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Client Success Associate Jobs in Cincinnati, OH (NOW HIRING)

84.51°

Manager, Client Success (P4142)

Cincinnati, OH · On-site

Manage, coach, and develop a small team of Client Success associates, including performance management, capability development, and ongoing support * Build and maintain senior-level relationships ...

84.51°

Lead Client Success Manager (P3880)

Cincinnati, OH · On-site

$17.75 - $19.75/hr

As Lead Client Success Manager, you are the account quarterback, internally and externally to a ... Below is a list of some of the benefits we offer our associates: * Health: Medical: with ...

UBS

Registered Client Service Associate

Cincinnati, OH · On-site

Do you know how to take care of people? We're looking for a Registered Client Associate to: • ... success. We're dedicated to our craft and passionate about putting our people first, with new ...

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All JobsClient Success Associate JobsClient Success Associate Jobs in Cincinnati, OH

Client Success Associate information

See Cincinnati, OH salary details

$17.8K

$50.8K

$89.2K

How much do client success associate jobs pay per year?

As of Aug 23, 2026, the average yearly pay for client success associate in Cincinnati, OH is $50,844.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $62,800.00 per year, depending on experience, location, and employer.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

What are the key skills and qualifications needed to thrive as a Client Success Associate?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What are the most commonly searched types of Client Success jobs in Cincinnati, OH?

The most popular types of Client Success jobs in Cincinnati, OH are:

What are popular job titles related to Client Success Associate jobs in Cincinnati, OH?

For Client Success Associate jobs in Cincinnati, OH, the most frequently searched job titles are:

What job categories do people searching Client Success Associate jobs in Cincinnati, OH look for?

The top searched job categories for Client Success Associate jobs in Cincinnati, OH are:

What cities near Cincinnati, OH are hiring for Client Success Associate jobs?

Cities near Cincinnati, OH with the most Client Success Associate job openings:

Client Success Associate jobs near you
Infographic showing various Client Success Associate job openings in Cincinnati, OH as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $50,844 per year, or $24.4 per hour.

Manager, Client Success (P4142)

84.51°

Cincinnati, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

84.51° Overview:
84.51° is a retail data science, insights and media company. We help The Kroger Co., consumer packaged goods companies, agencies, publishers and affiliates create more personalized and valuable experiences for shoppers across the path to purchase.
Powered by cutting-edge science, we utilize first-party retail data from more than 62 million U.S. households sourced through the Kroger Plus loyalty card program to fuel a more customer-centric journey using 84.51° Insights, 84.51° Loyalty Marketing and our retail media advertising solution, Kroger Precision Marketing.
84.51° follows a 5-day in-office work schedule to support collaboration, alignment, and team connection.
Join us at 84.51°!
The Manager, Client Success is responsible for leading a portfolio of clients and managing a small team to drive retention, organic growth, and strong client outcomes across Media, Incentives, and Insights. This role leads the development and execution of client and vertical strategies, builds senior-level relationships with CPG and Kroger stakeholders, and ensures delivery of a consistent, high-quality client experience across the book of business. The Manager, Client Success identifies and advances growth opportunities, leads key business planning processes, and partners closely with Sales, Kroger teams, Product Strategy, Data Science, and Finance to deliver business results. This role also recruits, develops, and inspires talent while driving operational excellence and continuous improvement across the team.
RESPONSIBILITIES:
  • Lead client success strategy for a portfolio of clients to drive retention, organic growth, and strong client experience across Media, Incentives, and Insights
  • Manage, coach, and develop a small team of Client Success associates, including performance management, capability development, and ongoing support
  • Build and maintain senior-level relationships with CPG clients and Kroger stakeholders to develop strategies, address business needs, and drive commercial outcomes
  • Own portfolio retention strategy, including client health, renewal planning, risk identification, and proactive action planning
  • Identify and progress organic growth opportunities across the portfolio in partnership with Sales, Kroger-facing teams, and cross-functional partners
  • Lead delivery of key client planning and review processes, including quarterly business reviews, annual plans, media upfronts, incentive plans, and insights subscription renewals
  • Represent client growth strategies in partnership with Kroger teams, including participation in relevant joint business planning discussions
  • Partner with Product Strategy, Data Science, Finance/Accounting, Sales, and other cross-functional teams to remove barriers, improve execution, and strengthen client outcomes
  • Drive utilization of insights, activation, and measurement solutions to maximize client value and business impact
  • Lead team operations and ways of working to improve productivity, consistency, and execution across the portfolio
  • Proactively identify and solve for client, team, and process challenges to support long-term business success
  • Contribute to the development of best practices, commercial offerings, and team guidance to improve effectiveness across the broader organization

QUALIFICATIONS, SKILLS, AND EXPERIENCE:
  • Bachelor's degree required
  • Minimum 5+ years of account management, client success, consulting, and/or business development experience
  • Media, Incentives, Insights, retail media, loyalty, or related experience required
  • Experience leading day-to-day team activities and coordinating the work of others; prior people management experience preferred
  • Strong experience building senior-level client and stakeholder relationships
  • Demonstrated success driving retention, client satisfaction, and portfolio growth
  • Strong strategic thinking and problem-solving skills
  • Excellent communication, organization, and prioritization skills
  • Ability to navigate ambiguity and drive recommendations and solutions forward
  • Strong cross-functional leadership and collaboration skills
  • Project management experience preferred
  • Collaborative, energetic, and motivated by developing talent and delivering strong client outcomes

#LI-AB1
Pay Transparency and Benefits
  • The stated salary range represents the entire span applicable across all geographic markets from lowest to highest. Actual salary offers will be determined by multiple factors including but not limited to geographic location, relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data and cost of labor. In addition to salary, this position is also eligible for variable compensation.
  • Below is a list of some of the benefits we offer our associates:
    • Health: Medical: with competitive plan designs and support for self-care, wellness and mental health. Dental: with in-network and out-of-network benefit. Vision: with in-network and out-of-network benefit.
    • Wealth: 401(k) with Roth option and matching contribution. Health Savings Account with matching contribution (requires participation in qualifying medical plan). AD&D and supplemental insurance options to help ensure additional protection for you.
    • Happiness: Paid time off with flexibility to meet your life needs, including 5 weeks of vacation time, 7 health and wellness days, 3 floating holidays, as well as 6 company-paid holidays per year. Paid leave for maternity, paternity and family care instances.

Pay Range
$115,000-$150,000 USD

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