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Client Success Associate Jobs in Columbus, OH (NOW HIRING)

Gartner

Client Executive, GTS

Columbus, OH · On-site

$71K - $97K/yr

... success in consultative sales, preferably experience in high technology (services, software or ... That's why we hire associates with the intellectual curiosity, energy and drive to want to make a ...

Ameriprise Financial

Be Seen First

Wealth Management Client Service Associate

Dublin, OH · On-site

$40K - $60K/yr

Client Service Manager/Administrative Assistant *Candidates without prior financial services or ... success, this is an opportunity to grow alongside a thriving advisory practice. Key ...

Wertz & Associates

Senior Tax Associate

Dublin, OH · Hybrid

$80K - $105K/yr

Dublin, Ohio (Hybrid) Our client, a nationally recognized Top 100 business advisory and accounting ... success. Professionals enjoy access to diverse clients, strong mentorship, ongoing training, and ...

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All JobsClient Success Associate JobsClient Success Associate Jobs in Columbus, OH

Client Success Associate information

See Columbus, OH salary details

$17.9K

$51.2K

$89.8K

How much do client success associate jobs pay per year?

As of Sep 3, 2026, the average yearly pay for client success associate in Columbus, OH is $51,184.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,700.00 and $63,300.00 per year, depending on experience, location, and employer.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

What are the key skills and qualifications needed to thrive as a Client Success Associate?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What are the most commonly searched types of Client Success jobs in Columbus, OH?

The most popular types of Client Success jobs in Columbus, OH are:

What are popular job titles related to Client Success Associate jobs in Columbus, OH?

For Client Success Associate jobs in Columbus, OH, the most frequently searched job titles are:

What job categories do people searching Client Success Associate jobs in Columbus, OH look for?

The top searched job categories for Client Success Associate jobs in Columbus, OH are:

What cities near Columbus, OH are hiring for Client Success Associate jobs?

Cities near Columbus, OH with the most Client Success Associate job openings:

Client Success Associate jobs near you
Infographic showing various Client Success Associate job openings in Columbus, OH as of August 2026, with employment types broken down into 76% Full Time, 20% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $51,184 per year, or $24.6 per hour.

Associate Client Account Manager

Cass Information Systems

Columbus, OH • On-site

$112K - $116K/yr

Full-time

Posted 27 days ago

Job description

FUNCTION: The Associate Client Account Manager is responsible for overall management of assigned mid-tier client accounts by taking a leadership role in developing mutually beneficial working relationships, achieving account growth, and furthering the success of both the client's and Cass's business through system enhancements, process improvements, and training to facilitate the client's full utilization of Cass services and products. This position will also perform client account representative duties of assigned accounts by supporting the daily activities related to processing and provides clear direction to all internal staff concerning client processes. This position also offers guidance to client account representatives regarding day-to-day client needs and inquiries.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
  • Independently manages all service activities with mid-tier customers and communicates verbally and in writing such that an authoritative relationship is developed.
  • Possesses a thorough understanding of all services and tools that Cass provides for communication and demonstration to our customers and makes recommendations to improve process efficiency and quality.
  • Independently processes and responds to internal and client questions, processing issues, and other requests according to company defined procedures.
  • Demonstrates the ability to coordinate the assignment and management of customer priorities.
  • Thoroughly analyzes issues and requests including technical changes to processing systems and clearly communicates solutions to customers.
  • Ensures application of best practices through consistent evaluation of key metrics, independently driving process improvement efforts to advance account standing.
  • Creates and maintains a detailed project log to track system enhancements and account related process improvement activities.
  • Ensures the successful delivery of new solutions according to customer needs and objectives.
  • Keeps leadership, appropriate internal resources, and customers informed of significant issues on a timely basis.
  • Acts as a positive representative of the company, both internally and externally, in accordance with written principles of the organization without direction or oversight from management.
  • Shares knowledge of duties and clients with fellow employees. Helps train and mentor fellow employees.
  • Performs account representative duties by responding to internal and client questions, ensuring resolution of processing issues, and other requests related to assigned accounts. May support certain assigned accounts in conjunction with Business Process Outsourcing (BPO) resources.
  • Other duties as assigned.

KNOWLEDGE AND MINIMUM REQUIREMENTS:
  • Strong, well-developed interpersonal skills to maximize client responsiveness and develop a working relationship with current clients as well as the ability to work effectively with other departments of Cass and the client's organization.
  • A high level of analytical skills to process client inquiries, evaluate client requests and procedures and implement as appropriate, and to understand the client's operational and data processing systems, etc., to meet client needs in a way mutually beneficial to both client and Cass.
  • Well-developed organizational skills with consistent time management to handle multiple tasks simultaneously.
  • Proficient in Microsoft Office suite with focus on Excel (pivot tables/Vlookups).
  • General SQL knowledge may be required for TIS division.
  • A strong ability to communicate effectively, both written and verbally at all levels.
  • Ability to travel up to 15%.
  • A technical level of knowledge normally acquired through completion of a bachelor's degree in business administration, data processing or related area or an equivalent combination of education and experience.
  • 2-4 years of customer relations experience in a technical or business service environment, including 1-2 years of account management experience preferably with dedicated accounts.

APPLICATION PROCESS:
Please apply directly to this position via the "Apply" button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process.
ABOUT OUR COMPANY:
Cass Information Systems, Inc. (NASDAQ: CASS) is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communication networks, facilities, and other operations. Disbursing over $95 billion annually on behalf of its clients, and with total assets of $2.5 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly-owned subsidiary, Cass Commercial Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass is part of the Russell 2000®. More information is available at www.cassinfo.com.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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