ZipRecruiter

Log In

1

Vp Customer Service Jobs in Ohio (NOW HIRING)

Midmark

Vice President, Customer Engagement

Versailles, OH · Hybrid

$128K - $164K/yr

The Vice President will lead across Customer Experience, Service Operations, Voice of the Customer, and Hospitality, establishing an integrated strategy that improves the customer journey and ...

Clio

VP, Global Customer Support

Toronto, OH · On-site

$123K - $158K/yr

As legal work is rebuilt around AI, the expectations customers hold for service are being rebuilt with it - and this role sits at the center of that shift. We are seeking a Vice President of Global ...

Macy's

VP, Customer Care and Credit Services

Mason, OH · On-site

$268K - $498K/yr

Job Overview The Vice President, Macy's Customer Care & Credit Services is a transformational ... Oversee customer care call centers, credit service, collections, selling, and issue resolution ...

Macy's

VP, Customer Care and Credit Services

Mason, OH

$268K - $498K/yr

Job Overview The Vice President, Macy's Customer Care & Credit Services is a transformational ... Oversee customer care call centers, credit service, collections, selling, and issue resolution ...

Advantage Solutions

VP Sales

Cincinnati, OH · On-site

$217K/yr

VP Sales Job Locations US-OH-Cincinnati Primary Posting Location : City Cincinnati Primary Posting ... Customers as Clients" initiative by identifying and selling them services * Support team in ...

next page

Showing results 1-20

All JobsVp Customer Service JobsVp Customer Service Jobs in Ohio

Vp Customer Service information

See Ohio salary details

$75.6K

$155.2K

$249.1K

How much do vp customer service jobs pay per year?

As of Sep 3, 2026, the average yearly pay for vp customer service in Ohio is $155,170.00, according to ZipRecruiter salary data. Most workers in this role earn between $131,700.00 and $168,700.00 per year, depending on experience, location, and employer.

What does a VP of Customer Service do?

A VP of Customer Service is responsible for overseeing a company's customer service operations and ensuring high levels of customer satisfaction. They develop strategies to improve customer experience, manage customer service teams, and set goals for service quality and efficiency. This executive collaborates with other departments to align customer service with overall business objectives, analyzes customer feedback to drive improvements, and often handles escalated customer issues. Ultimately, their role is crucial in maintaining customer loyalty and supporting business growth.

What are the key skills and qualifications needed to thrive as a VP of Customer Service?

To thrive as a VP of Customer Service, you need extensive experience in customer support management, a deep understanding of service operations, and a relevant bachelor's or master's degree. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required, along with certifications such as Six Sigma or CX professional credentials. Exceptional leadership, strategic thinking, and communication skills set top candidates apart by fostering team performance and cross-functional collaboration. These skills and qualifications are essential to drive customer satisfaction, operational excellence, and long-term business growth.

How does a VP of Customer Service typically collaborate with other departments to improve the overall customer experience?

A VP of Customer Service frequently works cross-functionally with departments such as Sales, Product Development, and Marketing to ensure that customer feedback is integrated into business strategies. They lead initiatives to streamline communication channels, resolve systemic issues, and align service standards with company goals. Regular meetings, shared performance metrics, and joint projects are common ways the VP ensures all departments are working towards delivering a consistent and high-quality customer experience.

What is the difference between Vp Customer Service vs Customer Service Manager?

AspectVp Customer ServiceCustomer Service Manager
ResponsibilitiesOversees entire customer service strategy, sets policies, and manages multiple teams or departmentsManages daily customer service operations, supervises frontline staff, and handles escalations
Required CredentialsBachelor's degree; experience in leadership roles; industry-specific knowledgeBachelor's degree; experience in customer service; leadership skills
Work EnvironmentExecutive-level, strategic planning, often in corporate officesOperational, team management, customer-facing interactions
ScopeCompany-wide customer service policies and initiativesTeam-specific customer service delivery and performance

The Vp Customer Service focuses on strategic leadership and company-wide policies, while the Customer Service Manager handles daily operations and team management. Both roles require leadership experience and industry knowledge, but differ in scope and level of responsibility.

What are the most commonly searched types of Customer Service jobs in Ohio?

The most popular types of Customer Service jobs in Ohio are:

What are popular job titles related to Vp Customer Service jobs in Ohio?

For Vp Customer Service jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Vp Customer Service jobs in Ohio look for?

The top searched job categories for Vp Customer Service jobs in Ohio are:

What cities in Ohio are hiring for Vp Customer Service jobs?

Cities in Ohio with the most Vp Customer Service job openings:

Vp Customer Service jobs near you
Infographic showing various Vp Customer Service job openings in Ohio as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 91% In-person, 4% Hybrid, and 5% Remote job distribution, with an average salary of $155,170 per year, or $74.6 per hour.

Vice President, Customer Engagement

Midmark Corporation

Versailles, OH • On-site

$128K - $164K/yr

Full-time

Posted 21 days ago

Midmark rating

9.1

Company rating: 9.1 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description


The Role
Midmark is seeking a Vice President of Customer Engagement to lead and advance our enterprise customer engagement strategy. This executive will position customer experience and service capabilities as strategic business functions that strengthen customer relationships, improve retention and lifetime value, create competitive differentiation, and contribute to sustainable, profitable growth.
The Vice President will lead across Customer Experience, Service Operations, Voice of the Customer, and Hospitality, establishing an integrated strategy that improves the customer journey and long-term customer value across Midmark businesses. Partnering closely with executive and business unit leadership, this role will connect customer insights, operational performance, digital capabilities, talent, and investment priorities to enterprise growth objectives.
This role is located at our corporate headquarters (Versailles, OH) with an in-office expectation of 4 days/week.
What You'll Lead
Enterprise Customer Engagement Strategy
  • Develop and execute Midmark's enterprise Customer Engagement strategy across Customer Experience, Service Operations, Voice of the Customer, and Hospitality.
  • Align priorities, governance, and investment roadmaps with customer retention, lifetime value, competitive differentiation, and sustainable profitable growth.
  • Partner with business unit and executive leaders to identify systemic customer issues, market opportunities, service risks, and enterprise capability needs.
  • Strengthen customer engagement as a source of competitive differentiation and growth.

Customer Experience & Voice of the Customer
  • Lead the enterprise customer journey and Voice of the Customer strategy across businesses, channels, and touchpoints.
  • Leverage NPS, customer effort, satisfaction, customer feedback, and closed-loop improvement processes to strengthen strategic customer relationships.
  • Establish enterprise performance measures connecting customer engagement outcomes with retention, lifetime value, loyalty, financial performance, digital adoption, service operations, and organizational effectiveness.
  • Use customer and business insights to prioritize continuous improvement and investment.

Service Excellence & Customer Value
  • Provide executive leadership for customer-facing and service operations.
  • Establish strategies that improve service excellence, responsiveness, resolution effectiveness, customer uptime, service attachment, loyalty, retention, and long-term customer value.
  • Balance customer outcomes, operational effectiveness, competitive differentiation, and financial performance.

Digital Transformation & Innovation
  • Lead the transformation of customer engagement capabilities through digital, self-service, automation, and AI-enabled experiences.
  • Advance capabilities that improve customer outcomes, operational scalability, and sustainable growth.
  • Connect digital customer engagement capabilities with broader enterprise performance objectives.

Organizational & Financial Leadership
  • Develop operating budgets, workforce plans, resource allocation strategies, and organizational capabilities required to deliver Customer Engagement objectives.
  • Build organizational capability through leadership development, succession planning, and talent management.
  • Establish performance measures and use business and customer insights to guide priorities and investments.

Strategic Customer & Hospitality Experiences
  • Provide strategic oversight of Midmark's hospitality operations and customer advisory activities.
  • Leverage these experiences to deepen strategic customer relationships, reinforce brand differentiation, and advance commercial objectives.
  • Represent Customer Engagement through enterprise committees, industry associations, and customer advisory activities, as appropriate.

What We're Looking For
Education & Experience
  • Bachelor's degree in Business, Marketing, Operations, Technology, or a related field, or equivalent combination of education and experience.
  • 15+ years of progressive leadership experience across customer experience, customer service, commercial operations, service operations, digital transformation, hospitality, or related functions.
  • Master's degree preferred.
  • Experience leading large, multifunctional organizations, enterprise strategy development, organizational transformation, workforce planning, and cross-functional initiatives.
  • Experience within healthcare, medical technology, manufacturing, distribution, or another complex service environment preferred.

Skills & Competencies
  • Expert knowledge of enterprise customer experience strategy and operating model design.
  • Expert knowledge of service operations and customer support leadership.
  • Expert knowledge of Voice of the Customer, customer loyalty, retention, lifetime value, and customer journey management.
  • Strong knowledge of CRM platforms, digital customer engagement technologies, self-service, automation, and artificial intelligence.
  • Strong financial management, budgeting, performance measurement, and customer engagement measurement capabilities.
  • Strong knowledge of organizational design, talent development, and succession planning.
  • Understanding of commercial operations, strategic customer relationships, and channel partner relationships.
  • Executive-level leadership, communication, and stakeholder influence skills.
  • Experience leading change and enterprise transformation.

Leadership Scope
This executive leads through a team of managers and has full responsibility for personnel decisions, including hiring, performance management, and termination. The Vice President establishes the strategic direction, priorities, and goals for the Customer Engagement function.
Why Midmark?
This is an opportunity to lead a function with influence across the entire customer relationship-from customer insight and service delivery to digital engagement and strategic customer experiences.
Join Midmark and help shape an enterprise customer experience that strengthens relationships, creates long-term value, and supports sustainable growth.

What Midmark employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply