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Customer Success Associate Remote Jobs in Quebec

Study Start Up Associate I - Montreal, Canada-Remote ICON is a global healthcare intelligence and ... customers, patients and suppliers. We are currently seeking a Study Start Up Associate II to join ...

Collaborate with sales, customer success, and operations teams to ensure accurate billing setup and ... Remote work and flexibility (supporting work-life balance) * RRSP contribution * Healthcare ...

Be able to work independently in a remote setting and effectively prioritize multiple tasks with ... Become a part of our success story and work in a company with exciting innovation projects that are ...

You'll collaborate with cross-functional teams and guide customers through successful system ... Our success has been realized through investments in our proprietary software and market expertise.

You'll collaborate with cross-functional teams and guide customers through successful system ... Our success has been realized through investments in our proprietary software and market expertise.

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Customer Success Associate Remote information

What is a Customer Success Associate (Remote)?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

How does a Customer Success Associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What are the key skills and qualifications needed to thrive as a Customer Success Associate (Remote), and why are they important?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.
What are popular job titles related to Customer Success Associate Remote jobs in Quebec? For Customer Success Associate Remote jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate Remote jobs in Quebec look for? The top searched job categories for Customer Success Associate Remote jobs in Quebec are:
Infographic showing various Customer Success Associate Remote job openings in Quebec as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Enterprise Account Executive (French-Bilingual)

Axway Software SA

Montreal, QC • Remote

Full-time

Medical, Retirement, PTO

Posted 3 days ago


Job description

Position Overview

This is more than a job. It’s a chance to build, grow, and make a real impact! Join our team as our new Enterprise Account Executive (French-Bilingual)!

Axway is seeking an Enterprise Account Executive (English & French-speaking) with a track record of exceeding quotas and success in selling complex integration software solutions. Your expertise and dedication will play a pivotal role in driving innovation, empowering our clients, and shaping the future of the digital landscape.

 Successful candidates will encompass:

  • Knowledge of Axway’s or industry MFT, API, and Cloud platforms.
  • Sell complex software in a B2B environment in a multi-solution sales cycle.
  • Utilizing existing sales methodology to successfully close deals.
  • Collaborate with internal and external stakeholders by building rapport, communicating effectively, and demonstrating a high-level customer-centric approach.

  • Leverage existing and cultivate new relationships with current and prospective Axway customers to create new opportunities. Utilize internal and external resources to create and grow an effective sales pipeline.
  • Collaborate with a team of internal stakeholders from frontline employees to C-level executives to drive long sales cycles to successful conclusions. 
  • Engage as a partner and professional consultant with external stakeholders from frontline employees to C-level executives, building meaningful relationships and trust.
  • Work with the direct manager to establish and meet sales and performance KPIs, including but not limited to: quarterly/annual sales quotas and customer satisfaction metrics.
  • Collaborate with Product, Presales, Services, and Support teams to develop a detailed and comprehensive understanding of Axway’s product suite and professional services.
  • Lead business conversations and presentations to pitch product value to Axway’s customers.
  • Manage and sell to accounts including SMB, Mid-Market, and Enterprise across different verticals, specializing in Healthcare, Supply Chain, Banking, and the Public Sector.
  • Collaborate with Customer Success and Marketing teams to understand customer pain points, opportunities, market trends, and competitors.
  • Utilize Axway University team resources to grow knowledge of the company, product suite, customer infrastructure, industry, and other areas required for professional development.

  • Minimum of 7-10 years of direct B2B SaaS enterprise sales experience.
  • Must be located in the Greater Montreal, Toronto, or Ottawa area
  • Must speak English & French at the professional level
  • Minimum 7 years of full-cycle sales experience.
  • Minimum 5 years of experience selling software MFT or API software solutions.
  • Minimum 5 years of experience selling Managed Cloud software products.
  • Must be able to demonstrate an elevated level of business acumen to customers. 
  • Proven ability to consistently meet and exceed annual sales quotas.
  • Experience managing sales cycles that last a minimum of 6 months.
  • Experience supporting customer data migrations (on-prem to the cloud).
  • Ability to see opportunities where others see challenges.
  • Axway industry and competitor knowledge.
  • Ability to accommodate up to 50% Travel if required.

Company Overview 

Axway has been shaping the future of enterprise integration for over 25 years. We are recognized as global industry leaders, helping organizations drive digital transformation with secure, mission-critical software that powers impactful business outcomes.

As part of 74Software, we’re backed by a group of leading software companies delivering mission-critical solutions worldwide. Our focus is on delivering long-term value, leveraging cutting-edge technology, and fostering strong client partnerships. Join us and be part of a collaborative, forward-thinking team shaping the future of enterprise integration solutions.

Why Axway? 

At Axway, we believe we’re better together. We celebrate diverse perspectives and experiences, knowing our people are our greatest strength. Join us and be part of a team where you can thrive, grow, and make an impact.

We offer benefits that support your health, growth, and lifestyle, so you can thrive at work and beyond, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks.

Equal Opportunity Employer

We are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic.

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