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Client Success Manager Jobs in Ohio (NOW HIRING)

Arrive Logistics

Client Success Associate

Columbus, OH · On-site

Client Success Associate The next Columbus Client Success cohort start date is in January 2027! Our ... Manage load board on a daily basis, which includes detailed data entry in load building and ...

greenpath, inc.

Client Success Specialist

Fairborn, OH · On-site

$16.50 - $17.50/hr

As a Client Success Specialist (CSS), you'll be the heart of our mission--supporting clients ... Manage proposals, payments, deposits, and creditor communications. * Proactively review client ...

greenpath, inc.

Client Success Specialist

Columbus, OH · On-site

$16.50 - $17.50/hr

As a Client Success Specialist (CSS), you'll be the heart of our mission--supporting clients ... Manage proposals, payments, deposits, and creditor communications. * Proactively review client ...

Clarendon

Client Success Coordinator

Cleveland, OH · On-site

$17.75 - $23.75/hr

We are currently seeking a Client Success Coordinator responsible for supporting both inbound ... Maintain CRM system with detailed interaction history and relationship mapping This list of ...

Clarendon

Client Success Coordinator

Cleveland, OH · On-site

$17.75 - $23.75/hr

We are currently seeking a Client Success Coordinator responsible for supporting both inbound ... Maintain CRM system with detailed interaction history and relationship mapping This list of ...

SmartBill Corp

Customer Success Manager

Columbus, OH · On-site

$125 - $150/hr

We are seeking a Director of Client Success to lead and transform our Client Services team into a ... Management Foster strong executive-level relationships with key clients Ensure the team deeply ...

Sodexo

Senior Director, Client Success

Beachwood, OH · On-site +1

$156K - $202K/yr

Client Success leaders support portfolios of approximately 55-60 accounts with focus dedicated to a ... Holds management accountability for a business, division, major geography, corporate function or ...

New

Sodexo

Senior Director, Client Success

Akron, OH · On-site +1

$156K - $202K/yr

Client Success leaders support portfolios of approximately 55-60 accounts with focus dedicated to a ... Holds management accountability for a business, division, major geography, corporate function or ...

New

Sodexo

Senior Director, Client Success

Canton, OH · On-site +1

$156K - $202K/yr

Client Success leaders support portfolios of approximately 55-60 accounts with focus dedicated to a ... Holds management accountability for a business, division, major geography, corporate function or ...

New

Sodexo

Senior Director, Client Success

Chardon, OH · On-site +1

$156K - $202K/yr

Client Success leaders support portfolios of approximately 55-60 accounts with focus dedicated to a ... Holds management accountability for a business, division, major geography, corporate function or ...

New

Kyruus

Healthcare Customer Success Manager

Columbus, OH · On-site

Customer Success Manager The EngageIQ Success Manager is responsible for supporting the successful ... Participate in client implementation meetings to ensure product features and configurations align ...

Trak Group

Benefits Success Manager

Cincinnati, OH · On-site

Key Responsibilities Client Relationship Management Serve as a primary point of contact for ... Success in this position requires someone who is proactive rather than reactive-a person who ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Ohio

Client Success Manager information

See Ohio salary details

$30.9K

$79K

$133.1K

How much do client success manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for client success manager in Ohio is $78,969.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,100.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What are the most commonly searched types of Client Success jobs in Ohio?

The most popular types of Client Success jobs in Ohio are:

What are popular job titles related to Client Success Manager jobs in Ohio?

For Client Success Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Client Success Manager jobs in Ohio look for?

The top searched job categories for Client Success Manager jobs in Ohio are:

What cities in Ohio are hiring for Client Success Manager jobs?

Cities in Ohio with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Ohio as of August 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution, with an average salary of $78,969 per year, or $38 per hour.

Client Success Analyst

Maumee, OH • On-site

Aktion Associates, Inc
IT Services • 51 - 200 employees
Learn more about Aktion Associates, Incexternal

Full-time

Retirement

Re-posted 25 days ago

Job description

About Aktion
Aktion Associates is a North American ERP software reseller in the top 20 of the VAR 100 reseller market and top workplaces in 2026. We have a high-growth technical environment with a workforce of over 250 professionals. We have a two year growth initiative to build our total workforce to 350. The workforce is highly skilled and consists of application consultants, software engineers, and networking engineers located throughout the U.S and Canada.

Client Success Analyst

We are seeking a Client Success Analyst who will be responsible for building and maintaining strong, long-term relationships with long term clients, driving client satisfaction, retention, and expansion. This role serves as a key point of contact for clients, supporting an extraordinary client experience and advocating for their needs internally and collaborating with various teams to ensure successful product adoption and satisfaction.

Onsite: Maumee, OH

Roles and Responsibilities:

  • Software Subscription Renewals: meet with clients 90-days prior to renewal date to review renewal details, execute changes and collaborate with Accounting to initiate invoice and assist with payment collection.
  • Identify at-risk clients and take proactive steps to mitigate churn through intervention strategies and outreach.
  • Engage in Net Promoter activities to identify referrals, references and success stories.
  • Develop and maintain strong, long-term relationships with key client stakeholders.
  • Meet with each client account at a minimum of once every 4 months to engage in strategic discussions, software utilization, with a goal of identifying software and services opportunities for our sales team.
  • Introduce successful corporate-driven programs and initiatives
  • Monitor and report on key metrics such as Client Satisfaction (CSAT), Net Promoter Score (NPS), churn rate, and product adoption to the divisional leadership.
  • Identify relevant industry advancements and opportunities for upselling and cross-selling.
  • Update and maintain CRM with logs of all client related activities.

Education, Experience and Skills:

  • Proven ability to build strong client relationships and drive satisfaction.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities with a solution-oriented mindset.
  • Ability to work independently and collaboratively within a team.
  • Be a strong multi-tasker who can work on internal projects and client initiatives while attending to requests from clients in a timely fashion.
  • Experience with SaaS subscriptions, either from experience working with a software publisher or reseller is required.
  • Bachelor’s degree or equivalent work experience.
  • 3+ years of experience in client success, account management, inside sales or a related field.
  • Experience with using CRM software is a plus.
  • Knowledge of the industry and products/services offered is a plus.
  • Experience or good understanding of Managed Services is a plus.
This position offers a competitive salary, quarterly bonus, with the potential for performance-based year-end bonus. Aktion Associates offers a comprehensive benefits plan including an employer matching 401k plan.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact HR at hr@aktion.com and let us know the nature of your request and your contact information.
Aktion Associates Inc. participates in E-Verify, a system that verifies the employment eligibility of all new hires in the United States. By applying for this position, you acknowledge that you may be required to provide documents confirming your eligibility to work in the U.S.
Aktion Associates is an Equal Opportunity Employer. Please visit www.aktion.com for more information about Aktion Associates

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