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Client Success Executive Jobs in Quebec (NOW HIRING)

Lifeworks

Gestionnaire Succes client

Montreal, QC · On-site

Maintain the highest level of client loyalty by developing relationships at all levels within the ... executives * Conduct comprehensive business reviews, and collaboratively create success plans.

IMP Group

Manager Client Experience

Dorval, QC

Our success is driven by a team of over 550 dedicated employees who all share the same vision. As a ... Collaborate closely with executives and stakeholders to develop and implement effective client ...

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Client Success Executive information

What are the key skills and qualifications needed to thrive as a Client Success Executive, and why are they important?

To thrive as a Client Success Executive, you need strong relationship management, problem-solving abilities, and a background in business or communications, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer engagement tools, and analytics systems is typically expected. Excellent interpersonal skills, proactive communication, and adaptability set top performers apart in this client-facing role. These skills ensure lasting client satisfaction, effective issue resolution, and the growth of long-term partnerships.

Will AI replace CSM?

AI cannot fully replace Client Success Executives, as their role involves complex interpersonal skills, strategic thinking, and personalized customer interactions. AI tools can assist CSMs by automating routine tasks and providing data insights, but human judgment and relationship management remain essential. Successful CSMs will adapt by integrating AI tools into their workflows to enhance customer support and retention efforts.

What is a client success executive salary?

A client success executive's salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Many roles also include performance bonuses and benefits, with higher salaries often associated with advanced skills in customer relationship management and industry knowledge.

What jobs pay 4000 a week without a degree?

A Client Success Executive can earn $4,000 or more weekly through commissions, bonuses, or high-value client accounts, especially in sales-driven environments. Success in such roles often depends on strong communication skills, industry knowledge, and performance metrics rather than formal degrees.

What does a client success executive do?

A client success executive is responsible for managing relationships with clients to ensure their satisfaction and retention. They often coordinate with sales, support, and product teams, using tools like CRM software to address client needs and promote ongoing engagement. Their goal is to help clients achieve their objectives and maximize the value of the company's services.

How does a Client Success Executive typically collaborate with other departments to ensure client satisfaction?

Client Success Executives play a vital role in bridging the gap between clients and internal teams. They regularly coordinate with sales, product development, and support teams to address client needs, resolve issues, and implement solutions that align with both the client's goals and the company's offerings. This cross-functional collaboration ensures that client feedback is communicated effectively, leading to continuous product or service improvement and higher client retention. Strong communication and organizational skills are essential in this role to manage multiple stakeholders and maintain a seamless client experience.

What is the difference between Client Success Executive vs Customer Service Representative?

AspectClient Success ExecutiveCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer success or account managementBasic customer service training, high school diploma or equivalent
Work EnvironmentProactive engagement with clients, often in B2B settingsReactive support, handling customer inquiries and issues
Employer & IndustryTech, SaaS, consulting firmsRetail, telecom, hospitality
Search & Comparison IntentUnderstanding client retention, account growthResolving customer issues, support inquiries

The main difference is that a Client Success Executive focuses on proactive client engagement, retention, and account growth, often in B2B environments. In contrast, a Customer Service Representative primarily handles reactive customer inquiries and support issues. Both roles require strong communication skills, but the Client Success Executive typically has more strategic responsibilities related to client success management.

What are the most commonly searched types of Client Success jobs in Quebec? The most popular types of Client Success jobs in Quebec are:
What are popular job titles related to Client Success Executive jobs in Quebec? For Client Success Executive jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Client Success Executive jobs in Quebec look for? The top searched job categories for Client Success Executive jobs in Quebec are:
Client Success Executive jobs near you

Client Success Manager (English/French)

Apertera

Montreal, QC • On-site

Full-time

Medical, Dental, Vision

Posted 9 days ago

Job description


About Apertera
Apertera (formerly Alexa Translations) is leading the evolution of language solutions for high-stakes content. We partner with enterprises as an extension of their teams, combining professional expertise with Adaptive AI technology that is continuously refined by client context.
For more than twenty years, Apertera has set the bar for legal, financial, and regulatory translation, serving the most rigorous buyers, including over 75% of major national Canadian law firms, all major banks, and leading securities regulators. 
Apertera is Canadian-owned, ISO 17100 and SOC 2 certified.
Our core values: 

  • Innovation
  • Dedication
  • Fanatical commitment to quality and service
  • Resourcefulness
  • Collaboration

Benefits & Perks You’ll Love:
  • Comprehensive Health Insurance: Including vision, dental, complementary therapies, and support for your overall well-being.
  • Your Birthday Off: We celebrate your special day!
  • 6 Personal/Sick Days: Take the time you need for your health or life’s unexpected moments.
  • Work-Ready Equipment: Get the tools you need to succeed, provided upon request.
  • Hybrid Work Model: Enjoy the best of both worlds with a mix of in-office collaboration and remote flexibility.
  • Learning & Growth Opportunities: Training and resources tailored to your role and department.
  • Supportive & Collaborative Team Culture: Work alongside team members who genuinely have your back
  • Team Recognition & Action Awards: Celebrate wins and contributions in meaningful ways.
  • Employee Referral Program: Earn rewards for bringing amazing talent to our team.


 

About the Role

As a Client Success Manager, you will play a pivotal role in nurturing and expanding relationships with our existing A.I. platform clients. Your primary focus will be on enhancing the client experience through training and technical issue resolution, ensuring satisfaction, and strategically preventing churn. If you’re a dedicated, well-versed, and experienced self-starter who values a commitment to exceptional customer service and building long-term partnerships with clients, we want you on our Alexa Translations team.

Responsibilities
  • Build and maintain strong client relationships with A.I. platform clients through the trial and subscription stages by serving as the point of contact for client inquiries, support requests, and issue resolution.
  • Guide new clients through the implementation process, ensuring a smooth transition to our A.I. platform. 
  • Develop a deep understanding of our A.I. platform to effectively communicate product benefits and address clients' queries. 
  • Participate in Quarterly Business Review meetings with the Business Development Director to gather customer feedback and ensure customer retention. 
  • Handle client objections, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution of client issues or technical concerns raised. 
  • Ensure high client satisfaction by acting as the liaison between client stakeholders, and internal teams, demonstrating a strong ability to understand and translate complexities to all stakeholders.
  • Monitor and report on customer satisfaction and client retention metrics through the use of Client Relationship Management (CRM) tools and other systems.
 Requirements
  • 4+ years of experience in client success or similar roles.
  • Full proficiency in professional-level English and French is a requirement.
  • Experience working in the language translation industry is a valuable asset.
  • Demonstrated experience in B2B SaaS and providing technical support.
  • Proven ability to manage and develop relationships with C-level executives and senior managers.
  • Proficient in Microsoft Suite (Word, Excel, PowerPoint) and Google Suite (Gmail, G-drive)
  • Working knowledge and proficiency using CRM software (Salesforce, Hubspot, etc.)
 Education
  • College diploma, university degree, or equivalent 
  • Bilingual (English/French)
 General Expertise
  • Superior organizational skills - able to work on multiple projects simultaneously, meet tight deadlines, manage changing priorities, and work under pressure.
  • Very strong work ethics and interpersonal skills are essential to develop trusted relationships.
  • Represent the brand with sophistication and impeccable presentation through strong written and oral communication skills.
  • Organized, analytical, and methodical with strong attention to detail.
  • A deep understanding of account management principles, strategies, and tactics. 
  • Strong problem-solving skills to address client concerns and ensure a positive client experience.
  • Process-driven to ensure that the sales cycle is optimized and client retention is maximized
 Hours of Work
  • hours of operation are 9:00 am – 5:30 pm EST Monday to Friday.

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