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Director Client Success Jobs in Quebec (NOW HIRING)

Solutions Metrix

Client Partner (Remote)

Montreal, QC · Remote

The secret to our success is simple: we tailor our solutions to our customers' business models ... Comfortable operating without direct authority * Ability to recognize growth opportunities without ...

Evolving Web

Account Director

Montreal, QC · On-site

Do you aspire to lead client relationships and drive client success at a dynamic digital agency ... In your role as Account Director, you will be expected to * Act as the primary point of contact for ...

Evolving Web

Account Director

Montreal, QC · Hybrid

Do you aspire to lead client relationships and drive client success at a dynamic digital agency ... In your role as Account Director, you will be expected to * Act as the primary point of contact for ...

Evolving Web

Director of Strategy

Montreal, QC · On-site

... that drive client success. Our team thrives on creativity, collaboration, and a passion for ... The Director of Strategy will spearhead the development and execution of comprehensive marketing ...

Evolving Web

Director of Strategy

Montreal, QC · Hybrid

... that drive client success. Our team thrives on creativity, collaboration, and a passion for ... The Director of Strategy will spearhead the development and execution of comprehensive marketing ...

Arago

Business Manager - Québec (Canada)

Montreal, QC · On-site

... Director * 3rd interview with our Country Delivery Manager If you are a business-minded professional who thrives at the intersection of sales, consulting, and client success, and you want to help ...

SAP

... direct des clients afin de les guider dans l'utilisation de nos solutions. Le CSM s'efforce ... client, au sein de notre service dynamique Customer Success.   * Vous plonger dans une ...

IMP Group

Manager Client Experience

Dorval, QC

Our success is driven by a team of over 550 dedicated employees who all share the same vision. As a ... The incumbent is also responsible for the training, directing, and supervision of all Client ...

SAP

... direct du client sur votre marché et continuerez de bénéficier d'un mentorat et d'un ... Success est un programme de développement global conçu pour les talents qui débutent leur ...

UV Assurance

Driven by client success and performance results; * Proficiency in MS Office suite and major sales software.

Syntax

Engagement Director

Montreal, QC

Attend client and sales meetings with Account Executives to better understand project scope and ... Proactively manage stakeholder satisfaction to support customer references and success stories.

WPP Media

Director, Performance

Montreal, QC · On-site

... client business objectives and optimized for growth, efficiency, and long-term success. As a ... Director develops data-driven strategies, oversees performance measurement frameworks, and ...

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Showing results 1-20

All JobsClient Success JobsDirector Client Success JobsDirector Client Success Jobs in Quebec

Director Client Success information

See Quebec salary details

$25.5K

$81.5K

$174K

How much do director client success jobs pay per year?

As of Aug 4, 2026, the average yearly pay for director client success in Quebec is $81,459.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $103,000.00 per year, depending on experience, location, and employer.

What is the difference between Director Client Success vs Customer Success Manager?

AspectDirector Client SuccessCustomer Success Manager
ResponsibilitiesOversees multiple client accounts, develops strategies, manages teams, and ensures overall client satisfaction at a strategic level.Manages individual client accounts, provides support, onboarding, and ensures client retention on a day-to-day basis.
Required CredentialsBachelor's degree, experience in client success, leadership skills, and often industry-specific certifications.Bachelor's degree, experience in customer service or success, strong communication skills.
Work EnvironmentLeadership role within a team, often in an office setting, collaborating with sales, marketing, and product teams.Client-facing role, working directly with customers, often in an office or remote setting.

The main difference between a Director Client Success and a Customer Success Manager lies in scope and responsibility. The Director focuses on strategic oversight and team management, while the Customer Success Manager handles individual client relationships. Both roles require relevant experience and industry knowledge, but the Director role involves higher-level planning and leadership.

What are the most commonly searched types of Client Success jobs in Quebec? The most popular types of Client Success jobs in Quebec are:
What job categories do people searching Director Client Success jobs in Quebec look for? The top searched job categories for Director Client Success jobs in Quebec are:
Director Client Success jobs near you
Infographic showing various Director Client Success job openings in Quebec as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, and 4% Contract. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $81,459 per year, or $39.2 per hour.

Client Partner (Remote)

Solutions Metrix

Montreal, QC • Remote

Full-time

Re-posted 8 days ago

Job description

Client Partner at Solutions Metrix


Reports To:

VP of Revenue


Role overview


The Client Partner is responsible for strengthening, protecting, and expanding Solutions Metrix's existing client relationships. Acting as the primary day-to-day point of contact for assigned accounts, this role owns overall relationship health and client satisfaction - ensuring proactive engagement, consistent communication, rapid issue resolution, and alignment to business outcomes. Growth opportunities are identified and expansion activity orchestrated in close collaboration with Client Executives, Solutions Engineers, Advisory, Product, Delivery, and Executive Leadership.


The role combines client stewardship, account orchestration, and measured commercial accountability - and is not intended to function as a traditional quota-carrying sales position.


Who are we?


Since 2001, Solutions Metrix has been implementing CRM in companies of all sizes and industries, whether they are in Montreal, Quebec, or elsewhere in Canada or in North America. Our team of specialists master a very large number of CRMS without being linked to any. We always recommend the best CRM to our customers according to their needs and objectives. Our method defines a simple implementation process for companies that allows them to quickly and easily use their software and optimize it to the maximum. The secret to our success is simple: we tailor our solutions to our customers' business models, markets and industries.



Primary Responsibilities


Relationship Ownership & Client Satisfaction


  • Serve as primary relationship owner for assigned accounts across all business needs.
  • Develop trusted advisor relationships across executive and operational stakeholders.
  • Establish and maintain account engagement plans and communication cadence.
  • Conduct regular business reviews (QBRs/EBRs) to assess value realization and future priorities.
  • Act as internal advocate for client needs and expectations.


Client Retention & Account Health


  • Monitor client satisfaction indicators and proactively address risk signals.
  • Coordinate internal resources to resolve service, delivery, support, or escalation issues.
  • Maintain account health assessments and action plans.
  • Identify renewal risks and partner with leadership to improve outcomes.


Expansion & Commercial Growth Support


  • Identify whitespace opportunities and emerging client initiatives.
  • Drive account planning discussions to expand wallet share.
  • Generate qualified expansion opportunities and transition active selling motions to AE ownership.
  • Support proposal discussions and executive alignment as needed.
  • Coordinate executive sponsorship activities.


Cross-Functional Coordination


  • Align Sales, Delivery, Advisory, Marketing, Product, and Executive stakeholders around account priorities.
  • Ensure account intelligence is captured within CRM.
  • Maintain account plans, stakeholder maps, and engagement history.
  • Facilitate internal account review meetings.


Success Metrics (Illustrative)


Relationship


  • Client satisfaction / NPS
  • Account health score
  • Retention / renewal rate
  • Executive engagement coverage


Growth


  • Expansion pipeline generated
  • Expansion revenue influenced
  • Cross-sell / upsell opportunity conversion
  • Wallet penetration improvement


Operational


  • QBR completion rate
  • CRM completeness
  • Escalation resolution cycle time
  • Account plan completion


Key Competencies


  • Executive presence
  • Relationship management
  • Business acumen
  • Strategic listening
  • Conflict resolution
  • Commercial awareness
  • Cross-functional leadership
  • Project coordination
  • CRM discipline


Ideal Profile


  • 5-10+ years in Account Management, Client Success, Relationship Management, Consulting, Banking/Credit Union, or SaaS services
  • Experience managing executive relationships
  • Strong consultative mindset
  • Comfortable operating without direct authority
  • Ability to recognize growth opportunities without becoming the primary seller


Equal Opportunity Employer


Solutions Metrix is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. Hiring decisions are based solely on qualifications, merit, and business needs.

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