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Client Success Associate Jobs in Columbus, OH (NOW HIRING)

Gordon Flesch Company

Client Success Associate

Dublin, OH · On-site

$27.50 - $30/hr

Help develop and execute customer success plans tailored to each client's goals and business ... Associate degree or equivalent experience. * Experience generating and converting business leads.

Gordon Flesch Company

Client Success Associate

Dublin, OH · On-site

$27.50 - $30/hr

Help develop and execute customer success plans tailored to each client's goals and business ... Associate degree or equivalent experience. * Experience generating and converting business leads.

greenpath, inc.

Client Success Specialist

Columbus, OH · On-site

$16.50 - $18.38/hr

As a Client Success Specialist (CSS), you'll be the heart of our mission--supporting clients ... Associate's degree preferred; Bachelor's degree may substitute for experience. * A strong sense of ...

Public Consulting Group

Client Service Associate 2

Columbus, OH · On-site

$13.50 - $18.75/hr

... student success, improve programs and processes, and optimize financial resources. We work with ... Client Service & Ticket Resolution * Serve as the day-to-day point of contact for assigned clients ...

AnywhereWorks

Client Experience Associate

Columbus, OH · Remote

$16/hr

We are looking for a Client Experience Associate to join our team! Please see below for more ... future success. Company Description AnywhereWorks provides tools to help businesses connect ...

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Client Success Associate information

See Columbus, OH salary details

$17.9K

$51.2K

$89.8K

How much do client success associate jobs pay per year?

As of Aug 7, 2026, the average yearly pay for client success associate in Columbus, OH is $51,184.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,700.00 and $63,300.00 per year, depending on experience, location, and employer.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What are the key skills and qualifications needed to thrive as a Client Success Associate?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.
What are the most commonly searched types of Client Success jobs in Columbus, OH? The most popular types of Client Success jobs in Columbus, OH are:
What are popular job titles related to Client Success Associate jobs in Columbus, OH? For Client Success Associate jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Client Success Associate jobs in Columbus, OH look for? The top searched job categories for Client Success Associate jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Client Success Associate jobs? Cities near Columbus, OH with the most Client Success Associate job openings:
Client Success Associate jobs near you
Infographic showing various Client Success Associate job openings in Columbus, OH as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $51,184 per year, or $24.6 per hour.

Client Success Associate

Gordon Flesch Company

Dublin, OH • On-site

$27.50 - $30/hr

Other

Posted 10 days ago

Gordon Flesch Company rating

8.3

Company rating: 8.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

50th of 223 rated it services

Job description

Job Purpose

This role will serve as a trusted advisor to our top customers and assist our Major Account Executive to drive maximum value from our solution and achieve their desired outcomes. They will support the customers to drive satisfaction, retention and growth within the account.

Responsibilities

  • Provide continuous training to ensure high early adoption of products and services.
  • Build and maintain strong, long-term relationship with key stakeholders across customer accounts to align strategic goals between GFC and customers.
  • Serve as a point of escalation for customer concerns, ensuring timely and effective resolution.
  • Act as a liaison by coordinating and facilitating discussions with internal departments.
  • Help develop and execute customer success plans tailored to each client's goals and business objectives.
  • Provide regular updates to internal teams on customer status, feedback, and opportunities for improvement.
  • Participate in internal and external client meetings, including preparation and follow-up.
  • Conduct walkthroughs of customer sites to identify potential growth opportunities.
  • Ensure accurate documentation of sales activities in CRM systems including meeting notes.
  • Help promote company events to current and prospective customers.
  • Continuously learn and stay current on GFC's technology solutions.
  • Assist with budget planning and account reviews, including data gathering and presentation.
  • Miscellaneous job duties as assigned.

Requirements

  • High school diploma or equivalent.
  • Advanced skill in Microsoft Excel
  • Valid driver's license and appropriate auto insurance as dictated by state requirements.
  • Ability to promote ideas and work constructively across various departments.
  • Exceptional analytical skills and problem-solving abilities
  • Proficient with Microsoft Office applications, including Word, , and Outlook.
  • Ability to compare data from a variety of sources for accuracy and completeness.
  • Possess a professional attitude with an ability to interact well with others.
  • Strong customer service orientation.
  • Ability to work in a team environment and interact in a consistent, positive manner.
  • Excellent verbal and written communication skills.
  • Ability to multi-task while maintaining strong attention to detail.

Preferred Qualifications (if applicable)

  • Associate degree or equivalent experience.
  • Experience generating and converting business leads.
  • Proven track record of delivering excellent customer service.
  • Self-motivated with a desire to grow into a sales professional.
  • Interest in business technology solutions.

The hourly rate for this position is $27.50 - $30.00

Gordon Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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