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Client Services Manager Jobs in Quebec (NOW HIRING)

IMP Group

Manager Client Experience

Dorval, QC

Summary As Manager Client Experience, you will be responsible for overseeing and enhancing the ... Establish proper Prestige Service Standards per Occupation for all employees that may have various ...

AY Talent

Client Services Coordinator

Dorval, QC

... management skills • Experience with service coordination or dispatch considered an asset • ... and client-first approach. This is a great opportunity for someone who enjoys variety ...

Aramark

Office Services Manager

Montreal, QC · On-site

CA$55K - CA$60K/yr

Conduct yearly criminal background checks Operational & Client Service Management * Maintain knowledge and presence across all three sites * Ensure all daily operations, supplies, and staffing needs ...

New

Td

PIA Client Service Associate

Laval, QC

CA$43K - CA$56K/yr

Department Overview TD Private Wealth Management takes a sophisticated and holistic goals discovery ... services, and identify referral opportunities * Accept/create leads and ensure correct referral ...

Aecon Group Inc.

Reporting to the Operations General Manager, the Field Services Manager will support quality ... Serve as the primary operational liaison between ATSI, the client, and partner leadership teams ...

Administration régionale Kativik (ARK)

Le Service juridique, sociojudiciaire et de la gestion municipale de l'ARK est à la recherche d'une candidate ou d'un candidat pour occuper un poste à Kuujjuaq à titre de : Directrice adjointe ou ...

Administration régionale Kativik (ARK)

Le Service juridique, sociojudiciaire et de la gestion municipale de l'ARK est à la recherche d'une candidate ou d'un candidat pour occuper un poste à Kuujjuaq à titre de : Directrice adjointe ou ...

Administration régionale Kativik

Le Service juridique, sociojudiciaire et de la gestion municipale de l'ARK est à la recherche d'une candidate ou d'un candidat pour occuper un poste à Kuujjuaq à titre de : Directrice adjointe ou ...

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See Quebec salary details

$24K

$56.5K

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How much do client services manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for client services manager in Quebec is $56,455.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $67,500.00 per year, depending on experience, location, and employer.

What is the role of a client services manager?

A client services manager oversees client relationships, ensuring customer satisfaction and retention. They coordinate communication between clients and internal teams, address issues, and often use CRM tools to manage accounts and track service delivery. Strong communication, problem-solving skills, and industry knowledge are essential for this role.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

What does a Client Services Manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are some common challenges faced by Client Services Managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What are the key skills and qualifications needed to thrive as a Client Services Manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What Is a Client Services Manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

More about Client Services Manager jobs
What are the most commonly searched types of Client Services jobs in Quebec? The most popular types of Client Services jobs in Quebec are:
What are popular job titles related to Client Services Manager jobs in Quebec? For Client Services Manager jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Client Services Manager jobs in Quebec look for? The top searched job categories for Client Services Manager jobs in Quebec are:
What cities in Quebec are hiring for Client Services Manager jobs? Cities in Quebec with the most Client Services Manager job openings:
Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Quebec as of June 2026, with employment types broken down into 64% Full Time, 29% Part Time, 1% Temporary, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,455 per year, or $27.1 per hour.

gestionnaire, Services aux clients ( Gestionnaire ) // Manager, Client Services

Ryan, LLC

Montreal, QC • On-site, Remote

Full-time

Medical, Dental, Vision, PTO

Posted 15 days ago

Job description

Pourquoi se joindre a l'equipe Ryan?

  • Options de travail hybride et a distance

  • Culture primee

  • Allocation de vacances genereuse

  • 20 semaines de conge parental supplementaires (adoption incluse)

  • Abonnement mensuel a une salle de sport OU remboursement de l'equipement de gym

  • Admissibilite aux prestations de soins de sante et de soins dentaires des le premier jour

  • REER avec contrepartie de l'employeur

  • Remboursement des frais de scolarite apres un an de service

Fonctions et responsabilites (alignees sur les resultats cles de Ryan)
Personnel :
Experience solide en developpement des affaires, avec d'excellentes competences en communication, tant a l'oral qu'a l'ecrit, et une approche professionnelle axee sur les relations.
Capacite a gerer plusieurs priorites au sein d'une equipe, a travailler efficacement sous pression et a bien organiser son travail.
Ouverture a recevoir des directives et a suivre des instructions.
Client :
Collaborer etroitement avec les equipes de Services aux clients et de prestation de services, en realisant des mandats a toutes les etapes du developpement des affaires:Rencontrer clients et prospects afin d'evaluer des opportunites de mandats.
Identifier, analyser et developper de nouvelles occasions d'affaires.
Effectuer des appels de prospection et assurer des suivis reguliers par telephone et courriel.
Batir et entretenir des relations solides avec les clients et prospects de la firme.
Participer a des rencontres de developpement des affaires, tant a l'echelle locale que nationale, afin de generer de nouvelles opportunites.
Preparer des reponses aux demandes (lettres de mission, ententes-cadres, propositions, etc.).
Maintenir une connaissance approfondie des services de la firme afin de les presenter avec assurance.
Se tenir a jour sur les offres des partenaires afin de les positionner efficacement.
Utiliser des outils numeriques (ex. OneSource) pour identifier des occasions d'affaires.
Veiller a la satisfaction des clients en assurant une prestation de services efficace et de qualite.
Anticiper de facon proactive les besoins et enjeux des clients.
Valeur :
Maintenir a jour les informations dans le registre des prospects et/ou Salesforce.
Coordonner les efforts de vente avec les equipes de services aux clients et de realisation des mandats.
Se tenir informe des enjeux fiscaux pouvant generer des occasions d'affaires.
Preparer la documentation necessaire a la conclusion des mandats (presentations, lettres de mission, etc.).
Comprendre les enjeux d'affaires et les moteurs commerciaux chez Ryan, et cerner les occasions d'amelioration, les risques et les besoins de reingenierie.
Contribuer a d'autres projets et taches connexes au besoin.
Formation et experience :
Baccalaureat et plus de 5 ans d'experience pertinente, incluant le developpement des affaires.
Bilingue francais-anglais ; la maitrise du francais est indispensable.
Competences informatiques :
La personne doit maitriser les outils suivants :
Suite Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.)
Systemes de gestion documentaire (SharePoint, Google Drive, Dropbox, eFileCabinet, etc.)
Systemes ERP pour la saisie du temps et la facturation (Workday, PeopleSoft, Oracle, SAP, etc.)
Outils CRM pour la gestion et le suivi des activites de vente (Salesforce, Microsoft Dynamics, OnContact, NetSuite, etc.)
Certificats et permis :
Permis de conduire valide requis.
Responsabilites de supervision :
Responsabilites limitees de supervision au sein de l'equipe de developpement des affaires, incluant la formation, la repartition des tacheset la revision de la qualite.
Environnement de travail :
Environnement de bureau standard.
Periodes prolongees en position assise.
Interactions frequentes avec les employes et les clients, en personne, par courriel et par telephone.
Deplacements requis : plus de 50 %.
Equite en emploi :
Ryan est un employeur offrant l'egalite des chances, notamment aux personnes en situation de handicap et aux anciens combattants.

Why Ryan?

  • Hybrid and Remote Work Options

  • Award-Winning Culture

  • Generous Personal Time Off (PTO) Benefits

  • Up to 20 Weeks of Parental Leave Top-up (Adoption Included

  • Monthly Gym Membership OR Gym Equipment Reimbursement

  • Health and Dental Benefit Eligibility Effective Day One

  • RRSP with Employer Match

  • Tuition Reimbursement After One Year of Service

The Manager, Client Services ("Manager") professional is responsible for communicating the Firm's vision and capabilities to the marketplace and engaging clients and prospects in a consultative manner to provide customized solutions for Ryan. Responsibilities include expanding and cross-selling within client relationships and researching, initiating, and developing new business relationships for the Firm by targeting qualified prospects. The Manager would partner working closely with a small team of Client Services Directors and Principal. Within this Team they will assist with the business development pursuit of existing Clients and Prospects. Successful Ryan team members embrace and live Ryan's values of Pursue Excellence, Wired to Win, Generosity Matters, Build Trust and Integrity Always and will embody and demonstrate accountability.

Duties and responsibilities, as they align to Ryan's Key Results

People:

  • Strong business development experience, communication skills, (verbal and written), professional demeanor, people-oriented approach.
  • Ability to multi-task within a business development team, work with urgency under pressure, and prioritize effectively.
  • Willingness to accept direction and instruction.

Client:

  • Work closely with a team of Client Services and Service Delivery team members assisting with all stages of business development:
    • Meets with prospects and clients regarding potential engagements.
    • Identifies, researches, and pursues prospects and clients to generate new business for the Firm.
    • Makes cold calls and maintains contact with prospects and clients through telephone and email.
    • Build and maintains key relationships with Firm prospects and clients.
    • Attend business development meetings with prospects and clients, both locally and nationally, to generate new leads.
  • Develops responses to requests for engagement letters, MSA, agreements and proposals.
  • Maintain a deep understanding of the Firm's service offerings to discuss them confidently with prospects and clients.
  • Stay informed on alliance partners' products and service lines to position them effectively.
  • Utilizes Internet tools (i.e., OneSource) to uncover opportunities for prospects and clients.
  • Ensure client satisfaction by monitoring timely service delivery and adherence to Client Service Principles.
  • Anticipate client issues and needs proactively.

Value:

  • Maintains entries in the Firm's Prospect Register and/or Salesforce.com.
  • Coordinates sales efforts with Client Services and Service Delivery team members to perform joint-selling activities.
  • Stays current on tax issues that may create sales opportunities with prospects and clients.
  • Generates necessary documentation to assist in deal closing (presentations, engagement letters, etc.).
  • Generally, understands business issues and quickly understand commercial drivers at Ryan, and recognize areas for operational improvement, risks, and re-engineering.
  • Assists with other projects and duties as needed.

Education and Experience:

  • Bachelor's degree with 5+ years of experience including Business Development.
  • Bilingual in French and English; fluency in French is required.

Computer Skills:

  • To perform this job successfully, an individual should be proficient in using the following applications or systems:
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.)
  • Document Management Systems; such as, Microsoft SharePoint, Google Drive, Dropbox or eFileCabinet
  • ERP (Enterprise Resource Planning) for entering time and billing information; such as, Workday, PeopleSoft, Oracle or SAP
  • CRM (Customer Relationship Management) experience in entering, reviewing and reporting sales information; such as, Salesforce, Microsoft Dynamics, OnContact, or NetSuite.

Certificates and Licenses:

  • Valid driver's license required.

Supervisory Responsibilities:

This job has limited supervisory responsibilities for the Business Development Department, including training employees, assigning work, and checking work for accuracy and completeness.

Work Environment:

  • Standard indoor working environment.
  • Occasional long periods of sitting while working at desk.
  • Position requires regular interaction with employees and clients both in person and via e-mail and telephone.
  • Independent travel requirement: 50%+.

Equal Opportunity Employer: disability/veteran

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