makers
  • Translate technical and strategic concepts into concrete business value
  • Ensure a deep understanding of the platform and advanced use cases

Collaboration

  • Be the voice of the customer internally and influence the product roadmap
  • Work closely with Product, Engineering, and Sales teams
  • Contribute to the continuous improvement of Customer Success tools, workflows, and systems
  • Provide customer analyses and insights to the executive team

Requirements

  • 7+ ans d’expérience en Customer Success, Account Management, Solutions Consulting ou rôle client équivalent
  • Expérience avérée en management d’équipe Customer Success
  • Expérience solide en environnement SaaS, PaaS ou tech B2B
  • Capacité démontrée à piloter l’adoption, la rétention et la croissance client
  • Excellentes compétences en communication, leadership et influence
  • À l’aise avec des produits techniques et des environnements complexes
  • Forte éthique de travail et sens des responsabilités
  • Capacité à évoluer dans un environnement rapide, exigeant et en forte croissance
  • Maîtrise de l’anglais
  • Expérience avec l’IA générative et l’IA conversationnelle
  • Parcours en startup ou scale-up à forte croissance
  • Forte culture produit et sens aigu du client
  • Familiarité avec les agents IA, chatbots, LLMs ou plateformes d’automatisation
  • Capacité à allier exigence, empathie et orientation solution

Requirements

  • 7+ years of experience in Customer Success, Account Management, Solutions Consulting, or an equivalent customer-facing role
  • Proven experience managing a Customer Success team
  • Strong experience in a SaaS, PaaS, or B2B tech environment
  • Demonstrated ability to drive adoption, retention, and customer growth
  • Excellent communication, leadership, and influencing skills
  • Comfortable with technical products and complex environments
  • Strong work ethic and sense of responsibility
  • Ability to thrive in a fast-paced, demanding, and high-growth environment
  • Fluency in English
  • Experience with generative AI and conversational AI
  • Background in a high-growth startup or scale-up
  • Strong product mindset and sharp customer focus
  • Familiarity with AI agents, chatbots, LLMs, or automation platforms
  • Ability to combine high standards, empathy, and a solution-oriented mindset

Benefits

  • 4 semaines de congés payés
  • Admissibilité aux assurances collectives après la période de probationAccès à un service de télémédecine après la période de probation

Benefits

  • 4 weeks of paid vacation
  • Eligibility for group insurance after the probation period
  • Access to a telemedicine service after the probation period


Contact: hr@botpress.com