It will also be required to manage quotes and orders by processing and following-up on both as ... Job Requirements * At least 1-2 years Customer Service in an office environment * Experience ...
It will also be required to manage quotes and orders by processing and following-up on both as ... Job Requirements * At least 1-2 years Customer Service in an office environment * Experience ...
Customer Experience Associate
Dollard-des-ormeaux, QC · On-site
CA$2.8K/wk
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Dollard-des-ormeaux, QC · On-site
CA$2.8K/wk
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Dollard-des-ormeaux, QC · On-site
CA$2.8K/wk
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Dollard-des-ormeaux, QC · On-site
CA$2.8K/wk
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Montreal, QC · On-site
CA$2.8K/wk
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Montreal, QC · On-site
CA$2.8K/wk
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Coteau-du-lac, QC · On-site
CA$2.8K/wk
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Coteau-du-lac, QC · On-site
CA$2.8K/wk
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Vaudreuil-dorion, QC · On-site
CA$2.8K/wk
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Vaudreuil-dorion, QC · On-site
CA$2.8K/wk
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Montreal, QC · On-site
CA$2.8K/wk
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Montreal, QC · On-site
CA$2.8K/wk
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Montreal, QC · On-site
CA$55/hr
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Montreal, QC · On-site
CA$55/hr
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Strong communication skills with a proven ability to manage ambiguous situations and build lasting customer relationships. Conseiller en experience client - Campus Introduction Nous concevons ...
Strong communication skills with a proven ability to manage ambiguous situations and build lasting customer relationships. Conseiller en experience client - Campus Introduction Nous concevons ...
Customer Experience Associate
Montreal, QC · On-site
CA$2.8K/wk
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Montreal, QC · On-site
CA$2.8K/wk
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Manager, Customer Experience - Lachine
Montreal, QC · On-site
CA$84/hr
If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences. In this role, you would: * Mentor a ...
Manager, Customer Experience - Lachine
Montreal, QC · On-site
CA$84/hr
If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences. In this role, you would: * Mentor a ...
Customer Experience Associate - Kirkland
Kirkland, QC · On-site
CA$2.8K/wk
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate - Kirkland
Kirkland, QC · On-site
CA$2.8K/wk
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Senior Manager, Customer Experience Solutions Position Type: Contract (12 Months) Location: Montreal, Canada I. Areas of Responsibility: * Support customer acquisition, development and retention ...
Senior Manager, Customer Experience Solutions Position Type: Contract (12 Months) Location: Montreal, Canada I. Areas of Responsibility: * Support customer acquisition, development and retention ...
Senior Manager, Customer Experience Solutions Position Type: Contract (12 Months) Location: Montreal, Canada I. Areas of Responsibility: * Support customer acquisition, development and retention ...
Senior Manager, Customer Experience Solutions Position Type: Contract (12 Months) Location: Montreal, Canada I. Areas of Responsibility: * Support customer acquisition, development and retention ...
As a Customer Experience Lead, you will have the opportunity to be at the fore front of executing ... If you are both passionate about relationship management and aviation, this role will be a perfect ...
As a Customer Experience Lead, you will have the opportunity to be at the fore front of executing ... If you are both passionate about relationship management and aviation, this role will be a perfect ...
Quickly identify customer needs and manage each case through to resolution. * Process returns ... Experience using a ticketing or customer support platform (major asset). * Experience with Shopify ...
Quickly identify customer needs and manage each case through to resolution. * Process returns ... Experience using a ticketing or customer support platform (major asset). * Experience with Shopify ...
Customer Experience Associate - Gaspe
Gaspe, QC · On-site
CA$2.8K/wk
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate - Gaspe
Gaspe, QC · On-site
CA$2.8K/wk
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences. In this role, you would: Mentor a ...
If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences. In this role, you would: Mentor a ...
If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences. In this role, you would: Mentor a ...
If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences. In this role, you would: Mentor a ...
If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences. In this role, you would: Mentor a ...
If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer experiences. In this role, you would: Mentor a ...
Customer Experience Manager information
See Quebec salary details
$25K - $32K
6% of jobs
$32K - $39K
13% of jobs
$42K is the 25th percentile. Wages below this are outliers.
$39K - $46K
14% of jobs
The median wage is $52.6K / yr.
$46K - $53K
18% of jobs
$53K - $60K
12% of jobs
$60K - $67K
11% of jobs
$68.2K is the 75th percentile. Wages above this are outliers.
$67K - $74K
10% of jobs
$74K - $81K
5% of jobs
$81K - $88K
5% of jobs
$88K - $95K
4% of jobs
$95K - $102K
2% of jobs
$25K
$58.9K
$102K
How much do customer experience manager jobs pay per year?
As of Aug 25, 2026, the average yearly pay for customer experience manager in Quebec is $58,879.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $71,000.00 per year, depending on experience, location, and employer.
What does a customer experience manager do?
A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.
What are the key skills and qualifications needed to thrive as a customer experience manager, and why are they important?
To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.
What are the main challenges customer experience managers typically face, and how can they overcome them?
Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.
What is the difference between Customer Experience Manager vs Customer Service Manager?
| Aspect | Customer Experience Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Overall customer journey and brand perception | Handling customer support and service issues |
| Responsibilities | Designing customer experience strategies, improving touchpoints | Managing support teams, resolving customer complaints |
| Skills & Certifications | Customer experience design, analytics, communication | Customer service skills, conflict resolution, leadership |
| Work Environment | Cross-department collaboration, strategic planning | Support centers, call centers, direct customer interaction |
While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.
What are the most commonly searched types of Customer Experience jobs in Quebec?
The most popular types of Customer Experience jobs in Quebec are:
What job categories do people searching Customer Experience Manager jobs in Quebec look for?
The top searched job categories for Customer Experience Manager jobs in Quebec are:
What cities in Quebec are hiring for Customer Experience Manager jobs?
Cities in Quebec with the most Customer Experience Manager job openings:
Full-time
Medical, Dental, Retirement
Re-posted 3 days ago
Job description
Job ID: 526949
[[FLSAStatus]]
Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.
Job Summary
This person will be responsible for promptly addressing customer inquiries, questions and/or concerns in a timely and professional manner. It will also be required to manage quotes and orders by processing and following-up on both as required. This is an entry level position (~1-2 years’ experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle’s SOPs.
Job Location
This role will be based in our facility in Candiac, QC.
Job Responsibilities
- Process submissions, support customers’ quotes, orders, and inquiries related to their dedicated market
- Answer calls and handle email inquiries; providing courteous, timely, and effective customer service
- Inform customers of the status of their orders, advising them of any changes
- Comply with company attendance standards
- Coordinate effectively with transportation, planning, engineering and sales
- Create cases in NetSuite for customer issue resolution and product design
- Strong relationship skills: fits well with all employee levels, is comfortable with rigorous give and take, communicative and collaborative style
- Effective Team Player with the ability to work independently
- Energetic, able to provide and receive feedback
- A willingness to take instruction and be accountable for their duties
- Skilled user in MS Office programs (NetSuite a plus)
- Customer focused; dedicated to meeting the expectations of internal and external customers
- Able to organize and prioritize work in an effective manner
- Able to deal with client escalations in a respectful and effective manner
- Has a keen interest in personal development; i.e. learning the business, product application, intercommunication skills, etc.
Job Requirements
- At least 1-2 years Customer Service in an office environment
- Experience working in manufacturing or logistics is preferred
- Excellent interpersonal and oral/written communication
- Comfortable user of excel
- Detail oriented, with the ability to multi-task
- Demonstrated ability to work calmly in a fast-paced team environment
- Willing to be adaptable & flexible in our ever-changing work environment
What CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.
About CRH
Sourced by ZipRecruiter
CRH has a long and proud heritage as one of North America's largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH family. CRH operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.
Industry
Construction materials wholesalers
Company size
10,000+ Employees
Headquarters location
New York, NY, US