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Vp Customer Service Jobs in Quebec (NOW HIRING)

Build and sustain seniorlevel relationships with key customers and strategic partners * Lead ... Collaborate with Supply Chain to support demand planning, service levels, and execution * Work with ...

Vous veillerez à offrir un service exceptionnel, à atteindre de solides résultats financiers et ... customer satisfaction. You support workforce planning, succession planning, and leadership ...

Vous veillerez a offrir un service exceptionnel, a atteindre de solides resultats financiers et a ... customer satisfaction. You support workforce planning, succession planning, and leadership ...

Divisional Vice President, Store Operations Role Summary Reporting to the SVP Stores , the ... customer experience, service, and productivity at store level. * Sponsor, steer and leverage the ...

Strategic mindset with a solid understanding of the challenges faced by a professional services ... creation, and customer satisfaction. At Spiria, we believe diversity is a major strength. We ...

En tant que Vice-President, Operations, ce professionnel sera charge de stimuler la croissance ... and service delivery, including significant experience working with enterprise customers. * More ...

En tant que Vice-President, Operations, ce professionnel sera charge de stimuler la croissance ... and service delivery, including significant experience working with enterprise customers. * More ...

En tant que Vice-President (e) finances chez Spiria, vous serez amene(e) a: * Produire des etats ... Service de telemedecine et programme d'aide aux employes avec Telus Sante. * Remboursements lies a ...

... and customer-centric approach. We are setting new benchmarks in the industry by embracing ... Improve the borrower journey from application through funding, servicing, and renewal * Drive ...

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Vp Customer Service information

How does a VP of Customer Service typically collaborate with other departments to improve the overall customer experience?

A VP of Customer Service frequently works cross-functionally with departments such as Sales, Product Development, and Marketing to ensure that customer feedback is integrated into business strategies. They lead initiatives to streamline communication channels, resolve systemic issues, and align service standards with company goals. Regular meetings, shared performance metrics, and joint projects are common ways the VP ensures all departments are working towards delivering a consistent and high-quality customer experience.

What does a VP of Customer Service do?

A VP of Customer Service is responsible for overseeing a company's customer service operations and ensuring high levels of customer satisfaction. They develop strategies to improve customer experience, manage customer service teams, and set goals for service quality and efficiency. This executive collaborates with other departments to align customer service with overall business objectives, analyzes customer feedback to drive improvements, and often handles escalated customer issues. Ultimately, their role is crucial in maintaining customer loyalty and supporting business growth.

What is the difference between Vp Customer Service vs Customer Service Manager?

AspectVp Customer ServiceCustomer Service Manager
ResponsibilitiesOversees entire customer service strategy, sets policies, and manages multiple teams or departmentsManages daily customer service operations, supervises frontline staff, and handles escalations
Required CredentialsBachelor's degree; experience in leadership roles; industry-specific knowledgeBachelor's degree; experience in customer service; leadership skills
Work EnvironmentExecutive-level, strategic planning, often in corporate officesOperational, team management, customer-facing interactions
ScopeCompany-wide customer service policies and initiativesTeam-specific customer service delivery and performance

The Vp Customer Service focuses on strategic leadership and company-wide policies, while the Customer Service Manager handles daily operations and team management. Both roles require leadership experience and industry knowledge, but differ in scope and level of responsibility.

What are the key skills and qualifications needed to thrive as a VP of Customer Service, and why are they important?

To thrive as a VP of Customer Service, you need extensive experience in customer support management, a deep understanding of service operations, and a relevant bachelor's or master's degree. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required, along with certifications such as Six Sigma or CX professional credentials. Exceptional leadership, strategic thinking, and communication skills set top candidates apart by fostering team performance and cross-functional collaboration. These skills and qualifications are essential to drive customer satisfaction, operational excellence, and long-term business growth.
What are the most commonly searched types of Customer Service jobs in Quebec? The most popular types of Customer Service jobs in Quebec are:
What are popular job titles related to Vp Customer Service jobs in Quebec? For Vp Customer Service jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Vp Customer Service jobs in Quebec look for? The top searched job categories for Vp Customer Service jobs in Quebec are:
Infographic showing various Vp Customer Service job openings in Quebec as of July 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 89% In-person, and 11% Remote job distribution.

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Job description

Position:

Vice President, Sales

Location:

Guelph, Ontario

Level:

Vice President Benefits and Perks:

At Sleeman Breweries, you'll have access to benefits that support you today and help you plan for tomorrow:

Competitive compensation

RRSP-matching program to help you save for retirement

A commitment to work-life balance

Benefits coverage for partners and kids

Parental leave top-up for primary and secondary caregivers

Employee product credit

Tuition reimbursement program for eligible employees

Employee and family assistance program

Discount program with access to perks from big brands and local favourites

Professional development opportunities including mentorship and leadership development

If you require an accommodation or an accessible format at any stage of the application or hiring process, please let the recruitment team know. We are committed to providing an inclusive and accessible experience for all candidates.

Why Join Sleeman Breweries?

What's your story? Ours is about pushing boundaries to create Canada's third-largest brewery known for unique craft and world-class brands enjoyed across the country.

As part of Sapporo Breweries, our story includes Sleeman Breweries in Ontario, Okanagan Spring Brewery in B.C., Wild Rose Brewery in Alberta, and Unibroue in Quebec.

When you join Sleeman Breweries, you join a company deeply committed to quality, sustainability, and creating an outstanding employee experience. People here care about what they do and the people they work with. Write your next chapter with us at Sleeman Breweries.

Get an inside look at what it's like working at Sleeman Breweries by following @LifeAtSleeman on Instagram

Purpose and Impact

The Vice President, Sales is a senior enterprise leader responsible for shaping and executing Sleeman Breweries' national sales strategy to deliver sustainable revenue growth, strong market execution, and longterm brand health. This role leads and inspires a complex, multichannel sales organization by setting clear strategic direction, strengthening customer partnerships, driving consistent execution across channels, and building a highperforming leadership team aligned to enterprise priorities and brand growth objectives. Working in close partnership with Marketing, Supply Chain, Finance, Human Resources, and the executive team, the Vice President translates corporate strategy into disciplined, measurable commercial outcomes-balancing strategic vision with operational excellence to drive nearterm performance while building capability, structure, and leadership depth for future growth within a regulated and highly competitive environment. This role offers flexibility in work location within Canada; however, frequent travel (approximately thirty percent of the time) is required, including regular time in Guelph, Ontario and across markets, regions, and channels across Canada.

Strategic and Commercial Leadership

  • Define and execute the national sales strategy in alignment with corporate objectives and brand priorities

  • Translate enterprise strategy into clear sales goals, operating plans, and execution frameworks

  • Lead annual and longerterm commercial planning, including channel strategy and portfolio priorities

  • Provide strategic insight and leadership as a trusted contributor at the executive table

  • Ensure strong strategic execution to support brand strength and regional growth across Canada

Revenue and Performance Management

  • Own national sales performance across revenue, volume, margin, and trade investment effectiveness

  • Establish and maintain performance metrics, scorecards, and operating rhythms to track results

  • Drive disciplined forecasting, demand visibility, and performance management practices

  • Ensure consistent and effective execution across regions, customer segments, and sales channels

Customer and Channel Leadership

  • Build and sustain seniorlevel relationships with key customers and strategic partners

  • Lead national account strategy, commercial negotiations, and joint business planning

  • Ensure differentiated gotomarket strategies by channel, aligned to customer and brand needs

  • Represent the Sales function in key customer, industry, and commercial forums

People Leadership and Sales Capability

  • Lead, coach, and develop a highperforming national sales leadership team

  • Clarify roles, accountability, and decisionmaking across the sales organization

  • Build leadership capacity, succession plans, and longterm bench strength

  • Foster a culture of inclusion, collaboration, accountability, and continuous improvement

CrossFunctional Partnership

  • Partner closely with Marketing to align on brand strategy, activation, and portfolio priorities

  • Collaborate with Supply Chain to support demand planning, service levels, and execution

  • Work with Finance on budgets, forecasts, and returnoninvestment analysis

  • Contribute actively to enterprise transformation initiatives and strategic programs

Required Qualifications

  • Extensive (minimum 15 years) seniorlevel sales leadership experience within consumer packaged goods, beverage, or similarly complex commercial environments

  • Demonstrated success leading multiregion, multichannel sales organizations

  • Strong commercial and financial acumen with an ability to balance strategic and operational priorities

  • Proven experience driving organizational change, modernization, or transformation

  • Ability to lead effectively within regulated or highly structured sales environments

Preferred Qualifications

  • Direct experience within the beverage or beverage alcohol industry

  • Experience within consumer packaged goods organizations with national scale

  • Exposure to provincially regulated or controlled sales systems

  • Experience operating within matrixed or multinational organizational structures

Leadership Attributes

  • Enterprisewide mindset with a strong focus on execution and results

  • Decisive, valuesbased leadership style with sound judgment

  • Highly collaborative and influential across functions and stakeholders

  • Comfortable navigating ambiguity, complexity, and change

  • Strong commitment to talent development, leadership growth, and cultural

Think you have what we need but your credentials don't perfectly line up? That's OK! We know that some job seekers miss opportunities if they think their qualifications don't fit. If you believe your skills and experience can make a difference here, we encourage you to apply!

Our Commitment to Diversity, Equity and Inclusion

At Sleeman Breweries, we believe that better beer, and better workplaces, happen when people feel welcomed and valued for the differences they bring.

We are committed to fair hiring practices free from discrimination, and we encourage applications from all qualified candidates.

BETTER BEER. BETTER PEOPLE. GETTING BETTER

We thank all candidates for their interest however only those selected to proceed will be contacted.