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Client Success Executive Jobs in Ohio (NOW HIRING)

Drips

Client Success Project Manager

Cleveland, OH · On-site

Role Overview At Drips, the Client Success Project Manager (CSPM) plays a pivotal role in guiding ... to executive-level updates. * Prepare and distribute meeting notes, track action items, and ...

Drips

Client Success Project Manager

Cleveland, OH · On-site

Role Overview At Drips, the Client Success Project Manager (CSPM) plays a pivotal role in guiding ... to executive-level updates. * Prepare and distribute meeting notes, track action items, and ...

Drips

Client Success Project Manager

Cleveland, OH

Role Overview At Drips, the Client Success Project Manager (CSPM) plays a pivotal role in guiding ... to executive-level updates. * Prepare and distribute meeting notes, track action items, and ...

NCS Credit

Director of Client Success

Cleveland, OH · On-site

Client Success FLSA Status: Exempt Job Summary: The Director of Client Success is a strategic and ... Strong communication, collaboration, and executive presentation skills. * Strong analytical skills ...

NCS Credit

Director of Client Success

Cleveland, OH · On-site

Client Success FLSA Status: Exempt Job Summary: The Director of Client Success is a strategic and ... Strong communication, collaboration, and executive presentation skills. * Strong analytical skills ...

Gordon Flesch Company

Client Success Associate

Dublin, OH · On-site

$27.50 - $30/hr

... Executive to drive maximum value from our solution and achieve their desired outcomes. They will ... Help develop and execute customer success plans tailored to each client's goals and business ...

Gordon Flesch Company

Client Success Associate

Dublin, OH · On-site

$27.50 - $30/hr

... Executive to drive maximum value from our solution and achieve their desired outcomes. They will ... Help develop and execute customer success plans tailored to each client's goals and business ...

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All JobsClient Success JobsClient Success Executive JobsClient Success Executive Jobs in Ohio

Client Success Executive information

See Ohio salary details

$44.2K

$89.9K

$135.5K

How much do client success executive jobs pay per year?

As of Aug 6, 2026, the average yearly pay for client success executive in Ohio is $89,933.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,700.00 and $98,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Success Executive, and why are they important?

To thrive as a Client Success Executive, you need strong relationship management, problem-solving abilities, and a background in business or communications, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer engagement tools, and analytics systems is typically expected. Excellent interpersonal skills, proactive communication, and adaptability set top performers apart in this client-facing role. These skills ensure lasting client satisfaction, effective issue resolution, and the growth of long-term partnerships.

How much do client success executives make?

Client Success Executives typically earn between $50,000 and $100,000 annually, depending on experience, location, and company size. Many roles also include bonuses or commissions based on client retention and satisfaction metrics.

How does a Client Success Executive typically collaborate with other departments to ensure client satisfaction?

Client Success Executives play a vital role in bridging the gap between clients and internal teams. They regularly coordinate with sales, product development, and support teams to address client needs, resolve issues, and implement solutions that align with both the client's goals and the company's offerings. This cross-functional collaboration ensures that client feedback is communicated effectively, leading to continuous product or service improvement and higher client retention. Strong communication and organizational skills are essential in this role to manage multiple stakeholders and maintain a seamless client experience.

What is the role of a client success executive?

A client success executive is responsible for building strong relationships with clients, ensuring their needs are met, and helping them achieve their goals with the company's products or services. They often coordinate with sales, support, and account teams, using tools like CRM software to monitor client satisfaction and retention. The role requires excellent communication skills and a focus on customer satisfaction to promote long-term loyalty.

What is the difference between Client Success Executive vs Customer Service Representative?

AspectClient Success ExecutiveCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer success or account managementBasic customer service training, high school diploma or equivalent
Work EnvironmentProactive engagement with clients, often in B2B settingsReactive support, handling customer inquiries and issues
Employer & IndustryTech, SaaS, consulting firmsRetail, telecom, hospitality
Search & Comparison IntentUnderstanding client retention, account growthResolving customer issues, support inquiries

The main difference is that a Client Success Executive focuses on proactive client engagement, retention, and account growth, often in B2B environments. In contrast, a Customer Service Representative primarily handles reactive customer inquiries and support issues. Both roles require strong communication skills, but the Client Success Executive typically has more strategic responsibilities related to client success management.

What are the most commonly searched types of Client Success jobs in Ohio? The most popular types of Client Success jobs in Ohio are:
What are popular job titles related to Client Success Executive jobs in Ohio? For Client Success Executive jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Client Success Executive jobs in Ohio look for? The top searched job categories for Client Success Executive jobs in Ohio are:
What cities in Ohio are hiring for Client Success Executive jobs? Cities in Ohio with the most Client Success Executive job openings:
Client Success Executive jobs near you
Infographic showing various Client Success Executive job openings in Ohio as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $89,933 per year, or $43.2 per hour.

Customer Success Executive (Cleveland, OH)

Colorwave Inc

Cleveland, OH • On-site

$200K/yr

Other

Re-posted 19 days ago

Job description

Customer Success Executive

Hippocratic AI is seeking a Customer Success Executive with health systems experience to serve as an embedded partner within client healthcare systems. This role is designed for professionals who thrive in onsite, high-touch implementation environments, similar to forward-deployed teams at top consulting firms.

As Customer Success Executive, you will be physically present at client sites every week, working alongside clinical, operational, and IT leaders to implement, operationalize, and scale HippocraticAI's solutions. You will own post-sale execution — ensuring measurable outcomes, strong adoption, and durable change in real-world clinical environments.

This role partners closely with the Customer Success Director and acts as the tip of the spear for HippocraticAI within assigned health systems.

What You'll Do
  • Serve as the dedicated customer success lead for a key client, building strong relationships and driving outcomes through regular onsite collaboration.
  • Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations.
  • Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner.
  • Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.
  • Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring ongoing adoption and measurable, sustained success.
  • Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations.
  • Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns.
  • Collaborate with internal teams such as product, sales, and engineering to relay client feedback, influence roadmap priorities, and improve user experiences.
  • Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies—present results to client and internal stakeholders.
  • Collaborate with client leadership teams to share best practices from AI implementation, including presenting at conferences/webinars on the impact of AI in Nursing and Health System Operations.
  • This is an onsite role based in Cleveland, OH, with five days per week at the client site and occasional travel to Hippocratic AI headquarters (Palo Alto, CA) for strategic planning and team sessions.
What You Bring

Must-Have:

  • Bachelor's degree from an accredited university is required.
  • 5+ years of health systems experience, including customer success, account management, or project management.
  • Experience leading complex, onsite implementations in clinical or operational healthcare environments.
  • Exceptional relationship-building skills across an organization, from front-line staff to executives.
  • Strong understanding of the healthcare industry, specifically clinical workflows and healthcare regulatory requirements.
  • Experience working with cross-functional teams in a fast-paced startup environment.
  • Strong project management skills with the ability to manage multiple workstreams onsite.
  • Comfortable operating autonomously in a client-embedded role.
  • Ability to satisfy client-specific credentialing requirements, including drug screening and proof of required vaccinations or immunizations, as mandated by the healthcare facilities where you will be deployed.

Nice-to-Have:

  • Experience deploying or scaling technology (AI, digital health, or enterprise SaaS) in healthcare settings.
  • Advanced knowledge of healthcare workflows and compliance standards.
  • Background in healthcare consulting, transformation initiatives, or system-wide implementations.
  • Experience presenting outcomes and best practices at conferences or executive forums.

Compensation

Starting total compensation for this role is $200,000, which includes base salary, performance bonus, and our In-Residence Bonus for candidates who commit to 5 days onsite at customer locations per week for 12 months.

Join us and help build the future of safe, life-changing AI in healthcare. There's never been a more exciting moment to make an impact.

Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @ hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.

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