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Client Success Associate Jobs in Austin, TX (NOW HIRING)

Way

Customer Success Associate

Austin, TX

We are seeking a Customer Success Associate to assist clients by leveraging Way for their ... Relay to the Product team all client feedback and contribute to product improvements. * Collaborate ...

Way

Customer Success Associate

Austin, TX

We are seeking a Customer Success Associate to assist clients by leveraging Way for their ... Relay to the Product team all client feedback and contribute to product improvements. * Collaborate ...

NorthPoint Search Group

Associate, Audit

Austin, TX · On-site

Associate, Audit - Austin, TX Who: An early-career audit professional with 1-3 years of public ... To grow your audit career while contributing meaningful work that supports client success. Office ...

Stifel

Client Service Associate

Austin, TX

$14.25 - $19.75/hr

Let's talk about how you can find your place here at Stifel, where success meets success . The Client Services Associate assists one or more Financial Advisor(s) FA(s) with the opening and ...

Stifel

Client Service Associate

Austin, TX · On-site

$14.25 - $19.75/hr

Let's talk about how you can find your place here at Stifel, where success meets success . What You'll Be Doing The Client Services Associate assists one or more Financial Advisor(s) FA(s) with the ...

Stifel

Client Service Associate

Austin, TX

$14.25 - $19.75/hr

Let's talk about how you can find your place here at Stifel, where success meets success . What You'll Be Doing The Client Services Associate assists one or more Financial Advisor(s) FA(s) with the ...

Yardi

Associate Technical Account Manager

Austin, TX · On-site

$31.25 - $32.81/hr

Join our dynamic Procure to Pay Team as an Associate Technical Account Manager (ATAM) and be part ... Champion client success by sharing relevant product features, best practices, and personalized ...

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All JobsClient Success Associate JobsClient Success Associate Jobs in Austin, TX

Client Success Associate information

See Austin, TX salary details

$18.3K

$52.5K

$92.2K

How much do client success associate jobs pay per year?

As of Jul 14, 2026, the average yearly pay for client success associate in Austin, TX is $52,513.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $64,900.00 per year, depending on experience, location, and employer.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What are the key skills and qualifications needed to thrive as a Client Success Associate, and why are they important?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.
What are the most commonly searched types of Client Success jobs in Austin, TX? The most popular types of Client Success jobs in Austin, TX are:
What are popular job titles related to Client Success Associate jobs in Austin, TX? For Client Success Associate jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Client Success Associate jobs in Austin, TX look for? The top searched job categories for Client Success Associate jobs in Austin, TX are:
What cities near Austin, TX are hiring for Client Success Associate jobs? Cities near Austin, TX with the most Client Success Associate job openings:
Client Success Associate jobs near you
Infographic showing various Client Success Associate job openings in Austin, TX as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $52,513 per year, or $25.2 per hour.

Director of Client Success, Arrive Fresh

Arrivelogistics

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Responsibilities
  • Direct the day-to-day operations of the Arrive Fresh Client Success Department, inspiring, motivating, and leading the team to meet corporate and modal objectives.
  • Act as the primary conduit connecting Arrive Fresh client success with the organization’s technology, capacity, finance, and business development departments.
  • Establish and roll out robust Standard Operating Procedures (SOPs) and program designs tailored to temperature-controlled and perishable cold‑chain operations.
  • Collaborate with our Beyond Business Hours leadership team to develop and execute after-hours processes that ensure a seamless 24/7 experience for our customers.
  • Play an integral role in the Client Success forecasting process and drive team accountability to targeted volume, margin, and revenue numbers.
  • Build, manage, and leverage cross-departmental relationships to ensure operational alignment, rapid issue resolution, and service improvements.
  • Partner with our capacity and business development teams to fulfill customer RFP and spot requests in a timely manner.
  • Provide the Arrive Fresh client success team with the training and resources necessary to develop their communication, delegation, customer service and sales skills.
  • Drive technology adoption, specifically with the ArriveNow platform, while identifying and creating automation roadmaps for complex operational tasks.
  • Manage customer implementations and design custom logistics solutions that reduce costs, improve service levels, and increase customer retention.
  • Operate as an escalation contact for your team and our Arrive Fresh clients to resolve supply chain exceptions in service, billing, communication and visibility.
  • Ensure strict adherence to regulatory standards, including the Food Safety Modernization Act (FSMA), Sanitary Transportation of Food (STF), and Perishable Agricultural Commodities Act (PACA).
  • Partner with Employee Success (ES) and Learning & Development (L&D) to address performance lapses, assess turnover, and develop retention‑driven engagement strategies.
  • Navigate and champion organizational change, communicating the "why" behind transitions effectively and fostering an optimistic, solutions‑oriented team culture.

This position has direct supervisory responsibilities over Client Success Associates and Representatives specializing in produce and floral logistics.

Qualifications
  • Bachelor’s Degree in Business Administration, Finance, Supply Chain, or equivalent professional experience preferred.
  • 15+ years of relevant logistics and brokerage experience in third‑party logistics (3PL) or asset‑based providers.
  • 10+ years of dedicated expertise in produce and floral logistics, with deep knowledge of perishable cold‑chain execution.
  • 3+ years of logistics leadership or management experience in a fast‑paced environment.
  • Strong background in account management and customer‑facing solution design.
  • Expert knowledge of regulatory compliance environments including FSMA, STF, and PACA.
  • Advanced proficiency in the Microsoft Office suite (specifically Excel and PowerPoint) for complex data analysis and business presentations.
  • Exceptional communication and interpersonal skills, with a proven ability to inspire, develop, and performance‑manage employees.
Benefits
  • Comprehensive benefits package including medical, dental, vision, life, disability, and supplemental coverage.
  • Matching 401(k) program.
  • Employee Resource Groups to build relationships and find your home at Arrive.
  • Office wide engagement activities, team events, happy hours and more.
  • Casual dress code.
  • Convenient location in Austin, TX, close to the airport and downtown.
  • Free onsite parking.
  • Fully stocked coffee bar with specialty drinks.
  • Onsite gym for wellness.
  • Free counseling sessions through our Employee Assistance Program.
  • Company paid holidays, paid vacation time and wellness days.
  • 100% paid parental leave when you become a new parent.
  • Referral program to get paid to work with your friends.
  • Relocation assistance for non‑local candidates.
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