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Vp Customer Service Jobs in Quebec (NOW HIRING)

COMTECH TELECOMMUNICATIONS

CA$175K - CA$228K/yr

Precise positioning for MNOs and enterprise customers. * Call Handling Platforms: NENA i3-compliant ... Next Generation 9-1-1 (NG9-1-1) Core Services: Infrastructure including ESInet, NGCS, and 4G/5G ...

Sleeman Breweries

Vice President, Sales

Laval, QC · On-site

Build and sustain seniorlevel relationships with key customers and strategic partners * Lead ... Collaborate with Supply Chain to support demand planning, service levels, and execution * Work with ...

March Networks Corporation

$180 - $205/hr

VICE PRESIDENT, PROFESSIONAL SERVICES At March Networks, our goal is to create a positive working ... customer satisfaction, recurring revenue retention, and business growth by evolving service ...

Ci

Regional Vice President, Wealth

Montreal, QC

Le vice-president regional, Conseils en gestion de patrimoine, est charge de diriger et de soutenir ... Reperer et mettre en uvre des pratiques exemplaires afin d'ameliorer la prestation des services a ...

First Onsite - CA

Vous veillerez à offrir un service exceptionnel, à atteindre de solides résultats financiers et ... customer satisfaction. You support workforce planning, succession planning, and leadership ...

Top Aces, Inc.

VP Canada

Dorval, QC · On-site

... services and joint terminal attack controller (JTAC) training. We pride ourselves on our ... The VP Canada will support PMs as needed with Customer liaison, and support BD with growth partner ...

COMTECH TELECOMMUNICATIONS

CA$175K - CA$228K/yr

Services principaux de nouvelle génération 9-1-1 (NG9-1-1) : Infrastructure incluant ESInet, NGCS et routage d'appels 4G/5G. Résumé du poste : Allerium recherche un vice-président des ventes ...

Spiria

Vice President of Finances

Montreal, QC

Strategic mindset with a solid understanding of the challenges faced by a professional services ... creation, and customer satisfaction. At Spiria, we believe diversity is a major strength. We ...

Kinaxis

$250 - $350/hr

As winners of several Top Employer awards globally, we are proud to work with our customers and ... About the role The Vice President, Financial Accounting & Reporting is a senior accounting and ...

Lumen Technologies

The Vice President role is an executive leader of senior leaders, owning a nationwide and ... managed services to federal customers, strong knowledge of procurement vehicles and regulatory ...

Lumen Technologies

The Vice President role is an executive leader of senior leaders, owning a nationwide and ... managed services to federal customers, strong knowledge of procurement vehicles and regulatory ...

Juneteenth Intercontinental University

$150 - $210/hr

Introduction to the Position The role of Provost and Vice President for Student Affairs at ... student services are seamlessly integrated within the educational framework. Responsibilities ...

Ciena Corporation

$200 - $260/hr

Vice President, Manufacturing & Network OperationsJob SummaryAs demand accelerates for cloud and AI ... evolving customer demand, technology transitions, and geopolitical dynamics while enabling ...

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Vp Customer Service information

What does a VP of Customer Service do?

A VP of Customer Service is responsible for overseeing a company's customer service operations and ensuring high levels of customer satisfaction. They develop strategies to improve customer experience, manage customer service teams, and set goals for service quality and efficiency. This executive collaborates with other departments to align customer service with overall business objectives, analyzes customer feedback to drive improvements, and often handles escalated customer issues. Ultimately, their role is crucial in maintaining customer loyalty and supporting business growth.

What are the key skills and qualifications needed to thrive as a VP of Customer Service?

To thrive as a VP of Customer Service, you need extensive experience in customer support management, a deep understanding of service operations, and a relevant bachelor's or master's degree. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required, along with certifications such as Six Sigma or CX professional credentials. Exceptional leadership, strategic thinking, and communication skills set top candidates apart by fostering team performance and cross-functional collaboration. These skills and qualifications are essential to drive customer satisfaction, operational excellence, and long-term business growth.

How does a VP of Customer Service typically collaborate with other departments to improve the overall customer experience?

A VP of Customer Service frequently works cross-functionally with departments such as Sales, Product Development, and Marketing to ensure that customer feedback is integrated into business strategies. They lead initiatives to streamline communication channels, resolve systemic issues, and align service standards with company goals. Regular meetings, shared performance metrics, and joint projects are common ways the VP ensures all departments are working towards delivering a consistent and high-quality customer experience.

What is the difference between Vp Customer Service vs Customer Service Manager?

AspectVp Customer ServiceCustomer Service Manager
ResponsibilitiesOversees entire customer service strategy, sets policies, and manages multiple teams or departmentsManages daily customer service operations, supervises frontline staff, and handles escalations
Required CredentialsBachelor's degree; experience in leadership roles; industry-specific knowledgeBachelor's degree; experience in customer service; leadership skills
Work EnvironmentExecutive-level, strategic planning, often in corporate officesOperational, team management, customer-facing interactions
ScopeCompany-wide customer service policies and initiativesTeam-specific customer service delivery and performance

The Vp Customer Service focuses on strategic leadership and company-wide policies, while the Customer Service Manager handles daily operations and team management. Both roles require leadership experience and industry knowledge, but differ in scope and level of responsibility.

What are the most commonly searched types of Customer Service jobs in Quebec?

The most popular types of Customer Service jobs in Quebec are:

What are popular job titles related to Vp Customer Service jobs in Quebec?

For Vp Customer Service jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Vp Customer Service jobs in Quebec look for?

The top searched job categories for Vp Customer Service jobs in Quebec are:

Vp Customer Service jobs near you
Infographic showing various Vp Customer Service job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 62% Full Time, 25% Part Time, and 12% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Vice President, Sales

COMTECH TELECOMMUNICATIONS

On-site

CA$175K - CA$228K/yr

Full-time

Posted 9 days ago

Job description

Job Title: Sales Vice President

Department: Sales and Marketing 

Reports To: Senior Vice President, Sales

Revision Date: 8/26/2026

Location: Toronto, ON or Montreal, QC preferred

Level: G5 

Rate of pay: $175,000 - $228,000K CAD


Company Overview:

Allerium is a Comtech Telecommunications segment (NASDAQ: CMTL) with over 40 years of experience in mission-critical connectivity. We provide life-saving connections through three core areas:

  • Location & Messaging Technologies: Precise positioning for MNOs and enterprise customers.
  • Call Handling Platforms: NENA i3-compliant systems (Guardian, Mira) used by thousands of PSAPs.
  • Next Generation 9-1-1 (NG9-1-1) Core Services: Infrastructure including ESInet, NGCS, and 4G/5G call routing.

Position Summary:

Allerium seeks an accomplished and mission-driven Vice President of Sales to lead revenue growth across its Mobile Network Solutions business unit. Reporting to the SVP, Global Head of Sales, of Mobile Network Solutions, this leader will be a key driver of the segment's growth in Canada, working closely with product, engineering, and operations to win and retain strategic accounts.

 

Responsibilities:

Sales Strategy and Revenue Growth

  • Develop and own the annual and multi-year sales plan aligned to Allerium's growth objectives.
  • Drive new logo acquisition and expansion revenue across wireless carriers.
  • Identify, qualify, and close large, complex multi-year contracts — for Messaging, Wireless Emergency Alerts (WEA) and Location services
  • Establish and monitor KPIs across the sales funnel: bookings, pipeline coverage, win rates, and retention.
  • Own P&L accountability for sales performance within the Mobile Network Solutions business in Canada
  • Define go-to-market positioning for Mobile Network Solutions in Canada
  • Lead responses to RFPs and competitive bids for Carriers.

Team Development and Culture

  • Work in a matrix organization, leading, positioning and orchestrating customer opportunities from identification to win. 
  • Establish a disciplined sales methodology and coach the team on complex government procurement cycles.
  • Foster a high-accountability, mission-driven culture reflecting Allerium's core values.

Requirements:

  • 10+ years of enterprise technology sales experience, with 5+ years in a senior sales leadership role.
  • Track record of closing complex, multi-year carrier and enterprise technology contracts.
  • Deep familiarity with the 4G and 5G wireless eco-system
  • Proven ability to build, coach, and retain high-performing sales teams.
  • Experience selling to or partnering with Tier 1/2 wireless carriers 
  • Familiarity with cloud-based migrations and SaaS/MRR-based government contract structures.
  • Active relationships within potential partners to help with GTM. 

Education:

  • Bachelor’s degree and/or equivalent experience


This position requires compliance with Comtech’s Drug-Free Workplace Program. Candidates must successfully complete a pre-employment drug screening as a condition of hire. Employees may be subject to random, reasonable suspicion, and post-incident testing. Illegal drug use — including marijuana, regardless of state law — is disqualifying under federal adjudicative guidelines and DoD DFARS requirements.

The pay range reflects the expected base salary for this position. Final compensation will be based on role, level, skills, experience, and geographic location. 

Comtech Telecommunications Corp. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law. 


 

Titre du poste : Vice-président des ventes

Département : Ventes et marketing 

Relevant de : Vice-président principal, chef mondial des ventes, MNS

Date de révision : 26/08/2026

FLSA : Exempté

Emplacement : Toronto, ON ou Montréal, QC préféré

Niveau : G5 

Taux de rémunération : 175 000 $ - 228 000 $ CAD


Aperçu de l'entreprise :

Allerium est un segment de télécommunications de Comtech (NASDAQ : CMTL) avec plus de 40 ans d'expérience en connectivité critique. Nous offrons des connexions vitales à travers trois axes clés :

  • Localisation et technologies de messagerie : Positionnement précis pour les MNO et les clients d'entreprise.
  • Plateformes de gestion d'appels : Systèmes conformes à la norme i3 NENA (Guardian, Mira) utilisés par des milliers de PSAP.
  • Services principaux de nouvelle génération 9-1-1 (NG9-1-1) : Infrastructure incluant ESInet, NGCS et routage d'appels 4G/5G.

Résumé du poste :

Allerium recherche un vice-président des ventes accompli et axé sur la mission pour diriger la croissance des revenus au sein de son unité d'affaires Solutions de réseau mobile. Relevant du vice-président principal, chef mondial des ventes des Solutions de réseau mobile, ce leader sera un moteur clé de la croissance du segment au Canada, travaillant en étroite collaboration avec le produit, l'ingénierie et les opérations pour obtenir et conserver des comptes stratégiques.

 

Responsabilités :

Stratégie de vente et croissance des revenus

  • Élaborer et posséder le plan de vente annuel et pluriannuel aligné sur les objectifs de croissance d'Allerium.
  • Favoriser l'acquisition de nouveaux logos et l'expansion des revenus chez les opérateurs sans fil.
  • Identifier, qualifier et conclure de grands contrats pluriannuels complexes — pour la messagerie, les alertes d'urgence sans fil (WEA) et les services de localisation
  • Établissez et surveillez les KPI tout au long de l'entonnoir de vente : réservations, couverture du pipeline, taux de réussite et rétention.
  • Assumer la responsabilité des comptes et des comptes pour la performance des ventes au sein de l'activité Solutions de réseau mobile au Canada
  • Définir le positionnement de mise sur le marché pour les solutions de réseau mobile au Canada
  • Dirigez les réponses aux appels d'offres et aux appels d'offres concurrentiels pour les transporteurs.


Développement d'équipe et culture

  • Travailler dans une organisation matricielle, en dirigeant, positionnant et orchestrant les opportunités clients de l'identification à la victoire. 
  • Établissez une méthodologie de vente disciplinée et coachez l'équipe sur les cycles complexes d'approvisionnement gouvernemental.
  • Favoriser une culture à haute responsabilité et axée sur la mission, reflétant les valeurs fondamentales d'Allerium.

Exigences :

  • 10+ ans d'expérience en vente de technologies d'entreprise, dont 5+ ans dans un poste de direction senior en vente.
  • Historique de conclusion de contrats technologiques complexes et pluriannuels avec les opérateurs et les entreprises.
  • Profonde connaissance de l'écosystème sans fil 4G et 5G
  • Capacité prouvée à bâtir, coacher et retenir des équipes de vente performantes.
  • Expérience de vente ou partenariat avec des fournisseurs sans fil de niveau 1/2 
  • Familiarité avec les migrations basées sur le cloud et les structures de contrats gouvernementaux basées sur SaaS/MRR.
  • Des relations actives avec des partenaires potentiels pour aider avec GTM. 

Éducation :

  • Baccalauréat et/ou expérience équivalente


Ce poste exige la conformité au programme de milieu de travail sans drogue de Comtech. Les candidats doivent réussir un dépistage de drogues préalable à l'embauche comme condition d'embauche. Les employés peuvent être soumis à des soupçons aléatoires et raisonnables, ainsi qu'à des tests post-incident. La consommation illégale de drogues — y compris la marijuana, peu importe la loi provinciale — est disqualifiante selon les directives fédérales et les exigences du DoD DFARS.

La fourchette salariale reflète le salaire de base attendu pour ce poste. La rémunération finale sera basée sur le rôle, le niveau, les compétences, l'expérience et la localisation géographique.

Comtech Telecommunications Corp. est un employeur offrant l'égalité des chances. Les candidats qualifiés seront considérés pour un emploi sans distinction de race, couleur, religion, sexe, origine nationale, statut de vétéran protégé en situation de handicap ou autres caractéristiques protégées par la loi.