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Flex Time Customer Success Manager Remote Jobs in Ohio

Customer Success Manager

Columbus, OH · Remote

$77K - $112K/yr

As a Customer Success Manager, you will own a portfolio of manufacturing customers from ... AssetWatch is a remote-first company that puts people at the center of everything we do. We want ...

The Customer Success Manager will act as the primary advocate for customers, guiding them along their simulation software journey and engaging resources across Energy Exemplar to accelerate adoption ...

New

Customer Success Manager

Columbus, OH · On-site +1

$80K - $95K/yr

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing ... Excellent time management skills Salary Range: $80,000 - $95,000 per year, plus Variable Commission ...

Team Lead, Customer Success

Columbus, OH · Remote

$110K - $135K/yr

What's the Opportunity The Customer Success Team Lead is a strategic, hands-on role responsible for ... Familiarity with CRM platforms (Salesforce preferred) and remote communication tools (Zoom, Slack ...

... management. The CSP helps ensure customers remain informed, connected, and supported following the ... Remote Ideal candidate must reside in: Minneapolis, Minnesota (MN) or either Cleveland or ...

... management. The CSP helps ensure customers remain informed, connected, and supported following the ... Remote Ideal candidate must reside in: Minneapolis, Minnesota (MN) or either Cleveland or ...

The Customer Success Project Manager is a customer-focused role responsible for supporting and advancing a key account, Walmart, through account leadership, product development, and cross-functional ...

The Customer Success Project Manager is a customer-focused role responsible for supporting and advancing a key account, Walmart, through account leadership, product development, and cross-functional ...

Impact Manager, Customer Success

Columbus, OH · On-site +1

$100K - $105K/yr

... time. Founded in 2018, we're growing fast and looking for people passionate about making an impact ... Remote Work Environment (some positions require travel) * Comprehensive Medical, Dental and Vision

... time. Founded in 2018, we're growing fast and looking for people passionate about making an impact ... Remote Work Environment (some positions require travel) * Comprehensive Medical, Dental and Vision

Impact Manager, Customer Success

Columbus, OH · On-site +1

$100K - $105K/yr

... time. Founded in 2018, we're growing fast and looking for people passionate about making an impact ... Remote Work Environment (some positions require travel) * Comprehensive Medical, Dental and Vision

... moments in the customer journey. We use an AI-powered conversational outreach strategy that ... Adhere to Response Time SLAs in-line with Client Account Tier. Manage delegation of client requests ...

... moments in the customer journey. We use an AI-powered conversational outreach strategy that ... Adhere to Response Time SLAs in-line with Client Account Tier. Manage delegation of client requests ...

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Showing results 1-20

Flex Time Customer Success Manager Remote information

What is the difference between Flex Time Customer Success Manager Remote vs Customer Support Specialist Remote?

AspectFlex Time Customer Success Manager RemoteCustomer Support Specialist Remote
CredentialsTypically requires experience in customer success, communication skills, and sometimes a bachelor's degreeOften requires customer service experience, communication skills, and high school diploma or equivalent
Work EnvironmentRemote, flexible hours, proactive engagement with clientsRemote, often scheduled shifts, reactive support
Industry UsageCommon in SaaS, tech, and service industriesWidely used across various industries including retail, tech, and healthcare

The main difference is that a Flex Time Customer Success Manager Remote focuses on building long-term client relationships and ensuring customer satisfaction proactively, often with flexible hours. In contrast, a Customer Support Specialist Remote handles reactive customer inquiries and troubleshooting, typically within scheduled shifts. Both roles require strong communication skills but differ in scope and responsibilities.

What are popular job titles related to Flex Time Customer Success Manager Remote jobs in Ohio?

For Flex Time Customer Success Manager Remote jobs in Ohio, the most frequently searched job titles are:

What cities in Ohio are hiring for Flex Time Customer Success Manager Remote jobs?

Cities in Ohio with the most Flex Time Customer Success Manager Remote job openings:

Customer Success Manager

AssetWatch, Inc.

Columbus, OH • Remote

$77K - $112K/yr

Full-time

Retirement, PTO

Re-posted 10 days ago


Key responsibilities

  • Own a portfolio of manufacturing customers and build trusted relationships with users, site leaders, and executive stakeholders.

  • Create and execute customer Success Plans that define business goals, adoption strategies, key milestones, and measurable outcomes.

  • Partner with Sales, Product, Condition Monitoring, and Support to deliver an exceptional customer experience and remove obstacles to success.


Job description

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey. 

About the Role 

At AssetWatch, our Customer Success Managers are strategic advisors who help manufacturers transform the way they approach reliability and maintenance. This role is about much more than managing customer relationships. It is about helping customers achieve measurable business outcomes through the successful adoption of our predictive maintenance solutions. 

As a Customer Success Manager, you will own a portfolio of manufacturing customers from implementation through long-term success. You will partner with maintenance and reliability leaders to develop strategies that maximize the value of AssetWatch while building trusted relationships at every level of the organization. 

Working closely with Sales, Condition Monitoring, Hardware Support, and Product teams, you will advocate for your customers, drive adoption, improve retention, and identify expansion opportunities for continued growth. 

What You Will Do 

  • Own a portfolio of manufacturing customers and build trusted relationships with users, site leaders, and executive stakeholders.
  • Develop a deep understanding of each customer's business objectives, maintenance strategy, operational challenges, and success metrics.
  • Create and execute customer Success Plans that define business goals, adoption strategies, key milestones, and measurable outcomes.
  • Monitor customer health using adoption metrics, engagement data, and business outcomes to proactively identify risks and opportunities.
  • Lead Business Reviews that demonstrate business value, communicate progress, and align on future objectives.
  • Partner with Sales, Product, Condition Monitoring, and Support to deliver an exceptional customer experience and remove obstacles to success.
  • Partner with Sales to identify and advance expansion opportunities, with direct accountability for commercial outcomes within your portfolio.
  • Manage customer issues with urgency, professionalism, and accountability while maintaining trust and confidence.
  • Maintain accurate account plans, customer health data, and forecasting within Salesforce and other customer success tools.
  • Consistently achieve customer retention, expansion, and adoption goals. 

Qualifications

  • Five or more years of experience in Customer Success, Strategic Account Management, Consulting, or a similar customer-facing role within a B2B technology company.
  • Experience working with manufacturing, industrial, reliability, maintenance, or operations teams is strongly preferred.
  • Proven ability to build trusted relationships with executive leaders and cross-functional customer teams.
  • Experience consulting with customers to solve complex business challenges and deliver measurable business outcomes.
  • Demonstrated success developing and executing strategic Success Plans that improve adoption, retention, and customer value.
  • Strong business acumen with the ability to connect technology solutions to operational and financial results.
  • Experience leading Executive or Quarterly Business Reviews with senior customer stakeholders.
  • A data-driven mindset with the ability to interpret customer health metrics and proactively mitigate risk.
  • A track record of achieving or exceeding customer retention, renewal, and expansion goals.
  • Experience with Salesforce and Customer Success platforms.
  • Outstanding communication, presentation, and active listening skills.
  • Excellent organizational skills with the ability to prioritize effectively in a fast-paced environment.
  • A passion for continuous learning, improvement, and delivering exceptional customer experiences.
  • Willingness to travel to customer sites as needed, typically 3 times per quarter. 

#LI-Remote

The base salary range for this full-time position is posted below, plus equity and benefits. Variable pay, bonuses, and other cash compensation will be discussed throughout the interview process.

The salary range was determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range applicable to your location during the hiring process.

AssetWatch Salary Range (US)
$77,000—$112,000 USD
What We Offer:
AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that's why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.
  • Competitive compensation package including stock options
  • Flexible work schedule
  • Comprehensive benefits including retirement plan match
  • Opportunity to make a real impact every day
  • Work with a dynamic and growing team
  • Unlimited PTO
We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.