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Client Success Associate Jobs in Cincinnati, OH (NOW HIRING)

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Registered Client Service Associate

Cincinnati, OH · On-site

Do you know how to take care of people? We're looking for a Registered Client Associate to: • ... success. We're dedicated to our craft and passionate about putting our people first, with new ...

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Client Success Associate information

See Cincinnati, OH salary details

$17.8K

$50.8K

$89.2K

How much do client success associate jobs pay per year?

As of Aug 18, 2026, the average yearly pay for client success associate in Cincinnati, OH is $50,844.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $62,800.00 per year, depending on experience, location, and employer.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

What are the key skills and qualifications needed to thrive as a Client Success Associate?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What are the most commonly searched types of Client Success jobs in Cincinnati, OH?

The most popular types of Client Success jobs in Cincinnati, OH are:

What are popular job titles related to Client Success Associate jobs in Cincinnati, OH?

For Client Success Associate jobs in Cincinnati, OH, the most frequently searched job titles are:

What job categories do people searching Client Success Associate jobs in Cincinnati, OH look for?

The top searched job categories for Client Success Associate jobs in Cincinnati, OH are:

What cities near Cincinnati, OH are hiring for Client Success Associate jobs?

Cities near Cincinnati, OH with the most Client Success Associate job openings:

Client Success Associate jobs near you
Infographic showing various Client Success Associate job openings in Cincinnati, OH as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $50,844 per year, or $24.4 per hour.

Associate Customer Success Specialist - Accounting

CDK Global, Inc.

Cincinnati, OH • On-site, Remote

$60K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

CDK Global rating

7.4

Company rating: 7.4 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

170th of 245 rated software companies

Job description

Remote: Must live near a major airport and be able to travel up to 25% as needed
About Us
CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.
Position Summary
The Associate Customer Success Specialist (Associate CSS) supports client adoption and satisfaction by delivering foundational product guidance, assisting with basic training, and documenting client engagements. Working closely with a Customer Success Specialist and Customer Success Manager, the Associate CSS helps customers achieve standard utilization benchmarks, escalates blockers appropriately, and contributes to measurable improvements in product usage and client outcomes.
Position Responsibilities & Essential functions
  • Partner with the assigned CSM/CSS to support best-in-class service for clients.
  • Provide guidance on navigating CDK systems
  • Deliver foundational product walk-throughs and basic workflow guidance for end users.
  • Follow established utilization benchmarks and guide customers on standard best practices to achieve them.
  • Assist with client training sessions (virtual and onsite), scaled webinars, and reference materials.
  • Document all client interactions, action items, and outcomes in internal systems with high accuracy.
  • Identify routine blockers and escalate promptly to CSS, Sr CSS, or Customer Care per guidelines.
  • Maintain a learning plan to expand knowledge of CDK products, dealership workflows, and industry basics.
  • Support value conversations by reinforcing how standard features and workflows help achieve client goals.
  • Coordinate with internal teams to schedule sessions, gather resources, and prepare basic reports as requested.
  • Uphold CDK values: Stay Curious, Own It, Be Open, Create Possibilities.
  • Perform other related duties as assigned.

Qualifications
  • Strong written and verbal communication skills.
  • High sense of urgency; able to de-escalate routine issues using empathy.
  • Effective time management and consistent on-time delivery of assignments.
  • Exhibits a strong customer service-oriented mindset.
  • Organization and prioritization skills; attention to detail in documentation.
  • Ability to clearly explain product fundamentals and standard workflows.
  • Familiarity with dealership operations or business process environments.
  • Associate's degree or equivalent experience.
  • Demonstrates strong working knowledge of Microsoft Office tools for communication, reporting, and analysis
  • Ability to work independently with guidance from CSS/CSM and collaborate within a team.
  • Comfortable operating in a remote and travel role
  • Ability to Travel up to 25% to dealership locations.

Preferred Qualifications
  • 1-2 years of professional experience (customer success, support, training, or client-facing role preferred).
  • Experience with automotive workflows or dealership operations.
  • Experience with dealership Accounting workflows
  • Familiarity with CDK's solutions, implementation, and service models.
  • Experience delivering or supporting end-user training (virtual/onsite).
  • Bachelor's degree (BA/BS).
  • Exposure to Salesforce or other customer documentation tools.

Physical Requirements:
  • Operate Computer Hardware and Other Office Equipment: Constantly.
  • Repetitive Motion: Frequently.
  • Position and Move Items: Frequently.
  • Physical Demands: Up to 15 LB.
  • Remain in a Stationary Position: Frequently.
  • Move About: Frequently.
  • Adjust Posture for Movement: Frequently.
  • Ascend and Descend: Occasionally.
  • Observe or Inspect Details: Frequently.
  • Communicate Information and Ideas so that Others will Understand: Constantly.
  • Exposure to Outdoor Weather Conditions: Occasionally
  • Detects Auditory Cues: Frequently .
  • Exposure to Confined Spaces: Occasionally.
  • Operate a Vehicle Safely: Frequently
  • Ability to Navigate Airports, Transportation, and/or Other Travel Related Tasks: occasionally

Compensation: $60,000 - $65,000
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:
  • Paid Time Off (PTO)
  • 401K Matching Program
  • Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.

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