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Client Experience Coordinator Jobs in Quebec (NOW HIRING)

Big Bang ERP, Inc.

Client Solutions Manager

Montreal, QC · On-site

$38.46/hr

Experience coordinating with technical teams, professional services, and partners to design solutions aligned with client requirements. Technical Skills: * Strong understanding of cloud application ...

Village Farms International

Coordinator, Logistics

QC · On-site

... service client.Expérience en création de documents logistiques et de transport.Aisance avec les systèmes ERP, WMS/TMS et solides compétences Excel.Expérience avec des outils de rapports ...

Village Farms International

Coordinator, Logistics

QC · On-site

... service client.Expérience en création de documents logistiques et de transport.Aisance avec les systèmes ERP, WMS/TMS et solides compétences Excel.Expérience avec des outils de rapports ...

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All JobsClient Experience JobsClient Experience Coordinator JobsClient Experience Coordinator Jobs in Quebec

Client Experience Coordinator information

What are the key skills and qualifications needed to thrive as a Client Experience Coordinator?

To thrive as a Client Experience Coordinator, you need strong organizational skills, attention to detail, and experience in customer service or hospitality, often supported by a relevant degree or equivalent work history. Familiarity with customer relationship management (CRM) software, scheduling tools, and communication platforms is typically required. Excellent interpersonal skills, problem-solving abilities, and a proactive attitude make someone stand out in this position. These skills ensure seamless client interactions, efficient resolution of issues, and positive long-term relationships that drive business success.

How does a Client Experience Coordinator typically collaborate with other departments to enhance client satisfaction?

A Client Experience Coordinator often works closely with teams such as sales, customer support, and operations to address client needs and resolve issues efficiently. They serve as a bridge between clients and internal departments, ensuring feedback and concerns are communicated clearly and actionable steps are taken. Regular cross-functional meetings and updates help the coordinator stay informed about ongoing projects and potential pain points, allowing them to proactively improve the overall client experience. This collaboration is key to identifying opportunities for service improvements and maintaining high client satisfaction levels.

What is the difference between Client Experience Coordinator vs Customer Service Representative?

AspectClient Experience CoordinatorCustomer Service Representative
Required CredentialsTypically a bachelor's degree in business, marketing, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice settings, client meetings, project coordinationCall centers, retail, online support channels
Employer & Industry UsageUsed in corporate, healthcare, and service industries focusing on client retentionCommon across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles in client relations and experience managementSeeking direct customer support roles

The main difference is that a Client Experience Coordinator focuses on managing and improving the overall client experience, often involving strategic planning and coordination. In contrast, a Customer Service Representative primarily handles direct customer inquiries and support. Both roles require strong communication skills, but the Coordinator role typically involves a broader scope of client relationship management and may require more specialized credentials.

What does a client experience coordinator do?

A client experience coordinator manages interactions between a company and its clients to ensure satisfaction and positive relationships. They handle communication, address client concerns, and coordinate services or support, often using customer relationship management (CRM) tools. The role requires strong communication skills and a focus on customer service to enhance client retention and loyalty.

What is the role of a client experience coordinator?

A client experience coordinator is responsible for managing and improving interactions between a company and its clients to ensure satisfaction and loyalty. They handle communication, address client concerns, and coordinate services or support, often using customer relationship management (CRM) tools. The role requires strong communication skills, problem-solving abilities, and a focus on delivering positive customer experiences.

What are the most commonly searched types of Client Experience jobs in Quebec?

The most popular types of Client Experience jobs in Quebec are:

What are popular job titles related to Client Experience Coordinator jobs in Quebec?

For Client Experience Coordinator jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Client Experience Coordinator jobs in Quebec look for?

The top searched job categories for Client Experience Coordinator jobs in Quebec are:

What cities in Quebec are hiring for Client Experience Coordinator jobs?

Cities in Quebec with the most Client Experience Coordinator job openings:

Client Experience Coordinator jobs near you
Infographic showing various Client Experience Coordinator job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Coordinateur(trice) a l'experience client et a l'education / Client experience and education coor...

MicroHabitat

Montreal, QC • On-site

$46K/yr

Contractor

Medical, PTO

Re-posted 2 days ago

Job description

English will follow

Coordonnateur(trice) de l'Experience Client et de l'Education

Ce poste est ideal pour toute personne passionnee par l'education, l'experience client et l'agriculture urbaine.

Type d'emploi : Permanent
Salaire : 46 000 $ par an
Vacances payees : 3 semaines (15 jours ouvrables)
Plan d'assurance sante : Admissible apres trois mois d'emploi
Telephone mobile de l'entreprise : Fourni apres trois mois d'emploi

Horaires de travail :

  • Haute saison : Du lundi au vendredi, de 8h00 a 17h00 avec une pause de 30 minutes
  • Basse saison : Du lundi au vendredi, de 9h00 a 17h00 avec une pause de 30 minutes
4 Principaux Aspects du Poste :
  • Experience Client
  • Marketing bilingue
  • Education Client
  • Fidelisation Client
Roles et Responsabilites du Coordonnateur de l'Experience Client et de l'Education :

Relevant directement du Directeur de l'Experience Client et Employe, le role de cette personne est d'assurer la coherence et la qualite de toutes les activites liees a l'experience et a l'education des clients au sein de l'entreprise.

  • Superviser les fermes urbaines installees dans les ecoles
  • Organiser des ateliers, des kiosques et des visites de sites pour MicroHabitat a Montreal
  • Former les employes a la realisation d'ateliers, de kiosques et de visites de sites dans d'autres villes
  • Participer au processus de demande de subventions et bourses
  • Optimiser et creer de nouveaux contenus d'ateliers
  • Produire et gerer la distribution des cadeaux d'entreprise a Montreal
  • Travailler avec le Coordonnateur Marketing pour organiser et preparer tout le materiel, le branding et la signaletique pour toutes les villes, y compris la signalisation des vehicules et des kiosques
  • Proposer des idees pour le developpement de cadeaux d'entreprise
  • Aider a la traduction des communications de l'anglais vers le francais si necessaire
Structure Hierarchique :

Le Coordonnateur de l'Experience Client et de l'Education travaillera sous la supervision du Directeur de l'Experience Client et Employe ainsi que du Chef Agriculteur Urbain de sa ville.


Client Experience & Education Coordinator


This position is ideal for anyone who enjoys education, client experience, and urban farming.

Job Type: Permanent
Salary: $46,000 per year
Paid Vacation: 3 weeks (15 business days)
Health Insurance Plan: Eligible after three months of employment
Company Mobile Phone: Provided after three months of employment

Working Hours:

  • Monday to Friday, 8:00 a.m. to 5:00 p.m. with a 30-minute break (high season)
  • Monday to Friday, 9:00 a.m. to 5:00 p.m. with a 30-minute break (low season)

4 Main Aspects of the Position:

  • Client Experience
  • bilingual Marketing
  • Client Education
  • Client Retention

Roles and Responsibilities of the Client Experience & Education Coordinator:

Directly reporting to the Director of Client and Employee Experience, the role of this individual is to ensure consistency and quality in all client experience and education activities across the company.

  • Oversee urban farms installed in schools
  • Organize workshops, kiosks, and site visits for MicroHabitat in Montreal
  • Train employees on how to conduct workshops, kiosks, and site visits in other cities
  • Participate in the application process for grants and bursaries
  • Optimize and create new workshop content
  • Produce and manage the distribution of corporate gifts in Montreal
  • Work with the Marketing Coordinator to organize and prepare all materials, branding, and signage for all cities. This includes vehicle and kiosk signage.
  • Brainstorm ideas for corporate gift development
  • Assist with communication translation from English to French as needed

Reporting Structure:
The Client Experience & Education Coordinator will work under the supervision of the Director of Client and Employee Experience and the Chief Urban Farmer of their city.

Employment Type: CONTRACTOR

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