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Client Experience Manager Jobs in Quebec (NOW HIRING)

IMP Group

Manager Client Experience

Dorval, QC

Summary As Manager Client Experience, you will be responsible for overseeing and enhancing the overall experience that our clients have with us. You will ensure that every touchpoint along the client ...

Logistec

Surintendant.e des operations

Salluit, QC

... notre client. Qualification Pour réussir en tant que Surintendant.e des opérations vous devez avoir: * Avoir cinq (5) années d'expérience en supervision de personnel ; * Expérience en ...

New

goeasy

Creer une experience client de vente exceptionnelle en accueillant et en engageant les clients en personne, par telephone et par courriel. * Faire preuve de compassion et d'empathie envers nos ...

Confort Expert inc.

Confort Expert Inc. est à la recherche d'électriciens compagnons pour notre division électrique (Domoklic Inc . ) pour combler notre équipe d'électriciens. Il s'agit d'un poste permanent à ...

Confort Expert inc.

Confort Expert Inc. est à la recherche d'électriciens compagnons pour notre division électrique (Domoklic Inc . ) pour combler notre équipe d'électriciens. Il s'agit d'un poste permanent à ...

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All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Quebec

Client Experience Manager information

See Quebec salary details

$24K

$48.6K

$79K

How much do client experience manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for client experience manager in Quebec is $48,566.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $56,000.00 per year, depending on experience, location, and employer.

What does a Client Experience Manager do?

A Client Experience Manager is responsible for ensuring that clients have positive and seamless interactions with a company’s products or services. They oversee the entire client journey, addressing concerns, gathering feedback, and implementing improvements to enhance satisfaction and loyalty. Their duties often include managing client onboarding, coordinating with internal teams, resolving issues, and developing strategies to optimize the customer experience. Ultimately, they act as the advocate for the client within the organization.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

How does a Client Experience Manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What are the key skills and qualifications needed to thrive as a Client Experience Manager, and why are they important?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

What Does a Client Experience Manager Do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

More about Client Experience Manager jobs
What are the most commonly searched types of Client Experience jobs in Quebec? The most popular types of Client Experience jobs in Quebec are:
What job categories do people searching Client Experience Manager jobs in Quebec look for? The top searched job categories for Client Experience Manager jobs in Quebec are:
What cities in Quebec are hiring for Client Experience Manager jobs? Cities in Quebec with the most Client Experience Manager job openings:
Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Quebec as of June 2026, with employment types broken down into 2% As Needed, 87% Full Time, 9% Part Time, and 2% Temporary. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,566 per year, or $23.3 per hour.

Manager Client Experience

IMP Group

Dorval, QC

Other

Posted 16 days ago

Job description

As Canada's premier private jet company with a legacy spanning over 70 years, Execaire Aviation leads the way in aviation solutions. Setting the standard in aviation excellence, we redefine the way you fly, ensuring unparallelled service and unforgettable experience. Our success is driven by a team of over 550 dedicated employees who all share the same vision.  As a leading provider of aviation solutions and operators of private jets, we offer a complete range of services including aircraft management, aircraft maintenance, aircraft charter and sales, as well as FBO services. At Execaire Aviation, our foundation is built on unwavering core values. Safety is our compass, guiding every operation. Excellence is the standard we uphold in every task. Innovation is our driving force, propelling us into the future of aviation.

Join us and be a part of a team that lives and breathes these values every day!

Summary

As Manager Client Experience, you will be responsible for overseeing and enhancing the overall experience that our clients have with us. You will ensure that every touchpoint along the client's journey is optimized to meet or exceed their expectations, ultimately driving client satisfaction and loyalty. You will play a pivotal role in implementing client-centric strategies and initiatives and will contribute to the growth of our business by identifying areas for improvement, refining processes, and enhancing brand reputation through exceptional client interactions. The incumbent is also responsible for the training, directing, and supervision of all Client Service Representative teams.

Responsibilities
  • Adhere to Company Policies & Procedures including all safety regulations
  • Collaborate closely with executives and stakeholders to develop and implement effective client management strategies aligned with the company's goals and objectives
  • Build and nurture trusting relationships with our clientele by designing and executing initiatives that enhance the overall client experience, fostering repeat business and client advocacy
  • Analyze client feedback, surveys, and data to identify client pain points to improve the client journey and create a positive experience
  • Advocate client needs at the executive level and securing the necessary resources to implement improvements
  • Foster employee development by empowering, coaching, and supporting our teams to be their very best in delivering exceptional service and adhering to client-focused strategies
  • Champion / Lead Annual Client Review Board meetings
  • Establish proper Prestige Service Standards per Occupation for all employees that may have various touch points throughout the Client Journey
  • Work closely with Training Department to establish proper Client Service training standards to be rolled out throughout entire organization
Requirements
  • University Degree in Communications, Business Administration, Marketing or a related field
  • 3-5 years of client service experience
  • Experience in people management and team leadership
  • Excellent verbal and written communication skills in both English and French
  • Advanced analytical skills to boost data-driven decisions
  • Experience with digital marketing tools and social media
  • Ability to inspire and lead a team
  • Exceptional customer service skills
  • Innovative, creative, and problem-solving abilities
  • Strong adaptability to change and evolving priorities
  • Strong onboarding, training, and team management abilities
  • Ability to manage multiple projects simultaneously with advanced time management skills
  • Strong knowledge of Microsoft Office Suite, Google Suite

Our careers culture is fueled by innovation, teamwork, and a commitment to excellence. Your career at Execaire Aviation is a journey of growth and development. We invest in our team members, offering extensive training programs and ample opportunities to enhance your skills. From mentorship initiatives to career advancement pathways, we are dedicated to nurturing your potential and fostering a culture of continuous learning. Join us in redefining aviation standards and unleashing your potential in an environment where your aspirations can take flight!

We celebrate diversity and believe in the power of an inclusive workplace. At Execaire Aviation, we embrace unique perspectives and backgrounds, recognizing that diversity drives innovation and creativity. We strive for a work environment where everyone feels respected, valued, and empowered to contribute their best. Join us in building a team that reflects the vibrant tapestry of aviation.

Apply