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Client Success Executive Jobs in Quebec (NOW HIRING)

Lifeworks

Gestionnaire Succes client

Montreal, QC · On-site

Maintain the highest level of client loyalty by developing relationships at all levels within the ... executives * Conduct comprehensive business reviews, and collaboratively create success plans.

Bell Canada

Client Executive, BBM

Montreal, QC · Hybrid

As a Client Executive you will be leading the drive to service and sales within the B2B (Commercial ... success improving revenue, churn, productivity and quality results. Reporting directly to the ...

Arago

Business Manager - Québec (Canada)

Montreal, QC · On-site

Proven success in business development and client relationship management * Strong understanding of ... Ability to engage and influence executive stakeholders * Commercially driven while maintaining a ...

IMP Group

Manager Client Experience

Dorval, QC

Our success is driven by a team of over 550 dedicated employees who all share the same vision. As a ... Collaborate closely with executives and stakeholders to develop and implement effective client ...

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Client Success Executive information

What are the key skills and qualifications needed to thrive as a Client Success Executive, and why are they important?

To thrive as a Client Success Executive, you need strong relationship management, problem-solving abilities, and a background in business or communications, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer engagement tools, and analytics systems is typically expected. Excellent interpersonal skills, proactive communication, and adaptability set top performers apart in this client-facing role. These skills ensure lasting client satisfaction, effective issue resolution, and the growth of long-term partnerships.

How much do client success executives make?

Client Success Executives typically earn between $50,000 and $100,000 annually, depending on experience, location, and company size. Many roles also include bonuses or commissions based on client retention and satisfaction metrics.

How does a Client Success Executive typically collaborate with other departments to ensure client satisfaction?

Client Success Executives play a vital role in bridging the gap between clients and internal teams. They regularly coordinate with sales, product development, and support teams to address client needs, resolve issues, and implement solutions that align with both the client's goals and the company's offerings. This cross-functional collaboration ensures that client feedback is communicated effectively, leading to continuous product or service improvement and higher client retention. Strong communication and organizational skills are essential in this role to manage multiple stakeholders and maintain a seamless client experience.

What is the role of a client success executive?

A client success executive is responsible for building strong relationships with clients, ensuring their needs are met, and helping them achieve their goals with the company's products or services. They often coordinate with sales, support, and account teams, using tools like CRM software to monitor client satisfaction and retention. The role requires excellent communication skills and a focus on customer satisfaction to promote long-term loyalty.

What is the difference between Client Success Executive vs Customer Service Representative?

AspectClient Success ExecutiveCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer success or account managementBasic customer service training, high school diploma or equivalent
Work EnvironmentProactive engagement with clients, often in B2B settingsReactive support, handling customer inquiries and issues
Employer & IndustryTech, SaaS, consulting firmsRetail, telecom, hospitality
Search & Comparison IntentUnderstanding client retention, account growthResolving customer issues, support inquiries

The main difference is that a Client Success Executive focuses on proactive client engagement, retention, and account growth, often in B2B environments. In contrast, a Customer Service Representative primarily handles reactive customer inquiries and support issues. Both roles require strong communication skills, but the Client Success Executive typically has more strategic responsibilities related to client success management.

What are the most commonly searched types of Client Success jobs in Quebec? The most popular types of Client Success jobs in Quebec are:
What job categories do people searching Client Success Executive jobs in Quebec look for? The top searched job categories for Client Success Executive jobs in Quebec are:
Client Success Executive jobs near you
Infographic showing various Client Success Executive job openings in Quebec as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Client Partner (Remote)

Solutions Metrix

Montreal, QC • Remote

Full-time

Re-posted 11 days ago

Job description

Client Partner at Solutions Metrix


Reports To:

VP of Revenue


Role overview


The Client Partner is responsible for strengthening, protecting, and expanding Solutions Metrix's existing client relationships. Acting as the primary day-to-day point of contact for assigned accounts, this role owns overall relationship health and client satisfaction - ensuring proactive engagement, consistent communication, rapid issue resolution, and alignment to business outcomes. Growth opportunities are identified and expansion activity orchestrated in close collaboration with Client Executives, Solutions Engineers, Advisory, Product, Delivery, and Executive Leadership.


The role combines client stewardship, account orchestration, and measured commercial accountability - and is not intended to function as a traditional quota-carrying sales position.


Who are we?


Since 2001, Solutions Metrix has been implementing CRM in companies of all sizes and industries, whether they are in Montreal, Quebec, or elsewhere in Canada or in North America. Our team of specialists master a very large number of CRMS without being linked to any. We always recommend the best CRM to our customers according to their needs and objectives. Our method defines a simple implementation process for companies that allows them to quickly and easily use their software and optimize it to the maximum. The secret to our success is simple: we tailor our solutions to our customers' business models, markets and industries.



Primary Responsibilities


Relationship Ownership & Client Satisfaction


  • Serve as primary relationship owner for assigned accounts across all business needs.
  • Develop trusted advisor relationships across executive and operational stakeholders.
  • Establish and maintain account engagement plans and communication cadence.
  • Conduct regular business reviews (QBRs/EBRs) to assess value realization and future priorities.
  • Act as internal advocate for client needs and expectations.


Client Retention & Account Health


  • Monitor client satisfaction indicators and proactively address risk signals.
  • Coordinate internal resources to resolve service, delivery, support, or escalation issues.
  • Maintain account health assessments and action plans.
  • Identify renewal risks and partner with leadership to improve outcomes.


Expansion & Commercial Growth Support


  • Identify whitespace opportunities and emerging client initiatives.
  • Drive account planning discussions to expand wallet share.
  • Generate qualified expansion opportunities and transition active selling motions to AE ownership.
  • Support proposal discussions and executive alignment as needed.
  • Coordinate executive sponsorship activities.


Cross-Functional Coordination


  • Align Sales, Delivery, Advisory, Marketing, Product, and Executive stakeholders around account priorities.
  • Ensure account intelligence is captured within CRM.
  • Maintain account plans, stakeholder maps, and engagement history.
  • Facilitate internal account review meetings.


Success Metrics (Illustrative)


Relationship


  • Client satisfaction / NPS
  • Account health score
  • Retention / renewal rate
  • Executive engagement coverage


Growth


  • Expansion pipeline generated
  • Expansion revenue influenced
  • Cross-sell / upsell opportunity conversion
  • Wallet penetration improvement


Operational


  • QBR completion rate
  • CRM completeness
  • Escalation resolution cycle time
  • Account plan completion


Key Competencies


  • Executive presence
  • Relationship management
  • Business acumen
  • Strategic listening
  • Conflict resolution
  • Commercial awareness
  • Cross-functional leadership
  • Project coordination
  • CRM discipline


Ideal Profile


  • 5-10+ years in Account Management, Client Success, Relationship Management, Consulting, Banking/Credit Union, or SaaS services
  • Experience managing executive relationships
  • Strong consultative mindset
  • Comfortable operating without direct authority
  • Ability to recognize growth opportunities without becoming the primary seller


Equal Opportunity Employer


Solutions Metrix is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. Hiring decisions are based solely on qualifications, merit, and business needs.

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