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Vp Customer Service Jobs (NOW HIRING)

Cohen & Steers

Vice President, CRM Developer

New York, NY · On-site

$185K - $200K/yr

Vice President, CRM Developer Department: Information Technology Reports To: Senior Vice President ... Development of service-based solutions to integrate between different platforms, including services ...

AppJaxx

Vice President of Customer Service

Chicago, IL

$142K - $183K/yr

As we continue to grow, we're seeking a Vice President of Customer Service to lead our client experience initiatives, strengthen retention, and ensure every customer interaction reflects the high ...

PatientIQ

Vice President of Customer Growth

Chicago, IL · On-site +1

$142K - $182K/yr

ABOUT THE ROLE PatientIQ is hiring its first VP of Customer Growth - a revenue-generating ... Drive the Enterprise/Specialty Practice bifurcation to full execution: differentiated service ...

PatientIQ

Vice President of Customer Growth

Chicago, IL · Remote

$141K - $181K/yr

ABOUT THE ROLE PatientIQ is hiring its first VP of Customer Growth -- a revenue-generating ... Drive the Enterprise/Specialty Practice bifurcation to full execution: differentiated service ...

Metrc, LLC

VP, Customer Success Management

Lakeland, FL · On-site

$126K - $162K/yr

As the VP, Customer Success Management, you will have the opportunity to thrive in a fast-moving ... GENERAL OVERVIEW This position will lead client services delivery for state- and Metrc-defined ...

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Vp Customer Service information

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$79.5K

$163.2K

$262K

How much do vp customer service jobs pay per year?

As of Jul 19, 2026, the average yearly pay for vp customer service in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

How does a VP of Customer Service typically collaborate with other departments to improve the overall customer experience?

A VP of Customer Service frequently works cross-functionally with departments such as Sales, Product Development, and Marketing to ensure that customer feedback is integrated into business strategies. They lead initiatives to streamline communication channels, resolve systemic issues, and align service standards with company goals. Regular meetings, shared performance metrics, and joint projects are common ways the VP ensures all departments are working towards delivering a consistent and high-quality customer experience.

What does a VP of Customer Service do?

A VP of Customer Service is responsible for overseeing a company's customer service operations and ensuring high levels of customer satisfaction. They develop strategies to improve customer experience, manage customer service teams, and set goals for service quality and efficiency. This executive collaborates with other departments to align customer service with overall business objectives, analyzes customer feedback to drive improvements, and often handles escalated customer issues. Ultimately, their role is crucial in maintaining customer loyalty and supporting business growth.

What is the difference between Vp Customer Service vs Customer Service Manager?

AspectVp Customer ServiceCustomer Service Manager
ResponsibilitiesOversees entire customer service strategy, sets policies, and manages multiple teams or departmentsManages daily customer service operations, supervises frontline staff, and handles escalations
Required CredentialsBachelor's degree; experience in leadership roles; industry-specific knowledgeBachelor's degree; experience in customer service; leadership skills
Work EnvironmentExecutive-level, strategic planning, often in corporate officesOperational, team management, customer-facing interactions
ScopeCompany-wide customer service policies and initiativesTeam-specific customer service delivery and performance

The Vp Customer Service focuses on strategic leadership and company-wide policies, while the Customer Service Manager handles daily operations and team management. Both roles require leadership experience and industry knowledge, but differ in scope and level of responsibility.

What are the key skills and qualifications needed to thrive as a VP of Customer Service, and why are they important?

To thrive as a VP of Customer Service, you need extensive experience in customer support management, a deep understanding of service operations, and a relevant bachelor's or master's degree. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required, along with certifications such as Six Sigma or CX professional credentials. Exceptional leadership, strategic thinking, and communication skills set top candidates apart by fostering team performance and cross-functional collaboration. These skills and qualifications are essential to drive customer satisfaction, operational excellence, and long-term business growth.
More about Vp Customer Service jobs
What cities are hiring for Vp Customer Service jobs? Cities with the most Vp Customer Service job openings:
What are the most commonly searched types of Customer Service jobs? The most popular types of Customer Service jobs are:
What states have the most Vp Customer Service jobs? States with the most job openings for Vp Customer Service jobs include:
What job categories do people searching Vp Customer Service jobs look for? The top searched job categories for Vp Customer Service jobs are:
Vp Customer Service jobs near you
Infographic showing various Vp Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.
Vice President, Customer Success & Experience

Vice President, Customer Success & Experience

Advertising Specialty Institute

Trevose, PA

$250K/yr

Other

Re-posted 7 days ago

Job description

ASI currently has a hybrid work model. This position requires inperson attendance at our office on Tuesdays and Wednesdays.

ASI is seeking a Vice President, Customer Success & Experience to own and drive net revenue retention (NRR), gross retention, product adoption and customer lifetime value across the business. This role serves as the executive leader of the post-sale customer lifecycle, ensuring customers achieve measurable value, renew at high rates, and expand platform usage over time.

Reporting to the Chief Commercial Officer, this role will oversee a structured Customer Success and Experience organization that includes management roles and a team of Customer Success Managers. The VP will partner closely with Sales, Product and Marketing to ensure alignment throughout the customer lifecycle journey.

The salary range for this position is $170,000 - $175,000 base with total on-target earnings up to $250,000 based on performance. Individual pay within the range will be based on rolerelated experience, education, skills, and qualifications.

Responsibilities:

  • Own distributor retention performance, including retention rate, base value, and churn across listings and revenue.
  • Set and deliver retention targets aligned with company goals, driving reductions in churn across all member segments.
  • Oversee post-sale onboarding and upgrade handoffs, standardizing kickoff, early engagement, and activation milestones.
  • Improve early-tenure retention by accelerating time-to-value.
  • Lead activation and adoption programs (including +Stores) and implement structured success plans with clear outcomes, milestones, and communications.
  • Track and improve product adoption and engagement.
  • Develop and operationalize customer health scoring to identify at-risk members early and trigger proactive interventions.
  • Segment risk and prioritize high-value accounts.
  • Own retention workflows and execute targeted "save" strategies to improve recovery rates and reduce preventable churn.
  • Establish voice-of-customer feedback loops with Product and Marketing, translating insights into improvements across onboarding, adoption, and retention.
  • Identify expansion and referral opportunities, partnering on qualified upgrade handoffs and ensuring closed-loop follow-up.
  • Lead, develop, and scale a Customer Success and Retention team, defining KPIs, workflows, and performance management practices.
  • Build reporting, dashboards, and operating cadence to track and drive retention performance.

Qualifications:

  • Bachelor's degree required; MBA or advanced degree preferred.
  • 10+ years in Customer Success, Retention, or Account Management.
  • 5+ years leading teams and owning retention outcomes.
  • Proven success reducing churn and driving adoption in a recurring revenue model (SaaS, membership, or similar).
  • Strong operator who can build scalable processes and lead teams.
  • Data-driven mindset with experience in health scoring and lifecycle metrics.
  • Collaborative leader who can partner across Sales, Product, Marketing, and Operations.

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