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Client Success Associate Jobs in Cleveland, OH (NOW HIRING)

Drips

Client Success Manager

Cleveland, OH · On-site +1

Determine meaningful performance trend insights and optimization recommendations, partnering with a Client Success Associate to provide you with supplemental performance details. Client Communication

Drips

Client Success Manager

Cleveland, OH · Remote

Determine meaningful performance trend insights and optimization recommendations, partnering with a Client Success Associate to provide you with supplemental performance details. Client Communication

Drips

Client Success Manager (Remote)

Cleveland, OH · Remote

Determine meaningful performance trend insights and optimization recommendations, partnering with a Client Success Associate to provide you with supplemental performance details. Client Communication

Yardi

Associate Technical Account Manager

Cleveland, OH · On-site

$31.25 - $32.81/hr

... We're looking for an Associate Technical Account Manager (ATAM) to help our multifamily ... Champion client success by sharing relevant product features, best practices, and personalized ...

Yardi

Associate Technical Account Manager

Cleveland, OH · On-site

$31.25 - $32.81/hr

... Associate Technical Account Manager (ATAM) to help our clients get the most value from Yardi ... Champion client success by sharing relevant product features, best practices, and personalized ...

PNC Bank

Client Service Associate

Cleveland, OH

$52K - $87K/yr

... success. As a Client Service Associate within PNC's Private Bank organization, you will be based in ... Cleveland, OH. The Client Service Associate serves as the primary point of contact for our clients ...

Wells Fargo

Client Associate

Cleveland, OH · On-site

Wells Fargo is seeking a Client Associate in Wealth and Investment Management as part of Wells ... success of our customers and company. They are accountable for execution of all applicable risk ...

UBS

Client Associate

Rocky River, OH · On-site

This role is integral to our success and offers meaningful autonomy, trust, and visibility within ... client first philosophy • A collaborative, adaptable team player who navigates changing ...

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Client Success Associate information

See Cleveland, OH salary details

$17.9K

$51.4K

$90.2K

How much do client success associate jobs pay per year?

As of Jul 28, 2026, the average yearly pay for client success associate in Cleveland, OH is $51,392.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,900.00 and $63,500.00 per year, depending on experience, location, and employer.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What are the key skills and qualifications needed to thrive as a Client Success Associate, and why are they important?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.
What are the most commonly searched types of Client Success jobs in Cleveland, OH? The most popular types of Client Success jobs in Cleveland, OH are:
What are popular job titles related to Client Success Associate jobs in Cleveland, OH? For Client Success Associate jobs in Cleveland, OH, the most frequently searched job titles are:
What job categories do people searching Client Success Associate jobs in Cleveland, OH look for? The top searched job categories for Client Success Associate jobs in Cleveland, OH are:
What cities near Cleveland, OH are hiring for Client Success Associate jobs? Cities near Cleveland, OH with the most Client Success Associate job openings:
Client Success Associate jobs near you
Infographic showing various Client Success Associate job openings in Cleveland, OH as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $51,314 per year, or $24.7 per hour.
Client Success Manager

Client Success Manager

Drips

Cleveland, OH • On-site, Remote

Full-time

Posted 21 days ago

Job description

Client Success Manager
About Drips
Drips helps big brands drive 1:1 conversations with large audiences at the most critical moments in the customer journey. We use an AI-powered conversational outreach strategy that includes human-like two-way texting, scheduled calling, and voicemails. Backed by a proprietary natural language processing model, our platform has handled over half a billion conversations to date, enabling us to deliver automation at a scale that no competitor in the messaging industry has been able to match. That's why we're the platform of choice for some of the world's most recognizable enterprises.
Drips' focus on empowering enterprises to drive real, meaningful conversations with consumers has sparked rapid growth since the company was founded in 2016. We are well funded and looking to accelerate the next era of growth and expansion of our team.
However, we're more than just a high-growth company. We're a community. Even though we work remotely, we've fostered a one-of-a-kind work environment by embracing our core values: Happiness, Team, Lean, Passion, and Improve. If you want to love the product you work on, solve hard problems, and grow your career, we want to talk with you!
Job Overview
The Client Success Manager (CSM) works with mid-to-large enterprise accounts across various industries. The CSM's role is to establish themselves as a trusted advisor to drive successful client experience and support renewal and growth. The ideal candidate for this role is determined to lead Drips clients to achieve the success metrics laid out for each campaign and address various business challenges through use of Drips campaigns. They are primarily responsible for leading the day-to-day client communication across their portfolio and delivering insightful performance reporting and analysis. They will engage in some performance troubleshooting, while appropriately delegating deeper investigations. In addition, the CSM must execute these job responsibilities within the framework of Drips Core Values. Additional duties and responsibilities as assigned.
Duties/Responsibilities
The Client Success Manager role can be broken down into three key areas. Those key areas and the related responsibilities include:
Campaign Performance Strategy & Insights
  • Become an expert at the strategy and best practices for a Drips campaign, how to guide clients towards high-level campaigns, and the key pieces of the campaign to analyze for performance and strategic insights. Utilize internal tools such as Salesforce and Tableau to thoroughly understand campaign performance trends.
  • Gather required information and strategy for new campaigns (Projects). Guide your clients to establish realistic goals and success measures for Drips campaigns.
  • Utilize Salesforce cases to communicate design requirements to the production team for setup.
  • Lead campaign design, planning, and review with clients for approval.
  • Own delivery of recurring performance reporting for client campaigns. Determine meaningful performance trend insights and optimization recommendations, partnering with a Client Success Associate to provide you with supplemental performance details.

Client Communication
  • Own the day-to-day client-facing communication for Accounts in your portfolio, and build relationships across the client organization (business and IT/technical stakeholders). Adhere to Response Time SLAs in-line with Client Account Tier. Manage delegation of client requests and investigations as appropriate to Client Insights, Production, or Product/QA teams.
  • Lead recurring client performance calls (weekly, biweekly, monthly depending on Client Tier).
  • Participate in & lead prep with Account Manager for recurring Monthly Strategic Calls & QBRs.
    Client Health & Risk Management
  • Act as the voice of the client internally to advocate customer's needs.
  • Current-Month Revenue Forecasting - Own the updates to current-month forecast projections, based on a solid understanding of expected growth or contraction of your account's current campaigns.
  • Client Health - review Client Health scoring on a weekly basis for all Accounts. Lead adjusting or escalating changes. Partner with Account Manager for alignment on scoring.
  • Be aware of the client's business goals, objectives, and changes within the client organization to identify expansion opportunities and to proactively address any challenges that might impact the use of our solution.

Profile for Success in this Role
  • Friendly, flexible, and comfortable working with a variety of internal teams across Sales, Operations, and Product Development.
  • Detail-oriented and committed to solving client problems.
  • An articulate communicator who doesn't shy away from a challenge.
  • Comfortable working in a fast-paced and ever-changing startup software company environment in which process is constantly developing.
  • A positive can-do attitude in a culture that prides itself on the belief that we are stronger together.
  • A team player with patience for ambiguity.
  • Eager to contribute & not afraid to ask questions.
Required Skills
  • At least 4 years of experience as an Enterprise CSM or Enterprise Project Manager (client-facing), delivering managed service strongly preferred.
  • Adept with Microsoft Office suite. Fast learner of software (Salesforce, Tableau). Experience or comfort with using Microsoft Teams and other messenger services to communicate.
  • Comfortable translating complex ideas and issues to an uninformed audience. Must be able to translate data into actionable business insights related to clients' business goals and strategy.
  • Ability to manage and support tasks and due dates for multiple clients at once.
  • Strong organizational skills. Keen ability to pay attention to the details.
  • Exceptional verbal and written skills. Must be able to build comfortable and positive relationships with customer team members at varying levels, up to Executive level.
  • Must be a self-starter able to work with limited supervision.
  • Ability to work independently as well as part of a team in a remote environment. Drips is a fully remote work environment.
Preferred Skills
  • Experience in affiliate marketing or lead generation space, marketing campaign management.
  • Working knowledge of web-based SaaS products.
  • Experience working in a growing tech company.
  • Experience in a performance marketing environment.

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