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Vp Customer Service Jobs (NOW HIRING)

Schlesinger Associates

VP, Customer Success

$141K - $181K/yr

Vp, Customer Success The VP, Customer Success, is responsible for leading and scaling the Customer ... The ideal candidate brings deep experience in customer success, service delivery, and business ...

Bloomingdale's Inc.

VP, Customer Engagement

Manhattan, NY · On-site

$200 - $280/hr

The VP of Customer Engagement will build on that foundation -- deepening the program's reach, elevating the customer experience within it, and transforming CRM from a communications function into a ...

M3

Vice President, Customer Success

Lawrenceville, GA · On-site

$126K - $162K/yr

The VP partners closely with Sales, Product, Marketing, Support, and Professional Services to create a seamless customer journey, influence product strategy through customer insights, and ensure ...

Duluth MN

Vice President-Customer Support

Duluth, MN · On-site

$204K - $258K/yr

Vice President-Customer Support The Vice President-Customer Support is an executive leader with ... services, and the authorized service network, ensuring exceptional customer experiences ...

BlackSky

Vice President, Customer Operations

Herndon, VA · On-site

$142K - $182K/yr

VP, Customer Operations About Us: BlackSky is a real-time intelligence company. We own and operate ... Lead incident management, service reliability, and quality assurance initiatives. * Map and enhance ...

Sago

VP, Customer Success

Woodbridge, NJ

$139K - $179K/yr

POSITION SUMMARY The VP, Customer Success, is responsible for leading and scaling the Customer ... The ideal candidate brings deep experience in customer success, service delivery, and business ...

WellRight

Vice President, Customer Success

$141K - $181K/yr

Vice President of Customer Success WellRight is a corporate wellness leader delivering customizable ... This leader will provide practical recommendations for improving service delivery, operational ...

M3

Vice President, Customer Success

Lawrenceville, GA · On-site

$126K - $162K/yr

The VP partners closely with Sales, Product, Marketing, Support, and Professional Services to create a seamless customer journey, influence product strategy through customer insights, and ensure ...

Schlesinger Associates

VP, Customer Success

Woodbridge, NJ · On-site

$139K - $179K/yr

POSITION SUMMARY The VP, Customer Success, is responsible for leading and scaling the Customer ... The ideal candidate brings deep experience in customer success, service delivery, and business ...

Sago

VP, Customer Success

$141K - $181K/yr

POSITION SUMMARY The VP, Customer Success, is responsible for leading and scaling the Customer ... The ideal candidate brings deep experience in customer success, service delivery, and business ...

Bloomingdale's

VP, Customer Engagement

Long Island City, NY · On-site

$199K - $405K/yr

The VP of Customer Engagement will build on that foundation - deepening the program's reach, elevating the customer experience within it, and transforming CRM from a communications function into a ...

Sago

VP, Customer Success

$141K - $181K/yr

POSITION SUMMARY The VP, Customer Success, is responsible for leading and scaling the Customer ... The ideal candidate brings deep experience in customer success, service delivery, and business ...

Sago

VP, Customer Success

Woodbridge, NJ · Remote

$141K - $181K/yr

POSITION SUMMARY The VP, Customer Success, is responsible for leading and scaling the Customer ... The ideal candidate brings deep experience in customer success, service delivery, and business ...

Sago

VP, Customer Success

Woodbridge, NJ · On-site +1

$139K - $179K/yr

POSITION SUMMARY The VP, Customer Success, is responsible for leading and scaling the Customer ... The ideal candidate brings deep experience in customer success, service delivery, and business ...

Sago

VP, Customer Success

Woodbridge, NJ

$139K - $179K/yr

POSITION SUMMARY The VP, CustomerSuccess,is responsible forleading and scaling the Customer Success ... The ideal candidate brings deep experience in customer success, service delivery, and business ...

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Vp Customer Service information

See salary details

$79.5K

$163.2K

$262K

How much do vp customer service jobs pay per year?

As of Aug 28, 2026, the average yearly pay for vp customer service in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What does a VP of Customer Service do?

A VP of Customer Service is responsible for overseeing a company's customer service operations and ensuring high levels of customer satisfaction. They develop strategies to improve customer experience, manage customer service teams, and set goals for service quality and efficiency. This executive collaborates with other departments to align customer service with overall business objectives, analyzes customer feedback to drive improvements, and often handles escalated customer issues. Ultimately, their role is crucial in maintaining customer loyalty and supporting business growth.

What are the key skills and qualifications needed to thrive as a VP of Customer Service?

To thrive as a VP of Customer Service, you need extensive experience in customer support management, a deep understanding of service operations, and a relevant bachelor's or master's degree. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required, along with certifications such as Six Sigma or CX professional credentials. Exceptional leadership, strategic thinking, and communication skills set top candidates apart by fostering team performance and cross-functional collaboration. These skills and qualifications are essential to drive customer satisfaction, operational excellence, and long-term business growth.

How does a VP of Customer Service typically collaborate with other departments to improve the overall customer experience?

A VP of Customer Service frequently works cross-functionally with departments such as Sales, Product Development, and Marketing to ensure that customer feedback is integrated into business strategies. They lead initiatives to streamline communication channels, resolve systemic issues, and align service standards with company goals. Regular meetings, shared performance metrics, and joint projects are common ways the VP ensures all departments are working towards delivering a consistent and high-quality customer experience.

What is the difference between Vp Customer Service vs Customer Service Manager?

AspectVp Customer ServiceCustomer Service Manager
ResponsibilitiesOversees entire customer service strategy, sets policies, and manages multiple teams or departmentsManages daily customer service operations, supervises frontline staff, and handles escalations
Required CredentialsBachelor's degree; experience in leadership roles; industry-specific knowledgeBachelor's degree; experience in customer service; leadership skills
Work EnvironmentExecutive-level, strategic planning, often in corporate officesOperational, team management, customer-facing interactions
ScopeCompany-wide customer service policies and initiativesTeam-specific customer service delivery and performance

The Vp Customer Service focuses on strategic leadership and company-wide policies, while the Customer Service Manager handles daily operations and team management. Both roles require leadership experience and industry knowledge, but differ in scope and level of responsibility.

More about Vp Customer Service jobs

What cities are hiring for Vp Customer Service jobs?

Cities with the most Vp Customer Service job openings:

What are the most commonly searched types of Customer Service jobs?

The most popular types of Customer Service jobs are:

What states have the most Vp Customer Service jobs?

States with the most job openings for Vp Customer Service jobs include:

What job categories do people searching Vp Customer Service jobs look for?

The top searched job categories for Vp Customer Service jobs are:

Vp Customer Service jobs near you
Infographic showing various Vp Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

VP, Customer Success

Remote

Schlesinger Associates
See more jobs at Schlesinger Associatesexternal

$141K - $181K/yr

Other

Posted 23 days ago

Job description

Vp, Customer Success

The VP, Customer Success, is responsible for leading and scaling the Customer Success and Operational Delivery functions for a rapidly growing business line. This role is focused on driving client satisfaction, retention, operational excellence, and profitable growth while ensuring the successful delivery of customer programs.

The VP will lead a team of 5-7 professionals and work cross-functionally with Sales, Product, Operations, and Panel teams to optimize client outcomes, improve delivery processes, and support business growth. The ideal candidate brings deep experience in customer success, service delivery, and business operations, along with strong commercial and financial acumen.

Key Job Responsibilities
  • Lead and develop the Customer Success and Operational/Insight Community Delivery teams.
  • Drive customer satisfaction, retention, adoption, and growth across the client portfolio.
  • Serve as a senior point of contact for key client relationships and escalations.
  • Ensure successful execution and delivery of client programs while maintaining high service quality standards.
  • Develop and implement scalable processes, procedures, and best practices that support growth and operational efficiency.
  • Partner with Sales to support revenue growth, client retention, and profitability objectives.
  • Collaborate with Panel and Operations teams to contribute to panel recruitment strategies that support feasibility, quality, and delivery goals.
  • Identify and implement automation, technology, and process improvements to enhance client and operational outcomes.
  • Monitor and report on key customer success, operational, and financial performance metrics.
  • Manage budgeting, forecasting, resource planning, and profitability for the business line.
  • Coach, mentor, and develop team members while fostering a culture of accountability, collaboration, and continuous improvement.
  • Partner with Product and Technology teams to identify opportunities for platform enhancements and service improvements.
  • Other duties as assigned.

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