Position Details The Manager, Customer Experience is responsible for direct management of a team of approximately 15 Team Members. The leader role is the key to ensuring Customer Service Center teams ...
Position Details The Manager, Customer Experience is responsible for direct management of a team of approximately 15 Team Members. The leader role is the key to ensuring Customer Service Center teams ...
Position Details The Manager, Customer Experience is responsible for direct management of a team of approximately 15 Team Members. The leader role is the key to ensuring Customer Service Center teams ...
Position Details The Manager, Customer Experience is responsible for direct management of a team of approximately 15 Team Members. The leader role is the key to ensuring Customer Service Center teams ...
Customer Experience Associate
Quebec, QC · On-site
CA$2.8K/wk
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Quebec, QC · On-site
CA$2.8K/wk
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Montreal, QC · On-site
CA$2.8K/wk
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Montreal, QC · On-site
CA$2.8K/wk
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
It will also be required to manage quotes and orders by processing and following-up on both as ... Job Requirements * At least 1-2 years Customer Service in an office environment * Experience ...
It will also be required to manage quotes and orders by processing and following-up on both as ... Job Requirements * At least 1-2 years Customer Service in an office environment * Experience ...
Customer Experience Associate
Repentigny, QC · On-site
CA$2.8K/wk
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Repentigny, QC · On-site
CA$2.8K/wk
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Montreal, QC · On-site
CA$2.8K/wk
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Montreal, QC · On-site
CA$2.8K/wk
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Coteau-du-lac, QC · On-site
CA$2.8K/wk
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Coteau-du-lac, QC · On-site
CA$2.8K/wk
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
L'assomption, QC · On-site
CA$2.8K/wk
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
L'assomption, QC · On-site
CA$2.8K/wk
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Montreal, QC · On-site
CA$55/hr
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Montreal, QC · On-site
CA$55/hr
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
CA$2.8K/wk
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
CA$2.8K/wk
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Montreal, QC · On-site
CA$2.8K/wk
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Montreal, QC · On-site
CA$2.8K/wk
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Coteau-du-lac, QC · On-site
CA$2.8K/wk
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Coteau-du-lac, QC · On-site
CA$2.8K/wk
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Coteau-du-lac, QC · On-site
CA$2.8K/wk
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Coteau-du-lac, QC · On-site
CA$2.8K/wk
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Montreal, QC · On-site
CA$2.8K/wk
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Montreal, QC · On-site
CA$2.8K/wk
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Strong communication skills with a proven ability to manage ambiguous situations and build lasting customer relationships. Conseiller en experience client - Campus Introduction Nous concevons ...
Strong communication skills with a proven ability to manage ambiguous situations and build lasting customer relationships. Conseiller en experience client - Campus Introduction Nous concevons ...
Manage client orders, ensure they are entered into our systems, and rigorously track them to deliver a customer experience that goes above and beyond * Anticipate and resolve logistics and supply ...
Manage client orders, ensure they are entered into our systems, and rigorously track them to deliver a customer experience that goes above and beyond * Anticipate and resolve logistics and supply ...
Customer Experience Associate - Des Sources
Dollard-des-ormeaux, QC · On-site
CA$22.50 - CA$28.33/hr
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate - Des Sources
Dollard-des-ormeaux, QC · On-site
CA$22.50 - CA$28.33/hr
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
... customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Manage flight reservations and itinerary changes; * Resolve baggage-related issues and coordinate ... Previous customer service experience, preferably in the aviation industry; * Knowledge of passenger ...
Quick apply
Manage flight reservations and itinerary changes; * Resolve baggage-related issues and coordinate ... Previous customer service experience, preferably in the aviation industry; * Knowledge of passenger ...
Customer Experience Manager information
See Quebec salary details
$25K - $32K
6% of jobs
$32K - $39K
13% of jobs
$42K is the 25th percentile. Wages below this are outliers.
$39K - $46K
14% of jobs
The median wage is $52.6K / yr.
$46K - $53K
18% of jobs
$53K - $60K
12% of jobs
$60K - $67K
11% of jobs
$68.2K is the 75th percentile. Wages above this are outliers.
$67K - $74K
10% of jobs
$74K - $81K
5% of jobs
$81K - $88K
5% of jobs
$88K - $95K
4% of jobs
$95K - $102K
2% of jobs
$25K
$58.9K
$102K
How much do customer experience manager jobs pay per year?
As of Aug 2, 2026, the average yearly pay for customer experience manager in Quebec is $58,879.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $71,000.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Customer Experience Manager, and why are they important?
To thrive as a Customer Experience Manager, you need expertise in customer service, data analysis, and process improvement, often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics software is typically required. Strong leadership, problem-solving, and communication skills help build rapport with customers and coordinate cross-functional teams. These abilities are crucial for enhancing customer satisfaction, driving loyalty, and achieving business goals.
Is customer experience a good career path?
Customer Experience Managers focus on improving customer satisfaction and loyalty through strategies, data analysis, and communication skills. The role is in demand across various industries, offering opportunities for advancement and specialization, often requiring knowledge of customer service tools and experience in leadership. It can be a rewarding career for those interested in client relations and business growth.
How to become a CX manager?
To become a Customer Experience (CX) manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service or support roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is essential. Earning certifications such as the Certified Customer Experience Professional (CCXP) can also enhance prospects for advancement.
What is the difference between Customer Experience Manager vs Customer Service Manager?
| Aspect | Customer Experience Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Overall customer journey and brand perception | Handling customer support and service issues |
| Responsibilities | Designing customer experience strategies, improving touchpoints | Managing support teams, resolving customer complaints |
| Skills & Certifications | Customer experience design, analytics, communication | Customer service skills, conflict resolution, leadership |
| Work Environment | Cross-department collaboration, strategic planning | Support centers, call centers, direct customer interaction |
While both roles aim to enhance customer satisfaction, the Customer Experience Manager focuses on the entire customer journey and brand perception, whereas the Customer Service Manager concentrates on support operations and resolving individual customer issues.
What is the role of a customer experience manager?
A customer experience manager oversees and improves the overall experience customers have with a company by analyzing feedback, developing strategies, and coordinating with teams to enhance service quality. They often use tools like customer surveys and CRM systems and require strong communication and problem-solving skills. The role aims to increase customer satisfaction, loyalty, and retention.
How much does a customer experience manager earn?
The average salary for a customer experience manager varies by location and experience but typically ranges from $60,000 to $120,000 annually. Factors such as industry, company size, and certifications can influence compensation levels.
What are the main challenges Customer Experience Managers typically face, and how can they overcome them?
Customer Experience Managers often face the challenge of balancing customer satisfaction with business objectives, especially when implementing new policies or resolving complex issues. They must coordinate with multiple departments to ensure a seamless customer journey, which requires strong communication and problem-solving skills. To overcome these challenges, it's important to foster cross-functional collaboration, leverage customer feedback for continuous improvement, and stay updated on industry best practices to proactively address customer needs.
What does a Customer Experience Manager do?
A Customer Experience Manager is responsible for overseeing and improving the overall customer journey with a company. They analyze customer feedback, identify areas for improvement, and collaborate with different teams to enhance service quality and satisfaction. Their goal is to ensure that every customer interaction is positive and contributes to long-term loyalty. This role often involves implementing strategies, training staff, and monitoring key performance indicators related to customer experience.
What are the most commonly searched types of Customer Experience jobs in Quebec? The most popular types of Customer Experience jobs in Quebec are:
What are popular job titles related to Customer Experience Manager jobs in Quebec? For Customer Experience Manager jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Customer Experience Manager jobs in Quebec look for? The top searched job categories for Customer Experience Manager jobs in Quebec are:
What cities in Quebec are hiring for Customer Experience Manager jobs? Cities in Quebec with the most Customer Experience Manager job openings:
Other
Medical, Dental, Vision, Life, Retirement, PTO
Posted 6 days ago
Grainger rating
8.3
Based on 181 frontline employees who took The Breakroom Quiz
25th of 359 rated logistics
Job description
Work Location Type: Hybrid
About Grainger
W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visitwww.grainger.com.
Compensation:
The base salary for this role ranges between $ x - $ y, with eligibility for an incentive target of 10% which is contingent upon achieving both individual and company performance objectives.
The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.
This job posting is for an existing vacancy.
Position Details
The Manager, Customer Experience is responsible for direct management of a team of approximately 15 Team Members. The leader role is the key to ensuring Customer Service Center teams are delivering peak performance. This is done by providing direct coaching to NEX team members. The leader builds an engaged team that meets business objectives. The Manager is also responsible for processes to safeguard compliance with company policies/procedures, supporting continual process improvement, ensuring the timeliness, quality and effectiveness of all processes performed within a given area of responsibility. Further responsibilities include functional ownership and strategy. This includes, but is not limited to, recruiting, hiring, staffing and forecasting, establishing work processes and procedures, continuous improvement and service level achievement.
You Will
- Brings key stakeholders together to solve customer issues and operational improvements. Builds effective/collaborative business relationships to drive improvements to the customer experience.
- Takes cost out of the business: improves performance, reduces shrink, delivers waste reduction, implements automation and function specific opportunities.
- Works directly with cross functional partners to communicate business updates.
- Understands the needs of the customer, Team Member and business; acts quickly to solve problems and escalate issues. Identifies changes in customer behavior and adjusts to meet changing demands.
- Demonstrates function ownership - leverages resources effectively and manages day-to-day activities to ensure functional goals are achieved. Ensures customer specific standard work and account notes are accurate and up to date.
- Plans, directs, supervises, and evaluates workflow. Coordinates work activities to achieve the output expected to meet operational requirements.
- Solicits and takes action on feedback from key stakeholders.
- Provides frequent, direct coaching and development to team members including huddles and 1 on 1 talent development.
- Reviews performance metrics, diagnoses root cause of underperformance and develops an improvement plan for team members.
- Strategic thinker and innovative problem solver - demonstrated strength with identifying and implementing changes that significantly improve the customer experience and drive operational efficiencies.
- Executes deployments and changes with own team to ensure team member understanding, adoption, stabilization and benefits realization. Leader acts as change agent of the deployment/change.
- Demonstrates function ownership - leverages resources effectively and manages day-to-day activities to ensure functional goals are achieved.
- There is nothing in here in regard to fostering career development for team members. This is a very important part of their role. Managers often help TMs take on stretch assignments, participate in projects etc to grow their skills.
- Participates in CSC projects as needed
- Review Voice of the Customer feedback and coach team members accordingly.
You Have
- High School Diploma/GED or equivalent experience or equivalent required
- Bachelor's Degree BA/BS or equivalent preferred
- 3+ years of customer service experience. required
- 1+ years Supervisory experience. required
- Proven process improvement experience (analytics, problem-solving, and decision making skills) in order to drive results. Demonstrate excellent communication and organization skills, employee development skills, and team building.
- Strong interpersonal and communication skills.
- Demonstrated flexibility to adapt to shifting demands and competing priorities.
- Ability to train and coach team members on processes, procedures, compliance and product knowledge.
- Strong competence in the use of technology and software applications including SAP, CRM, Verint, Microsoft Office, SalesForce and other emerging technologies.
- Ability to plan, organize and delegate work.
- Ability to influence team members to achieve individual and team objectives.
- Ability to work extended hours including weekends as required
- Some travel may be required
- Extended management through leader visibility/availability
- Ability to lift, up to 25lbs
Rewards and Benefits:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):
- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
- Life insurance coverage, including spousal and dependent life insurance.
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
- Educational & Professional Membership Fee Assistance program
- Employee discounts, team member perks and more!
DEI Statement:
We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.
We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.
Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.
About Grainger
Sourced by ZipRecruiter
Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money. We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.
Industry
Office administration and facilities support services
Company size
10,000+ Employees
Headquarters location
Lake Forest, IL, US
Year founded
1927