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Director Of Client Success Jobs in Ohio (NOW HIRING)

SmartBill Corp

Customer Success Manager

Columbus, OH · On-site

$120 - $150/hr

We are seeking a Director of Client Success to lead and transform our Client Services team into a strategic, proactive client success organization. This leader will be responsible for developing a ...

84.51°

Manager, Client Success

Cincinnati, OH · On-site

$115K - $150K/yr

New York, NY The Manager, Client Success is responsible for leading a portfolio of clients and managing a small team to drive retention, organic growth, and strong client outcomes across Media ...

84.51°

Manager, Client Success

Cincinnati, OH · On-site

$115K - $150K/yr

New York, NY The Manager, Client Success is responsible for leading a portfolio of clients and managing a small team to drive retention, organic growth, and strong client outcomes across Media ...

84.51

Manager, Client Success

Cincinnati, OH · On-site

$115K - $150K/yr

New York, NY The Manager, Client Success is responsible for leading a portfolio of clients and managing a small team to drive retention, organic growth, and strong client outcomes across Media ...

84.51

Manager, Client Success

Cincinnati, OH · On-site

$115K - $150K/yr

New York, NY The Manager, Client Success is responsible for leading a portfolio of clients and managing a small team to drive retention, organic growth, and strong client outcomes across Media ...

84.51 ̊

Manager, Client Success

Cincinnati, OH · On-site

This role leads the development and execution of client and vertical strategies, builds senior ... The Manager, Client Success identifies and advances growth opportunities, leads key business ...

Drips

Director of Customer Success

Cleveland, OH · On-site +1

J ob Overview The Director, Client Success is a senior leader responsible for the strategic direction, operational excellence, and team leadership of the Client Success function at Drips. This role ...

Drips

Director of Customer Success

Cleveland, OH · On-site +1

J ob Overview The Director, Client Success is a senior leader responsible for the strategic direction, operational excellence, and team leadership of the Client Success function at Drips. This role ...

84.51 ̊

Manager, Client Success

Cincinnati, OH · On-site

This role leads the development and execution of client and vertical strategies, builds senior ... The Manager, Client Success identifies and advances growth opportunities, leads key business ...

84.51°

Lead Client Success Manager

Cincinnati, OH · On-site

$95K - $125K/yr

Lead Client Success Manager Cincinnati, OH; Chicago, IL 84.51° is a retail data science, insights ... Directors * Accountable for productivity and efficiency of client workflows to drive growth

84.51

Lead Client Success Manager

Cincinnati, OH · On-site

$95K - $125K/yr

Lead Client Success Manager Cincinnati, OH; Chicago, IL 84.51 is a retail data science, insights ... Directors Accountable for productivity and efficiency of client workflows to drive growth Drives ...

84.51°

Lead Client Success Manager

Cincinnati, OH · On-site

$95K - $125K/yr

Lead Client Success Manager Cincinnati, OH; Chicago, IL 84.51° is a retail data science, insights ... Directors * Accountable for productivity and efficiency of client workflows to drive growth

84.51

Lead Client Success Manager

Cincinnati, OH · On-site

$95K - $125K/yr

Lead Client Success Manager Cincinnati, OH; Chicago, IL 84.51 is a retail data science, insights ... Directors Accountable for productivity and efficiency of client workflows to drive growth Drives ...

84.51°

Manager, Client Success (P4142)

Cincinnati, OH · On-site

The Manager, Client Success is responsible for leading a portfolio of clients and managing a small team to drive retention, organic growth, and strong client outcomes across Media, Incentives, and ...

Drips

Client Success Manager

Cleveland, OH · On-site +1

Client Success Manager About Drips Drips helps big brands drive 1:1 conversations with large ... That's why we're the platform of choice for some of the world's most recognizable enterprises.

SmartBill Corp

Director of Operations

Columbus, OH · On-site

$100 - $130/hr

The Director of Operations plays a critical leadership role in overseeing and optimizing the ... Client Success Alignment * Partner with Client Services team to ensure operational processes ...

Drips

Client Success Manager

Cleveland, OH · On-site +1

Client Success Manager About Drips Drips helps big brands drive 1:1 conversations with large ... That's why we're the platform of choice for some of the world's most recognizable enterprises.

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Showing results 1-20

All JobsOf Client Success JobsDirector Of Client Success JobsDirector Of Client Success Jobs in Ohio

Director Of Client Success information

See Ohio salary details

$36.6K

$115.4K

$170.2K

How much do director of client success jobs pay per year?

As of Sep 6, 2026, the average yearly pay for director of client success in Ohio is $115,448.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,800.00 and $138,300.00 per year, depending on experience, location, and employer.

What does a director of client success do?

A Director of Client Success is responsible for overseeing the client success team and ensuring that clients achieve their desired outcomes while using a company's products or services. They develop and implement strategies to enhance client satisfaction, retention, and growth. This role involves collaborating closely with sales, support, and product teams to address client needs, resolve issues, and identify opportunities for upselling or cross-selling. Additionally, a Director of Client Success often analyzes client feedback and usage data to drive continuous improvement within the organization.

What are the key skills and qualifications needed to thrive as a director of client success?

To thrive as a Director Of Client Success, you need a strong background in client relationship management, strategic planning, and leadership, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Exceptional communication, problem-solving, and team management skills help you build trust and drive results for both clients and internal teams. These skills ensure client retention, foster long-term partnerships, and contribute to overall business growth.

How does a director of client success typically collaborate with other departments to enhance the client experience?

A Director of Client Success frequently works cross-functionally with sales, product, and support teams to ensure that client needs are met holistically. They may participate in regular meetings to relay client feedback, advocate for necessary product improvements, and coordinate onboarding or renewal strategies. This role often requires balancing multiple priorities and fostering open communication channels, making strong collaboration skills essential. By aligning internal teams around client objectives, Directors of Client Success play a pivotal role in driving satisfaction and long-term retention.

What are the most commonly searched types of Of Client Success jobs in Ohio?

The most popular types of Of Client Success jobs in Ohio are:

What are popular job titles related to Director Of Client Success jobs in Ohio?

For Director Of Client Success jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Director Of Client Success jobs in Ohio look for?

The top searched job categories for Director Of Client Success jobs in Ohio are:

What cities in Ohio are hiring for Director Of Client Success jobs?

Cities in Ohio with the most Director Of Client Success job openings:

Director Of Client Success jobs near you
Infographic showing various Director Of Client Success job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $115,448 per year, or $55.5 per hour.

Executive Director, Client Success Operations

PV and Coho

Cincinnati, OH • On-site

Full-time

Re-posted 7 days ago

Job description

Location & Travel
  • This role is primarily remote; however, depending on the candidate's location, a hybrid work schedule may be required.
  • Up to 25% travel as business needs require

About Us
WovenWorks is a forward-thinking, packaging design-driven agency where strategy, creativity, and ambition unite to fuel growth. You'll be part of an environment that thrives on curiosity, ownership, and bold ideas, where your initiative and drive will directly shape the future of our agency. If you're passionate about making an impact, building something meaningful, and growing your career with a group that values innovation and collaboration, WovenWorks is the place to launch your next chapter.
About the Role
We are seeking an accomplished Executive Director, Client Success Operations to lead the operational excellence, performance, and development of our Client Success organization. This leader will manage and develop a team of up to eight Client Success Directors and Program Managers while establishing the systems, accountability, and operational rigor necessary to deliver exceptional client experiences profitably and consistently.
This role is responsible for driving the day-to-day health of the Client Success organization by ensuring projects are properly staffed, resources are allocated effectively, processes are consistently followed, and financial targets are achieved. The Executive Director will serve as the operational leader of the department, partnering closely with Finance, Creative, Strategy, Industrial Design, Engineering, and Executive Leadership to remove barriers, improve workflows, and create a culture of accountability and continuous improvement.
Rather than owning a large portfolio of client business, this individual will focus on strengthening the team behind the work. They will coach Client Success Directors and Program Managers, improve operational performance, employ strategic resourcing, ensure adoption of company processes and technology, monitor profitability, oversee forecasting accuracy, and proactively identify opportunities to improve execution across the organization.
Success in this role requires a decisive, operationally minded leader who is comfortable establishing expectations, making difficult decisions, driving accountability, and helping teams perform at their highest level.
Core Responsibilities
Team Leadership & Development
  • Lead, coach, and develop the Client Success Directors and Program Managers through regular one-on-ones, coaching, performance feedback, and development planning.
  • Build a culture centered on accountability, operational excellence, collaboration, ownership, continuous improvement and professional development.
  • Identify performance gaps and partner with leadership to implement coaching, training, hiring, or organizational changes when needed.
  • Develop future leaders within the department while ensuring consistent execution across all client teams.

Operational Leadership
  • Serve as the operational leader of the Client Success organization by ensuring consistent execution across all accounts.
  • Responsibilities include resource planning and allocation, capacity management workflow optimization, project health reviews, risk identification, escalation management, cross-functional coordination, and delivery consistency.
  • Remove organizational roadblocks that prevent teams from executing successfully.

Financial Performance & Profitability
  • Partner closely with Finance to improve operational and financial performance.
  • Monitor project profitability, gross margin, budget utilization, forecast accuracy, resource utilization, and revenue pacing.
  • Coach the team to proactively manage budgets, hours, scope, and profitability throughout project execution.

Process Excellence & Compliance
  • Champion standardized ways of working across the Client Success organization.
  • Ensure consistent adoption of Asana, proposal templates, pricing tool process, SOW standards, time entry compliance, resource planning processes, and SOPs (cross-discipline collaboration, NPS survey, etc.).
  • Drive accountability around process adherence while continually identifying opportunities for improvement.

Client Portfolio Health
  • Provide executive oversight across the Client Success portfolio.
  • Work with Client Success Directors to review client satisfaction, upcoming opportunities, resource needs, delivery risks, escalations, revenue forecasts, and growth opportunities within existing accounts.
  • Partner with leadership to ensure accounts remain healthy, profitable, and strategically aligned.

Organizational Development
  • Lead initiatives that strengthen the Client Success organization, including team onboarding, professional development, AI adoption, training programs, best practice development, cross-functional collaboration, team engagement, and department communications.
  • Help build a high-performing culture focused on operational excellence and continuous learning.

What You Bring
  • 8-10+ years of leadership experience in client service, operations, project management, resource management, or account management within an agency, consulting, or professional services environment.
  • Demonstrated success leading and developing teams of at least five full-time employees, with a proven ability to coach performance, manage conflict, build accountability, and develop high-performing teams.
  • Strong financial acumen with experience managing profitability, forecasting, budgets, and resource planning.
  • Proven ability to coach managers and build high-performing teams.
  • Comfortable driving accountability, providing direct constructive feedback, and making difficult operational decisions.
  • Excellent organizational, communication, and leadership skills.
  • Experience implementing operational processes and technology.
  • Strong understanding of project management methodologies.
  • Experience working within cross-functional creative organizations preferred.
  • Familiarity with Asana or similar project management platforms.

Apply