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Client Success Jobs in Ohio (NOW HIRING)

PSST

Client Success Advisor

Middletown, OH · On-site

Support Staff/Client Success Advisor Date Posted: 8/2/2019 Location: Middletown Office Date Available: 08/22/2019 Closing Date: 10/22/2019 Description: Full-Time Client Success Advisor Job Summary:

Drips

Client Success Manager

Cleveland, OH · Remote

Client Success Manager About Drips Drips helps big brands drive 1:1 conversations with large audiences at the most critical moments in the customer journey. We use an AI-powered conversational ...

Drips

Client Success Manager

Cleveland, OH · On-site +1

Client Success Manager About Drips Drips helps big brands drive 1:1 conversations with large audiences at the most critical moments in the customer journey. We use an AI-powered conversational ...

Fooda

Client Success Lead

Columbus, OH · On-site

$55K - $65K/yr

As a Client Success Lead you will play a key role in managing day-to-day operations for the Columbus market, one of Fooda's largest and most dynamic markets. Your "North Star" is delivering a ...

greenpath, inc.

Client Success Specialist

Columbus, OH · On-site

$16.50 - $18.38/hr

Join Our Mission-Driven Team as a Client Success Specialist Location: Remote Employment Type: Full-Time Department: Client Services Training Start Date: August 31st, 2026 (Training is mandatory ...

greenpath, inc.

Client Success Specialist

Fairborn, OH · On-site

$16.50 - $18.38/hr

Join Our Mission-Driven Team as a Client Success Specialist Location: Remote Employment Type: Full-Time Department: Client Services Training Start Date: August 31st, 2026 (Training is mandatory ...

Fooda

Client Success Lead

Columbus, OH · On-site

As a Client Success Lead you will play a key role in managing day-to-day operations for the Columbus market, one of Fooda's largest and most dynamic markets. Your "North Star" is delivering a ...

Drips

Client Success Project Manager

Cleveland, OH · On-site

Role Overview At Drips, the Client Success Project Manager (CSPM) plays a pivotal role in guiding new clients from the close of sale through implementation and expansion. Acting as one of the first ...

Drips

Client Success Project Manager

Cleveland, OH · On-site

Role Overview At Drips, the Client Success Project Manager (CSPM) plays a pivotal role in guiding new clients from the close of sale through implementation and expansion. Acting as one of the first ...

Drips

Client Success Project Manager

Cleveland, OH

Role Overview At Drips, the Client Success Project Manager (CSPM) plays a pivotal role in guiding new clients from the close of sale through implementation and expansion. Acting as one of the first ...

NCS Credit

Director of Client Success

Cleveland, OH · On-site

Client Success FLSA Status: Exempt Job Summary: The Director of Client Success is a strategic and hands-on leader responsible for developing and leading a scalable client success organization that ...

Fooda

Client Success Partner

Columbus, OH · On-site

$50K - $60K/yr

As an Onsite Client Success Partner, you will be a member of a growing team which manages and supports our client's daily needs in Columbus, OH. This role requires a sense of urgency to react and ...

NCS Credit

Director of Client Success

Cleveland, OH · On-site

Client Success FLSA Status: Exempt Job Summary: The Director of Client Success is a strategic and hands-on leader responsible for developing and leading a scalable client success organization that ...

Clarendon

Client Success Coordinator

Cleveland, OH · On-site

$17.75 - $23.75/hr

We are currently seeking a Client Success Coordinator responsible for supporting both inbound client RFQ requests and outbound opportunity identification. This role combines systematic market ...

New

Fooda

Client Success Partner

Columbus, OH · On-site

$50K - $60K/yr

As an Onsite Client Success Partner, you will be a member of a growing team which manages and supports our client's daily needs in Columbus, OH. This role requires a sense of urgency to react and ...

Clarendon

Client Success Coordinator

Cleveland, OH · On-site

$17.75 - $23.75/hr

We are currently seeking a Client Success Coordinator responsible for supporting both inbound client RFQ requests and outbound opportunity identification. This role combines systematic market ...

New

Fooda

Client Success Partner

Columbus, OH · On-site

As an Onsite Client Success Partner, you will be a member of a growing team which manages and supports our client's daily needs in Columbus, OH. This role requires a sense of urgency to react and ...

Gordon Flesch Company

Client Success Associate

Dublin, OH · On-site

$27.50 - $30/hr

Help develop and execute customer success plans tailored to each client's goals and business objectives. * Provide regular updates to internal teams on customer status, feedback, and opportunities ...

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All JobsClient Success JobsClient Success Jobs in Ohio

Client Success information

See Ohio salary details

$30.9K

$79K

$133.1K

How much do client success jobs pay per year?

As of Aug 5, 2026, the average yearly pay for client success in Ohio is $78,969.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $94,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.
What are the most commonly searched types of Client Success jobs in Ohio? The most popular types of Client Success jobs in Ohio are:
What are popular job titles related to Client Success jobs in Ohio? For Client Success jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Client Success jobs in Ohio look for? The top searched job categories for Client Success jobs in Ohio are:
What cities in Ohio are hiring for Client Success jobs? Cities in Ohio with the most Client Success job openings:
Client Success jobs near you
Infographic showing various Client Success job openings in Ohio as of July 2026, with employment types broken down into 80% Full Time, 11% Part Time, 7% Contract, and 2% Nights. Highlights an 76% Physical, 3% Hybrid, and 21% Remote job distribution, with an average salary of $78,969 per year, or $38 per hour.

Client Success Advisor

PSST

Middletown, OH • On-site

Full-time

Re-posted 11 days ago

Job description

Position Type:
Support Staff/Client Success Advisor
Date Posted:
8/2/2019
Location:
Middletown Office
Date Available:
08/22/2019
Closing Date:
10/22/2019Description: Full-Time Client Success Advisor
Job Summary:
  • Implement new client installs, including implementation checklist, configuration, training and follow-up
  • Ongoing client support of PSST software applications, both desktop and web-based
  • Quality Control/Assurance for PSST applications
  • User product analysis
  • Write PSST application user guides
  • General PC troubleshooting skills
  • Support of MUNIS and its various modules
  • Present topical training during webinars and conferences
Qualifications:
  • College graduate preferred
  • Coursework in accounting, financial management and/or custmer relations preferred
  • Previous Payroll/Human Resources experience preferred
  • Previous MUNIS experioence a plus
  • Previous substitute management experience a plus
  • Previous presenetation and training skills a plus
  • Internet skills and Microsoft Office experience a plus

Working Conditions:
  • Will be based in Louisville, KY office
  • 30-40%, occansional overnight travel
  • Reports to Clisnt Success manager

Personal Skills:
  • Works well with others - part of team environment
  • Adheres to deadlines, internal and external
  • Promotes positive environment
  • Provides and welcomes positive feedback, both personally and professionally
  • Detail-oriented
  • Prompt and punctual attendance
  • Operates with honesty and integrity
  • Able to effectively communicate and train others through listening skills, written text and spoken word

Application Procedure:
Apply Online

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