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Director Client Success Jobs in Austin, TX (NOW HIRING)

Bankjoy

Client Success Manager

Austin, TX · On-site

You'll work closely with our Director of Client Success, Implementation, Tech Support, and Product teams to ensure every client gets maximum value from Bankjoy's platform. The ideal candidate is ...

Rival

Director of Client Success, Arrive Fresh

Austin, TX · On-site

$100 - $130/hr

Who We Want As the Director of Client Success for Arrive Fresh, you will assume a critical leadership role in driving the performance, operational strategy, and growth of our produce and floral ...

Indeed Flex

Client Success Manager

Austin, TX · On-site

Proven ability to influence and coordinate cross-functional teams without direct authority, driving ... Own the success of a portfolio of client accounts, ensuring contractual service levels and key ...

Watermark Insights

Client Success Manager

Austin, TX · On-site

$70K - $75K/yr

About The Role As a Client Success Manager, you will collaborate with clients to ensure they fully ... Experience presenting and positioning solution ROI to Deans, Directors, and institutional ...

Watermark-Insights

Client Success Manager

Austin, TX · On-site

$70 - $75/hr

About The Role As a Client Success Manager, you will collaborate with clients to ensure they fully ... Experience presenting and positioning solution ROI to Deans, Directors, and institutional ...

watermark

Client Success Manager

Austin, TX · On-site

$70K - $75K/yr

About The Role As a Client Success Manager, you will collaborate with clients to ensure they fully ... Experience presenting and positioning solution ROI to Deans, Directors, and institutional ...

Papaya Global

VP Client Success

Austin, TX · On-site +1

$138K - $177K/yr

We are seeking a VP, Client Success to lead Papaya's global Account Management and Client Success ... The VP will lead a multi-layered international team, including Regional Directors, and drive ...

Visa

Senior Consultant, Client Success

Austin, TX · On-site

We are seeking an experienced and client-focused Senior Consultant, Client Success Manager to ... Proven ability to lead through influence, drive outcomes without direct people management ...

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All JobsClient Success JobsDirector Client Success JobsDirector Client Success Jobs in Austin, TX

Director Client Success information

See Austin, TX salary details

$38.2K

$120.4K

$177.4K

How much do director client success jobs pay per year?

As of Sep 4, 2026, the average yearly pay for director client success in Austin, TX is $120,367.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,700.00 and $144,200.00 per year, depending on experience, location, and employer.

What is the difference between Director Client Success vs Customer Success Manager?

AspectDirector Client SuccessCustomer Success Manager
ResponsibilitiesOversees multiple client accounts, develops strategies, manages teams, and ensures overall client satisfaction at a strategic level.Manages individual client accounts, provides support, onboarding, and ensures client retention on a day-to-day basis.
Required CredentialsBachelor's degree, experience in client success, leadership skills, and often industry-specific certifications.Bachelor's degree, experience in customer service or success, strong communication skills.
Work EnvironmentLeadership role within a team, often in an office setting, collaborating with sales, marketing, and product teams.Client-facing role, working directly with customers, often in an office or remote setting.

The main difference between a Director Client Success and a Customer Success Manager lies in scope and responsibility. The Director focuses on strategic oversight and team management, while the Customer Success Manager handles individual client relationships. Both roles require relevant experience and industry knowledge, but the Director role involves higher-level planning and leadership.

What are the most commonly searched types of Client Success jobs in Austin, TX?

The most popular types of Client Success jobs in Austin, TX are:

What are popular job titles related to Director Client Success jobs in Austin, TX?

For Director Client Success jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Director Client Success jobs in Austin, TX look for?

The top searched job categories for Director Client Success jobs in Austin, TX are:

What cities near Austin, TX are hiring for Director Client Success jobs?

Cities near Austin, TX with the most Director Client Success job openings:

Director Client Success jobs near you
Infographic showing various Director Client Success job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $120,367 per year, or $57.9 per hour.

Director, Client Success - Austin, TX (Hybrid)

Luxury Presence

Austin, TX • On-site

$160K - $190K/yr

Full-time

Posted 4 days ago

Job description

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business.
Why This Role Matters
Retention is how a subscription business compounds. As we scale toward $100M in ARR, the Client Success organization is at an inflection point: we have a large and growing base of clients, a talented CSM team, and a real opportunity to turn great client outcomes into durable, expanding revenue.
We're looking for a Director of Client Success to lead our CSM organization in Austin. You will lead a team of CSM managers and their CSMs, own the gross and net retention numbers, and build the operating model that lets us keep clients successful at scale. This is a builder's seat. You'll shape how the team is structured, how we score client health, how we run renewals and expansion, and how we coach a team to a consistently high bar.
You must be AI-forward. We expect our leaders to use AI and automation to extend team capacity, deepen client coverage, and make sharper decisions from data.
What You'll Own
Retention and Expansion
  • Own gross revenue retention and net revenue retention for the CSM book
  • Build and run the renewal and at-risk motions that protect recurring revenue
  • Partner with the team to grow upsell and expansion revenue across the base
  • Own a reliable retention and expansion forecast leadership can trust
Team Leadership
  • Lead, hire, and develop a team of CSM managers and their CSMs
  • Set clear targets and a coaching cadence so every rep knows the bar and how they're tracking
  • Manage performance directly, developing top performers and moving strugglers into better standing or out of the role
  • Build a high-ownership, low-ego culture that clients and teammates want to work with
Operating Model and Systems
  • Establish segmented coverage so the right clients get the right level of attention
  • Build a client health scoring model and the playbooks that act on it
  • Shape the QBR and business-review motion for high-value accounts
  • Use AI and automation to scale coverage and free the team to focus on the highest-impact work
Cross-Functional Leadership
  • Partner with Sales, Onboarding, Support, and Product to drive outcomes CS doesn't fully control
  • Represent the voice of the client inside the company and turn client signal into action
What We're Looking For
Experience
  • 8+ years in Client Success or account management, with at least 3 years leading leaders (managing managers)
  • Proven track record owning and hitting gross and net retention or renewal and expansion targets
  • Experience scaling a CS team in a high-growth SaaS or subscription business
  • Built operating infrastructure before: health scoring, segmentation, playbooks, forecasting
Leadership and Mindset
  • Deeply execution-oriented with a strong sense of ownership over the number and the team
  • Hires and coaches well, and is willing to have hard performance conversations
  • Comfortable operating in complexity and ambiguity, and building where structure doesn't yet exist
  • Data-driven, and AI-forward in how you scale a team
Nice to Have
  • Experience in proptech, real estate technology, or serving SMB and entrepreneur clients
Compensation
  • Base salary: $160,000 - $190,000
  • Annual performance bonus
  • Equity
  • Comprehensive benefits

This is a hybrid role based in Austin, TX, with several days per week in our Austin office.
Join us in shaping the future of real estate
The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages.
We're a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition.
Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We're backed by world-class investors, including Bessemer Venture Partners, NextEquity Partners, Toba Capital, and Switch Ventures, and have raised $89 million to date.
More than 18,000 real estate businesses rely on our platform, including 30% of the Wall Street Journal RealTrends top agents and teams. Additionally, many of the industry's most powerful brokerages rely on Luxury Presence as a trusted business partner.
Every year since 2020, Luxury Presence has ranked on BuiltIn's Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we've received several Tech100 Awards, and we just scored an Inman Innovation Award for Best AI-Powered Platform.
Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Recruitment Notice: Luxury Presence employees will only contact candidates from an @luxurypresence.com email address. We may work with trusted recruiting partners who will contact you from their company's email domain. If you have questions about the authenticity of a recruiting communication, please contact [email protected].We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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