ZipRecruiter

Log In

1

Client Success Jobs in Quebec (NOW HIRING)

IMP Group

Manager Client Experience

Dorval, QC

Our success is driven by a team of over 550 dedicated employees who all share the same vision. As a ... Summary As Manager Client Experience, you will be responsible for overseeing and enhancing the ...

Avomind

Customer Success Manager

Montreal, QC

The Opportunity They are hiring a Customer Success Manager to own onboarding, adoption, and retention for their growing customer base. This is a hands on role for someone who enjoys working directly ...

Societe Generale

Client Outreach Analyst

Montreal, QC · On-site

Committed to the team and the team's success * Willing to help teammates and stay late when ... Client facing experience and public relations skills * Advanced Microsoft Excel Skills * Strong ...

Genesys

Senior Customer Success Manager

Quebec, QC · On-site

Own the end to end success of a portfolio of strategic enterprise accounts, driving retention, expansion, and measurable business value * Lead executive level engagement with customer stakeholders to ...

Evolving Web

Account Director

Montreal, QC · On-site

Do you aspire to lead client relationships and drive client success at a dynamic digital agency? Are you adept at crafting and executing strategic plans, overseeing project progress, and aligning ...

Evolving Web

Account Director

Montreal, QC · Hybrid

Do you aspire to lead client relationships and drive client success at a dynamic digital agency? Are you adept at crafting and executing strategic plans, overseeing project progress, and aligning ...

Evolving Web

Director of Strategy

Montreal, QC · Hybrid

We are a dynamic web agency committed to delivering innovative digital solutions that drive client success. Our team thrives on creativity, collaboration, and a passion for excellence. We are seeking ...

Evolving Web

Director of Strategy

Montreal, QC · On-site

We are a dynamic web agency committed to delivering innovative digital solutions that drive client success. Our team thrives on creativity, collaboration, and a passion for excellence. We are seeking ...

next page

Showing results 1-20

All JobsClient Success JobsClient Success Jobs in Quebec

Client Success information

See Quebec salary details

$23K

$59.2K

$116.5K

How much do client success jobs pay per year?

As of Jul 15, 2026, the average yearly pay for client success in Quebec is $59,165.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may earn closer to $50,000, while experienced professionals or those in high-cost areas can earn over $120,000 with bonuses and commissions included.

What are the key skills and qualifications needed to thrive as a Client Success professional, and why are they important?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

Will AI replace CSM?

AI is unlikely to fully replace Client Success Managers (CSMs) because their role involves complex interpersonal skills, strategic thinking, and personalized customer interactions that AI cannot replicate. Instead, AI tools are increasingly used to automate routine tasks, analyze data, and support CSMs in delivering better service. Success in this role often depends on relationship-building, communication, and problem-solving skills that complement technological tools.

What is the role of client success?

The role of client success involves ensuring that clients achieve their desired outcomes with a company's products or services. Client success professionals build relationships, provide support, and help clients maximize value, often using tools like customer relationship management (CRM) software. Their goal is to improve client retention and satisfaction through proactive engagement and problem-solving.

What are some common challenges faced by Client Success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is Client Success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What jobs pay 4000 a week without a degree?

In client success roles, high earnings of $4,000 or more per week are uncommon without significant experience, specialized skills, or certifications. Typically, such income levels are associated with senior positions, sales roles with commission, or entrepreneurial ventures rather than entry-level client success jobs. Most client success positions offer salaries below this threshold without advanced qualifications or proven performance.
What are the most commonly searched types of Client Success jobs in Quebec? The most popular types of Client Success jobs in Quebec are:
What are popular job titles related to Client Success jobs in Quebec? For Client Success jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Client Success jobs in Quebec look for? The top searched job categories for Client Success jobs in Quebec are:
Client Success jobs near you

Manager Client Experience

IMP Group

Dorval, QC

Other

Re-posted 21 days ago

Job description

As Canada's premier private jet company with a legacy spanning over 70 years, Execaire Aviation leads the way in aviation solutions. Setting the standard in aviation excellence, we redefine the way you fly, ensuring unparallelled service and unforgettable experience. Our success is driven by a team of over 550 dedicated employees who all share the same vision.  As a leading provider of aviation solutions and operators of private jets, we offer a complete range of services including aircraft management, aircraft maintenance, aircraft charter and sales, as well as FBO services. At Execaire Aviation, our foundation is built on unwavering core values. Safety is our compass, guiding every operation. Excellence is the standard we uphold in every task. Innovation is our driving force, propelling us into the future of aviation.

Join us and be a part of a team that lives and breathes these values every day!

Summary

As Manager Client Experience, you will be responsible for overseeing and enhancing the overall experience that our clients have with us. You will ensure that every touchpoint along the client's journey is optimized to meet or exceed their expectations, ultimately driving client satisfaction and loyalty. You will play a pivotal role in implementing client-centric strategies and initiatives and will contribute to the growth of our business by identifying areas for improvement, refining processes, and enhancing brand reputation through exceptional client interactions. The incumbent is also responsible for the training, directing, and supervision of all Client Service Representative teams.

Responsibilities
  • Adhere to Company Policies & Procedures including all safety regulations
  • Collaborate closely with executives and stakeholders to develop and implement effective client management strategies aligned with the company's goals and objectives
  • Build and nurture trusting relationships with our clientele by designing and executing initiatives that enhance the overall client experience, fostering repeat business and client advocacy
  • Analyze client feedback, surveys, and data to identify client pain points to improve the client journey and create a positive experience
  • Advocate client needs at the executive level and securing the necessary resources to implement improvements
  • Foster employee development by empowering, coaching, and supporting our teams to be their very best in delivering exceptional service and adhering to client-focused strategies
  • Champion / Lead Annual Client Review Board meetings
  • Establish proper Prestige Service Standards per Occupation for all employees that may have various touch points throughout the Client Journey
  • Work closely with Training Department to establish proper Client Service training standards to be rolled out throughout entire organization
Requirements
  • University Degree in Communications, Business Administration, Marketing or a related field
  • 3-5 years of client service experience
  • Experience in people management and team leadership
  • Excellent verbal and written communication skills in both English and French
  • Advanced analytical skills to boost data-driven decisions
  • Experience with digital marketing tools and social media
  • Ability to inspire and lead a team
  • Exceptional customer service skills
  • Innovative, creative, and problem-solving abilities
  • Strong adaptability to change and evolving priorities
  • Strong onboarding, training, and team management abilities
  • Ability to manage multiple projects simultaneously with advanced time management skills
  • Strong knowledge of Microsoft Office Suite, Google Suite

Our careers culture is fueled by innovation, teamwork, and a commitment to excellence. Your career at Execaire Aviation is a journey of growth and development. We invest in our team members, offering extensive training programs and ample opportunities to enhance your skills. From mentorship initiatives to career advancement pathways, we are dedicated to nurturing your potential and fostering a culture of continuous learning. Join us in redefining aviation standards and unleashing your potential in an environment where your aspirations can take flight!

We celebrate diversity and believe in the power of an inclusive workplace. At Execaire Aviation, we embrace unique perspectives and backgrounds, recognizing that diversity drives innovation and creativity. We strive for a work environment where everyone feels respected, valued, and empowered to contribute their best. Join us in building a team that reflects the vibrant tapestry of aviation.

Apply