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Client Success Manager Jobs in Austin, TX (NOW HIRING)

Bankjoy

Client Success Manager

Austin, TX · On-site

Position Overview We are looking for a Client Success Manager to join our growing CSM team as we scale our client base across credit unions and community banks nationwide. You will own a portfolio of ...

Indeed Flex

Client Success Manager

Austin, TX · On-site

What you'll need * 1+ year of experience in Account Management, Customer Success, Client Services, or a similar customer-facing role, preferably within staffing, recruitment, workforce solutions ...

Luxury Presence

Client Success Manager I

Austin, TX · Hybrid

$70K - $90K/yr

We're looking for a Client Success Manager I to join our growing Client Success team. Are you passionate about helping clients succeed? Do you love learning the ins and outs of a product and ...

Luxury Presence

Client Success Manager I

Austin, TX · Hybrid

We're looking for a Client Success Manager I to join our growing Client Success team. Are you passionate about helping clients succeed? Do you love learning the ins and outs of a product and ...

Luxury Presence

Client Success Manager I

Austin, TX · On-site

We're looking for a Client Success Manager I to join our growing Client Success team. Are you passionate about helping clients succeed? Do you love learning the ins and outs of a product and ...

Luxury Presence

Client Success Manager II

Austin, TX · On-site

$75K - $100K/yr

We're looking for a Client Success Manager II to join our growing Client Success team. Do you love real estate? Do you enjoy talking to clients a lot? Are you hyper-organized, and project oriented?

Luxury Presence

Client Success Manager II

Austin, TX · Hybrid

$75K - $100K/yr

We're looking for a Client Success Manager II to join our growing Client Success team. Do you love real estate? Do you enjoy talking to clients a lot? Are you hyper-organized, and project oriented?

Luxury Presence

Client Success Manager II

Austin, TX · Hybrid

$75K - $100K/yr

We're looking for a Client Success Manager II to join our growing Client Success team. Do you love real estate? Do you enjoy talking to clients a lot? Are you hyper-organized, and project oriented?

Visa

Senior Consultant, Client Success

Austin, TX · On-site

Manage Strategic Banking Relationships: Own the day-to-day and strategic client success relationship for Tier 1 and Tier 2 banking clients, building trusted partnerships with business, operational ...

360Connect

Client Success Support - B2B

Austin, TX · On-site

Manage a book of business from the Onboarding through complete life cycle of the customer * Provide ongoing support to our Client Success Managers, and Senior Client Success Managers to include:

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Client Success Manager information

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$32.2K

$82.3K

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How much do client success manager jobs pay per year?

As of Aug 3, 2026, the average yearly pay for client success manager in Austin, TX is $82,314.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What does a client success manager do?

A client success manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and satisfaction. They often coordinate with sales, support, and product teams, using tools like CRM software to monitor client health and identify opportunities for upselling or renewal. The role requires strong communication skills and a focus on customer outcomes.
More about Client Success Manager jobs
What are the most commonly searched types of Client Success jobs in Austin, TX? The most popular types of Client Success jobs in Austin, TX are:
What are popular job titles related to Client Success Manager jobs in Austin, TX? For Client Success Manager jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Client Success Manager jobs in Austin, TX look for? The top searched job categories for Client Success Manager jobs in Austin, TX are:
What cities near Austin, TX are hiring for Client Success Manager jobs? Cities near Austin, TX with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Austin, TX as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 13% Part Time, and 7% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $82,314 per year, or $39.6 per hour.

Client Success Manager

Bankjoy

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Who We Are
Bankjoy is a Y Combinator and Bessemer Venture Partner backed FinTech startup. We are changing the way community banks and credit unions do business, enabling them to become tech-driven and digital first. Bankjoy provides modern digital banking products including mobile banking, online banking, online account opening, loan origination, and conversational AI. Our mission is to revolutionize banking tech infrastructure by leading digital transformation at financial institutions - big and small.
Position Overview
We are looking for a Client Success Manager to join our growing CSM team as we scale our client base across credit unions and community banks nationwide.
You will own a portfolio of clients end-to-end - driving product adoption, leading executive business reviews, managing renewals, identifying upsell opportunities, and serving as the primary relationship owner for your accounts. You'll work closely with our Director of Client Success, Implementation, Tech Support, and Product teams to ensure every client gets maximum value from Bankjoy's platform.
The ideal candidate is proactive, relationship-driven, and commercially minded - someone who genuinely cares about client outcomes, knows how to navigate complex organizations, is comfortable engaging executive stakeholders, and can balance a high volume of accounts while taking a strategic approach to long-term client success.
Key Responsibilities
Client Relationship Management
  • Own a portfolio of credit union and community bank clients, serving as their primary point of contact at Bankjoy
  • Build and maintain strong, trusted relationships with client stakeholders, from day-to-day administrators to executive sponsors
  • Become a trusted advisor to executive stakeholders by providing strategic recommendations that align Bankjoy solutions with each client's business objectives
  • Conduct regular business reviews and executive meetings to review platform performance, discuss future goals and priorities, identify opportunities for additional value, and align on long-term success
  • Lead onsite client engagements, including preparing executive presentations, facilitating strategic discussions, documenting action items, and ensuring follow-through
  • Serve as the voice of the client internally - ensuring client needs and feedback are surfaced to Product, Engineering, and leadership

Product Adoption & Client Growth
  • Drive product adoption across your portfolio by proactively educating clients on features, best practices, and new releases
  • Develop and execute strategic success plans aligned with each client's business objectives, helping them maximize the value of their Bankjoy investment
  • Identify and lead expansion opportunities within your portfolio by aligning Bankjoy solutions to client business goals and strategic initiatives
  • Track and report on adoption metrics, engagement scores, and account health across your book of business

Renewals & Retention
  • Lead the renewal process for your portfolio, including managing timelines, preparing renewal proposals, presenting pricing recommendations, and negotiating agreements in partnership with the Director of Client Success
  • Proactively identify at-risk accounts and develop mitigation plans before issues escalate
  • Maintain a high client retention rate by ensuring clients consistently see value in Bankjoy's platform
  • Develop and execute account strategies that strengthen executive relationships, improve product adoption, and identify opportunities for long-term growth

Escalation & Issue Resolution
  • Serve as the first line of response for client escalations within your portfolio, triaging issues, coordinating with Tech Support, Product, and Engineering, and providing proactive communication to clients throughout resolution
  • Escalate to the Director of Client Success when situations require senior involvement, providing a clear summary of the issue, actions taken, and recommended next steps
  • Follow up after resolution to ensure client satisfaction, identify opportunities to improve the client experience, and document learnings for future prevention

Cross-Functional Collaboration
  • Partner with Implementation throughout the onboarding process by participating in kickoff meetings and key project milestones to ensure a smooth transition into Customer Success
  • Work closely with Tech Support to ensure timely resolution of client issues and proactive communication during outages or incidents
  • Collaborate with Product to surface recurring client feedback, enhancement requests, and product opportunities that help influence the roadmap
  • Support Marketing with client case studies, testimonials, and advocacy opportunities

What You Bring
  • 5+ years of Client Success, Account Management, or Customer Experience in B2B fintech, banking technology, or enterprise SaaS. Experience supporting financial institutions is strongly preferred.
  • Experience managing a portfolio of 20-30+ accounts simultaneously with a high standard of responsiveness and follow-through
  • Excellent presentation and communication skills with experience leading executive business reviews, onsite meetings, and strategic planning discussions with senior stakeholders
  • Demonstrated track record of driving product adoption, renewals, and expansion opportunities within an assigned book of business
  • Strong relationship management skills with the ability to build trust and credibility across both operational and executive stakeholders
  • Ability to navigate complex client organizations and build relationships across multiple stakeholder levels
  • Comfortable with escalations - you stay calm under pressure, communicate clearly, and drive resolution with urgency
  • Strong organizational skills - you can manage multiple priorities and client needs simultaneously without losing attention to detail
  • Experience working with credit unions, community banks, or digital banking platforms is a strong plus

Nice to Have
  • Familiarity with core banking systems (Corelation, Jack Henry Symitar, Fiserv Portico, CU Answers, or similar)
  • Experience with digital banking platforms or financial technology products
  • Experience using CRM and CS tools (Salesforce, Gainsight, ChurnZero, or similar)
  • Experience supporting clients through platform migrations or major product launches

What You Get
  • A fast-paced and collaborative environment
  • Competitive compensation
  • Stock options at a well-funded startup
  • We cover 100% of medical, dental, and vision premiums for individuals on our base plan, with significant contributions toward all other plan options (USA).
  • We cover 100% of extended medical, dental, and vision premiums for you and your family under our single, comprehensive plan (Canada).
  • Retirement plan with 4% company matching
  • 8 weeks paid parental leave for birthing parents, 4 weeks for non-birthing
  • 3-5 weeks PTO depending on tenure
  • 5 health days
  • 15 holidays
  • End of year shutdown
  • Performance-based bonuses
  • Remote first culture
⚖ Equal Employment Opportunities at Bankjoy
Bankjoy is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Bankjoy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
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