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Digital Client Success Manager Jobs in Ohio (NOW HIRING)

84.51 ̊

Client Success Manager

Cincinnati, OH · On-site

84.51° is a retail data science, insights and media company focused on driving shopper-centric experiences for Kroger and other brands. Sr. Client Success Manager - Activation leads strategic ...

New

84.51 ̊

Client Success Manager

Cincinnati, OH · On-site

84.51° is a retail data science, insights and media company focused on driving shopper-centric experiences for Kroger and other brands. Sr. Client Success Manager - Activation leads strategic ...

New

Opoc.us

Client Success Manager

Worthington, OH · On-site

We are looking for a positive and energetic Client Success Manager with a dedicated sense of responsibility to join the EmployerCARE team. The primary responsibility of this role is to ensure that ...

New

OPOC.us

Client Success Manager

Worthington, OH · On-site

We are looking for a positive and energetic Client Success Manager with a dedicated sense of responsibility to join the EmployerCARE team. The primary responsibility of this role is to ensure that ...

OPOC.us

Client Success Manager

Worthington, OH · On-site

We are looking for a positive and energetic Client Success Manager with a dedicated sense of responsibility to join the EmployerCARE team. The primary responsibility of this role is to ensure that ...

84.51

Lead Client Success Manager

Cincinnati, OH · On-site

$95K - $125K/yr

Lead Client Success Manager Cincinnati, OH; Chicago, IL 84.51 is a retail data science, insights and media company. We help The Kroger Co., consumer packaged goods companies, agencies, publishers and ...

84.51

Lead Client Success Manager

Cincinnati, OH

$95K - $125K/yr

Lead Client Success Manager Cincinnati, OH; Chicago, IL 84.51 is a retail data science, insights and media company. We help The Kroger Co., consumer packaged goods companies, agencies, publishers and ...

84.51 ̊

Lead Client Success Manager

Cincinnati, OH

84.51° is a retail data science, insights and media company focused on driving shopper-centric experiences for Kroger and other brands. Sr. Client Success Manager - Activation leads strategic ...

84.51 ̊

Lead Client Success Manager

Cincinnati, OH · On-site

84.51° is a retail data science, insights and media company focused on driving shopper-centric experiences for Kroger and other brands. Sr. Client Success Manager - Activation leads strategic ...

PSST

Client Success Advisor

Middletown, OH · On-site

Support Staff/Client Success Advisor Date Posted: 8/2/2019 Location: Middletown Office Date ... Coursework in accounting, financial management and/or custmer relations preferred * Previous ...

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All JobsDigital Client Success JobsDigital Client Success Manager JobsDigital Client Success Manager Jobs in Ohio

Digital Client Success Manager information

See Ohio salary details

$13.8K

$88.3K

$155.9K

How much do digital client success manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for digital client success manager in Ohio is $88,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,100.00 and $108,900.00 per year, depending on experience, location, and employer.

What is a digital client success manager?

A Digital Client Success Manager is a professional responsible for ensuring customers achieve their desired outcomes when using a company's digital products or services. They act as the main point of contact for clients, helping them navigate digital platforms, resolve issues, and maximize value. Their role includes onboarding new clients, monitoring engagement and satisfaction, providing training or resources, and collecting feedback to improve services. By fostering strong relationships, they help drive customer retention and growth for the business.

How does a digital client success manager typically collaborate with other departments to ensure client satisfaction?

As a Digital Client Success Manager, you’ll often work closely with sales, marketing, product, and support teams to provide a seamless client experience. You’ll relay client feedback to product teams for improvements, partner with sales to identify upsell opportunities, and coordinate with support to resolve technical issues promptly. This cross-functional collaboration is essential for anticipating client needs, addressing challenges proactively, and maximizing client retention and satisfaction.

What are the key skills and qualifications needed to thrive as a digital client success manager, and why are they important?

To thrive as a Digital Client Success Manager, you need expertise in client relationship management, digital marketing fundamentals, and a bachelor's degree in business, marketing, or a related field. Familiarity with CRM platforms like Salesforce, analytics tools such as Google Analytics, and project management software is typically required. Exceptional communication, problem-solving, and proactive organizational skills set top performers apart in this role. These skills are essential for building lasting client relationships, driving digital campaign success, and ensuring client satisfaction in a competitive digital landscape.

What is the difference between Digital Client Success Manager vs Customer Success Manager?

AspectDigital Client Success ManagerCustomer Success Manager
CredentialsRelevant certifications in digital marketing, SaaS, or customer successSimilar certifications in customer success or account management
Work EnvironmentPrimarily digital platforms, remote or hybrid settingsOffice-based or remote, client-facing roles
Employer & IndustryTech, SaaS, digital marketing agenciesTech, SaaS, various service industries
Search & Comparison IntentOften compared for digital-focused rolesBroader customer success roles

The Digital Client Success Manager focuses on managing client relationships primarily through digital channels, emphasizing online engagement and SaaS solutions. In contrast, the Customer Success Manager may handle a wider range of client interactions, including in-person meetings and broader industries. Both roles require similar skills and certifications but differ mainly in their digital focus and work environment.

What are popular job titles related to Digital Client Success Manager jobs in Ohio?

For Digital Client Success Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Digital Client Success Manager jobs in Ohio look for?

The top searched job categories for Digital Client Success Manager jobs in Ohio are:

What cities in Ohio are hiring for Digital Client Success Manager jobs?

Cities in Ohio with the most Digital Client Success Manager job openings:

Digital Client Success Manager jobs near you

Client Success Manager

Hubbard Broadcasting

Cincinnati, OH • On-site

Full-time

Re-posted 7 days ago

Hubbard Broadcasting rating

7.4

Company rating: 7.4 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

41st of 78 rated media

Job description

  • Manage client onboarding from start to finish, ensuring implementation is well-organized and aligned with client expectations.
  • Serve as an advisor to clients, utilizing 2060 Digital resources, best practices, and tools.
  • Efficiently manage and oversee multiple client onboarding projects concurrently.
  • Develop agendas, manage and lead external client meetings, such as kick-offs, and participate in reporting sessions.
  • Collaborate with clients to ensure proper access and connectivity across their website and advertising platforms--such as Google, Meta, and others--to support accurate tracking, reporting, and campaign execution.
  • Own the creative request process by coordinating with clients and internal production teams to ensure timely delivery of all necessary assets.
  • Set clear expectations with the client regarding creative deadlines, approval timelines, and potential impact on campaign launch dates.
  • Collaborate with the Digital Brand Strategist (DBS) to ensure all creative assets align with the overall campaign strategy and objectives.
  • Keep stakeholders informed with clear, timely progress updates.
  • Identify and recommend process improvements and resource enhancements tailored to client needs, supporting continuous optimization efforts.
  • Liaison with internal teams to present feedback or improvements to internal processes related to onboarding and escalate any issues preventing successful implementations.
  • Collaborate with team members to gather data and deliver high-quality, accurate, and insightful reports
  • Support ongoing efforts to optimize the customer experience and foster successful interactions throughout onboarding and across the entire client lifecycle.
  • Lead client retention efforts by providing exceptional service that ensures client satisfaction and nurtures lasting partnerships.
  • Provide flexible support across the entire Customer Success Management team as needed to ensure seamless coverage and maintain operational continuity.
  • Perform additional duties as assigned.

  • Ideal background includes a degree in marketing, communications, or a related field and 1+ years of experience in a digital agency or equivalent hands-on digital marketing role.
  • Strong project management and time management skills; familiarity with project management software is a plus.
  • Ability to support new customers and their success in achieving long-term value from digital solutions.
  • Exceptional interpersonal skills; adept at connecting with clients from diverse backgrounds and clearly explaining complex technical and business concepts in a relatable manner.
  • Skilled in building strong relationships and resolving conflicts, with the ability to influence and align internal teams and external partners.
  • Clear, professional communicator with strong phone and video presence; remains calm and solutions-focused under pressure.
  • Proven ability to manage multiple competing priorities and effectively prioritize work in a fast-paced, dynamic environment.
  • Knowledge of current digital marketing trends and tactics
  • Experience working with Google Analytics, Google Tag Manager, and the broader Google Suite of tools, and the ability to understand, validate, and verify reporting metrics to ensure data accuracy and clarity.
  • Must be highly creative, adaptable, and detail-oriented, with a strong ability to manage deadlines effectively.
  • Proven ability to collaborate in a team-oriented environment.
  • Ability to work in compliance with company policies and procedures
  • Project an appropriate professional appearance and demeanor
  • Ability to work established schedule and other hours as needed

PHYSICAL REQUIREMENTS:
  • Sits, stands and walks on a regular basis.
  • Ability to communicate in English both verbally and in writing.
  • Dexterity to manipulate computer keys and other office equipment.
  • Requires the ability to think critically and to articulate information in a clear and concise manner to others verbally and in writing.
  • Work under pressure, meeting tight deadlines.
  • Good vision to see computer screen.
  • Prepare reports, business correspondence, and business proposals.
  • Quick and clear thinking required.
  • Ability to gather and organize large amounts of data and search for patterns and connections.
  • Requires the ability to think creatively, tactically and to articulate information in a clear and concise manner to others verbally and in writing.

Must be able to perform the essential functions of the job. The Company will make reasonable physical accommodations to facilitate the ability to perform essential job functions.

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