ZipRecruiter

Log In

2

Customer Success Associate Remote Jobs in Quebec

Mako Fintech

Customer Success Associate

Montreal, QC · On-site +1

The Job The Customer Success Associate (CSA) supports customers throughout their lifecycle - from onboarding to renewal - ensuring they gain maximum value from Mako. Reporting directly to the Chief ...

Flexspring, Inc

Customer Success Manager

Montreal, QC · Remote

This role sits at the intersection of customer success, business growth, and integration expertise. You will work closely with customers and internal teams to align business goals, promote adoption ...

Mako Fintech

Post-Launch Engineer

Montreal, QC · Remote

... remote clients. With an impressive lineup of existing clients and partners, alongside numerous ... Your primary tasks will include: * Assist the customer success team in analyzing and implementing ...

Miratech

Delivery Director

Montreal, QC · On-site +1

You will partner closely with Customer Success teams and executive stakeholders to support ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Booxi

Head of Partnerships

Montreal, QC · On-site +1

You'll also make sure the entire company, from Product to Customer Success, knows how to use that ... Flexible schedule and remote work If you want to build a partner network in a retail market that ...

Salesforce, Inc.

Account Solution Engineer

Montreal, QC · On-site +1

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success ... Whether you are at the Associate level or beyond, we hire based on skills/experience and are open ...

New

Postman

Key Account Director

Montreal, QC · Remote

This is a fully remote position. What You'll Do * Own and grow a portfolio of strategic enterprise ... Orchestrate cross-functional engagement with Customer Success, Product, and Marketing to maximize ...

next page

Showing results 1-20

All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Quebec

Customer Success Associate Remote information

What is a customer success associate?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What skills and qualifications are needed to thrive as a customer success associate?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.

How does a customer success associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

What job categories do people searching Customer Success Associate Remote jobs in Quebec look for?

The top searched job categories for Customer Success Associate Remote jobs in Quebec are:

Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Quebec as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Customer Success Associate

Mako Fintech

Montreal, QC • On-site, Remote

Full-time

PTO

Posted 23 days ago

Job description

Company

Mako is a top fintech firm, building software to bring top asset managers into the cloud. Our SaaS platform allows firms to onboard new clients and grow their AUM faster with smart automation and a great user experience.

We're the leading solution in a fast-growing segment that has become a must-have in the wealth industry, and we've ridden our product leadership to profitability, a team of 60 and market leadership.

As we expand our business to domination across Canada and international expansion, we're looking for someone to join our Revenue team, amaze our clients and build great things with us.

The Job

The Customer Success Associate (CSA) supports customers throughout their lifecycle - from onboarding to renewal - ensuring they gain maximum value from Mako. Reporting directly to the Chief Revenue Officer, the CSA partners closely with Post-Launch Engineering, Product, and Revenue Operations to drive adoption, increase upsells, reduce friction, and strengthen longterm customer relationships.

This role is ideal for someone detailoriented, technologically literate, and energized by helping customers succeed in a fastmoving SaaS environment. Specifically, you are responsible for the following tasks:

  • Guide new customers through setup, configuration, and early adoption milestones; ensure smooth handoff from the Sales and Implementation teams.
  • Track usage, engagement, and risk indicators; surface insights to leadership.
  • Identify opportunities to improve or expand the customer's services through client engagement and advocacy
  • Track issues, coordinate with Support and Product to ensure timely resolution.
  • Prepare usage reports and insights for QBRs and renewal conversations.
  • Execute repeatable CS playbooks (renewal prep, adoption nudges, product education).
  • Deliver training sessions, create documentation, and help customers understand new features.
  • Share customer feedback with Product, support revenue motions with Sales, and coordinate internal workflows.
  • Maintain CRM hygiene, update customer notes, and contribute to internal process improvements.


Background

  • Understanding of financial workflows, payments, compliance, or financial data systems.
  • Familiarity with subscription models, usage metrics, and customer lifecycle stages.
  • Strong analytical skills; ability to interpret customer data and identify trends.
  • Excellent communication skills-clear, structured, and customercentric.
  • Experience with CRM and tech tools (HubSpot, JIRA, Power BI, etc.)
  • Ability to manage multiple priorities in a fastpaced environment.
  • A proactive, problemsolving mindset with a focus on customer outcomes.
  • Organized and methodical: great meeting notes, planned approach to meeting targets
  • Bachelor's degree in computer science, math, physics, engineering, or finance from a major Canadian university
  • French-speaking is an asset


Location

Montreal or Toronto preferred


Why you should want this job

  • Top-tier compensation, including a generous commission plan and equity
  • Gold-plated benefits
  • High-end Mac or PC laptop
  • $1000 budget to outfit your home office
  • Unlimited vacation policy

Apply