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Client Success Jobs in Cleveland, OH (NOW HIRING)

Drips

Client Success Manager

Cleveland, OH · On-site +1

Client Success Manager About Drips Drips helps big brands drive 1:1 conversations with large audiences at the most critical moments in the customer journey. We use an AI-powered conversational ...

Drips

Client Success Manager

Cleveland, OH · On-site +1

Client Success Manager About Drips Drips helps big brands drive 1:1 conversations with large audiences at the most critical moments in the customer journey. We use an AI-powered conversational ...

Clarendon

Client Success Coordinator

Cleveland, OH · On-site

$17.75 - $23.75/hr

We are currently seeking a Client Success Coordinator responsible for supporting both inbound client RFQ requests and outbound opportunity identification. This role combines systematic market ...

Clarendon

Client Success Coordinator

Cleveland, OH · On-site

$17.75 - $23.75/hr

We are currently seeking a Client Success Coordinator responsible for supporting both inbound client RFQ requests and outbound opportunity identification. This role combines systematic market ...

Drips

Client Success Manager (Remote)

Cleveland, OH · Remote

Client Success Manager About Drips Drips helps big brands drive 1:1 conversations with large audiences at the most critical moments in the customer journey. We use an AI-powered conversational ...

Drips

Director, Customer Success

Cleveland, OH · On-site

J ob Overview The Director, Client Success is a senior leader responsible for the strategic direction, operational excellence, and team leadership of the Client Success function at Drips. This role ...

Drips

Director of Customer Success

Cleveland, OH · On-site +1

J ob Overview The Director, Client Success is a senior leader responsible for the strategic direction, operational excellence, and team leadership of the Client Success function at Drips. This role ...

Drips

Director of Customer Success

Cleveland, OH · On-site +1

J ob Overview The Director, Client Success is a senior leader responsible for the strategic direction, operational excellence, and team leadership of the Client Success function at Drips. This role ...

KeyCorp

Commercial Client Success Team Lead

Cleveland, OH · On-site

$80K - $150K/yr

Commercial Client Success Team Lead Location: 4910 Tiedeman Road, Brooklyn Ohio Position Location Policy General Location: Open on location, Eastern/ Central markets preferred. Covering the Cleveland ...

KeyBank

Commercial Client Success Team Lead

Brooklyn, OH · On-site

$80K - $150K/yr

Hours: 8-5pm EST Job Summary Commercial Client Success Team Lead (CSTL) oversees a designated servicing team inside of Commercial Onboarding and Servicing (COS) to include Servicing Professionals ...

Key Bank

Commercial Client Success Team Lead

Cleveland, OH · On-site

$80K - $150K/yr

Hours: 8-5pm EST Job Summary Commercial Client Success Team Lead (CSTL) oversees a designated servicing team inside of Commercial Onboarding and Servicing (COS) to include Servicing Professionals ...

New

Keybank

Commercial Client Success Team Lead

Brooklyn, OH · On-site

$80K - $150K/yr

Hours: 8-5pm EST Job Summary Commercial Client Success Team Lead (CSTL) oversees a designated servicingteam inside of Commercial Onboarding and Servicing (COS) to include Servicing Professionals ...

KeyCorp

Commercial Client Success Team Lead

Brooklyn, OH · On-site

$100 - $125/hr

Hours: 8-5pm EST Job Summary Commercial Client Success Team Lead (CSTL) oversees a designated servicing team inside of Commercial Onboarding and Servicing (COS) to include Servicing Professionals ...

New

Key Bank

Commercial Client Success Team Lead

Brooklyn, OH · On-site

$80K - $150K/yr

Hours: 8-5pm EST Job Summary Commercial Client Success Team Lead (CSTL) oversees a designated servicing team inside of Commercial Onboarding and Servicing (COS) to include Servicing Professionals ...

New

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All JobsClient Success JobsClient Success Jobs in Cleveland, OH

Client Success information

See Cleveland, OH salary details

$31.5K

$80.4K

$135.6K

How much do client success jobs pay per year?

As of Sep 8, 2026, the average yearly pay for client success in Cleveland, OH is $80,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,600.00 and $95,900.00 per year, depending on experience, location, and employer.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are the most commonly searched types of Client Success jobs in Cleveland, OH?

The most popular types of Client Success jobs in Cleveland, OH are:

What are popular job titles related to Client Success jobs in Cleveland, OH?

For Client Success jobs in Cleveland, OH, the most frequently searched job titles are:

What job categories do people searching Client Success jobs in Cleveland, OH look for?

The top searched job categories for Client Success jobs in Cleveland, OH are:

What cities near Cleveland, OH are hiring for Client Success jobs?

Cities near Cleveland, OH with the most Client Success job openings:

Client Success jobs near you
Infographic showing various Client Success job openings in Cleveland, OH as of August 2026, with employment types broken down into 76% Full Time, 19% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $80,447 per year, or $38.7 per hour.

Client Success Manager

Drips

Cleveland, OH • On-site, Remote

Full-time

Re-posted 3 days ago

Job description

Client Success Manager
About Drips
Drips helps big brands drive 1:1 conversations with large audiences at the most critical moments in the customer journey. We use an AI-powered conversational outreach strategy that includes human-like two-way texting, scheduled calling, and voicemails. Backed by a proprietary natural language processing model, our platform has handled over half a billion conversations to date, enabling us to deliver automation at a scale that no competitor in the messaging industry has been able to match. That's why we're the platform of choice for some of the world's most recognizable enterprises.
Drips' focus on empowering enterprises to drive real, meaningful conversations with consumers has sparked rapid growth since the company was founded in 2016. We are well funded and looking to accelerate the next era of growth and expansion of our team.
However, we're more than just a high-growth company. We're a community. Even though we work remotely, we've fostered a one-of-a-kind work environment by embracing our core values: Happiness, Team, Lean, Passion, and Improve. If you want to love the product you work on, solve hard problems, and grow your career, we want to talk with you!
Job Overview
The Client Success Manager (CSM) works with mid-to-large enterprise accounts across various industries. The CSM's role is to establish themselves as a trusted advisor to drive successful client experience and support renewal and growth. The ideal candidate for this role is determined to lead Drips clients to achieve the success metrics laid out for each campaign and address various business challenges through use of Drips campaigns. They are primarily responsible for leading the day-to-day client communication across their portfolio and delivering insightful performance reporting and analysis. They will engage in some performance troubleshooting, while appropriately delegating deeper investigations. In addition, the CSM must execute these job responsibilities within the framework of Drips Core Values. Additional duties and responsibilities as assigned.
Duties/Responsibilities
The Client Success Manager role can be broken down into three key areas. Those key areas and the related responsibilities include:
Campaign Performance Strategy & Insights
  • Become an expert at the strategy and best practices for a Drips campaign, how to guide clients towards high-level campaigns, and the key pieces of the campaign to analyze for performance and strategic insights. Utilize internal tools such as Salesforce and Tableau to thoroughly understand campaign performance trends.
  • Gather required information and strategy for new campaigns (Projects). Guide your clients to establish realistic goals and success measures for Drips campaigns.
  • Utilize Salesforce cases to communicate design requirements to the production team for setup.
  • Lead campaign design, planning, and review with clients for approval.
  • Own delivery of recurring performance reporting for client campaigns. Determine meaningful performance trend insights and optimization recommendations, partnering with a Client Success Associate to provide you with supplemental performance details.

Client Communication
  • Own the day-to-day client-facing communication for Accounts in your portfolio, and build relationships across the client organization (business and IT/technical stakeholders). Adhere to Response Time SLAs in-line with Client Account Tier. Manage delegation of client requests and investigations as appropriate to Client Insights, Production, or Product/QA teams.
  • Lead recurring client performance calls (weekly, biweekly, monthly depending on Client Tier).
  • Participate in & lead prep with Account Manager for recurring Monthly Strategic Calls & QBRs.
    Client Health & Risk Management
  • Act as the voice of the client internally to advocate customer's needs.
  • Current-Month Revenue Forecasting - Own the updates to current-month forecast projections, based on a solid understanding of expected growth or contraction of your account's current campaigns.
  • Client Health - review Client Health scoring on a weekly basis for all Accounts. Lead adjusting or escalating changes. Partner with Account Manager for alignment on scoring.
  • Be aware of the client's business goals, objectives, and changes within the client organization to identify expansion opportunities and to proactively address any challenges that might impact the use of our solution.

Profile for Success in this Role
  • Friendly, flexible, and comfortable working with a variety of internal teams across Sales, Operations, and Product Development.
  • Detail-oriented and committed to solving client problems.
  • An articulate communicator who doesn't shy away from a challenge.
  • Comfortable working in a fast-paced and ever-changing startup software company environment in which process is constantly developing.
  • A positive can-do attitude in a culture that prides itself on the belief that we are stronger together.
  • A team player with patience for ambiguity.
  • Eager to contribute & not afraid to ask questions.
Required Skills
  • At least 4 years of experience as an Enterprise CSM or Enterprise Project Manager (client-facing), delivering managed service strongly preferred.
  • Adept with Microsoft Office suite. Fast learner of software (Salesforce, Tableau). Experience or comfort with using Microsoft Teams and other messenger services to communicate.
  • Comfortable translating complex ideas and issues to an uninformed audience. Must be able to translate data into actionable business insights related to clients' business goals and strategy.
  • Ability to manage and support tasks and due dates for multiple clients at once.
  • Strong organizational skills. Keen ability to pay attention to the details.
  • Exceptional verbal and written skills. Must be able to build comfortable and positive relationships with customer team members at varying levels, up to Executive level.
  • Must be a self-starter able to work with limited supervision.
  • Ability to work independently as well as part of a team in a remote environment. Drips is a fully remote work environment.
Preferred Skills
  • Experience in affiliate marketing or lead generation space, marketing campaign management.
  • Working knowledge of web-based SaaS products.
  • Experience working in a growing tech company.
  • Experience in a performance marketing environment.

Apply