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Customer Service Coordinator Jobs in Quebec (NOW HIRING)

Penske

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, manage service scheduling system and executing ...

Penske

Customer Service Coordinator

Montreal, QC · On-site

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, manage service scheduling system and executing ...

Penske Truck Leasing

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, manage service scheduling system and executing ...

CENTURA

Ensure adequate communication with other departments to provide high quality customer service. REQUIREMENTS AND SKILLS * Know how to manage a large flow of calls and emails while ensuring the ...

Canon Careers

Bilingual Coordinator, Customer Service (18 months contract) - Hybrid * Seeking a customer service expert! Can you juggle multiple platforms, maintain data accuracy, and delight customers with ...

Avison Young Canada

Mettre à jour la base de données CRM avec les données en cours des clients et du marché. _____ The key responsibilities of the Client Services Coordinator include, but are not limited to, the ...

Tim Hortons

Customer Service

Montreal, QC · On-site

As a Customer Service Counter Attendant at Tim Hortons, your top priority is guest satisfaction. Whether you are the very first person our guests encounter, or produce the best loved bakery items ...

Tim Hortons

Customer Service

Montreal, QC

As a Customer Service Counter Attendant at Tim Hortons, your top priority is guest satisfaction. Whether you are the very first person our guests encounter, or produce the best loved bakery items ...

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All JobsCustomer Service JobsCustomer Service Coordinator JobsCustomer Service Coordinator Jobs in Quebec

Customer Service Coordinator information

See Quebec salary details

$10

$18

$25

How much do customer service coordinator jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer service coordinator in Quebec is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $20.19 per hour, depending on experience, location, and employer.

What is a customer service coordinator?

Customer service coordinators handle client inquiries and complaints about the company’s products and services. They take calls or respond to emails from clients, answering questions, checking on order processing, or resolving complaints or disputes. When the issue is beyond the authority of the customer service coordinator, they discuss the problem with a supervisor to find an acceptable solution for the client. The primary goal of customer service coordinators is to ensure client satisfaction. Qualifications for this position include a high school diploma or equivalent and experience in retail or other customer service industry.

What skills do you need to be a customer service coordinator?

To thrive as a Customer Service Coordinator, you need strong communication skills, organizational abilities, and a background in customer service, often supported by a high school diploma or associate degree. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Problem-solving, patience, and the ability to manage multiple tasks under pressure are standout soft skills for this role. These competencies are vital for efficiently resolving customer issues, ensuring satisfaction, and maintaining smooth operations within a service-focused environment.

How does a customer service coordinator typically collaborate with other departments to resolve customer issues?

Customer Service Coordinators frequently work cross-functionally, partnering with teams such as Sales, Logistics, and Technical Support to resolve customer inquiries efficiently. For example, if a customer has a product delivery concern, the coordinator will liaise with the warehouse or shipping department to investigate and expedite a solution. Effective communication and a proactive approach are essential, as coordinators often serve as the main point of contact between the customer and internal teams. This collaboration ensures that customers receive timely and accurate information, fostering positive relationships and customer satisfaction.

What is the difference between Customer Service Coordinator vs Customer Support Specialist?

AspectCustomer Service CoordinatorCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; certifications in customer service or technical support
Work EnvironmentOffice settings, call centers, retail environmentsCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, healthcare, finance, hospitalityTechnology, software, telecommunications, e-commerce
Common Search & ComparisonCustomer Service Coordinator vs Customer Support Specialist

The main difference is that Customer Service Coordinators often handle a broader range of customer interactions, including scheduling and coordination, while Customer Support Specialists typically focus on technical support and troubleshooting. Both roles require strong communication skills and customer service experience, but their specific responsibilities and work environments differ slightly.

More about Customer Service Coordinator jobs

What are the most commonly searched types of Customer Service jobs in Quebec?

The most popular types of Customer Service jobs in Quebec are:

What are popular job titles related to Customer Service Coordinator jobs in Quebec?

For Customer Service Coordinator jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Customer Service Coordinator jobs in Quebec look for?

The top searched job categories for Customer Service Coordinator jobs in Quebec are:

What cities in Quebec are hiring for Customer Service Coordinator jobs?

Cities in Quebec with the most Customer Service Coordinator job openings:

Customer Service Coordinator jobs near you
Infographic showing various Customer Service Coordinator job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $38,157 per year, or $18.3 per hour.

Customer Service Coordinator

Penske

On-site

Full-time

Medical, Dental, Life

Posted 10 days ago

Job description


Location: 2500 Pitfield Blvd, Saint Laurent, QC H4S 1Z7
Schedule : Monday to Friday DAYTIME 
Position Summary:

We are looking for an energetic person with strong organizational skills and the ability to multi-task in a fast paced environment. Potential candidates will possess a positive attitude, excellent communication skills and above all, a strong commitment to customer service.

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, manage service scheduling system and executing daily shop administrative tasks such as phone service and filing.

We Offer You:

Penske values the well-being of our employees and their families. That is why we offer competitive wages and a wide range of benefits, including medical and dental plans, group RRSP, spouse and child life insurance, employee referral bonus, sick days and discounts with Penske partners. You can also enjoy working in a modern and clean environment, comprehensive training, and exceptional growth opportunities within the company.

Major Responsibilities: 

 Coordinate with customers to schedule preventative maintenance work and balance available openings with technician work schedule

 Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or satisfaction concerns.

 Assure that all Penske rental units are maintained and prepared for customers

 Ensure parts are available for scheduled work

 Order, kitting and return parts

 Hold vendors accountable for quality and adherence to schedule for outside work

 Provide customer service, assuring customers are satisfied and will return for additional business.

 Coordinate with district billing clerks as necessary

 Prepare merchandise for display, or for purchase or rental

 Recommend and provide advice on a wide variety of rental products and services

 Keep records of rental transactions and of the number of customers entering an establishment

 Prepare rental forms, obtaining customer signature and other information, such as required licenses

 Inspect and adjust rental items to meet needs of customer

 Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints

 Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

 Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills

 Determine charges for services requested, collect deposits or payments, or arrange for billing

 Other projects and tasks as assigned by supervisor


 

About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Qualifications:
2 years of customer service experience required
At least 1 year of hands on mechanical experience preferred
2 years of supervisory experience preferred
At least 2 years of service department administration preferred
High School Diploma required, Bachelor's Degree preferred
Prior experience with service scheduling programs and diagnostic programs preferred
Regular, predictable, full attendance is an essential function of the job
Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment and education)
 
Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
 
Penske is committed to the principle of equity in employment.

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