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Client Success Manager Jobs in Ohio (NOW HIRING)

InfoCision

Client Success Manager

Akron, OH

Client Success Manager Department: Marketing Reports To: VP / Director of Client Services Job Type: Full-Time, Exempt (Salaried) About the Role We're seeking a results-driven Client Success Manager ...

InfoCision

Client Success Manager

Akron, OH

Client Success Manager Department: Marketing Reports To: VP / Director of Client Services Job Type: Full-Time, Exempt (Salaried) About the Role We're seeking a results-driven Client Success Manager ...

Drips

Client Success Manager

Cleveland, OH · Remote

Client Success Manager About Drips Drips helps big brands drive 1:1 conversations with large audiences at the most critical moments in the customer journey. We use an AI-powered conversational ...

Drips

Client Success Manager

Cleveland, OH · On-site +1

Client Success Manager About Drips Drips helps big brands drive 1:1 conversations with large audiences at the most critical moments in the customer journey. We use an AI-powered conversational ...

PSST

Client Success Advisor

Middletown, OH · On-site

Support Staff/Client Success Advisor Date Posted: 8/2/2019 Location: Middletown Office Date ... Coursework in accounting, financial management and/or custmer relations preferred * Previous ...

Drips

Client Success Project Manager

Cleveland, OH · On-site

Role Overview At Drips, the Client Success Project Manager (CSPM) plays a pivotal role in guiding new clients from the close of sale through implementation and expansion. Acting as one of the first ...

Drips

Client Success Project Manager

Cleveland, OH · On-site

Role Overview At Drips, the Client Success Project Manager (CSPM) plays a pivotal role in guiding new clients from the close of sale through implementation and expansion. Acting as one of the first ...

Drips

Client Success Project Manager

Cleveland, OH

Role Overview At Drips, the Client Success Project Manager (CSPM) plays a pivotal role in guiding new clients from the close of sale through implementation and expansion. Acting as one of the first ...

NCS Credit

Director of Client Success

Cleveland, OH

Reporting to the Chief Revenue Officer (CRO), this role oversees Client Support, Customer Success Management, Renewals, Inside Sales/Expansion, and Customer Insights & Analytics, ensuring a seamless ...

NCS Credit

Director of Client Success

Cleveland, OH · On-site

Reporting to the Chief Revenue Officer (CRO), this role oversees Client Support, Customer Success Management, Renewals, Inside Sales/Expansion, and Customer Insights & Analytics, ensuring a seamless ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Ohio

Client Success Manager information

See Ohio salary details

$30.9K

$79K

$133.1K

How much do client success manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for client success manager in Ohio is $78,969.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,100.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

For a Client Success Manager, earning $300,000 annually typically requires senior-level experience, a strong track record in client retention, and skills in account management, sales, or strategic planning. High-paying roles in this field are often found in large corporations, technology firms, or financial services, and may include bonuses or profit-sharing components. Achieving this salary level generally involves advanced certifications and a proven ability to drive revenue growth and client satisfaction.

What are the key skills and qualifications needed to thrive as a Client Success Manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a Client Success Manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a Client Success Manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What is a typical CSM salary?

A Client Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and industry. Senior CSMs or those in high-demand markets can earn higher compensation, often supplemented with bonuses or commissions, especially when managing large accounts or using customer success tools.

Will AI replace CSM?

AI cannot fully replace Client Success Managers, as the role requires interpersonal skills, empathy, and strategic thinking that AI tools currently cannot replicate. AI can assist CSMs by automating routine tasks and providing data insights, allowing them to focus on building relationships and personalized support. The role is expected to evolve with technology, emphasizing skills that complement AI capabilities.

What does a Client Success Manager do?

A Client Success Manager (CSM) is responsible for building strong relationships with clients, ensuring they receive value from products or services, and helping them achieve their goals. They often coordinate onboarding, provide ongoing support, and work to renew contracts, using tools like CRM software. The role requires communication skills, problem-solving, and a focus on customer satisfaction.
More about Client Success Manager jobs
What are the most commonly searched types of Client Success jobs in Ohio? The most popular types of Client Success jobs in Ohio are:
What are popular job titles related to Client Success Manager jobs in Ohio? For Client Success Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Client Success Manager jobs in Ohio look for? The top searched job categories for Client Success Manager jobs in Ohio are:
What cities in Ohio are hiring for Client Success Manager jobs? Cities in Ohio with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Ohio as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 12% Part Time, and 6% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $78,969 per year, or $38 per hour.
Client Success Manager

Client Success Manager

InfoCision

Akron, OH

Full-time

Posted 5 days ago

InfoCision rating

3.0

Company rating: 3.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

72nd of 72 rated call and contact centers

Job description

Job Title: Client Success Manager
Department: Marketing
Reports To: VP / Director of Client Services
Job Type: Full-Time, Exempt (Salaried)

About the Role

We're seeking a results-driven Client Success Manager to lead client accounts, drive performance, and build strong, lasting partnerships. In this role, you'll serve as the primary liaison between clients and internal teams, ensuring campaigns deliver measurable results while identifying opportunities for growth and optimization.

Key Responsibilities

  • Serve as the main point of contact for assigned client accounts, ensuring clear, timely, and effective communication
  • Build strong client relationships and identify opportunities to grow accounts and revenue
  • Manage and mentor Account Representatives to meet performance goals and KPIs
  • Analyze campaign performance, track key metrics, and provide strategic recommendations
  • Develop and adjust call strategies, scripts, and program objectives based on data insights
  • Collaborate cross-functionally with operations, IT, and leadership to execute successful campaigns
  • Oversee campaign performance from launch through completion, ensuring quality and profitability
  • Prepare accurate quotes, forecasts, and reports for clients and internal stakeholders
  • Monitor billing, invoicing, and account records for accuracy and completeness
  • Drive adoption of internal tools, including AI-driven solutions, to improve efficiency and results
  • Stay current on industry trends and continuously identify process improvements

What We're Looking For

  • Strong communication and relationship-building skills
  • Ability to manage multiple projects and priorities in a fast-paced environment
  • Analytical mindset with the ability to interpret data and drive decisions
  • Leadership experience or ability to coach and develop team members
  • Detail-oriented with strong organizational skills
  • Experience in client services, account management, or marketing preferred


Minimum Qualifications:

Bachelor's degree (B.A.) from four-year college or university; previous promotions from Account Representative to Senior Account Representative; 5 years marketing experience; or equivalent combination of education and experience.

Career Path:

  • Client Success Manager
  • Senior Client Success Manager
  • Director of Client Services/Success
  • Senior Director of Client Services/Success
  • Vice President - Client Services/Success

Essential Skills and Abilities: A Senior Client Success Manager/Client Success Manager must have :

Strong Mathematical Skills:
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
  • Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Excellent Reasoning Ability:
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

**Reasonable accommodations may be made to enable persons with disabilities, under the ADA, to perform essential job functions.

Special/ Additional Requirements:

Persons in this position may be required to pass a drug and alcohol, credit, and/or criminal background check. Employees must be able to work five (5) days per week, including dayshift, mid-shift and night shift (this schedule may vary based on start and end times). Weekend hours may also be required.


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