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Customer Success Associate Remote Jobs in Quebec

Wing Assistant

GTM Associate

Montreal, QC · Remote

... remote talent, and global workforce solutions are changing the way companies build teams. What You ... Reach out to prospective customers across email, phone, LinkedIn, and other outbound channels.

SDA

SAP BTP Developer/ Developpeur SAP BTP

Montreal, QC · On-site +1

... customer success. The Role We are looking for an experienced SAP BTP Developer to join our team and ... A flexible, remote-first work culture focused on outcomes and ownership. * Collaboration with a ...

Rivalry

Product Manager, Payments (Remote)

Montreal, QC · On-site +1

Responsible for establishing and analyzing success metrics for payments and new features released ... Customer-centric mindset with the capability of translating that into the product development ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Quebec

Customer Success Associate Remote information

What is a customer success associate?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What skills and qualifications are needed to thrive as a customer success associate?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.

How does a customer success associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

What job categories do people searching Customer Success Associate Remote jobs in Quebec look for?

The top searched job categories for Customer Success Associate Remote jobs in Quebec are:

Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Quebec as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Sales representaive

Liebherr-Great Britain Ltd.

Laval, QC • On-site, Remote

Full-time

Medical, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

The ideal candidate will be responsible for developing relationships with new prospects, strengthening Liebherr's brand presence in the market, and maintaining long-term relationships with existing customers.

This position plays a key role in business development and will directly contribute to revenue growth within the assigned territory.

Through a strong understanding of the market, including both prospective and existing customers, as well as regular interactions with key decision-makers, the incumbent will be able to provide tailored sales solutions that meet customer needs.

Solid industry experience and an established network within the foundation equipment and crawler crane industry are essential assets for success in this strategic role.

Responsibilities
  • Identify and develop new business opportunities to increase sales and maximize revenue.
  • Leverage industry networks, market knowledge, and industry trends to promote the Liebherr product portfolio.
  • Educate customers on after-sales service, warranties, and technical support to enhance the value of our products following the sale.
  • Initiate, build, and maintain key relationships within the industry.
  • Develop long-term relationships with customers.
  • Work closely with internal teams to ensure customer success and satisfaction.
  • Manage the entire sales cycle, from prospecting to the successful closing of commercial agreements.
  • Maintain in-depth knowledge of Liebherr equipment specifications, features, and benefits, and communicate this information to customers, ensuring the value proposition and proposed solution align with their needs.
  • Conduct regular account analyses and revenue forecast reviews to ensure efforts are made to add new prospects and opportunities to the distribution network, with the goal of improving margins.
  • Manage the assigned territory in accordance with the annual business plan and regularly visit customers as outlined in that plan.
Competencies
  • Expert at building relationships, taking initiative, and negotiating effectively.
  • Ability to travel to customer sites and interact directly with owners, operators, and stakeholders at all levels.
  • Excellent analytical and persuasive skills.
  • Strong written and verbal communication skills in French, with advanced proficiency in English.
  • Demonstrated commitment to workplace health and safety.
  • Ability to work flexible hours to manage accounts and meet customer needs.
Our Offer
  • Competitive compensation packages.
  • Comprehensive benefits program with employer-paid premiums starting on Day One.
  • Hybrid or remote work opportunities for select positions.*
  • Paid vacation starting at three weeks, plus six family, health, and wellness days.
  • Group RRSP program with employer matching contributions of up to 6%.
  • Annual $3,000 professional development allowance for continuing education.
  • International training and development opportunities for select positions.*
  • And much more!

Liebherr Canada Ltd. is committed to providing a diverse, inclusive, safe, and respectful work environment for all employees, regardless of gender, race, ethnic origin, sexual orientation, disability, religion, or any other aspect of their identity.

We do not use AI to screen resumes. Every application is reviewed directly by a recruitment specialist.

This position reflects a current vacancy and active hiring opportunity.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Gabriel Ribeiro.

One Passion. Many Opportunities.

The company

The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has 11 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.   

Location

Liebherr-Canada Ltd.

4250 Autoroute Chomedey (HW13)

H7R 6E9 Laval, QC

Canada (CA)

Contact

Gabriel Ribeiro

gabriel.ribeiro@liebherr.com

Apply