Home Based Customer Service Jobs in Quebec (NOW HIRING)

Job Description Summary
The Registered Behavioral Technician will provide clinical skills instruction and behavior reduction protocols based upon the principles of Applied Behavior Analysis. Clients include children with Autism and related developmental disabilities in the home, community, clinic, and school settings. The Behavioral Technician will collect data on programs and assist with parent training. The RBT works under the supervision of a Board-Certified Behavior Analyst.

The principles of behavior analysis are to treat patients who have difficulties with socially significant behaviors. These may include social skills, reading, communication, personal self-care and work skills.

Essential Job Functions/Responsibilities

• Plans and implements intervention strategies using direct therapy, monitoring and consultation under the supervision of a BCBA.
• Teaches targeted behaviors using specialized techniques that may include reward systems, incidental teaching and pivotal response training.
• Records and tracks data from training sessions.
• Reinforces positive behavior with children on caseload.
• Communicates effectively (orally and in writing) with administrators, parents and community members.
• Provides accurate documentation of intervention, goals and objectives
• Facilitates transition among agencies, programs, and professionals as service provision changes (early intervention to pre-school, pre-school to school etc.)
• Identifies emergency situations and determines appropriate action to ensure child safety.
• Provide direct client care in 1:1 and group settings utilizing a combination of intensive teaching and natural environment training arrangements.
• Follow the prescribed behavior skill acquisition and behavior reduction protocols.
• Collect, record, and summarize data on observable client behavior
• Assist with parent and caregiver training in line with client’s individualized treatment and behavior reduction protocols.
• Effectively communicate with parents and caregivers regarding client progress as instructed by the Board Certified Behavior Analyst
• Will perform other duties as assigned.

Although each position has its own unique duties and responsibilities, the following applies to all employees of Constellation Health Services:

All employees will:

• Exercise necessary cost control measures.
• Strive to provide and maintain positive external and internal customer service and promote a culture of excellence in customer service.
• Must demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
• Must be able to be depended upon to plan and organize work effectively and ensures its completion.
• Must be able to demonstrate reliability by arriving to work on time and taking breaks in the expected time frames.
• Will be expected to meet all productivity requirements.
• Must be able to demonstrate team behavior and must be willing to promote a team–oriented environment.
• Will be expected to represent the organization professionally at all times.

Additional Requirements:

PHYSICAL REQUIREMENTS

1. Hearing and speaking ability is required to communicate on the telephone.
2. Vision is necessary for entering data.
3. Reaching is required for paper management.
4. Manual dexterity is required for operating the computer, photocopier and telephone.
5. Mobility is required for going to photocopier, fax machine, etc.
6. Must be able to speak and write the English language in an understandable manner.
7. Must be able to function independently and have personal integrity.
8. Requires flexibility of hours.

PSYCHOLOGICAL REQUIREMENTS

1. An ability to recognize tasks to be done and perform them independently.
2. An ability to establish a responsible and trustworthy rapport with staff by:
3. Being punctual and providing proper notification and advance notice for absence and tardiness.
4. Following through on tasks as assigned.
5. Flexibility to adjust to changing work schedules.
6. An ability to work in a fast-paced environment under time constraints.

INTELLECTUAL REQUIREMENTS

1. An ability to learn all Constellation Kids policies and procedures.
2. Judgment skills in processing telephone calls
3. Organizational skills necessary to establish priority of tasks and meet deadlines.
4. An ability to operate all aspects of the computer, photocopier and telephone.
5. An ability to understand and follow instructions provided by the supervisor   both in written and oral formats.
6. An ability to read, write and type.

I have read this job description and physical demands for the position as Registered Behavior Technician. I agree to perform the tasks outlined in this job description in a safe manner and in accordance with the company’s established procedures. I understand that I may not release or disclose protected health or company information without proper authorization. I understand that the company reserves the right to make changes to this job description at any time at their discretion.

I also understand that my employment is at will and thereby understand that my employment may be terminated at- will either by the company or myself and such termination can be made with or without notice.

Position Qualifications

• A bachelor’s degree in a human services field from an accredited university AND one year of direct relevant experience working with youth and families who require behavior management to address mental health needs

OR

• An associate’s degree (60 college credits) AND a minimum of two years of direct relevant experience working with youth and families who require behavior management to address mental health needs.
• Strong organization and communication skills are required.
• Registered Behavior technician certification is required.