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Director Client Success Jobs Near Me

CBRE

Client Success Manager - Columbus/Remote

Columbus, OH · On-site +1

$100K/yr

The Client Success Manager is the primary point of contact for both clients and CBRE account teams ... Serve as the primary point of contact for CBRE account teams (IFM leads, account directors) and ...

Impact.com

Customer Success Director

Columbus, OH · Remote

$110K - $135K/yr

As a Customer Success Director (CSD) at impact.com, you will play a key individual contributor role ... Enhance Impact's presence within client organizations by cultivating relationships and conducting ...

Payliance

Client Support Advocate

Columbus, OH · On-site +1

If you're looking to join a team where client success drives your work, and where advocacy and ... direct partnership with the VP, Strategic Customer Support . This role is ideal for a detail ...

Payliance

Client Support Advocate

Columbus, OH · On-site

If you're looking to join a team where client success drives your work, and where advocacy and ... direct partnership with the VP, Strategic Customer Support . This role is ideal for a detail ...

Payliance

Client Support Advocate

Columbus, OH · On-site

If you're looking to join a team where client success drives your work, and where advocacy and ... direct partnership with the VP, Strategic Customer Support . This role is ideal for a detail ...

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As of Aug 31, 2026, the average yearly pay for director client success in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

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Director Client Success jobs near you
A map of the United States highlighting the number of Director Client Success job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Director Client Success job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Client Success Manager - Columbus/Remote

CBRE

Columbus, OH • On-site, Remote

$100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

CBRE rating

8.1

Company rating: 8.1 out of 10

Based on 351 frontline employees who took The Breakroom Quiz

109th of 499 rated business services

Job description

About the Role:
As a CBRE Client Services Manager, you will be responsible for managing operational activities for client services teams
in small to medium-sized markets or regions. This job is part of the Client Services Job Function. They are responsible for providing daily advice and support to clients that need assistance with business products and services.
This role is 100% remote and we will consider candidates in the Central and Eastern time zones. Anticipated hours will be Monday - Friday from 8:00 - 5:00 local time.
What You'll Do:
  • The Client Success Manager is the primary point of contact for both clients and CBRE account teams that leverage OnDemand. This role acts as the bridge between clients and operations, ensuring that OnDemand delivers a consistent, scalable, and governable customer experience while supporting growth, profitability, and long-term client success.
  • Serve as the primary point of contact for CBRE account teams (IFM leads, account directors) and client-facing stakeholders that leverage the OnDemand team, inclusive of Shared Technician
  • Own the client satisfaction, NPS, and retention metrics for every assigned account
  • Conduct formal quarterly business reviews with accounts, presenting performance data, trends, and strategic recommendations
  • Manage all formal client communication related to service levels, program updates, scope changes, and escalations
  • Present Shared Tech as a self-perform solution to account teams and client stakeholders who are currently using 3P vendors for in-scope work
  • Partner with business development on any RFP, renewal, or expansion conversation
  • Serve as the escalation point when a client or account team raises a service delivery concern.

What You'll Need:
  • Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
  • Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
  • Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
  • Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
  • In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  • Extensive organizational skills with a strong inquisitive mindset.

Why CBRE?
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
  • Benefits start 1st of the month after start date: Medical, dental vision, PTO, 401k, etc.
  • Internal advancement available after 6-month mark
  • Work/life balance
  • Competitive Pay

Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
*Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Client Success Manager position is $90,000 annually and the maximum salary for the Client Success Manager position is $100,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.
Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
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About CBRE

Sourced by ZipRecruiter

The real estate industry is undergoing significant and exciting change, increasingly driven by data and technology. At CBRE, the world's premier commercial real estate services company, we empower teams to take ownership over that technology and shape it, offering both nimble, research-driven product design and the resources of a Fortune 500 business. We approach culture with intention, valuing camaraderie, collaboration, inclusivity and a healthy work/life balance. The user experience team is passionate about the quality, usability, and simplicity of the experiences we create. Individuals in these roles gather these key user insights, and then use them to inspire and inform product strategy and design solutions. We partner closely with each other, engineering, and product management to create innovative, usable, great-looking products.

Industry

Real estate

Company size

10,000+ Employees

Headquarters location

Dallas, TX, US

Year founded

1906

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