Customer Success Associate Remote Jobs in Quebec

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience.

We offer:

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more. 

Join our growing team where everyone belongs!

Reporting to the Manager, Claims the Unit Manger, Claims Auto PD will oversee a team of adjusters on personal policies. 

What You Will Do

• Lead, manage and develop claim associates to maximize full performance potential
• Provide coaching on claims technical skills and strategic direction on claims handling
• Ensure adherence to corporate reserving practices 
• Ensure equitable distribution of claims within the team
• Conducts regular feedback discussions with associates regarding training needs, development plans, execution of plans, and performance results
• Encourages continuous learning within the team
• Creates and delivers performance reviews along with action plans to manage performance
• Delivers exceptional customer service, internally and externally

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply. 

Who You Are

• Post-secondary education, or equivalent industry experience 
• A minimum of 3-5 years of claims handling experience; handling complex files
• Active provincial licensing as required
• A minimum of 2 year of leadership experience
• Relevant and progressive claims experience, inclusive of technical and coverage issues, management / resolution. 
• Working knowledge of the OAP 1 and Insurance Act and other legislation governing property and casualty insurance claims. 
• Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues.
• Fluent in English and French would be an asset
• Excellent communication skills, both written and verbal

Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted. 

Please note that we may use AI tools to help us through the recruitment process.

We are an equal opportunity employer and are committed to provide employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disability throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. 

#LI-Remote