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Vp Customer Service Jobs (NOW HIRING)

BlackSky

Vice President, Customer Operations

Herndon, VA · Remote

$142K - $182K/yr

VP, Customer Operations About Us: BlackSky is a real-time intelligence company. We own and operate ... Lead incident management, service reliability, and quality assurance initiatives. * Map and enhance ...

BlackSky

Vice President, Customer Operations

Herndon, VA · On-site

$142K - $182K/yr

VP, Customer Operations About Us: BlackSky is a real-time intelligence company. We own and operate ... Lead incident management, service reliability, and quality assurance initiatives. * Map and enhance ...

interface.ai

VP, Customer Success

San Francisco, CA · On-site

$319K - $364K/yr

About Interface.ai Interface.ai is building the AI infrastructure for financial services - bringing ... You will report to the SVP of Customer Experience and work closely with Sales, Product ...

Crunchtime

Vice President, Customer Success

Atlanta, GA · On-site

$133K - $170K/yr

About the role We are seeking an experienced and strategic Vice President of Customer Success to ... Partner closely with Product, Professional Services, Support, Marketing, and Sales leadership to ...

Transact Campus Inc

VP, Customer Support

Scottsdale, AZ · On-site +1

$200K - $245K/yr

Illumia operates at the intersection of institutional technology and regulated financial services ... The VP of Client Support is responsible for building the unified, high-performing support function ...

Appriss Retail

Vice President, Customer Success

$190K - $210K/yr

The VP of Customer Success will lead the Director of Customer Success and the full CSM organization, overseeing relationships across a portfolio of enterprise retail clients. These are strategic ...

WellRight

Vice President, Customer Success

$160K - $175K/yr

The Vice President of Customer Success will lead the performance, execution, and day-to-day ... This leader will provide practical recommendations for improving service delivery, operational ...

Transact Campus

VP, Customer Support

Alpharetta, GA · On-site

$200K - $245K/yr

Illumia operates at the intersection of institutional technology and regulated financial services ... The VP of Client Support is responsible for building the unified, high-performing support function ...

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$143K - $184K/yr

The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful implementation of customer success ...

Armada

VP, Customer Engineering

$184K - $237K/yr

About the Role Armada is seeking a visionary VP of Customer Engineering to lead a world-class, globally distributed team of Customer Engineers at the forefront of AI infrastructure and edge computing.

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All JobsVp Customer Service Jobs

Vp Customer Service information

See salary details

$79.5K

$163.2K

$262K

How much do vp customer service jobs pay per year?

As of Jul 18, 2026, the average yearly pay for vp customer service in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

How does a VP of Customer Service typically collaborate with other departments to improve the overall customer experience?

A VP of Customer Service frequently works cross-functionally with departments such as Sales, Product Development, and Marketing to ensure that customer feedback is integrated into business strategies. They lead initiatives to streamline communication channels, resolve systemic issues, and align service standards with company goals. Regular meetings, shared performance metrics, and joint projects are common ways the VP ensures all departments are working towards delivering a consistent and high-quality customer experience.

What does a VP of Customer Service do?

A VP of Customer Service is responsible for overseeing a company's customer service operations and ensuring high levels of customer satisfaction. They develop strategies to improve customer experience, manage customer service teams, and set goals for service quality and efficiency. This executive collaborates with other departments to align customer service with overall business objectives, analyzes customer feedback to drive improvements, and often handles escalated customer issues. Ultimately, their role is crucial in maintaining customer loyalty and supporting business growth.

What is the difference between Vp Customer Service vs Customer Service Manager?

AspectVp Customer ServiceCustomer Service Manager
ResponsibilitiesOversees entire customer service strategy, sets policies, and manages multiple teams or departmentsManages daily customer service operations, supervises frontline staff, and handles escalations
Required CredentialsBachelor's degree; experience in leadership roles; industry-specific knowledgeBachelor's degree; experience in customer service; leadership skills
Work EnvironmentExecutive-level, strategic planning, often in corporate officesOperational, team management, customer-facing interactions
ScopeCompany-wide customer service policies and initiativesTeam-specific customer service delivery and performance

The Vp Customer Service focuses on strategic leadership and company-wide policies, while the Customer Service Manager handles daily operations and team management. Both roles require leadership experience and industry knowledge, but differ in scope and level of responsibility.

What are the key skills and qualifications needed to thrive as a VP of Customer Service, and why are they important?

To thrive as a VP of Customer Service, you need extensive experience in customer support management, a deep understanding of service operations, and a relevant bachelor's or master's degree. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required, along with certifications such as Six Sigma or CX professional credentials. Exceptional leadership, strategic thinking, and communication skills set top candidates apart by fostering team performance and cross-functional collaboration. These skills and qualifications are essential to drive customer satisfaction, operational excellence, and long-term business growth.
More about Vp Customer Service jobs
What cities are hiring for Vp Customer Service jobs? Cities with the most Vp Customer Service job openings:
What are the most commonly searched types of Customer Service jobs? The most popular types of Customer Service jobs are:
What states have the most Vp Customer Service jobs? States with the most job openings for Vp Customer Service jobs include:
What job categories do people searching Vp Customer Service jobs look for? The top searched job categories for Vp Customer Service jobs are:
Vp Customer Service jobs near you
Infographic showing various Vp Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.
Vice President - Customer Experience

Vice President - Customer Experience

San Antonio Water System

San Antonio, TX • On-site

$225K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

San Antonio Water System rating

7.1

Company rating: 7.1 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Location : Headquarters: 2800 U.S. Hwy 281 N., San Antonio, TX
Job Type: Full Time
Job Number: 2026-123456
Department: Customer Service
Opening Date: 07/02/2026
Closing Date: Continuous
Vice President - Customer Excellence
This position is open until filled, but resume review will begin as soon as possible with scheduled interviews to follow. Competitive salary depends on qualifications, from $225,000 with generous benefits package including pension, paid leave, and health benefits. Interested applicants should send a cover letter and resume by email only to , attention Holly Esquivel CPC, Sr. Director at Deacon Recruiting.
The San Antonio Water System (SAWS) is seeking a highly qualified Vice President - Customer Experience, under general direction, to provide strategic and tactical oversight of all Customer Service and support functions including call center operations, customer payment centers, billing, collections, meter maintenance, and meter data review. Leads and executes Customer Service strategy and policies to maximize customer satisfaction and align with SAWS' business objectives, strategic direction, and mission. Drives the adoption and optimization of advanced customer relationship management (CRM) technologies, including AI-driven and automated solutions, to enhance customer engagement, service delivery, and operational efficiency. This position leads SAWS' Advanced Metering Infrastructure (AMI) project (ConnectH2O) by overseeing the transition from system-wide implementation to enterprise-wide optimization, integration, and transformation of Customer Service operations. This position service as a member of the Executive Management Team and reports to the Senior Vice President.
Job Description
JOB SUMMARY
Under general direction, the Vice President - Customer Experience is responsible for providing strategic and tactical oversight of all Customer Service and support functions including call center operations, customer payment centers, billing, collections, meter maintenance, and meter data review. Leads and executes Customer Service strategy and policies to maximize customer satisfaction and align with SAWS' business objectives, strategic direction, and mission. Drives the adoption and optimization of advanced customer relationship management (CRM) technologies, including AI-driven and automated solutions, to enhance customer engagement, service delivery, and operational efficiency. This position leads SAWS' Advanced Metering Infrastructure (AMI) project (ConnectH2O) by overseeing the transition from system-wide implementation to enterprise-wide optimization, integration, and transformation of Customer Service operations. This position serves as a member of the Executive Management Team and reports to a Senior Vice President.
ESSENTIAL FUNCTIONS
  • Provides executive leadership for customer experience strategy, aligning programs, policies, and initiatives with organizational priorities while driving continuous improvement and service excellence.
  • Establishes and drives performance standards, service delivery models, and continuous improvement initiatives using defined metrics to optimize efficiency, accuracy, and customer outcomes.
  • Leads strategic planning, policy development, and enterprise alignment efforts to ensure customer operations support overall business, financial, and operational objectives.
  • Drives digital transformation of customer operations, including advancing the enterprise use of AMI data to enhance customer engagement, operational performance, and data-driven decision-making. In addition,
  • Drives the adoption and optimization of advanced customer relationship management technologies, including agentic AI and automation tools, to enhance customer engagement, service delivery, and operational efficiency.
  • Provides executive oversight of Customer Service field operations, including meter maintenance, service investigations, and service disruptions for non-payment, ensuring operational efficiency, service reliability, and integration with AMI-enabled data.
  • Assesses customer impacts of any rate changes and supports the implementation of any new rate structures.
  • Oversees resolution of complex and high-profile customer issues, ensuring coordinated, timely, and effective outcomes across the organization.
  • Leads stakeholder engagement and public communication efforts, including presentations to the Board of Trustees, City Council, and community organizations and develops customer outreach, education, and feedback programs.
  • Ensures compliance with regulatory requirements while incorporating industry best practices and emerging trends in Customer Service operations.
  • Forecasts, allocates, and monitors the human, physical and financial resources for the Group.
  • Builds and leads high-performing teams by developing talent, promoting accountability, and fostering a culture of collaboration and continuous improvement.
  • Trains and mentors employees and facilitates interdepartmental teamwork.
  • Promotes and encourages teamwork and cooperative efforts internal and external to SAWS including outside agencies and the community.
  • Promotes and rewards high performance and respects and promotes diversity.
  • Leads the development, analysis, and implementation of policy and strategy including identifying key strategic initiatives, business planning efforts, and policies and procedures.
  • Influences events in order to optimize organizational resources and achieve System goals.
  • Applies executive level business management principles and practices.
  • Develops and implements measures to analyze and improve organizational efficiencies.
  • Performs other duties as assigned.

MINIMUM REQUIREMENTS
  • Bachelor's Degree in Business Administration, Public Administration or related field from an institution accredited by a recognized accrediting agency.
  • Ten years' increasingly responsible professional experience in customer service or general business operations to include five years' management/supervisory experience.
  • Valid Texas Class "C" Texas Driver's License.

JOB DIMENSIONS
  • Knowledge of Customer Service operations, industry trends, and emerging best practices, including digital transformation, AMI-enabled services, and data-driven customer engagement.
  • Knowledge of pertinent Federal, State, and local laws, statutes.
  • Knowledge of data analytics, performance measurement frameworks, and the application of AMI data to improve customer outcomes, operational efficiency, and revenue accuracy.
  • Knowledge of advanced customer relationship management (CRM) systems, including emerging capabilities such as agentic AI and automation tools used to enhance customer interactions, service delivery, and operational efficiency.
  • Skill in leveraging enterprise systems, analytics tools, and customer platforms to support decision-making and operational performance.
  • Skill in utilizing a personal computer and associated software programs.
  • Ability to communicate complex, technical, financial, and operational information effectively to executive leadership, governing bodies, and the public.
  • Ability to analyze complex, enterprise-level challenges, assess risk, and implement solutions that balance customer, operational, and financial impacts.
  • Ability to plan, manage, and optimize departmental budgets and resources in alignment with organizational goals and key initiatives.
  • Ability to research, evaluate, and implement innovative service delivery models and operational improvements.
  • Ability to exhibit high standards of business and personal ethical conduct, leadership, teamwork, positive attitude, accountability, and organizational stewardship.
  • Ability to build and maintain effective working relationships with internal staff, executive leadership, Board of Trustees, elected officials, vendors, and community stakeholders.

PHYSICAL DEMANDS AND WORKING CONDITIONS
Working conditions are primarily in an office environment. Physical requirements include visual acuity, speech, and hearing; hand and eye coordination and manual dexterity necessary to operate basic office equipment. Subject to sitting, walking, or standing to perform the essential functions. May operate a company or personal vehicle. May be required to work hours other than regular schedule such as nights and weekends.
San Antonio Water System values the contributions of all its employees, providing them the best in compensation and benefits. The benefits package is designed to attract and retain a workforce of qualified employees who share a responsibility in providing quality water to 1 million consumers.
From an affordable medical and dental plan to life-sustaining retirement and insurance plans, we offer benefits that reward employees for their commitment to a challenging career at SAWS. Employee benefits include the following:
  • Competitive, market-based salaries
  • Performance-based incentives
  • Medical benefits
  • Dental benefits
  • Life insurance
  • Prescription drug program
  • Vision care plan
  • Two retirement plans
  • Deferred compensation plans (457 plan)
  • Disability income
  • Paid leave (vacation, sick, personal)
  • Education assistance program
  • Employee assistance program
  • Flexible, tax-deferred health and dependent care spending accounts
  • Wellness programs
  • On-Site Fitness Facilities
  • Community service opportunities
Click on the link for additional information regarding benefits:

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