ZipRecruiter

Log In

1

Digital Client Success Manager Jobs in Ohio (NOW HIRING)

STERIS Corporation

Client Success Manager

Mentor, OH · Remote

Position Summary The Client Success Manager plays a critical role in ensuring the successful ... Software Solution Product Owner (10%) * Business process owner for digital tool used to enable ...

New

Steris Corporation

Client Success Manager

Mentor, OH · On-site

Position Summary The Client Success Manager plays a critical role in ensuring the successful ... Software Solution Product Owner (10%) * Business process owner for digital tool used to enable ...

New

Drips

Client Success Manager

Cleveland, OH · Remote

Client Success Manager About Drips Drips helps big brands drive 1:1 conversations with large audiences at the most critical moments in the customer journey. We use an AI-powered conversational ...

giftHEALTH Inc

Client Success Manager

Columbus, OH · On-site

$85K - $100K/yr

Client Success Manager Position Summary We are seeking a Client Success Manager to own the day-to-day operational relationship for an assigned client accounts and serve as the liaison between ...

New

Drips

Client Success Manager

Cleveland, OH · On-site +1

Client Success Manager About Drips Drips helps big brands drive 1:1 conversations with large audiences at the most critical moments in the customer journey. We use an AI-powered conversational ...

MRI Software

Client Success Manager I

Cleveland, OH · On-site

We are seeking a proactive and personable Client Success Manager (CSM) to nurture long-term relationships with our clients and ensure a seamless client experience. The CSM will act as the main point ...

MRI Software

Client Success Manager I

Cleveland, OH · On-site

We are seeking a proactive and personable Client Success Manager (CSM) to nurture long-term relationships with our clients and ensure a seamless client experience. The CSM will act as the main point ...

PSST

Client Success Advisor

Middletown, OH · On-site

Support Staff/Client Success Advisor Date Posted: 8/2/2019 Location: Middletown Office Date ... Coursework in accounting, financial management and/or custmer relations preferred * Previous ...

Drips

Client Success Project Manager

Cleveland, OH · On-site

Role Overview At Drips, the Client Success Project Manager (CSPM) plays a pivotal role in guiding new clients from the close of sale through implementation and expansion. Acting as one of the first ...

Drips

Client Success Project Manager

Cleveland, OH · On-site

Role Overview At Drips, the Client Success Project Manager (CSPM) plays a pivotal role in guiding new clients from the close of sale through implementation and expansion. Acting as one of the first ...

Drips

Client Success Project Manager

Cleveland, OH · On-site

Role Overview At Drips, the Client Success Project Manager (CSPM) plays a pivotal role in guiding new clients from the close of sale through implementation and expansion. Acting as one of the first ...

next page

Showing results 1-20

All JobsDigital Client Success JobsDigital Client Success Manager JobsDigital Client Success Manager Jobs in Ohio

Digital Client Success Manager information

See Ohio salary details

$13.8K

$88.3K

$155.9K

How much do digital client success manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for digital client success manager in Ohio is $88,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,100.00 and $108,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a digital client success manager, and why are they important?

To thrive as a Digital Client Success Manager, you need expertise in client relationship management, digital marketing fundamentals, and a bachelor's degree in business, marketing, or a related field. Familiarity with CRM platforms like Salesforce, analytics tools such as Google Analytics, and project management software is typically required. Exceptional communication, problem-solving, and proactive organizational skills set top performers apart in this role. These skills are essential for building lasting client relationships, driving digital campaign success, and ensuring client satisfaction in a competitive digital landscape.

What is a digital client success manager?

A Digital Client Success Manager is a professional responsible for ensuring customers achieve their desired outcomes when using a company's digital products or services. They act as the main point of contact for clients, helping them navigate digital platforms, resolve issues, and maximize value. Their role includes onboarding new clients, monitoring engagement and satisfaction, providing training or resources, and collecting feedback to improve services. By fostering strong relationships, they help drive customer retention and growth for the business.

What is the difference between Digital Client Success Manager vs Customer Success Manager?

AspectDigital Client Success ManagerCustomer Success Manager
CredentialsRelevant certifications in digital marketing, SaaS, or customer successSimilar certifications in customer success or account management
Work EnvironmentPrimarily digital platforms, remote or hybrid settingsOffice-based or remote, client-facing roles
Employer & IndustryTech, SaaS, digital marketing agenciesTech, SaaS, various service industries
Search & Comparison IntentOften compared for digital-focused rolesBroader customer success roles

The Digital Client Success Manager focuses on managing client relationships primarily through digital channels, emphasizing online engagement and SaaS solutions. In contrast, the Customer Success Manager may handle a wider range of client interactions, including in-person meetings and broader industries. Both roles require similar skills and certifications but differ mainly in their digital focus and work environment.

How does a digital client success manager typically collaborate with other departments to ensure client satisfaction?

As a Digital Client Success Manager, you’ll often work closely with sales, marketing, product, and support teams to provide a seamless client experience. You’ll relay client feedback to product teams for improvements, partner with sales to identify upsell opportunities, and coordinate with support to resolve technical issues promptly. This cross-functional collaboration is essential for anticipating client needs, addressing challenges proactively, and maximizing client retention and satisfaction.
What are popular job titles related to Digital Client Success Manager jobs in Ohio? For Digital Client Success Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Digital Client Success Manager jobs in Ohio look for? The top searched job categories for Digital Client Success Manager jobs in Ohio are:
What cities in Ohio are hiring for Digital Client Success Manager jobs? Cities in Ohio with the most Digital Client Success Manager job openings:
Digital Client Success Manager jobs near you

Digital Client Success Specialist

Cleveland Menu Printing

Cleveland, OH

$49K - $57K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Cleveland Menu is a 3rd generation family-owned business with a passion for helping restaurants bring their menus to life since 1930. We pride ourselves on craftsmanship of high-quality menus (leather, metal, wood and printed), long-standing customer relationships, and a collaborative workplace culture. We are a fast paced, continuously growing organization that is looking for candidates with a proven track record of reliability and a desire to grow with the company offering the opportunity to make a meaningful impact, shape the future of our creative and service operations, and grow with a business that values integrity, creativity, and people.
SUMMARY
The Client Success Specialist is important to the success of Cleveland Menu’s digital products and services, and as part of the team, is dedicated to creating unique quality products for our clients and working closely with several departments including Sales, Creative Services, PrePress and Production.
This role serves as a primary, client-facing support contact, combining real-time phone and email communication with hands-on platform expertise, onboarding guidance, troubleshooting and ongoing optimization support for a wide range of hospitality brands.
ESSENTIAL JOB DUTIES
  • Ensure all project-related documents for the Digital Solutions team are organized and easily accessible.
  • Maintain and grow ongoing relationships with existing clients to ensure satisfaction and address any concerns.
  • Onboard new client accounts and guide them through initial setup, configuration and best practices within our online tools.
  • Perform webinar product demos, walk-throughs, and training sessions for clients as needed.
  • Manage client data system inputs with a high level of accuracy, following established department processes and standards.
  • Offer timely assistance to clients experiencing issues or challenges with online tools, ensuring resolution.
  • Help with testing new features and functionalities, providing valuable feedback to improve the product.
  • Assist in preparing and formatting project-related documents to ensure clarity and consistency.
  • Other duties as assigned.
REQUIRED SKILLS/ABILITIES
  • Excellent verbal and written communication skills, including active listening.
  • Ability to effectively prioritize and execute tasks with minimal supervision, and work under tight deadlines.
  • Service-oriented and able to resolve customer grievances.
  • Proficient with Microsoft Office suite, Office 365 and Google Workspace along with comfort using Windows or Mac OS and ability to learn new software systems.
  • Success in conflict resolution with strong critical thinking and problem-solving skills.
  • Ability to thrive in a fast-paced environment, ability to learn new software systems and technology, and rapidly adjust to changing projects.
EDUCATION/EXPERIENCE
  • High school diploma or GED.
  • 2+ years proven customer service experience in a high-volume environment, deadline-driven environment.
  • Experience working within structured systems or software platforms (CRM, SaaS tools, order management systems, etc.)
  • Familiarity with online configuration tools or data-driven platforms
  • Experience with Adobe Creative Suite or a general interest in graphic design and production processes
POSITION DETAILS
  • Shift: Monday - Friday, 9am - 5pm
  • Direct Reports: No
  • FLSA Status: Exempt
  • Compensation: $49,0000 - $57,000 annually
  • Location: Onsite, in-person
BENEFITS:
  • Health Insurance: medical, dental amp; vision
  • Company paid Basic Life/AD amp;D amp; Employee Assistance Program (EAP)
  • Voluntary Benefit Plans: Life/AD amp;D, FSA, Short-term disability, pet insurance
  • 401(k) with company contribution
  • Company paid holidays (10 days) amp; PTO package
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
This position operates primarily in a professional office environment and is not exposed to adverse environmental conditions and/or hazardous conditions. While performing the duties of this job, the employee is regularly required to sit for extended periods of time; stand and walk occasionally (including in the plant); near vision acuity for computer work; ability to communicate clearly through verbal interactions on the phone and in person; and fine motor skills to operate a keyboard/mouse and other office equipment.
EEO AND ACCOMODATION STATEMENT
Cleveland Menu is an equal opportunity employer, and all qualified employees and applicants will receive equal employment opportunity without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Individuals who require an accommodation should contact Human Resources with your accommodation request.

Apply