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Vp Customer Service Jobs in Quebec (NOW HIRING)

Contribuer à la définition, la priorisation et le séquencement des enjeux et du plan de travail du vice-président; * Préparer différentes notes de breffage, notes de service, analyses ...

Vice President of Sales Functional Responsibilities: * Building the strategy to manage and identify business opportunities and customer partnerships across the grocery, dollar and drug wholesale ...

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Vp Customer Service information

What does a VP of Customer Service do?

A VP of Customer Service is responsible for overseeing a company's customer service operations and ensuring high levels of customer satisfaction. They develop strategies to improve customer experience, manage customer service teams, and set goals for service quality and efficiency. This executive collaborates with other departments to align customer service with overall business objectives, analyzes customer feedback to drive improvements, and often handles escalated customer issues. Ultimately, their role is crucial in maintaining customer loyalty and supporting business growth.

What are the key skills and qualifications needed to thrive as a VP of Customer Service?

To thrive as a VP of Customer Service, you need extensive experience in customer support management, a deep understanding of service operations, and a relevant bachelor's or master's degree. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required, along with certifications such as Six Sigma or CX professional credentials. Exceptional leadership, strategic thinking, and communication skills set top candidates apart by fostering team performance and cross-functional collaboration. These skills and qualifications are essential to drive customer satisfaction, operational excellence, and long-term business growth.

How does a VP of Customer Service typically collaborate with other departments to improve the overall customer experience?

A VP of Customer Service frequently works cross-functionally with departments such as Sales, Product Development, and Marketing to ensure that customer feedback is integrated into business strategies. They lead initiatives to streamline communication channels, resolve systemic issues, and align service standards with company goals. Regular meetings, shared performance metrics, and joint projects are common ways the VP ensures all departments are working towards delivering a consistent and high-quality customer experience.

What is the difference between Vp Customer Service vs Customer Service Manager?

AspectVp Customer ServiceCustomer Service Manager
ResponsibilitiesOversees entire customer service strategy, sets policies, and manages multiple teams or departmentsManages daily customer service operations, supervises frontline staff, and handles escalations
Required CredentialsBachelor's degree; experience in leadership roles; industry-specific knowledgeBachelor's degree; experience in customer service; leadership skills
Work EnvironmentExecutive-level, strategic planning, often in corporate officesOperational, team management, customer-facing interactions
ScopeCompany-wide customer service policies and initiativesTeam-specific customer service delivery and performance

The Vp Customer Service focuses on strategic leadership and company-wide policies, while the Customer Service Manager handles daily operations and team management. Both roles require leadership experience and industry knowledge, but differ in scope and level of responsibility.

What are the most commonly searched types of Customer Service jobs in Quebec?

The most popular types of Customer Service jobs in Quebec are:

What are popular job titles related to Vp Customer Service jobs in Quebec?

For Vp Customer Service jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Vp Customer Service jobs in Quebec look for?

The top searched job categories for Vp Customer Service jobs in Quebec are:

Infographic showing various Vp Customer Service job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 62% Full Time, 25% Part Time, and 12% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Vice president, Account Executive - Construction and Infrastructure

Aon Corporation

Montreal, QC • On-site

Full-time

Re-posted 2 days ago


Aon rating

8.3

Company rating: 8.3 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

36th of 152 rated financial services


Job description

Vice President, Account Executive - Construction and Infrastructure

 

Do you enjoy building and growing a portfolio of construction and infrastructure clients while directly influencing their risk management strategy? Are you looking for a Vice President–level role where you can combine business development, client leadership, and strategic impact within a wellrecognized team in Québec?

Join Aon as Vice President, Account Director – Construction & Infrastructure and put your expertise to work driving sustainable growth and highimpact solutions for our clients!

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and are passionate about helping our colleagues and clients succeed.

What the day will look like

Within a leading team, you will directly give to delivering tangible results for our clients by offering innovative and effective solutions as part of Aon’s Risk Management Solutions business in Québec. You will also play an active role in business development, helping grow the portfolio in the construction and infrastructure sector.

As an Account Director, your primary mission will be to retain and grow our existing client portfolio while generating new revenue streams, notably through acquiring new accounts and developing complementary opportunities. You will have clear growth objectives and will be involved in designing and accomplishing business development plans for your target markets. You will coordinate all of Aon’s resources to bring the best of Aon to each of your clients.

You will also be responsible for implementing all elements of Aon’s Client Promise plan, ensuring highquality execution and lasting client satisfaction. In parallel, you will actively give to building the pipeline of new opportunities and converting prospects into new mandates.

  • Responsibility for a portfolio of contractor clients at Aon. These clients will be local, national, and will include international contractors with operations in Canada.
  • As the main point of contact for construction-sector clients, you will be responsible for understanding their specific risk management and insurance needs.
  • Collaborate with colleagues in the Construction and Infrastructure segments to design and implement strategies to increase Aon’s presence in the construction sector in Québec. This includes participating in the identification of new target accounts and the preparation of commercial proposals.
  • Build and maintain meaningful relationships with key collaborators, including industry associations, clients, and prospects. You will be proactive in developing and engaging this network in order to generate new business opportunities.
  • Work closely with colleagues in the Montreal office and across Aon’s broader network to deliver comprehensive solutions.
  • Monitor industry trends, regulatory changes, and emerging risks affecting construction companies, and use this insight to identify business development angles and differentiated value propositions.
  • Identify crosssell and upsell opportunities for Aon’s services and help convert them into concrete revenue in partnership with specialized teams.
  • Represent Aon at industry events, conferences, and association meetings to expand your professional network and visibility. You will act as an Aon ambassador in the market, positioning our offerings and supporting prospecting efforts.

How this opportunity is different

As Vice President, Account Director – Construction & Infrastructure at Aon, you will lead a portfolio of major contractor clients while playing a key role in Aon’s growth strategy in Québec. You will work daily with Account Directors, placement specialists, sector experts, and colleagues across Aon’s global network to deliver highvalue, integrated solutions.

You will be supported by strong client service, operations, and analytics teams, allowing you to focus on client relationships, business development, and risk management strategy. At Aon, you will grow in an environment that recognizes your construction/infrastructure expertise, values your bilingualism, and gives you strong visibility in the market.

Skills and experience that will lead to success

  • Minimum of ten (10) years of relevant experience with construction and infrastructure risk
  • DEC or higher education in a relevant field or equivalent years of work experience in a relevant industry.
  • AMF license in commercial insurance;
  • French / English bilingualism required due to frequent interactions with clients, colleagues, or partners based in Quebec, other Canadian provinces and/or internationally.
  • Strong interpersonal and collaboration skills;
  • Demonstrated exceptional customer service;
  • Proficiency in MS Office software.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

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2582706Qualifications:UNAVAILABLEEducation:UNAVAILABLEEmployment Type: FULL_TIME

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About Aon

Sourced by ZipRecruiter

Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

Industry

Business management consulting

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1992