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Director Client Success Jobs in Quebec (NOW HIRING)

Evolving Web

Account Director

Montreal, QC · On-site

Do you aspire to lead client relationships and drive client success at a dynamic digital agency ... In your role as Account Director, you will be expected to * Act as the primary point of contact for ...

Evolving Web

Account Director

Montreal, QC · Hybrid

Do you aspire to lead client relationships and drive client success at a dynamic digital agency ... In your role as Account Director, you will be expected to * Act as the primary point of contact for ...

Evolving Web

Director of Strategy

Montreal, QC · On-site

... that drive client success. Our team thrives on creativity, collaboration, and a passion for ... The Director of Strategy will spearhead the development and execution of comprehensive marketing ...

Evolving Web

Director of Strategy

Montreal, QC · Hybrid

... that drive client success. Our team thrives on creativity, collaboration, and a passion for ... The Director of Strategy will spearhead the development and execution of comprehensive marketing ...

Yoh, A Day & Zimmermann Company

CA$82 - CA$96/hr

Partner with Sales, Client Success, and Product Marketing to align pipeline goals and performance ... Direct Deposit & weekly epayroll * Referral Bonus Programs * Certification and training ...

National Bank

Director National Client Group

Quebec, QC · On-site +1

... Client group the Director will be focused on building National Bank's market presence and sourcing ... The successful candidate will have a demonstrated track record of success in business development ...

National Bank

Director National Client Group

Quebec, QC · On-site +1

... Client group the Director will be focused on building National Bank's market presence and sourcing ... The successful candidate will have a demonstrated track record of success in business development ...

FLiiP

Customer Success Manager

Brossard, QC · On-site +1

... client-facing experience * Bilingual - French/English (written and verbal) with a preference for ... Direct access to executive team and significant growth opportunities * Career advancement ...

IMP Group

Manager Client Experience

Dorval, QC

Our success is driven by a team of over 550 dedicated employees who all share the same vision. As a ... The incumbent is also responsible for the training, directing, and supervision of all Client ...

HollisWealth

Client Relationship Manager

Montreal, QC · Hybrid

Contribute to team success by sharing best practices and participating in internal activities What ... This is not a people management role with direct reports, but rather a client-facing account ...

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Showing results 1-20

All JobsClient Success JobsDirector Client Success JobsDirector Client Success Jobs in Quebec

Director Client Success information

See Quebec salary details

$25.5K

$81.5K

$174K

How much do director client success jobs pay per year?

As of Jun 14, 2026, the average yearly pay for director client success in Quebec is $81,459.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $103,000.00 per year, depending on experience, location, and employer.

What does a Director of Client Success do?

A Director of Client Success is responsible for overseeing the client success team and ensuring that clients achieve their desired outcomes with a company's products or services. This role involves developing strategies to improve client satisfaction, retention, and growth, as well as managing client relationships and resolving issues proactively. Directors of Client Success often collaborate with sales, product, and support teams to deliver a seamless customer experience and drive business results.

How does a Director of Client Success typically collaborate with other departments to ensure client satisfaction?

A Director of Client Success often works closely with teams such as Sales, Product, and Support to deliver a seamless experience for clients. They act as a bridge, communicating client feedback and needs to product teams for enhancements, and partnering with sales to identify upsell or renewal opportunities. Regular cross-departmental meetings and strategic planning sessions are common, ensuring that all teams are aligned on client goals and challenges. This collaborative environment helps anticipate issues, address them proactively, and foster long-term client relationships.

What is the difference between Director Client Success vs Customer Success Manager?

AspectDirector Client SuccessCustomer Success Manager
ResponsibilitiesOversees multiple client accounts, develops strategies, manages teams, and ensures overall client satisfaction at a strategic level.Manages individual client accounts, provides support, onboarding, and ensures client retention on a day-to-day basis.
Required CredentialsBachelor's degree, experience in client success, leadership skills, and often industry-specific certifications.Bachelor's degree, experience in customer service or success, strong communication skills.
Work EnvironmentLeadership role within a team, often in an office setting, collaborating with sales, marketing, and product teams.Client-facing role, working directly with customers, often in an office or remote setting.

The main difference between a Director Client Success and a Customer Success Manager lies in scope and responsibility. The Director focuses on strategic oversight and team management, while the Customer Success Manager handles individual client relationships. Both roles require relevant experience and industry knowledge, but the Director role involves higher-level planning and leadership.

What are the key skills and qualifications needed to thrive as a Director of Client Success, and why are they important?

To thrive as a Director of Client Success, you need strong leadership abilities, deep knowledge of customer success methodologies, and relevant experience—often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Outstanding communication, strategic thinking, and conflict resolution skills help you build relationships and drive team performance. These competencies are vital for retaining clients, increasing satisfaction, and ensuring the growth and success of both your clients and your organization.
What are the most commonly searched types of Client Success jobs in Quebec? The most popular types of Client Success jobs in Quebec are:
What job categories do people searching Director Client Success jobs in Quebec look for? The top searched job categories for Director Client Success jobs in Quebec are:
Director Client Success jobs near you
Infographic showing various Director Client Success job openings in Quebec as of June 2026, with employment types broken down into 88% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $81,459 per year, or $39.2 per hour.

Client Success Manager (English/French)

Apertera

Montreal, QC • On-site

Full-time

Medical, Dental, Vision

Posted 9 days ago

Job description


About Apertera
Apertera (formerly Alexa Translations) is leading the evolution of language solutions for high-stakes content. We partner with enterprises as an extension of their teams, combining professional expertise with Adaptive AI technology that is continuously refined by client context.
For more than twenty years, Apertera has set the bar for legal, financial, and regulatory translation, serving the most rigorous buyers, including over 75% of major national Canadian law firms, all major banks, and leading securities regulators. 
Apertera is Canadian-owned, ISO 17100 and SOC 2 certified.
Our core values: 

  • Innovation
  • Dedication
  • Fanatical commitment to quality and service
  • Resourcefulness
  • Collaboration

Benefits & Perks You’ll Love:
  • Comprehensive Health Insurance: Including vision, dental, complementary therapies, and support for your overall well-being.
  • Your Birthday Off: We celebrate your special day!
  • 6 Personal/Sick Days: Take the time you need for your health or life’s unexpected moments.
  • Work-Ready Equipment: Get the tools you need to succeed, provided upon request.
  • Hybrid Work Model: Enjoy the best of both worlds with a mix of in-office collaboration and remote flexibility.
  • Learning & Growth Opportunities: Training and resources tailored to your role and department.
  • Supportive & Collaborative Team Culture: Work alongside team members who genuinely have your back
  • Team Recognition & Action Awards: Celebrate wins and contributions in meaningful ways.
  • Employee Referral Program: Earn rewards for bringing amazing talent to our team.


 

About the Role

As a Client Success Manager, you will play a pivotal role in nurturing and expanding relationships with our existing A.I. platform clients. Your primary focus will be on enhancing the client experience through training and technical issue resolution, ensuring satisfaction, and strategically preventing churn. If you’re a dedicated, well-versed, and experienced self-starter who values a commitment to exceptional customer service and building long-term partnerships with clients, we want you on our Alexa Translations team.

Responsibilities
  • Build and maintain strong client relationships with A.I. platform clients through the trial and subscription stages by serving as the point of contact for client inquiries, support requests, and issue resolution.
  • Guide new clients through the implementation process, ensuring a smooth transition to our A.I. platform. 
  • Develop a deep understanding of our A.I. platform to effectively communicate product benefits and address clients' queries. 
  • Participate in Quarterly Business Review meetings with the Business Development Director to gather customer feedback and ensure customer retention. 
  • Handle client objections, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution of client issues or technical concerns raised. 
  • Ensure high client satisfaction by acting as the liaison between client stakeholders, and internal teams, demonstrating a strong ability to understand and translate complexities to all stakeholders.
  • Monitor and report on customer satisfaction and client retention metrics through the use of Client Relationship Management (CRM) tools and other systems.
 Requirements
  • 4+ years of experience in client success or similar roles.
  • Full proficiency in professional-level English and French is a requirement.
  • Experience working in the language translation industry is a valuable asset.
  • Demonstrated experience in B2B SaaS and providing technical support.
  • Proven ability to manage and develop relationships with C-level executives and senior managers.
  • Proficient in Microsoft Suite (Word, Excel, PowerPoint) and Google Suite (Gmail, G-drive)
  • Working knowledge and proficiency using CRM software (Salesforce, Hubspot, etc.)
 Education
  • College diploma, university degree, or equivalent 
  • Bilingual (English/French)
 General Expertise
  • Superior organizational skills - able to work on multiple projects simultaneously, meet tight deadlines, manage changing priorities, and work under pressure.
  • Very strong work ethics and interpersonal skills are essential to develop trusted relationships.
  • Represent the brand with sophistication and impeccable presentation through strong written and oral communication skills.
  • Organized, analytical, and methodical with strong attention to detail.
  • A deep understanding of account management principles, strategies, and tactics. 
  • Strong problem-solving skills to address client concerns and ensure a positive client experience.
  • Process-driven to ensure that the sales cycle is optimized and client retention is maximized
 Hours of Work
  • hours of operation are 9:00 am – 5:30 pm EST Monday to Friday.

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