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Director Client Success Jobs in Texas (NOW HIRING)

Selerix

Director, Client Success - BenAdmin Department: Client Success Reports To: Vice President, Client Success Location: Plano, TX Columbia, SC Indianapolis, IN New Orleans, LA Remote What It Means to Be ...

SOLUTIONARA INC

Be Seen First

Director - Client Delivery & Global Delivery

Sugar Land, TX · On-site

$160K - $180K/yr

Director - Client Delivery & Global Delivery Location: Sugar Land, Texas (Hybrid) Travel: Up to 25 ... Our success is measured by the business outcomes we deliver--not the number of billable hours. Our ...

New

SOLUTIONARA INC

Be Seen First

Director - Client Delivery & Global Delivery

Sugar Land, TX · On-site

$160K - $180K/yr

Director - Client Delivery & Global Delivery Location: Sugar Land, Texas (Hybrid) Travel: Up to 25 ... Our success is measured by the business outcomes we deliver--not the number of billable hours. Our ...

New

Bankjoy

Client Success Manager

Austin, TX · On-site

You'll work closely with our Director of Client Success, Implementation, Tech Support, and Product teams to ensure every client gets maximum value from Bankjoy's platform. The ideal candidate is ...

IMPACT DIRECTORS LLC

Client Success Manager

Houston, TX · On-site

$16 - $18/hr

In Person Position Overview Impact Directors LLC is seeking a Client Success Manager to oversee client communication workflows, account coordination activities, and operational support functions ...

IMPACT DIRECTORS LLC

Client Success Manager

Houston, TX · On-site

$16 - $18/hr

In Person Position Overview Impact Directors LLC is seeking a Client Success Manager to oversee client communication workflows, account coordination activities, and operational support functions ...

DebtBlue LLC

Client Success Manager

Richardson, TX · On-site

The Client Success Manager reports to the Director of Fulfillment. Duties amp; Responsibilities: * Recruit, mentor, coach, and develop Client Success Specialists while fostering a culture of ...

Employer Flexible

Client Success Specialist

Houston, TX · On-site

Director of Client Success / New & Emerging Markets Locations: Open to one of the following offices - Billings, MT, Oklahoma City, OK, Houston, TX, Dallas, TX, Austin, TX, or San Antonio, TX FLSA ...

Employer Flexible

Client Success Specialist

Houston, TX · On-site

Director of Client Success / New & Emerging Markets Locations: Open to one of the following offices - Billings, MT, Oklahoma City, OK, Houston, TX, Dallas, TX, Austin, TX, or San Antonio, TX FLSA ...

Employer Flexible

Client Success Specialist

Houston, TX · On-site

Director of Client Success / New & Emerging Markets Locations: Open to one of the following offices - Billings, MT, Oklahoma City, OK, Houston, TX, Dallas, TX, Austin, TX, or San Antonio, TX FLSA ...

JPMorgan Chase & Co

Client Success Manager

Plano, TX · On-site

As a Client Success Regional Manager, you will have the opportunity to lead a dynamic team, drive ... Ability to influence others without direct supervision * Ability to provide quantifiable management ...

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Showing results 1-20

All JobsClient Success JobsDirector Client Success JobsDirector Client Success Jobs in Texas

Director Client Success information

See Texas salary details

$35.9K

$113.1K

$166.8K

How much do director client success jobs pay per year?

As of Aug 6, 2026, the average yearly pay for director client success in Texas is $113,135.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,000.00 and $135,600.00 per year, depending on experience, location, and employer.

What is the difference between Director Client Success vs Customer Success Manager?

AspectDirector Client SuccessCustomer Success Manager
ResponsibilitiesOversees multiple client accounts, develops strategies, manages teams, and ensures overall client satisfaction at a strategic level.Manages individual client accounts, provides support, onboarding, and ensures client retention on a day-to-day basis.
Required CredentialsBachelor's degree, experience in client success, leadership skills, and often industry-specific certifications.Bachelor's degree, experience in customer service or success, strong communication skills.
Work EnvironmentLeadership role within a team, often in an office setting, collaborating with sales, marketing, and product teams.Client-facing role, working directly with customers, often in an office or remote setting.

The main difference between a Director Client Success and a Customer Success Manager lies in scope and responsibility. The Director focuses on strategic oversight and team management, while the Customer Success Manager handles individual client relationships. Both roles require relevant experience and industry knowledge, but the Director role involves higher-level planning and leadership.

What are the most commonly searched types of Client Success jobs in Texas? The most popular types of Client Success jobs in Texas are:
What are popular job titles related to Director Client Success jobs in Texas? For Director Client Success jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Director Client Success jobs in Texas look for? The top searched job categories for Director Client Success jobs in Texas are:
What cities in Texas are hiring for Director Client Success jobs? Cities in Texas with the most Director Client Success job openings:
Director Client Success jobs near you
Infographic showing various Director Client Success job openings in Texas as of July 2026, with employment types broken down into 100% Full Time. Highlights an 46% In-person, and 54% Remote job distribution, with an average salary of $113,135 per year, or $54.4 per hour.

Director, Client Success

Selerix

On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Job Title: Director, Client Success - BenAdmin
Department: Client Success
Reports To: Vice President, Client Success
Location: Plano, TX Columbia, SC Indianapolis, IN New Orleans, LA Remote
What It Means to Be a Director at Selerix
The Director level at Selerix is a functional leadership role. Directors lead a function or multiple teams, are accountable for operational outcomes and cross-functional delivery, and are responsible for developing the team that reports to them. The critical shift at this level is from doing the work yourself to building the systems, coaching, and standards that let others deliver it at scale - and from functional advocacy to enterprise thinking. Directors are expected to lead with data: using metrics to identify root causes, make resourcing decisions, and communicate the state of their function with clarity at the executive level.
Job Summary
The Director, Client Success - BenAdmin leads one of three BenAdmin Client Success teams, owning retention, lifecycle delivery quality, and client satisfaction across Selerix's core benefits administration portfolio. This role builds and develops a team of Client Success Managers, contributes to the operating systems and playbooks that make delivery scalable, and ensures the BenAdmin CSM team functions as the relationship quarterback for the full client experience - coordinating with ACA, System Configuration, Data Services, Shared Services, and the Benefits Support Center. This role also plays a central part in embedding Diversified Services offerings - Engage adoption, FSA/HSA, and COBRA awareness - into the BenAdmin client touch point framework as a growth channel for those product lines.
What Your Days Look Like
Developing your CSMs. You're coaching Client Success Managers on client engagement, escalation management, renewal and retention execution, and ownership of portfolio outcomes. Your 1:1s cover portfolio health, individual performance, and development, not just status. You see who's managing their book well and who's in reactive mode, and you intervene before the client does.
Owning your team's performance. You're tracking retention, lifecycle milestone delivery, escalation patterns, and health scores, and when something is off, you're identifying root cause and driving a fix. You're in regular cross-functional conversations with System Configuration, Data Services, ACA, and Sales, and you own the escalation path when delivery issues affect the client experience across your portfolio.
Operating as a leadership team member. The First Team principle applies at this level. You're not just an advocate for your team, you're contributing to how the broader organization runs. You're building peer relationships with other BenAdmin CS leaders and cross-functional partners, and bringing patterns and risks forward proactively rather than after they become crises.
Key Responsibilities
  • Coach direct reports on client engagement, escalation management, renewal and retention execution, and accountability for portfolio outcomes
  • Build succession depth across the CSM team so the function isn't dependent on any single person
  • Own the hiring standard for the team and ensure every new hire has a structured 30/60/90-day onboarding plan
  • Hold CSMs accountable for client engagement quality, book-of-business health, and revenue retention
  • Own the team's operating cadence, including 1:1s, team meetings, and cross-functional check-ins
  • Deliver on the BenAdmin client experience standard across the full lifecycle, from implementation through renewal and expansion
  • Ensure your CSMs function as the unified relationship owner for clients using multiple Selerix services
  • Ensure COBRA, FSA/HSA, and Engage are systematically introduced across the client touchpoint framework
  • Own your team's contribution to gross and net revenue retention, tracking and reporting monthly
  • Contribute to the renewal management standard, including 120-day advance renewal preparation and forecasting
  • Identify expansion signals across your portfolio and partner with Sales on commercial follow-up
  • Contribute to client health scoring standards, moving the function toward a systematic early warning model
  • Coordinate with Shared Services on task routing to preserve CSM capacity for relationship work
  • Build peer relationships across the BenAdmin CS team and with cross-functional leaders to keep norms and playbooks consistent
What Success Looks Like in Year One
Retention performance within your team's portfolio is visible, legible, and improving. Your CSMs have clear goals, regular development conversations, and are being actively coached, not just managed. Selerix's additional services offerings are systematically embedded in the client touchpoint framework across your book, not left to individual initiative. Your cross-functional relationships are collaborative and accountable, and executive leadership is never surprised.
Qualifications
  • 5+ years in progressively senior leadership roles, including at least 2 years directly leading a team of client-facing individual contributors managing a combined book of business up to $20M
  • Demonstrated track record of building a high-performing CS team, not just inheriting or maintaining one
  • Deep experience in benefits administration, HR technology, or SaaS client success, sufficient to set the quality standard and recognize gaps
  • Experience managing cross-functional complexity across System Configuration, Data Services, ACA, Shared Services, and Benefits Support Center
  • Data fluency, with comfort using metrics to diagnose problems, make decisions, and communicate with executive leadership
  • Cross-functional credibility, with the ability to build peer relationships and drive outcomes across multiple teams
  • Executive communication skills, with the ability to distill complex functional realities clearly for VP and C-suite audiences
Nice to Have
  • Familiarity with ACA compliance
  • Experience with HubSpot, Monday.com, and TrakStar
  • Experience building or evolving a client health scoring model
Education
Bachelor's degree or equivalent experience
Must be eligible for US employment
Benefits
    • Medical, Dental and Vision insurance
    • 4 weeks paid time off (PTO)
    • 9 paid holidays
    • Tuition Reimbursement
    • 401K (with match)
    • Basic Life
    • Long-Term Disability

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