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Client Services Manager Jobs in Quebec (NOW HIRING)

Royal Bank of Canada

Associate

Pointe-claire, QC · On-site

Meticulous attention to detail and excellent time management skills * Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our ...

Royal Bank of Canada

Associate

Montreal, QC · On-site

Meticulous attention to detail and excellent time management skills * Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our ...

Royal Bank of Canada

Associate

Trois-rivieres, QC · On-site

Meticulous attention to detail and excellent time management skills * Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our ...

Royal Bank of Canada

Associate

Sherbrooke, QC · On-site

Meticulous attention to detail and excellent time management skills * Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our ...

Banque Nationale

Développement de la clientèle, Services client, Publicités, Communication, Crédit, Analyse de crédit, Intelligence émotionnelle, Analyse des états financiers, Travail en équipe ...

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All JobsClient Services JobsClient Services Manager JobsClient Services Manager Jobs in Quebec

Client Services Manager information

See Quebec salary details

$24K

$56.5K

$101K

How much do client services manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for client services manager in Quebec is $56,455.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $67,500.00 per year, depending on experience, location, and employer.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

More about Client Services Manager jobs
What are the most commonly searched types of Client Services jobs in Quebec? The most popular types of Client Services jobs in Quebec are:
What are popular job titles related to Client Services Manager jobs in Quebec? For Client Services Manager jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Client Services Manager jobs in Quebec look for? The top searched job categories for Client Services Manager jobs in Quebec are:
What cities in Quebec are hiring for Client Services Manager jobs? Cities in Quebec with the most Client Services Manager job openings:
Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $56,455 per year, or $27.1 per hour.

Senior Client Service Advisor, Treasury

Royal Bank of Canada

Montreal, QC • On-site

Full-time

Posted 11 days ago

Job description

Job Description

What is the opportunity?

Join our growing Client Service team and play a key role in delivering a differentiated servicing experience for strategic, high value clients. RBC's Transaction Banking team provides comprehensive treasury and cash management, trade finance, and payment solutions to corporate and institutional clients, supporting businesses to optimize their working capital, manage risk and streamline operations through innovative digital tools and global expertise.

As a Senior Client Service Advisor (SCSA), you are a key member of the Client Relationship Team (CRT), specializing in treasury and cash management products. You'll act as the primary point of contact for a dedicated client portfolio, coordinate and collaborate with partners to resolve servicing requests and deepen client relationships.

What will you do?

  • Deliver an exceptional client experience by responding promptly and accurately to requests, prioritizing the client's needs and taking ownership to resolve requests on the first contact

  • Partner with the CRT and Operations teams to offer expert advice, coordinate complex and effective integrated service solutions, addressing client concerns with a long-term perspective

  • Record and resolve customer complaints in a timely manner, identifying root causes and providing effective solutions

  • Balance competing demands and prioritize tasks to meet stakeholder requirements, escalating issues that may impact client experience or RBC standards, including policy, compliance, and reputational risk

  • Conduct regular client service reviews to enhance product utilization and identify new opportunities

  • Educate clients and promote the adoption of digital solutions to enable clients to self-serve efficiently and improve their overall experience

  • Provide customized product training to clients as needed to support their unique requirements

  • Contribute to team initiatives and develop expertise in specific solutions (SME subject matter expertise)

  • Maintain accurate documentation of service queries and complete required reporting for transparency and management

What do you need to succeed?

Must-have:

  • 3-5 years of related experience with strong working knowledge of treasury and cash management operations and products

  • Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs

  • Effective communication skills

  • Strong attention to detail, analytical and problem-solving skills

  • Excellent time management and prioritization skills

  • Ability to work effectively both independently and within a team environment

Nice to have:

  • Commercial or corporate banking client servicing experience

  • Certified Treasury Professional, CertICM or other relevant professional designation

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Ability to make a difference and lasting impact

  • Work in a dynamic, collaborative, progressive, and high-performing team

  • Opportunities to do challenging work

Job Skills

Cash Management, Cash Management Products, Client Relationship Management, Client Service, Commercial Banking Operations, Commercial Banking Relationship Management

Additional Job Details

Address:

2001 AV MCGILL COLLEGE, BUR 300:MONTREAL

City:

Montreal

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-28

Application Deadline:

2026-08-12

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Employment Type: FULL_TIME

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