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Director Client Success Jobs in Ohio (NOW HIRING)

NCS Credit

Director of Client Success

Cleveland, OH · On-site

The Director of Client Success is a strategic and hands-on leader responsible for developing and leading a scalable client success organization that drives customer retention, adoption, expansion ...

NCS Credit

Director of Client Success

Cleveland, OH · On-site

The Director of Client Success is a strategic and hands-on leader responsible for developing and leading a scalable client success organization that drives customer retention, adoption, expansion ...

NCS Credit

Director of Client Success

Cleveland, OH · On-site

The Director of Client Success is a strategic and hands-on leader responsible for developing and leading a scalable client success organization that drives customer retention, adoption, expansion ...

InfoCision

Client Success Manager

Akron, OH

Marketing Reports To: VP / Director of Client Services Job Type: Full-Time, Exempt (Salaried) About the Role We're seeking a results-driven Client Success Manager to lead client accounts, drive ...

InfoCision

Client Success Manager

Akron, OH

Marketing Reports To: VP / Director of Client Services Job Type: Full-Time, Exempt (Salaried) About the Role We're seeking a results-driven Client Success Manager to lead client accounts, drive ...

giftHEALTH Inc

VP of Client Success

Columbus, OH · On-site

$180K - $230K/yr

Director Oversight and Team Leadership: Lead and develop a team of Directors of Client Success who own QBR execution, program reporting, and day-to-day client engagement. Set the standard for client ...

NAMSA

Client Success Program Manager

Northwood, OH

$75K/yr

... Study Directors, and other stakeholders. Engage as an active member of the Global Client Success ... team to troubleshoot system issues, continuously enhance the client journey, and contribute to ...

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Showing results 1-20

All JobsClient Success JobsDirector Client Success JobsDirector Client Success Jobs in Ohio

Director Client Success information

See Ohio salary details

$36.6K

$115.4K

$170.2K

How much do director client success jobs pay per year?

As of Jul 27, 2026, the average yearly pay for director client success in Ohio is $115,448.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,800.00 and $138,300.00 per year, depending on experience, location, and employer.

What does a Director of Client Success do?

A Director of Client Success is responsible for overseeing the client success team and ensuring that clients achieve their desired outcomes with a company's products or services. This role involves developing strategies to improve client satisfaction, retention, and growth, as well as managing client relationships and resolving issues proactively. Directors of Client Success often collaborate with sales, product, and support teams to deliver a seamless customer experience and drive business results.

How does a Director of Client Success typically collaborate with other departments to ensure client satisfaction?

A Director of Client Success often works closely with teams such as Sales, Product, and Support to deliver a seamless experience for clients. They act as a bridge, communicating client feedback and needs to product teams for enhancements, and partnering with sales to identify upsell or renewal opportunities. Regular cross-departmental meetings and strategic planning sessions are common, ensuring that all teams are aligned on client goals and challenges. This collaborative environment helps anticipate issues, address them proactively, and foster long-term client relationships.

What is the difference between Director Client Success vs Customer Success Manager?

AspectDirector Client SuccessCustomer Success Manager
ResponsibilitiesOversees multiple client accounts, develops strategies, manages teams, and ensures overall client satisfaction at a strategic level.Manages individual client accounts, provides support, onboarding, and ensures client retention on a day-to-day basis.
Required CredentialsBachelor's degree, experience in client success, leadership skills, and often industry-specific certifications.Bachelor's degree, experience in customer service or success, strong communication skills.
Work EnvironmentLeadership role within a team, often in an office setting, collaborating with sales, marketing, and product teams.Client-facing role, working directly with customers, often in an office or remote setting.

The main difference between a Director Client Success and a Customer Success Manager lies in scope and responsibility. The Director focuses on strategic oversight and team management, while the Customer Success Manager handles individual client relationships. Both roles require relevant experience and industry knowledge, but the Director role involves higher-level planning and leadership.

What are the key skills and qualifications needed to thrive as a Director of Client Success, and why are they important?

To thrive as a Director of Client Success, you need strong leadership abilities, deep knowledge of customer success methodologies, and relevant experience—often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Outstanding communication, strategic thinking, and conflict resolution skills help you build relationships and drive team performance. These competencies are vital for retaining clients, increasing satisfaction, and ensuring the growth and success of both your clients and your organization.
What are the most commonly searched types of Client Success jobs in Ohio? The most popular types of Client Success jobs in Ohio are:
What are popular job titles related to Director Client Success jobs in Ohio? For Director Client Success jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Director Client Success jobs in Ohio look for? The top searched job categories for Director Client Success jobs in Ohio are:
What cities in Ohio are hiring for Director Client Success jobs? Cities in Ohio with the most Director Client Success job openings:
Director Client Success jobs near you
Infographic showing various Director Client Success job openings in Ohio as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, and 4% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $115,448 per year, or $55.5 per hour.
Director of Client Success

Director of Client Success

NCS Credit

Cleveland, OH • On-site

Other

Posted 10 days ago

Job description

Description

NCS Credit is the leader in providing credit professionals throughout the U.S. and Canada with proactive solutions to secure receivables, minimize credit risk, and improve profitability. We provide superior service and customized solutions to meet the needs of our clients and an engaging and collaborative work environment focused on growth for our employees. We are a TEN-year Top Workplace award winner! Watch our "Join the Team" video https://youtu.be/HqKnRsk5mzQ and be part of the #1 Notice/Lien Service in the country! 


Reports To: Chief Revenue Officer

Department: Client Success

FLSA Status: Exempt


Job Summary: The Director of Client Success is a strategic and hands-on leader responsible for developing and leading a scalable client success organization that drives customer retention, adoption, expansion, and overall client satisfaction. Reporting to the Chief Revenue Officer (CRO), this role oversees Client Support, Customer Success Management, Renewals, Inside Sales/Expansion, and Customer Insights & Analytics, ensuring a seamless and value-driven post-sale customer experience. Partnering closely with Sales, Marketing, Product, Operations, and Technology teams, the Director of Client Success will leverage data, metrics, and best practices to maximize customer outcomes, strengthen long-term client relationships, and support the company's growth objectives.

Requirements

Essential Responsibilities:

  • Develop and execute the overall Client Success strategy, operating model, and organizational structure. 
  • Establish department goals, KPIs, dashboards, and reporting to measure customer and business outcomes. 
  • Lead Customer Success, Client Support, and Inside Sales teams, including talent development and career pathing. 
  • Create scalable customer engagement, onboarding, adoption, retention, renewal, and expansion programs. 
  • Drive customer adoption, value realization, satisfaction, and long-term success with NCS solutions.
  • Develop customer health scoring, success plans, risk identification, and proactive retention strategies. 
  • Own renewal strategy, forecasting, retention programs, and Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) performance. 
  • Identify and execute upsell, cross-sell, and account growth opportunities in partnership with Sales and Marketing. 
  • Leverage customer data and insights to predict retention and growth outcomes, monitor trends, and support strategic decision-making.
  • Serve as the voice of the customer and collaborate cross-functionally to improve the customer experience, resolve issues, and influence products and services.
  • Other duties as assigned.

Competencies

  • Strong communication, collaboration, and executive presentation skills. 
  • Strong analytical skills with the ability to leverage data to drive decisions. 

Education, experience, certifications

  • Bachelor's degree or equivalent experience. 
  • 7+ years of experience in Customer Success, Client Services, Account Management, Professional Services, or related customer-facing leadership roles. 
  • 3+ years of people leadership experience.
  • Proven experience building or transforming customer-facing teams and processes. 
  • Experience managing customer retention, renewals, and growth initiatives. 
  • Experience utilizing CRM and customer success technologies. 

Preferred qualifications

  • Experience within SaaS, fintech, B2B services, credit, construction, or risk management industries. 
  • Experience implementing customer health scoring and customer lifecycle programs. 
  • Background leading multi-functional post-sale organizations. 
  • Experience creating customer success metrics, dashboards, and forecasting models. 

Physical and mental demands

  • Ability to communicate effectively in person, via phone, and email
  • Manual dexterity
  • Near visual acuity
  • Prolonged sitting while viewing a computer monitor
  • Frequent typing and use of keyboard/mouse

NCS Credit is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law. In accordance with the Americans with Disabilities Act (ADA), NCS Credit provides reasonable accommodations to qualified individuals with disabilities. If you need assistance or an accommodation during the application process, please contact hrhelp@ncscredit.com

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