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Director Client Success Jobs in Quebec (NOW HIRING)

UV Assurance

Driven by client success and performance results; Proficiency in MS Office suite and major sales software.

UV Assurance

Driven by client success and performance results; * Proficiency in MS Office suite and major sales software.

UV Assurance

Driven by client success and performance results; * Proficiency in MS Office suite and major sales software.

CXG

Responsable de la reussite client

Montreal, QC

Vous etes responsable de la bonne execution de vos projets et de la qualite des livrables delivres, avec un impact direct sur la satisfaction client et la performance des missions. Vous prenez en ...

CXG

Responsable de la reussite client

Montreal, QC · On-site

Vous etes responsable de la bonne execution de vos projets et de la qualite des livrables delivres, avec un impact direct sur la satisfaction client et la performance des missions. Vous prenez en ...

Medfar

Data Transfer Team Lead

Montreal, QC · Hybrid

Reporting to the Director of Deployment, you will act both as a technical reference and as a people ... client success guide our days. At MEDFAR, we promote efficiency and excellence in healthcare by ...

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All JobsClient Success JobsDirector Client Success JobsDirector Client Success Jobs in Quebec

Director Client Success information

See Quebec salary details

$25.5K

$81.5K

$174K

How much do director client success jobs pay per year?

As of Jun 15, 2026, the average yearly pay for director client success in Quebec is $81,459.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $103,000.00 per year, depending on experience, location, and employer.

What does a Director of Client Success do?

A Director of Client Success is responsible for overseeing the client success team and ensuring that clients achieve their desired outcomes with a company's products or services. This role involves developing strategies to improve client satisfaction, retention, and growth, as well as managing client relationships and resolving issues proactively. Directors of Client Success often collaborate with sales, product, and support teams to deliver a seamless customer experience and drive business results.

How does a Director of Client Success typically collaborate with other departments to ensure client satisfaction?

A Director of Client Success often works closely with teams such as Sales, Product, and Support to deliver a seamless experience for clients. They act as a bridge, communicating client feedback and needs to product teams for enhancements, and partnering with sales to identify upsell or renewal opportunities. Regular cross-departmental meetings and strategic planning sessions are common, ensuring that all teams are aligned on client goals and challenges. This collaborative environment helps anticipate issues, address them proactively, and foster long-term client relationships.

What is the difference between Director Client Success vs Customer Success Manager?

AspectDirector Client SuccessCustomer Success Manager
ResponsibilitiesOversees multiple client accounts, develops strategies, manages teams, and ensures overall client satisfaction at a strategic level.Manages individual client accounts, provides support, onboarding, and ensures client retention on a day-to-day basis.
Required CredentialsBachelor's degree, experience in client success, leadership skills, and often industry-specific certifications.Bachelor's degree, experience in customer service or success, strong communication skills.
Work EnvironmentLeadership role within a team, often in an office setting, collaborating with sales, marketing, and product teams.Client-facing role, working directly with customers, often in an office or remote setting.

The main difference between a Director Client Success and a Customer Success Manager lies in scope and responsibility. The Director focuses on strategic oversight and team management, while the Customer Success Manager handles individual client relationships. Both roles require relevant experience and industry knowledge, but the Director role involves higher-level planning and leadership.

What are the key skills and qualifications needed to thrive as a Director of Client Success, and why are they important?

To thrive as a Director of Client Success, you need strong leadership abilities, deep knowledge of customer success methodologies, and relevant experience—often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Outstanding communication, strategic thinking, and conflict resolution skills help you build relationships and drive team performance. These competencies are vital for retaining clients, increasing satisfaction, and ensuring the growth and success of both your clients and your organization.
What are the most commonly searched types of Client Success jobs in Quebec? The most popular types of Client Success jobs in Quebec are:
What job categories do people searching Director Client Success jobs in Quebec look for? The top searched job categories for Director Client Success jobs in Quebec are:
Director Client Success jobs near you
Infographic showing various Director Client Success job openings in Quebec as of June 2026, with employment types broken down into 88% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $81,459 per year, or $39.2 per hour.

Director, Business development

UV Assurance

On-site, Remote

Full-time

Medical, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Responsibilities Reporting to the National Vice President, Business Development and Marketing, Individual Insurance and Investment, the successful candidate’s primary objective will be to develop the Individual Insurance and Investment business lines, principally in the specific territories assigned. Tasks Develop and grow new business relationships, primarily in assigned territories; Develop in-depth knowledge and promotion of individual life insurance, living benefits and investment products; Ensure that annual sales targets and persistency requirements are met; Maintain and follow performance indicators to evaluate possible improvements; Develop and maintain a broad level of knowledge of UV Insurance technology tools available to partners; Act as a resource person for the team to support them in more complex analysis projects; Develop and customize sales concepts related to the target market; Drive adoption of company products and services among advisors and general agents; Coordinate and conduct a set number of one-on-one or group meetings with advisors and general agents; Develop, explain and personalize sales concepts and respond effectively to requests for information about our products; Engage high-potential advisors to establish new business relationships; Work closely with the Inside Sales Team and peers to support coordinated business development in a collaborative environment; Design, organize and conduct training sessions on our products, sales concepts and various company software; Assist advisors in the resolution of complex cases and in developing their business; Actively participate in promotional events; Represent UV Insurance in social or business activities organized by general agents, advisors or partners; Participate in the development, implementation and execution of activities necessary for achieving objectives; Participate in the development of positioning strategies for our insurance and investment products; Gather information from advisors and the network to improve the competitiveness and marketing of our products; Support team collaboration through active meeting participation; Contribute to change management efforts involving digital transformation, new product integration, and market development; Collaborate with the Privacy Officer in the implementation of security measures, policies, and other frameworks related to the protection of personal information; Ensure that security measures, policies, and other frameworks related to the protection of personal information are read, understood, and applied by the team; All other related tasks. Particularities and Benefits Flexible working hours of 35 hours per week, during the day; Group insurance; Remote working possible; Complimentary coffee; Preferred rates on insurance products; Full gym and group classes offered; Continuous training encouraged; Generous annual vacation policy; Personal days; Defined benefit pension plan; Health and wellness program; Certified as a Standard Healthy enterprise.

This job description is not a definitive description. Any other tasks may be requested depending on the needs of the company. At UV Insurance, we firmly believe that our team's strength lies in its diversity of backgrounds, identities and experiences.

We are committed to providing an inclusive, respectful and equitable work environment for all. We particularly welcome applications from Indigenous people, people with disabilities, members of the 2SLGBTQI community, women, and people of colour, as well as those from other historically marginalized groups. If you require any adjustments during the recruitment process, please let us know, we are here to support you.

Your talent, your voice, and your vision matter. Education Bachelor's degree in business administration, finance, actuarial science or other related disciplines is an asset; Licence to practice as a financial security advisor in life and health insurance is an asset or will be required as part of his/her duties. Experience A minimum of 3 to 5 years of experience in individual insurance and investment-retirement, specifically in business development; Significant experience in building strong business relationships with general agents and advisors is essential.

Skills, competencies or qualifications required Excellent knowledge of insurance and investment products; Strong aptitude for: Developing new business relationships communication and interpersonal relations technological innovations aimed at developing emerging markets analysis and problem resolution Bilingualism an asset (English and French), both spoken and written; Self-driven with a commitment to surpassing goals; Available to travel frequently; Strong planning and organizational abilities with a high degree of autonomy; Driven by client success and performance results; Proficiency in MS Office suite and major sales software.

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